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    Hero Heating and Air

    2.8 (8 reviews)
    Closed 7:30 am - 10:00 pm

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    Response time

    1 day

    Response rate

    25%

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    Preferred Home Services

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    Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

    Have a crack in toilet tank. Since member of Preferred had someone come out to tell me if I needed…read moreto replace toilet. They said yes and also shutoff valve. Member price for low price toilet and valve and work: low of $957 and high of $1538. I am not the brightest but that seemed like a ripoff. Ordered toilet and valve from Amazon for $255 and installation will be around $200. Preferred has done work for me in the past but now it makes me wonder how much I have overpaid.

    Hero Heating and Air - hvac - Updated July 2026

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