small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I made an appointment for someone to come out and service my two HVAC units on 14 July 2026. It…read morerained severely that morning and the appointment came and went. I called assuming the rain had delayed my service tech from being on time I requested a different day and was rescheduled for 17 July, both appointments were for 8am to 12pm. On the 17th which was a nice day that appointment came and went as well. I called very disappointed not having any reason that the technician didn't arrive during the designated reserved time frame. I called the following Monday, 20 July to speak with a supervisor, instead of writing a poor company review. They said they would pass on a message for the service supervisor Dan to call, of course that call never came. If an HAVC company doesn't call or text me to explain why there is a delay in coming out and not show up, and no follow-up from a supervisor. I certainly wouldn't rely on them for servicing!

I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

Claude responded quickly and was here to fix our A/C after we had someone cancel on us. Truly…read moreappreciate his quick work to get our A/C back up and running. He was able to quickly find the problem and give me a quote within minutes. Will be using Mt Pleasant Heating and Air Condition for future needs.

I had to replace my HVAC system a couple of months ago. Morelli was very responsive with a proposal…read moreand getting the project scheduled. Unfortunately, there were some problems with the system. No one's fault really. Just things sometimes happen when installing equipment in a home. Morelli responded to the problem very quickly. It took several visits to figure out the problem and get it corrected. Which we finally did. I especially want to thank the John Locklear who installed and fixed the problem. John has gone above and beyond all expectations and I feel fortunate for having him on my team.

I have used Morelli for seven years and have been pleased with their service. I started with them…read morewhen I needed a zone system installed by another company corrected to make it work properly. Since then they have provided annual maintenance and installed two HVAC systems for me. I appreciate their good service. Over the last few years my technician has been Jessie Roberts. He remembers me and my systems and discusses issues that may need to be addressed such as the need to replace a breaker in my breaker box. His approach makes me feel like a valued customer.

Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Have a crack in toilet tank. Since member of Preferred had someone come out to tell me if I needed…read moreto replace toilet. They said yes and also shutoff valve. Member price for low price toilet and valve and work: low of $957 and high of $1538. I am not the brightest but that seemed like a ripoff. Ordered toilet and valve from Amazon for $255 and installation will be around $200. Preferred has done work for me in the past but now it makes me wonder how much I have overpaid.

So my home's AC stopped blowing cold air. I messaged Carolina Climate Control for a service call…read moreestimate. After about 30 minutes I got a text saying service call charge was $79, but would be applied to any repair costs and to call them for an appointment. I called and explained the issue, but was told someone would call me back to schedule. Over an hour went by and no one called me, so I called back. Appointment was set and David B. showed up timely; he was professional and friendly. He determined my fan was dead and roughly estimated $500 to replace. Seemed like an expensive bandaid for a 14 year-old unit, so I decided best to just replace it. Next day Travis B. came to give me an estimate for a new unit. He was on time, friendly and professional. Gave me a quote before he left and it was just under $6K for new Ruud 14 seer unit. They took the $79 service call cost off the total (after I reminded them). Two days later the installers showed up on time to get my AC going. They were professional and it took them about 8 hours to complete the job. HVAC has worked fine since install. Only negative is they dripped something on my garage floor (I assume oil from the old air handler unit or from the lift they used to install the new one) that stained the floor all the way across my garage. I initially thought it was just water and would dry/disappear, but nearly two weeks later it's still there. But at least I have cold air!

So the service man Manny, came on a Saturday. He said our unit was covered in black mold. No reason…read moreto repair. But h cost was 6000.00 We called another company first thing Monday. It was the circuit board. It was 400.00 to repair. Still under warranty with Carolina climate through AIr One. Please get a second opinion!!

I HIGHLY recommend calling Claude if you have any AC issues. He was able to come out the same day…read moreand was right on time. He quickly diagnosed and fixed the problem(something Fogel Services could not do, even though they charged me for service...I would absolutely NOT recommend wasting your time with them). Claude is very knowledgeable, efficient, friendly, and gave some great tips. I can't recommend him enough.

Claude from Southern Seasons Heating & Air Conditioning was very professional, quick to respond and…read moregreat customer service. I was told by another bigger company that my only option was to replace everything. Claude figured out the issue and repaired it in no time at all. I will use Southern Seasons Heating & Air Conditioning for all my heating and air needs moving forward. THANK YOU!!!

We were replacing our HVAC/gas pack heating system. We reached out and 7 companies provided…read moredetailed estimates. After review of the equipment type, SEER and price, we choose 5-Star. From the estimate by Russell, and the installation by your knowledgeable techs Kyle and AJ, we could not be more pleased. They removed and installed the new American standard system in 4 hours; that is technical skill and know how in a nutshell. The system is running perfectly and without a single issue. I compliment your staff from top to bottom for their courtesy, knowledge and professionalism. My unwavering endorsement of 5-Star, you can't go wrong!

Kudos to 5 Star technician Joseph. He performed an annual maintenance and corrected minor issues…read morebefore they became major problems. Explained everything he did very clearly and showed us pictures. Happy with 5 Star and will continue to use them.