Fantastic service. Reliable, clear communication throughout the entire process. David and Tom…read morewe're both professional and personable. Our flights were changed, bags lost, but they were still there right when we landed. Smoothest part of our entire trip.

This is long overdue but during the holidays last year David picked up and drove my always late,…read moremissing her flight daughter early to MCI where she arrived on time!! Yay!! Great and reliable and safe service!! Thanks guys! I'll be calling again soon!!

If you're looking for a hotel that won't add stress to your wedding weekend, look elsewhere. We…read morebooked Hotel KC because our friend's wedding was hosted there, and since we were driving up from Texas, we wanted to make things easier by staying at the venue. My boyfriend was one of the groomsmen, so his weekend was already packed. We checked into the hotel on Friday so we could help the bride and groom if needed. When we got to our room, I noticed the door didn't close all the way. I'm usually pretty cautious about hotels and Airbnbs, so I asked the front desk to fix it right away. My boyfriend had to leave for the rehearsal shortly after dropping off our luggage. A maintenance worker came quickly, but after 45 minutes, he removed the metal latch plate on the doorframe so the door would shut. I told him that didn't seem right and completely defeated the purpose of the lock, but he didn't speak English and was using Google Translate. He said it was a temporary fix and that the front desk would assist us later. The door did close, but it felt like anyone could easily break in. Since we had a busy schedule, we left for the rehearsal dinner around 6. After dinner, we returned and asked the front desk whether the door would be properly fixed that night or if we could switch rooms. The front desk agent said they had multiple weddings that weekend, so all rooms were booked and nothing was available. She also said, "Our hotel is very safe, nothing happens." That's not something you want to hear as a guest. If I'm paying for a room, I expect to feel safe, not wonder if I'll be the first to experience a problem, especially since I had multiple expensive camera gear with me. We insisted on having the door fixed before bed, so they sent an "engineer" upstairs. When we explained the issue, he told my boyfriend that the metal piece on the doorframe was just for "aesthetics." At that point, my boyfriend was pissed. He grabbed the room key and a plastic spoon, propped the door open in front of the engineer, and demonstrated the issue. The engineer ended up calling two more maintenance workers and told us to leave for our event while they worked on it. We had to go downstairs for a late-night meet-and-greet, so they stayed to fix the door... again. When we came back around 11:30 PM, someone was still working on it. They reinstalled the metal plate and told me to slam the door hard for it to close. We had to do it multiple times, at midnight, while our neighbors were sleeping. He said it was the best they could do since no other rooms were available. We were exhausted and just went to bed. Saturday morning, the day of the wedding, my boyfriend left at 8 AM for suit fitting and to get ready with the groom. He asked me to check with the front desk, and they said we could switch rooms, but not until around 3 PM (normal check-in time). I reminded them that the wedding would already be happening then, and they apologized for the inconvenience. They sent yet another maintenance worker around 9 AM, this time with a drill, loudly working on the door and frame. I couldn't stay in the room with that noise (video), so I ended up spending time in the groom's suite. It was frustrating to pay for a hotel and barely have any time to relax in the room. There were constantly maintenance workers coming in and out, and I never felt safe being there alone. They finally moved us to a new room at 1 PM, right in the middle of the bridal party photos around the hotel. I couldn't carry all our luggage myself, so my boyfriend had to help me while wearing his groomsman suit. After everything, the hotel never apologized for the inconvenience or offered any kind of compensation. Overall, I'm extremely disappointed with their service. If this had been my wedding weekend, I would not have been this nice..

Hotel staff was very friendly. Especially the gals serving breakfast in the restaurant, they were…read morevery cheerful and accommodating. The housekeeping wasn't great. They left dirty dishes in the room and just made the bed. The rooms are decent size, sort of contemporary, with pretty nice bathrooms. The hallways smelt pretty bad. The gym had a few cardio machines, some free weights, and just a couple machines. Didn't seem anyone was monitoring the water station so it was always empty. Hotel is centrally located and walking distance from some of the main bars. Valet was hit or miss, so expect to wait a little longer than usual.

My wife and I have been staying at the Hilton President for decades. Two actually. We've stayed…read morethere since they reopened in 2006 and that was 20 years ago. We used to drive up from Wichita where we lived and I remember staying there with my parents when we flew my mother out at the time Garth Brooks played the T-Mobile center. It's always been a good hotel and they don't miss much however this time there were a few things that were irritating. When you arrive to the hotel, you must go in and check in before you can park in the garage. However, the rear entrance to the hotel is locked even though the sign says the door is open from 6 AM to 10 PM. Calling the front desk on the intercom system was of no use because they cannot unlock the door remotely. Also checking in on the Hilton app does not grant you a virtual key until you check in at the front desk. So you cannot park your car or enter the hotel from a convenient entrance until you go around front and park in the valet space to go inside and register. It's a silly and frustrating exercise every time. However, usually the back door is not locked. Our room was very nice, but the AC didn't seem to cool very well we were both very warm and sweaty while trying to sleep in early April. The icing on the cake was House Keeping tapping on our door with a key card 2 1/2 hours before check out to see if they could come in while we were still sleeping and we had the do not disturb sign on the door. We were not amused. There is no ace machine on the second floor, so don't stay there if you want ice. In the back of the hotel, there was an electric scissor lift parked under the fire escape, prohibiting the stairs from coming down to the ground. I'm not a fire marshal, but I'm pretty sure that's a huge violation. However, both Richie and Tyler working at the front desk, were the bright spots of the stay along with Jennifer, the bartender in the Drum Room. Richie and Tyler apologized for the shortcomings and gave us some coupons to try to make things right. We appreciated the gesture. I know local management isn't responsible for the shortcomings of the Hilton HHonors app, but they are responsible for training their staff.

We really enjoyed our room, view and hospitality. The history and memorabilia are displayed in…read moredifferent areas, which was neat to read and learn about. Restaurants and entertainment are at walking distance. Upon check in, front desk communicates via text message to ensure your stay is going well. Personally, had high hopes for the breakfast buffet, but was disappointed -- warm potatoes, breakfast burrito had an aftertaste and eggs were too runny... price is at $22 per person. Parking options are valet or self-parking, different rates depending on your choosing. Nicely decorated for Christmas season.

Updated review: Sunrise Shuttle has now been purchased by a…read morebig conglomerate. Service still good and prompt. Driver was great BUT, had an online quote of $85 for a ride to the airport. Called and set up a reservation. My fault that I didn't confirm price when I did so. Was charged $111 on my credit card. Will not be using again

So happy to finally find a great shuttle service in KC. Our drivers, Beth…read moreand Bill were superb! Traveling can be stressful, but Sunrise made it a dream! What a delight knowing we have found real worry-free airport transportation! The shuttles are tidy and comfy, the drivers courteous and friendly - quite the departure from the popular ride-hailing services! Sunrise provides a true customer-focused experience from start to finish.

Great customer service from Anna and her team. We went to Cancun and everything was seamless. We…read morewere booked a swim in and out at an all- inclusive resort. I will use them again for travel.

Terrible customer service. Once they make the sale, you're on your own. Booked a Hawaiian vacation…read morefor 4 families with them. The last hotel charged one of the families an additional $1250.00 for 2 extra guests in the room. We showed them paid receipts from Cruise Holidays. They said they meant nothing since we didn't have receipts directly from the hotel. When I contacted Cruise Holidays they assured me it was a mistake. A few days later, they email me and tell me their 3ed party contractor that actually booked the hotel said we owed the money. The owner of the company was useless in getting this resolved. I filed a Small claims petition and filed a complaint with the Better Business Bureau. The BBB were able to contact the hotel corporate headquarters. After an investigation, they refunded our money. No help from Cruise Holidays at all.

We have used Roundabout multiple times in the past three years. They are on time, helpful,…read morefriendly, and their vehicles are comfortable and roomy, and their drivers are skilled and drive safely. We think they are the best! We're so thankful to have found such a reputable company. Highly recommend!!

We recently used Roundabout for Transportation to and from the airport. There were 6 of us with…read moretons and tons of suitcases. They did a tremendous job in every aspect coming and going from the airport! I very strongly recommend them to anybody who needs help with transportation!

I loved hotel Phillips! Yeah sure it's dated (and I heard it is getting a renovation very soon) but…read moreI didn't mind that. The AC got cold, rooms were sizable, elevator was quick, restaurant was nice, loved the streaming options. Most importantly, I loved Edmund! He was so funny and nice and made our stay delightful. 5/5 will stay here when I come back!

Hotel Phillips, a beloved Kansas City landmark, first opened its doors in February 1931 as the…read moretallest hotel in the city--20 stories high with 450 guest rooms--at a cost of $1.6 million. It was built on the site of the Glennon Hotel, where a young Harry S. Truman once ran a haberdashery. Designed in a refined Jacobethan-meets-Art Deco style by the firm Boillot & Lauck, the lobby's black glass ceiling, walnut paneling, and the striking 11-foot "Goddess of Dawn" sculpture by Jorgen Dreyer have delighted visitors for nearly a century. Honored with placement on the National Register of Historic Places in 1979, the hotel has undergone thoughtful restorations--including a major $20 million renovation--and today blends modern comforts with its original elegant charm as part of Hilton's Curio Collection. I stayed at Hotel Phillips for three nights while in town for a conference and overall enjoyed the unique character of this Kansas City landmark. The room was spacious with plenty of natural light, and the front desk staff were attentive--I especially appreciated the text message check-ins during my stay. The Art Deco style of the property is still a highlight, though the hotel could use a refresh of paint and carpet to better match its elegant history. Unfortunately, the pillows were uncomfortable, which made sleep less than ideal. Service was a bit inconsistent. While the front desk was professional and helpful, housekeeping missed my room one day, and the valet/door staff were sometimes loud and less polished than I'd expect from a hotel of this caliber. On the plus side, breakfast in the restaurant was a pleasant surprise--the omelette was well-done and the service attentive, though the coffee could be stronger given Kansas City's vibrant coffee culture. Despite the hiccups, the hotel's charm and history shine through, and with a little updating it could easily balance its vintage character with modern comfort.

Great hotel and location for. Work meeting! The ambiance was terrific, the meeting room was great…read moreand the guest rooms were terrific and very comfortable. Conveniently located to Country club plaza for shopping and dining on our first night arrival. A shout out to the Spa! Best head , neck and shoulder massage I have ever had!!!! Ty!

Marriott brands have gone downhill. The people at this hotel are great, but for the cost...I'm…read moretired of going to Marriott brands and seeing worn chairs, dark rooms, crappy showers, and old-as-hell televisions that either have cable (that still exists? lol) or whose casting options are an absolute joke. Quit charging so much for your boutique-ish properties and having them be subpar. Just another mammoth corporation that sells its legacy and its soul for a buck. This hotel is lucky to have the friendliest, service-oriented staff. Without them, it would be another "meh" Marriott hotel.

Without Showtime Transportation, our wedding day wouldn't have gone as smoothly & as ahead of…read moreschedule as it did. We hired a hummer limo for the wedding party and an executive coach bus for our out-of-town guests. We came to Showtime with a particularly challenging wedding timeline. Separate ceremony and reception venues, 40 minutes apart, with over half of guests coming in from out-of-town. During the busiest wedding month of the year, October. Our wedding ceremony was at Marjorie Powell Allen Chapel & our wedding reception was at The Guild in downtown KC. The limo went from the hotel to the salon to the ceremony to reception. The bus went from the hotel to the ceremony to reception. After the reception, guests were on their own and it worked out fine. Our only minor complaint was the AC wasn't working on either the limo or the bus. Since it was October, it was bearable & we were able to work out a partial refund with Showtime. Overall, Showtime was professional with excellent customer service. We would hire them again.

Never heard back from them. Jim Ruhlman…read moreI called and left a message to call me , but I never heard from them