They came on time, diagnosed the problem and fixed our heat pump. No fuss; no muss. We were very…read moresatisfied.

Horatio was amazing! Very personable and wonderfully helpful. Very skilled at understanding…read moreimmediately why our HVAC was malfunctioning and fixed it in 10 minutes. Super friendly, cordial, respectful, and kind. Thank you so much.

Just wanted to thank you for the dishwasher. Works great and you did a great job…read moreAmana is very quiet and washes, dries well My lady is very pleased Thx again

they picked up my stove top appliance and promised to return it in a couple of weeks. I called…read moreafter 1 week to check the status, they changed the repair time to 2 months. I checked the status after 2 weeks and they said they changed certain parts. I called at week 3 to check the status, they said they could not fix it because they had trouble with one screw. When they returned my appliance it was dirty, scratched and had not even made the changes they said they did. Keyanna's is company that cannot be trusted, will damage your equipment and misleading.

I have had them come twice based on positive reviews. the first time for a broken fan in a air…read morehandler. they did the repair - a bit pricey but the result was good. I called them a couple of weeks ago for a different issue. The technician came out and said the compressor needed to be replaced. The estimate was for over $2k. As this was a relatively new unit, 2-3 years old, i thought that was an exorbitant price considering the parts, not the labor, were under warranty. i got a second opinion from a company a friend recommended. That diagnosis was totally different. NOT a compressor issue but a leak requiring a new condenser coil and compressor line. the cost including gas replacement was less than half the Panther estimate. I had the other company do the repair which resolved the problem. I let Panther know of the alternative diagnosis and the successful repair. I asked for a refund on the initial visit considering the erroneous diagnosis and estimate. I have yet to hear back. Was it a poor or lazy diagnosis or worse overcharging by Panther? I don't know but would not recommend based on this experience.

You know the feeling of being in a jam, you feel helpless/powerless, and your mental health is on a…read moresharp decline, so you call a friend hoping they can help you and the response is "Yeah, I can definitely help"? That's Carolina and the rest of the team at Panther AC. They're the ones who are going to do everything in their power to help you out and make everything okay. And oh, did they do just that. I learned of Panther AC while going through the absolute worst experience with a vendor in my entire life. I was looking through that company's reviews on another site and found a customer who had the same AC problem I did, scrolled through their other reviews, and found they called Panther AC who resolved their issue. Our situation was this: The coils of the exterior unit needed to be replaced on our 14-month-old AC unit but the piece was on backorder for 6-8 weeks (this was in May, but it was still pretty hot out). That other AC company came out every 3-4 DAYS to refill the freon in our unit because it was leaking and once it was depleted, the AC wouldn't cool our house anymore. During Summer in Miami? No, bro. We were going on vacation soon for a week and a half and needed a resolution because I did not trust that company to come by while we were out and get the job done. Plus, what if the freon ran out earlier than expected and our pets were just baking in a hot house until one of their techs came by for a refill? The company stopped taking our calls and I had no faith they'd help so I went hunting for a solution. Panther AC has now entered the chat. I asked my husband to call them and explain our situation. Carolina listened to the whole ordeal. Eventually, the 3 of us were talking through possible solutions (for starters: try to have them take over the open claim we had with Lennox, call their support to see if there was anything they could do, and see if they can find a vendor that had the part in stock). We struck out with Lennox support; Carolina couldn't find the coils from any of their vendors. We were then scheduled for a tech (Frank) to come out to inspect the whole unit and make sure the diagnosis from the other company was correct (thankfully, it was). That same Thursday, Carolina called us to discuss the results. I said I was willing to replace the whole unit, inside and out, and take the financial hit if that's what it took to resolve this soon since we had been in this situation for a month and counting. She was talking about having someone come out on Monday (I think it was the owner, who was on a flight back to Miami at the time) to look at the whole unit, get some more info, and look to install Tuesday (this part's a bit hazy so I might be wrong). We were scheduled to fly out Wednesday and I wanted a little more buffer time in case anything went wrong. I said I could get her the model numbers for both units and read them out to her to help expedite the process. Within minutes, she found a new exterior unit (newer model, too) that was compatible with our indoor unit (why couldn't the other company do that?!). Install was set for Monday. Frank and another tech (I forgot his name!) came by on time, swapped out the unit, and made sure everything was set before leaving and I've been freezing ever since. Our electricity bill actually went down by $30 the month after the install, too! I cannot express how glad I am to have come across this company. They brought my stress level from 130 down to -10. They're 100% honest and transparent with you, they're capable of empathy, willing to work with you to find solutions, and they don't try to upsell you on 10 additional services, nor do they overcharge you. And unlike other companies in Miami that used to be family-owned, when you call, you get someone local and not an outsourced support staff. I HIGHLY recommend Panther AC. They're scheduled to come out for additional work we wanted done and it's good to know that someone competent is coming to do the job and I don't have to babysit them and stress about it. Thank you all for stepping in and going above and beyond to save the day! I cannot thank you enough.

Translation (English):…read more Excellent AC company. Fast, efficient, and they stand behind their work. I've been with them for over 2 years servicing my AC unit, and they have always responded quickly to my calls. 100% recommended.

Great and professional service provided by Yusser's company. The price was fair and the quality of…read morework was worth it. He reccomended further work and we established a schedule for maintenance to keep my unit last as long as possible. Highly reccomended!

Awesome service. Alex helped fix my Ac at my rental property. He was quick to respond and helped me…read moreand my tenant with our need to fix the AC. Highly recommend

Horrible service. They went 2 times at my house to identify the dishwasher problem, still in…read morewarranty period but couldn't solve anything. The first time the technician was very unprofessional telling us that we should look for another company if we were not believing in his opinion. The second time he cancelled the visit and third time was 1.5 hour late.

Dear Robert, Following Your Response & my Summer Experience…read morewith your Last Mini Split Installation & Non-Follow up Service. 1/ Last July 2020, Your New Crew installed a 12,000 BTU Mini Split in my Suite #5, when they Removed the Old Compressor from the Previous System on my Flat Roof, They damaged the Roof, with the Heavy Rain, I Got leaks & a $600 Repair. 2/ When They re-wired the New Unit, they did not waterproof the Connection, So every time, it rains, Breaker keeps tripping. 3/ for the Previous unit installed in #2 for Which your Refused to service after insulting me & being rude about a $250 invoice on a service call for which your Tech did 1/2 the job & were to come back to finish it, I always Pay my Bills when the Work is Complete! my Front Neighbor, who recommended you few years ago & who is not using Your Company for Service anymore, recommended a New AC Services & Repair. the Unit installed 8 months ago then I finally got a new board, which should have been covered in the 5 Years warranty, but I Paid $450. still Not Working, New Professional tech, contacted Comfort Star & Finally got approval for a compressor Replacement ( New Photo as Proof) When Installing the New Compressor, Tech showed me the Issue, previous crew of AVIV AC Tech who installed it had wires to exposed & too Closed to each others which burned the Unit. You can Verify with Comfort Star, After 2.1/2 Months Summer with NO AC, I Finally got the Warranty to Work to fix Your Shitty Job. So, No Rant against You, 2 Last Installations from AVIV AC where 2 FAILURES, with Electric Connections Not waterproofed, Hole in my Roof which Damaged my roof & The Ceiling of 1 Unit & Cost me $600, & a Previous Bad installation which burn the Compressor after 8 months which cost me $450 & 2.1/2 months Summer with NO AC I Could Sue You to recover those costs I paid, the Damages & Aggravation of 2.1/2 months without AC in 1 Room! I won t, I am glad to have found a REAL PRO with this New AC Service & Repair, they Know what they are Doing & $75/Unit Cleaning & Services of my 12 Units, it is 1/2 Price of AVV AC, So I will save Later, Most Important: They are Polite & Respectful with their Costumers. May be You should Introspect Yourself: 1/ When You Start being Rude, Insulting Your Customers for $250 bill for 1/2 the Job done & service require the next Monday, Same Customer who paid by Check to save You $612 in Credit cards fees as I Spent & Paid You $18,900 in Installation & $1500 in Service Call in less than 2 years! 3% CC fee = $612 Saving for You! 2/ When, my Front Neighbor who recommended You 2 Years ago, she is not using AVIV AC Anymore for Service, because You are rude, twice more Expensive & as she Said "Not So Good." 3/ when Your Techs "ever Changing" tech crews are Calling You on the Job & arguing over the phone with You are calling You a "Pandero" May be it s time to look into Your Mirror & Résolve your anger & Communication Problems with Your Customers & Your Employees. In the Mid Time, You lost My Business for Ever! Regards HL

So glad we gave our business to AVIV Air Conditioning!! From the moment we met with the owner…read more(Robert) we knew we were in good hands. Finding a company like this in Miami is not an easy task, we feel very fortunate. He came out to the house right away and gave us several options so we could make the best decision. The very next day, his team of installers arrived to start the job and they were just as great! They were professional, polite, respectful and a delight to have throughout this process. They worked clean and picked up ALL the rubbish/debris when they finished the job. The A/C Units work great. Thank you for making this process so much less painful than we ever expected!!!

I think he deliberately quotes low to get selected and then increases the price when he visits…read more Also he needs to stop exaggerated claims that are at least borderline lies. It seems he does not try to understand well what the customer is asking: his answer to my "why"s were not good. Details: He quoted me $150 to fix a low refrigerant issue. on visiting, he told me $260 saying that the system has 0 feon. That made me suspicios. The pressure of the system when off was over 200 PSI as shown in the attached picture. Suspecting that he was lying, I weighed myself with his 410 gas tank before he started putting in the refrigerant: 68.9kg. After he was done, I again weighed myself with the gas tank: 67.7kg. So he only put in about 2lb (1.2kg) of refrigerant, certainly less than 3lb. Even after seeing my weight measurements, he told me he put in 4lb. I asked him how did he came up with the 4lb number: he said by looking at the pressure readings: I think he knew he was bullshitting. The system label says it holds 68.8oz 410a (4.3 lb). so it was only about half empty. A 25lb gas tank costs ~300 so. the cost of 2lb 410a is less than $30. so he should have asked for $180 ($150+$30). After complaining, he did reduce the price from $260 to $200, which I consider fair (other quotes were $100-$250). My main issue is his deliberate-seeming low quote and what seems to be deliberate lying.

These guys were awesome! Very responsive and when installing a min split in my guest suite. I got…read moreseveral quotes and they came in away below the others as well. Gracias Strong Cool!

I have to rave about these guys. I have 20 year old built in Sub Zero that has been patched by…read morevarious marginally capable people in the past but hasn't really worked right. Finally freezer gave out and I found these guys. Came out right away. Very capable, pointed out non standard parts used in past repairs, ordered parts overnight, came right back with them next day. Completed work and since then (two months ago) unit has worked better than new. Highly recommended!

This company was great. Quickly diagnosed problem and repaired our Wolf oven. Also did…read moremaintenance and cleaning on our Sub-Zeros at no charge. Highly recommend them.