had a great experience with this company. They responded right away and fixed the problem. We had rodent problems, as they chewed through our thermostat control wires inside the wall. So, we had to replace the whole line. They also did some Preventative Maintenance work on our compressor and refrigeration lines as well and we are up and running smoothly. read more

Our AC was not working/cooling. Home warranty assigned ACE to the job. John came out and diagnosed the issue and replaced the capacitor and got the system up and running! He tested the temperature at the vents to ensure the system was cooling properly and took the time to give some tips on maintaining the system and answered all of our questions. Friendly, fast, knowledgeable! Will call ACE again for sure even if we have to not go through our home warranty. read more

ACE offers the best service by far. Starting with their office manager, Penny, who is always there with a heart full of empathy to understand the reason I am calling, and a hearty laugh at the end of the conversation. Oscar, the technician that has helped me several times over the past few years, is the most conscientious and patient gentleman I have had the pleasure to work with. He explains what he is doing so I undstand and he also goes above and beyond the scope of the work. Thank you everyone for being a great company! read more

This team of professionals continues to amaze us! Penny in the office is a true professional and deeply cares about her customers! Always going out of her way to help! The AC at my dads house went out on the hottest first few days of summer!! We called Monday and Penny got us right in on Tuesday morning! John was our service tech this time and he was amazing too! Very professional and a real honest person! Can't say enough great things about the Team at Air Controlled Environments! Highly recommend this company for their professionalism and honesty! read more

Our heat went out and we went through our home warranty! Oscar did a great job explaining what the problem was and the reason for the delay with the part. I was not happy to be in a home that was reaching temperatures at high 30's WITH floor heaters. However, Oscar explained the findings and made me feel better because he was familiar with the region. That made a HUGE DIFFERENCE! read more

AHS recommended this company. Contacted them several times but didn't returned calls, so i ended up calling AHS. AHS called the company while i was on hold and they responded to AHS right away. I wasted 2-3 days waiting for them to respond to my call and set up the appointment. I called AHS and asked for another company that is better responsive. commenting based on timeliness of calls and setting up appointment. needs improvement. read more

I have AHS house insurance and this contractor was assigned to me after one didn't respond at all. They were available right away during their normal business hours. Penny the office manager was very sweet and professional and efficient. Great communication, especially in a pandemic with parts issues. Oscar the senior tech knows his stuff. He cares about he work and performs expertly and efficiently with great communication. They understood and serviced my system that has Smart thermostats and sensors properly. I had my sensor in a room too high and receiving the ceiling air flow from vent. Oscar alerted me to the situation repositioned it. I found this contractor through my insurance company but I've saved them in my phone for the future. Thank You! ACE and Penny and Oscar. read more

if you need heating & Cooling service there's only one company to call, Air Controlled Environments! ACE gets the job done from the moment Penny (the office manager, I think) answers the phone! She's super cool and super awesome! I got Stellar customer service. I tell you, This is a company that clearly puts the customer first! The technicians Oscar & Gary, are not only top shelf experts, they go the extra mile on all points! They explained my system to me w/o making me feel dumb. They've got my system running super smooth & it didn't take a lifetime to do it. These guys are real Pros! . They're exceptionally knowledgeable, conscientious, COVID compliant, and they do it all with a smile! I trust their judgment and so does American Homeshield! Thanks guys! And thank you Penny for putting a smile on my face! When you call be sure to ask for Penny! ACE is The Best, Dr. Gabe read more

DONT WORK WITH THEM! They won't guarantee their work! They charged us more and won't come back to fix the problem after they just left a few days after! I called 3 days after we payed them to come out and they said to call home warranty! BEEWARE! read more

Another outstanding experience with ACE (Air Controlled Environments) today. Technician Gary was on time, masked-up, professional and efficient. We had called in advance for a "tune-up" visit, knowing how brutal Summers can be in the IE. Gary inspected, cleaned & tested our HVAC system, answering questions along the way. He made suggestions which will $ave us $$$ in the future. We have recommended this company based upon our prior experience with owner Bill Farnell. He has provided exceptional service to friends & clients, often times saving them $$$ when other companies have quoted WAY above what bill charged. Twice last year, when another company stated that "the whole system needs to be replaced" Bill repaired their HVAC for under $100. That is the kind of man Bill Farnell is ... and it runs throughout his company. Give ACE a chance, you won't be sorry! read more

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Turned on our AC one evening and afterward it started making crazy noises. I called this company the next day and they got me an appointment a day later. Gary was our technician and despite having to come later than the time window of my appointment (due to a prior job that ended up taking longer) they kept me informed of his arrival and Gary did a very thorough job. He was very nice, informative and helpful throughout the entire process, explaining to us what he was doing step by step. I am sure he worked much later than he expected when he serviced our system and even had to deal with our nosey dog (which he was so good with). Fairly priced and would highly recommend ACE to anyone! read more

My ac unit went out at the peak of our desert heat and shortly after my swamp cooler failed too, my family was miserable especially being stuck in house with kids and new baby which forced us outside. I'm so grateful for ACE they acted with such priority and urgency scheduling me for the following Wednesday not only that but Penny & Evie went above & beyond calling me back to offer a sooner appointment first thing at resume of business Monday following the weekend to ensure children & I wouldn't have to endure another sweat out. This company definitely value family, thank you all and also to our tech Oscar who was so thorough and made me knowledgeable of his findings. read more

I said i wouldnt do this, but the snow is low on the hill and im freezing in my house, just a little mad. I had ACE replace my AC and furnace. Bill moved the AC from a closet into the attic which we really like because its a small house. He made no changes to the existing ducting, and didnt properly dampen the new ducting leading to the two upstairs bedrooms. All of the up stairs vents blast like crazy. But, the main duct main duct in the livingroom is another story theres a 15 degree difference between the upstairs and the down. I brought this to his attention 3 times since hes installed the unit and he always leaves with a quote to have it fixed. Theres no way i will pay for an incomplete job. Its unfortunate that he isnt willing to take care of it. I didnt want to write this because i like Bill. Most of the work was great, but i didnt pay money like that for a seriously unbalanced system. This Winter was the last straw read more

Our heater quit unexpectedly and ACE came as soon as possible. Penny was great to deal with in setting our appointment and Gary was awesome in fixing the problem. He is a super nice guy and knowledgeable. The price was very reasonable too. Thank you so much. I'm warm again ! read more

Amazing company with top shelf customer service. They have stepped out of bounds and out of their service level to help me! My wine cellar cooler failed and they showed up and did all they could to help me fix it even though it was not at all in their wheelhouse. Wonderful group of people with top notch service. They also installed an entirely new HVAC system 6 years ago. I have never endorsed a company more highly! ALWAYS call these people first! They are fantastic! read more

Bill knows his stuff - provided me with my opinions in quite a desperate time; 5 star service from Bill, his wife, penny and the entire installation team. My 80 year old father is no longer having to deal with 92+ degree temps inside the house, and the new efficient furnace should save me hundreds of dollars when he gets cold this winter! Sincere thanks, John in Phelan. read more

Contacted Old Republic warranty to have someone check backed up main air conditioner line. Aaron came out was very nice and professional found the issue and blew out the line and now issue was fixed. The last company that was called didnt do anything. Awesome job would recommend for insurance or not. read more

Bill and Evie of Air Controlled Environments are amazing. My furnace stopped working on Sunday 11/8/20. I called; left a message for a service call. Within minutes Bill and a Evie called me because they did not want us to be without heat on Sunday. They walked through some steps and the furnace came back on. The technician will come on Monday 11/9/20. The service and professionalism is superb crowned with human touch; it is beyond extraordinary. I highly recommend Air Controlled Environments. Bill and his team are great. I cannot thank them enough for their service, professionalism along with their humanity. Eddy Sumar read more

ABSOLUTE GARBAGE! I went through a home owners warranty last year and had a BRAND NEW LENNOX AC placed July 20th of 2020. Last week it completely STOPPED WORKING. I contacted ACE regarding THEIR FAULTY PRODUCT and was instructed to contact the homeowners warranty... after calling them I was then instructed by my homeowners warranty to assess the products 5 year warranty first through ACE... after going in circles for days The "OFFICE MANAGER" who is obviously fed up with her job refuses to touch a product they installed if the home warranty doesn't give the "okay" even if the homeowners are willing to CASH PAY. I called two other local companies that work with the same home warranty company and they said they would absolutely COME OUT, diagnose and assess their product they installed regardless of wether the home warranty says yes or no because it is COVERED BY THE MANUFACTURER so long as the owner pays the fee!!!! I have said repeatedly that i Am willing to pay cash to get all the work done! She is apparently become lazy and needs to retire. We have happily taken our business and money elsewhere and highly recommend several different local facilities as they are far more professional. At the end of the day Money is money regardless of how you receive it Linda, or whatever your name is.... you should back your products and services and if not just get out of business. I highly suggest they remove the dinosaur from being office manager to ensure happy customers or simply educate her on how to look up a manufacturers warranty on the products they install. The warranty doesn't run your business Linda, you do. Even lennox said it would be covered by the person who installed it. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY! They'll give you a faulty product then WONT BACK THEIR SERVICE and leave you running in circles. read more

I should have called these folks first, whom we know personally, but thought Bill might not want to bother with our little issue. Our swamp cooler was making a loud regular thumping sound. I used to service one of these simple machines for my family in the '60s, but can't navigate a ladder anymore. I called another company who charged a service call to tell me they would replace my cooler for $1500. Not convinced, we called Air Controlled Environments. The tech came right out, realized the belt was loose causing the noise, but old. They replaced the belt and gave a seasonal inspection and tune-up for not much more than the other guys' useless fee. More than technical acumen, this illustrates a rare ethic and service attitude, which is always the best business. Thanks! read more

Our AC unit was not blowing cold air and we are so glad we found ACE and technician Gary he definitely know what he's doing and very informative and fix the issue so we are now sitting in the living room blowing cold air thank you so much we highly recommended them since summer is here and Heat wave is coming! read more

Aaron from ACE is to be commended for his professionalism, expertise, and exceptional customer service. He was able to repair our air conditioning unit that had been malfunctioning since last summer, which two other companies had been out and were unable to properly diagnose and correct the problem. Kudos to Aaron, thank you and blessings for a wonderful day. read more

Our a/c broke, back in August when the weather was almost 100 degrees some days in socal. My baby was about 8 months old back then and we tried contacting several different a/c technicians in IE area. All the technicians who came and took a look at our building said their ladder was not long enough to reach the roof and they said they'll check and get back to us. They never did. They all said there was nothing they can do to fix the problem. They only checked for 2-3 minutes and all left. After spending miserable 2-3 months w/o A/C, we finally came across Air Controlled Environments and Aaron was the technician who came. Unlike all the other technicians, Aaron actually took time to look around the house and tried to figure out what the problem was. We found out that the condo that we are renting was horribly designed and it was almost impossible to get to the roof and needed to contact the HOA. Aaron went out of his way to help us and contacted our agent to inform him about the situation. He was even sympathetic when he saw that we had an infant in the crazy heat and he said he will do whatever he can to help. Aaron also gave us some tips about a/c maintenance and he was just so helpful. We couldn't use Air Controlled Environments to fix our a/c because of our home warranty, but I was just so impressed and appreciative of Aaron's excellent customer service. I would highly recommend Air Controlled Environments and Aaron and call them in the future for any a/c issues. Thank you so much Aaron!! read more

Usually, when you have a home warranty, they send you out the worse of the worse vendors. One or Two-star type of companies. But I'm over the moon that ACE sent Gary to our rescue! The first company the home warranty company sent came then left claiming he didn't have a tall enough ladder to go up to the condenser on the roof (this is a 2 story townhouse). Our problem was the HVAC on the second story was dripping and causing damage to the drywall down on the first floor. He didn't even go in to look at the HVAC. Apparently, we needed an HVAC company with at least 24-foot ladder. After many tries, the home warranty company found ACE and thank goodness they did! Not only did Gary find an easy fix ($34 part) for the problem, he told us how to prevent this from happening again. Then he went on the roof and checked out the condenser (interesting enough he didn't use/need the tall ladder). He climbed back down to explain that everything looked good but due to the recent ash, he can hose the condenser off for me if we have a hose. Now that's going above and beyond!! I manage a lot of properties and I will definitely be calling ACE the next time I have an HVAC issue!! Thank you Gary! read more

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I got connected to them through HWA because rain was dripping down my heater vent. Over the phone Evie scheduled me in for an earlier date and genuinely cared about my problem. Aaron the technician was also very knowledgeable and applied a fix very quickly and knew exactly what to do. Overall a good experience and I recommend! read more

First of all, their customer service is beyond excellent! I've been speaking with Evie, who has been so thorough, friendly and patience. She has explained to me about the whole procedure and also kept me up-to-date about everything. I have a full understanding of what they have done to the problem, when the technician was there, and the amount they have applied to my account. Everything was communicated in a very professional manner and I am 100% satisfied. Thank you! read more

Gary did such a great job with my leaky A/C in the attic. Two other companies came out but could not find/fix the leak. Gary did a very thorough job inspecting all the possible causes and correcting the issues. I was so impressed with how much more knowledgeable he was than the other companies technicians. Very polite, extremely professional and he a wonderful job explaining why the leak was occurring. He showed me how to save money on my system. Definitely recommend Gary and this company! read more

In the past I tried many air conditioning companies with an equal number of bad experiences. Several years ago I had another problem. After being told the repair would cost me me over $1,000.00 by another company I asked a friend for a referral. She told me about Air Controlled Enviornments and how they had saved her from having to buy a new AC. I gave them a call and it was one of the best calls I ever made. The repair that would have cost me over $1,000.00 cost me $250.00. I have since referred many others to A.C.E. and they have been equally pleased. Needless to say, I highly recommend them. read more

I've used this company probably five times already( not for the same problem) and every time they come out they do an excellent job when it comes to servicing my AC system. The technicians are really knowledgeable at what they do. Also the customer service is really great and they're honest when it comes giving you quote. I would recommend this company in a heartbeat. Thanks again Bill and Evie!!! read more

Great experience from beginning, starting with Penny (great on the phone and I am sure is the one who keeps things afloat) to end (when Oscar came a fixed our issue within 1 hour). Oscar is an amazing tech, took time to explain what went wrong, educate on how things work and what to do and what not to do, great conversation while he worked, all-around great human being. Very reasonable pricing, happy happy. read more

Evie is amazing, she will follow up on the phone and is extremely polite. They call prior to coming out, and are accurate with their time estimates. Bill is also polite, and courteous, he fixed the problem quickly (duct repair) and explained the process as he went. I definitely recommend their services, and will call again should I need any heating/cooling repair. read more

I can't say enough wonderful things about this Company. From Evie, who runs the office, to Bill and Gary the technicians. They are very professional and friendly. Always on time, very efficient, and hard working. Judging by the excellent service I received on several house calls they pride themselves on Customer Service. Will try their best to save you money, while providing fantastic service. Highly recommend this Company to anyone for their HVAC needs!! If they can't come out right away... JUST WAIT. I learned that lesson the hard way, when my home warranty didn't want me to wait and sent another company.. huge mistake. Bill and Gary did a great job!!! Thanks guys, & Evie!!!! read more

Bill shows up 2 1/2 hours late, parks in my driveway, finds out it's just a flipped breaker and still charges me $60...Nice

I called Air Controlled Environments to handle maintenance on my rental property's air conditioner. I was worried because I live out of state and was not going to be able to be there for the visit. I called the office and spoke with Evie in the office. She was great!! Evie had no issues contacting my tenant to schedule the appointment and work with me for approvals and payment. The technician called and spoke to me about what needed to happen and was very informative and courteous. I would fully recommend Air Controlled Environment to anyone. I will definitely use them for all my HVAC service! read more

It's taken me a while to write review, but here it is... We first came in contact with Bill through our insurance company after we filed a claim. He was courteous and very knowledgeable in his field. He came out and did our job in a timely manner. While at our house he even took the time to fix our door knob that my "not so handy" husband had installed.... we were so happy with Bill and his customer service that we hired him when it was time to install our central Heating and AC, again we were 100% satisfied with his services as well as his reasonable pricing. He's very honest and sold us just what we needed and nothing else. When we purchased our 2nd home we had him come out and move our existing AC unit to the side of the house. Price once again was on point, and services were excellent. I would 100% recommend Air Controlled Environments for anyone looking to get work done. Everyone in the company is great at what they do, and have awesome customer service skills, including Evie she's a sweetheart. read more

My dad has always had great service from Bill and the company for over 20 years and they have always done a great job and great service. Always great talking to Bill and Evie, I would fully recommend them anytime for my heating and air! Thank you, guys! read more

Bill saved us a lot of money. We expected to be sold a bill of goods to improve the air system in our San Antonio Heights home. Instead of taking advantage of that opportunity, he assessed the system and found logical and simple ideas for us to improve the airflow throughout the house. We appreciate his honesty , and our system has been running smoothly ever since. When I do need a new system, I know I can trust this man of integrity. Jose and Janet Ramirez San Antonio Heights read more

I have used this company before a long time ago, and more recently in the last few years. This time it was for a little more work, but as always they didn't fail me. Quick appointment, stayed and found the problem (as long as it took) and quick repairs. I appreciate John and Oscar they were polite, and explained the problem showed me the part that was broken and cleaned up after themselves. My kind of workers and the price was very reasonable. You couldn't ask for more! I just love when I can have workers come in get the job done and be fair. It's a win win for all of us. Thanks Billy and crew. Your Dad should be proud of you! read more

Call this company to have my air conditioner fixed because it was not working. Evie helped me troubleshoot the problem over the phone and we were able to fix our AC. This company has great customer service with integrity. They could have just made me wait the week for my service call because they were booked. They lost out on the money but they earned my trust and loyalty and I definitely use them in the future. Thank you !!! read more

I give Air Controlled Environments and Bill an A+. Best service ever. Honest and caring worked well after dark in hot summer night to make sure job was done for us. Thanks Bill. read more