This is the second time I used Puma A/C & Heating. Of course my air conditioner quit on me just as…read moreit became hot here in Texas. Jose came out right away and fixed it for a very reasonable price! He has been so helpful and what is more important, honest! Before calling Puma Air the first time around, I had a quote from the company that installed my air-conditioning unit. They quoted me several different prices for parts and services I supposedly needed. Let's just say Jose saved me a lot of grief, time and money! Jose will be the first person to call from now on. It's nice to know there is someone out there that won't take advantage of a bad situation. Thanks Jose!

Had a roof replaced and the company damaged the condenser. Called the roofing company which then…read morecontacted Puma A/C & Heating to come and check the unit. 1) The roofing company and Puma A/C are related. 2) Puma AC checked and said it was the capacitor. Of course ended up wanting to charge an outrageous amount and became very aggressive. To get them off my property, I just paid their amount with the intent to never have to deal with them again. Sure enough, two months later, the capacitor is dead - confirmed by another company. To their analysis, the capacitor looked old and used in comparison to the new one they installed at half the price on a same day work call. Overall, ended up with an expensive almost dead capacitor. I didn't want to call Puma again, to avoid any confrontation as they get very defensive when asked questions.

HVAC Repairs replace Condenser Fan Motor Excellent Warranty…read moreJob performed Labor was Reasonable

Amazing service and always reliable. I use them on commercial properties (not residential)read more

I had a busted intake line and called them after two other places couldn't make it out for a week…read more They made it the next morning and had the full thing replaced for only a fraction of the cost of what I was expecting. Super friendly, extremely responsive, and great pricing. If I ever have a plumbing issue, they'll be my first call from now on!

I sadly can not recommend these guys. I purchased a whole…read morehouse water softener system and an under sink RO system. I called these guys on a referral to have them install it for me. I explained what I had and even texted photos. I was assured they could do it. Scheduling was a little hectic, and I had to follow up to be sure I was even scheduled. I looked past this, being it was the holiday season. Once they showed up, they proceeded to install the whole house system, never having discussed any sort of fee. They seemed bothered by the system and that it was supposed to be wall mounted, so I agreed they could just leave it on the ground. When they were done, it looked like a crazy maze on my wall, but I wasn't going to complain about it. They came into my house to start the under sink system only to find my sink had no place for the faucet. So they instructed me to go buy a new sink. When I asked what size and what I needed, I was instructed on how to measure it myself and directed to the plumbing supply company to purchase it myself. They told me they would come back after I got the sink to finish the under sink system. They then handed me a large bill, which I paid. I'm a little surprised that 3 hours was more than$200/hr. I did measure it and got a new sink. When I called to have them schedule to come install my RO system, I was told they'd come. The day they were scheduled was a freeze day, so I assumed they would reschedule, but I got no notice or communication about it. 3 days later, I received a text telling me they hadn't forgotten me. I asked if they could come the following Monday, as I already had to take time off work. They said yes, but nothing more. So I thought it was at the same time. Monday came, and I received a text asking me what time. When I told them the original time, they said they thought it was 30 mins earlier, but they'd make it work. Then, 30 mins after that time, I asked if they were still coming, and I was told they were just on their way and would be 30 minutes. I waited patiently. This time, a different guy came to do the job. He said he'd done lots of RO systems. However, even with the step by step instructions, he took an entire day to install it and still couldn't figure out how to finish it. He asked if he could come back the next day, and I said I couldn't take more time off work. He finally left me to do it. Asking for his payment, of course. I got it up and running just fine with the directions. The next day, however, I came into my kitchen being completely flooded and my cabinet under the sink in my brand new home having water damage. I immediately called them to come back and fix the leak, taking yet another day off work, after paying over $1000 dollars to them. I was told they'd be here in an hour. 2 hours later, I reached out asking if they were still coming? It was another 30 minutes before I got the reply they were now on the way. In the time I was waiting I called the system manufacturer and found out the guy who installed it didn't tighten a valve all the way so it was leaking, which is the cause of the flood and water damage. When I informed them of the water damage and my fixing it myself, the only reply I received was, "K". So, for lack of customer service, lack of communication, lack of professionalism, and overall lack of care, I sadly leave this review. As I spent the same amount getting my system installed as the system cost and missed multiple days of work and now have water damage to my brand new cabinets.

Wow! I had a HUGE job I needed an extremely experienced electrician to accomplish. We demo-ed the…read morekitchen and we discovered the electrical line for the island was about 3 feet off from where the new island would be. That means the concrete slab needed to be sawed in to, chipped away and a new route run. Most electricians I contacted don't do this type of work or told me they would jack hammer my foundation...yikes! Enter Tomas at Central Texas Electric. Wow! Fast, knowledgeable and friendly response with an initial bid based on pictures right away. He completed the job within two days of me first contacting them. AND so professionally! Tomas completed the work as a complete expert. Everything I read online said not to jack hammer into your foundation, and when Tomas explained how he would run the new line when he came to the job site he explained they diamond cut into the slab and then chip it away, exactly how all the experts recommended online. I was thrilled. Tomas kept the job site perfectly clean, which was a bonus since my daughter has asthma. And concrete sawing kicks up an amazing amout of dust. He tented his whole work area! He also noticed the previous electrician did some faulty work and fixed it for a per hour price on the spot. Amazing! When he finished the job we happened to have a Round Rock city inspector on site to inspect the gas line we just moved and the city inspector looked over the new line in the foundation and all my exposed electrical Tomas had just fixed and said it looked fantastic and passed my inspection with flying colors. I can't thank Tomas enough for what an amazing job he did. He will be my electrician for life! I already have him coming back to do the final electrical when the cabinets are installed and then back to do all the can lights. He's the greatest, you will be SO pleased with the work he and his crew do! Respectful, professional, well priced, and absolutely expert start to finish!

Tomas is my guy. He's almost always available to help me out in a pinch and his crew has performed…read morea number of services at my properties. He's also super friendly and flexible with time and payment - he's even met me in a Walmart parking lot with his kids late at night so I didn't have to go out of my way to pay him after work! One suggested area of improvement is to double check that his guys have turned all services back on after completing any work. It has cost my short term rental business a couple of bad reviews (and refunded money to pacify upset guests) when some loose ends were neglected. e.g. a couple of the rooms in my home did not have power because a circuit was not powered back on after they finished up. I'm also pretty sure his guys closed off the propane tank in order to safely dig trenches for new electrical lines (good!) but forgot to turn it back on, resulting in no hot water for my guests (not so good). Other than those hiccups, I still received outstanding service. Definitely my go-to electrician, so please don't steal him based off of this good review. Thanks.

Jorge did a great job fixing both of our HVAC systems. He communicated his availability and…read morearrival, explained the issue, and implemented the fix rapidly and for an extremely fair price. I asked for a handful of his cards so I can hand them out to friends, will be his customer. He came as a word-of-mouth recommendation of another friend who is retiring after a career in HVAC in Austin. I will be recommending him too.

We hired Josue and his team to install new toilets in 2 bathrooms. He helped us realize that the…read moreoriginal toilet valves installed were incorrect and informed us on the correct ones needed. He went to Home Depot and purchased all the necessary supplies needed and completed the job the same day. We hired them again to help install a new bathroom cabinet with built in sink. They did an excellent job and helped us finish our renovated guest bathroom looking brand new. We also hired Josue to help tear down and reinstall a side fence shared with 1 neighbor. He came early in the morning and helped remove the old fence posts, string a line for reference and leveling. And mixed over 20 bags of concrete to pour into the fence post holes. He is a very hard worker and we will definitely hire him and his team for future projects.

We had a difficult new home build process where we were left with many problems with our home,…read moreincluding a large number of items more than punch list that were not done safely to code such as our car chargers installed and not working (where the electrical box even started smoking). Many dead outlets, etc. Josue and team came in and were able to pinpoint the problems, give estimates they stuck to in pricing that was reasonable, and then solved our issues. We will continue to use them as our go to for electrical repairs and a few other home areas.

If you want to know what great customer service feels like and looks like this guy is the prime…read moreexample. Communication and effort is extraordinary! Since so many big companies are more focused on sales than service but this guy is the opposite. He cares about the people and their homes. Give him a call. You will be happy you did.

Stephen Branham has excellent customer service skills and is a skilled a/c man. He answers and…read morereturns phone calls and helps with your a/c immediately. I called needing help when my a/c stopped and Stephen helped me so fast.

Justin was to refer to me by a friend, and I am glad I listened. He was on time and very…read moreprofessional. Found the issue and was able to fix it the same day! Best part was that he was reasonable with his pricing and didn't try to upsale or overcharge. Super nice guy. Will definitely be using him again for future ac needs.

Hired these folks for a/c service. They provided a great service doing exactly what I asked for,…read moreat a very reasonable price. None of the normal service fee plus I'll let you know when I get there. I knew what I needed and they quoted exactly that. If I had not known, I expect they would have been just as reasonable. I recommend them.