Brant was extreme late by 2 to clean the carpets & can't give estimates on remediation so we both…read moretalked to his Boss & said they'd come back the next morning. David the product mgr. arrived & wouldn't do the job & refused to even give an estimate without going directly through insurance. I called the office afterward & spoke to a woman voicing my frustration & she said, " Well idk what you want me to do about it." I asked politely for (one of) the owners to call me back but they never did. Total waste of time. Due to the delay, I had to rip out all my carpet for fear of mold since it had been just over 48 hrs. Horrible communication, dishonest, obviously they care more about the money than the customer. I NEVER leave bad reviews & leave great reviews often. Totally baffled by a CHRISTIAN family owned organization..? Do better please!

Awful! I would NEVER do business again! Did a terrible job. We requested they come out and fix the…read morestreaks and the guy stopped out and told us that they were just wet streaks. They don't fix wet streaks. We waited 3 days and had MR. Carpet come clean the whole house over the RIGHT WAY!

only gave 1 star because I had to. took less than half an hour for a 1200sq ft house. takes me…read morelonger to vacuum. they didn't clean behind the doors and there were still marks on the carpet showing they didn't clean it at all. ran my robotic vacuum 2 days later, still full of dust(and house still smelled dusty after they left). Do NOT use them! waste of money. use a different company, I will!!

I give Stanley Steemer 0 Stars. I contacted Stanley Steemer to have all of my hardwood and tiled…read morefloors cleaned. Upon arrival, the workers did not have on anything that identified them as Stanley employees. After I asked for introductions, I showed them all of the areas I wanted cleaned. Worker 1 then recalculated and gave me a price nearly double what I was quoted online, but I agreed. He then told me that they no longer apply the protective coat on the hardwoods. I said fine. Then he told me they have to test the flooring to make sure they could clean it, I said fine. Then he told me they didn't have the testing kit with them and had to go back and get one. I said fine. So while worker 2 went to get the kit the other started cleaning the tile in the master bath. Shortly there after, the 2nd worker returned, they tested the floor and told me they could not clean my hardwoods. So I then told them that was the main reason I called them so once they finish the bathroom, lets end there. Some minutes later, the 2nd worker came and told me I "may want to get my floor regrouted soon". I rushed to see what he was talking about to find that the grout over 50%of my floor was gone. Worker 2 then said "I don't know. I didn't see that when we started." Long story short, I told him I was disappointed and to please wait outside while I called their supervisor. While I was on the phone with Bob, the 2nd worker re-entered my home, unannounced and uninvited, with a bill in hand. His demeanor had changed and I felt very uncomfortable. Bob was on the phone refusing to accept that there was damage done and demanded that I make a payment. So I did. I wrote a $95 check. Worker 2 told me that Matt would be calling me to set up an appointment to come see the problem. That was nearly two weeks ago. No Matt. So, I put a stop payment on that $95 check. Wendy calls me to demand payment and said that my "floor must have had loose grout". I asked her if it were loose, why did her workers do a service on it? Why didn't they check like they did for the hardwoods? She then said "it's not their job to inspect your floors" and I needed to pay them $95 or she was going to sue me. I had to have a tile company come out and strip all of the grout from my floor and re-do the entire floor. I am going to incur a bill far larger than $95. I would have not even submitted this negative review if Stanley Steamer would have sent someone out to just see what I was complaining of. This tells me that Stanley Steamer of Cedar Falls/Waterloo, IA isn't at all concerned with the care of your property or customer service. They will also use intimidation tactics on a woman who is home alone without her husband.

They quoted $3000 for LABOR only on a warranty covered gas water heater. I clarified multiple…read moretimes and that was the quote. Predatory. On top of a $90 2 min "diagnostic visit." Called a non corporatized plumber who did a free video diagnostic and a $650 quote. Unreal. They'd rather screw 1 homeowner over so they don't have to do the equivalent work of 5 more replacements for the same revenue.

I had a scheduled appointment with Dalton but no one ever showed up. I even received two separate…read moretext messages confirming the appointment so I'm not sure what happened. I tried calling the number that was provided in the text messages but I was only able to talk to an AI agent and had to leave a message to have someone call me back. Then hours later in the afternoon I received a text message saying that a technician was on their way but again no one showed up. The next morning I received a voicemail from an agent saying they were just returning my call, no other explanation addressing why no one showed up at the scheduled appointment. Wth Dalton - do better! I ended up calling Hansons Heating and Cooling who came out the next day, did a great job so I signed a service contract with them.

We have a room in our basement where we keep our dogs' crates for when we need to kennel them. We…read morealso have a very old dog who spends almost all of his time in that room. Our carpet shampooer broke quite a while ago, and we reeally fell behind on dealing with how disgusting the dogs make the carpet. I didn't think in my wildest dreams the carpet would be salvageable. We decided to bring in Actually Clean just to try to improve the situation until we figured out what to do. If they had gotten the carpet half as clean as they got it, I would have considered it worth the money. They got the carpet looking like new, though! I am absolutely floored by what a great job they did (pun intended). The guys were both super nice, too! I would definitely recommend this company to anyone who needs a carpet cleaned!

Actually Dirty. They came to pump out our neighbour's…read morebasement and pumped the water all over the sidewalk and my lawn. I live next door. No-one can use the sidewalk as it's full of contaminated water. The dirty water has receded quite a bit in the photo. One of the guys tried to claim the water was clean ... after being extracted from a basement!

I had these guys put in my AC years ago so when things started going wrong I called them. The guy…read morearrived and the app he used for detecting whether there was a leak in the coils wasn't working so he had to come back but first he charged me $90. Ok. Then another guy comes to tell me yes, my coils are indeed leaking, another $90. Then he would come back to fix...HELL NO! These people will take you for every penny you have! Do NOT call them!

This winter, on the coldest day of the year, our old furnace needed some repair. That furnace was…read moreoriginally put in by Gubbels so we went with them to replace the original furnace. We were right on the borderline for needing a larger sized heating unit but the salesman said he thought the smaller one would be fine but if we weren't happy they would make it right. Free! Well at 70 degrees our house is not warm. It takes this darn thing over 3 1/2 hours of constant running to raise the temperature 5 degrees. Our gas bills are outrageous. Yesterday we finally had had enoigh and called to have them see what the problem was. Their solution was, and I quote, "If you're cold turn the furnace up." So now we have a nearly 12 thousand dollar high efficiency furnace that is costing us a fortune to run and not keeping us very warm. We suggest if your furnace dies, go anyplace else.

I just had my carpets cleaned today and Rainbow International did an outstanding job! My old…read morecarpets certainly needed it. Jason and Kris and the whole team were professional, quick and thorough. Their attention to detail was appreciated! I call on them twice a year to "super clean" the tile in my kitchen too. They can make the tile grout look good as new! (And that's one tall order with 2 dogs and a house full of people who refuse to take their shoes off at the door!) I've tried other cleaning agencies in my area, but their amazing customer service out shines them all!

I was temporarily displaced from home when I discovered mold. Rainbow came very quickly, and was…read morekind, courteous, and professional. I was able to return to my home thanks to their help.

Nice people up front and quick response.I would recommend them for your needs. Very nice people to…read morework with from start to finish.

They were extremely fast and knowledgeable, answered all of my questions and we in and out in no…read moretime. I would highly recommend them!