In my encounters with Mark Tomblin of Prism Enterprises, LLC, I was stunned by his egregious dishonesty and lack of integrity. Not only did he fail to deliver the service I specifically requested--a moisture intrusion inspection--but he also misrepresented the company offerings, leading to a complete breakdown in trust and professionalism. I made it clear to Mr. Tomblin that I sought a thorough moisture intrusion inspection, specifically inquiring about the use of an electronic moisture meter with probes to test the moisture content of the building materials. To my dismay, Mr. Tomblin assured me that he would indeed use such equipment, without disclosing any alternative methods. However, he arrived without the promised equipment. Instead, he proceeded to take air samples with a completely different device. During this encounter, Mr. Tomblin told me that: 1. With such high humidity levels, "If you closed up the house and turned everything off to go away for three days, it [mold] would be growing." 2. Regarding the humusy smell in the house, which comes from Microbial VOC, "I could smell it when I came in." 3. In response to my telling him the landlord had put down plastic sheeting under the floor joists, he said the crawl space "should be encapsulated and dehumidified." 4. When I told him I had trouble emptying the buckets on the two small dehumidifiers I bought, he suggested the remedy of a dehumidifier with a pump to a drain line. 5. As he left he said, "I'm so worried about your health I'll try to get them [the lab] to speed it up." When I questioned him about using an electronic moisture meter, Mr. Tomblin dismissed my concerns, claiming he had gathered all necessary information from the 2 air samples alone. It became evident that he had lied to me about the services provided. I paid him with the $435 check he wanted. I was afraid to do otherwise, as the unsavory character stood in my home. However, despite Mr. Tomblin's initial concern, he later denied any abnormal levels of moisture in my home, contradicting his previous statements and dismissing my legitimate worries. A few days later, Mr. Tomblin sent me the results of a mold lab report, claiming that it showed "normal levels of mold." However, conspicuously absent from the report was any mention of the moisture content of the building materials or the overall moisture levels in my home. Upon expressing my dissatisfaction and requesting a refund, Mr. Tomblin callously rebuffed my concerns in a voice message, adamantly insisting that there were "no abnormal moisture levels" in my home and "therefore no grounds for a refund," despite his neglect to measure the moisture levels, and the weeks of humidistat data I had collected. When the Attorney General's office contacted Hamblin on my behalf, he admitted he didn't perform the moisture test but attempted to deflect blame by questioning my motives and defaming my character. My supposed lack of character and the supposed lack of a problem are irrelevant and diversionary. There is ONE issue: Mr. Tomblin did not do what I asked and he agreed to provide. This blatant disregard for honesty and transparency indicates a company rife with deceit and deception. It's clear that Prism Enterprises, LLC, cannot be trusted to uphold their end of the bargain and deliver the services they promise. For anyone considering doing business with them: insist on written documentation outlining the scope of services and associated costs, and pay by credit card whenever possible to protect yourself from potential deception. Remember, when dealing with Prism Enterprises, LLC, you may get lies, deceit, and a total lack of integrity. UPDATE: Mr. Tomblin's response below shows his lack of integrity. Again, he tried to defame my character by asserting my motives were unethical. I was not "trying to get out of the lease" but collect data to encourage the landlord to fix the moisture intrusion issue (he eventually installed a dehumidifier with pump and had most of the roof replaced, which no landlord would do without proof of moisture intrusion). As for " She even said that the owner should just level the home," is complete fabrication. Trust this company at your risk. Protect yourself! Get it all in writing, and PAY BY CREDIT CARD so you have recourse when he falls down on the job. read more

Prism Enterprises - SOME of the humidistat data I collected, which shows a serious humidity problem, contrary to Mr. Tomblin's words. - Damage Restoration Near Me

We hired Prism Enterprises, LLC to assess our home for potential hazards, and the experience was exceptional from start to finish. Mark was professional, thorough, and highly knowledgeable. Prism Enterprises, LLC provided a detailed and easy to understand report outlining their findings and recommendations clearly. Communication with Mark was outstanding throughout the entire process. He promptly responded to all of our questions and concerns, and took the time to explain the technical details in a way that my husband and I could easily understand. We felt informed and confident at every stage. Mark's ability to communicate complex information with clarity and transparency was a major factor in resolving our complex indoor air quality issues that have been ongoing for months. Their commitment to ensuring our home is safe for my family is evident in their meticulous work. I highly recommend recommend Prism Enterprises, LLC services for any industrial hygiene needs. Mark Tomblin works in excellence and we appreciate the care that he showed for my home and for the health of my family. read more

Mark and Ron were very professional and thorough. They explained everything to me that they were doing. They did a thorough job. But they went above and beyond, showing me a major problem with my sump pump and dehumidifier. It is so hard to find competent professionals and this company is a stellar find. I thought the prices were very reasonable for what they did and plan to use them again in the future. Everything was left spotless. I got an education that will be helpful to me in the future. January 19,2019 read more

Mark and Ron were the best guys I have ever had come do work at my house. They arrived on time, courteous and mark is like a walking encyclopedia of HVAC/DUCt Mold! We have been in our house for 13 years and the house was 3 years old when we got it...Mark explained these contractors that build houses never clean the ducts afterwards and found things left in there from 13 years ago! He and Ron went over all aspects of the job, they had a clean truck and equipment and put everything back in place. If you never had your ducts cleaned, do it, if you're buying an existing house, get the ducts cleaned and call Prism before you move in. read more

These guys were amazing! Our dryer vent was a mess! They did a thorough and professional job cleaning it out and cleaning up afterward!

Outstanding service! Mark and Ron are fantastic! On time, explained everything before starting. Thank you so much!!!

We are a community of 28 townhomes in Rehoboth Beach and had Prism do our community dryer vent cleaning. Absolutely awesome company. Mark, goes above and beyond in service, arrives on time and was very flexible with us for scheduling. Many units had connection problems and were extra dirty but he took his time and made sure each and everyone was given the same level of service. Stood by their estimate and we will surely use them again the future. Can't recommend them enough! read more

Your money is well spent if your having your dryer vent cleaned. I found them to be very professional and was more than satisfied with the work performed. They made sure to cleanup after themselves. I would highly recommend using Prism enterprises read more