After interviewing approximately seven solar companies, reading reviews, comparing pricing,…read moreevaluating customer service, and reviewing BBB ratings, I ultimately chose SunMade Solar Energy to expand my existing solar system. One thing that stood out immediately was that their pricing was highly competitive with the other companies I considered. While pricing was important, what really set SunMade apart was that they hold both solar and roofing licenses. This gave me additional confidence because I previously had a bad experience with another solar company that damaged my roof, failed to fix the problem, and later went out of business, leaving me to pay for the repairs myself. Our sales representative, Jon Bernal, was professional, patient, and knowledgeable. He answered all of my questions and never made me feel rushed. There was one item that the system designer later clarified, and although it wasn't a major issue, Jon personally reached out to notify me of the changes. That level of integrity and accountability meant a lot to me and demonstrated that he genuinely cares about his customers. The installation crew was professional, arrived on time, kept the work area clean, and communicated well throughout the process. After installation, I noticed a section of concrete that had become uneven due to settling. I contacted SunMade, and they returned within days to correct the issue and followed up to ensure everything was satisfactory. That kind of customer service is becoming increasingly rare. The entire process moved efficiently. Our first meeting with Jon was on March 28, we signed on March 30, the system was installed on April 27, the meter collar was installed on May 13, and we received Permission to Operate about a week later. Jon also helped us identify and secure available rebates. I would also like to thank Tara in the office. When I needed copies of my contract documents, she provided them promptly and without hesitation. Another positive observation is that the owner, Oz, appears to be actively involved with the company and personally responds to customer reviews. I noticed this during my initial research and felt it reflected a company that values customer feedback and satisfaction. At the time of this review, SunMade Solar Energy held an A+ rating with the Better Business Bureau. Based on my experience, they delivered competitive pricing, excellent communication, professional workmanship, and outstanding customer service. I would not hesitate to recommend SunMade Solar Energy to anyone considering solar for their home.

I had solar installed about a month ago with SunMade and the experience was so easy and convenient…read more I wasn't super savvy with how solar works or how the process would be, but I did a lot of research and filtered through a lot of reviews and SunMade was what stood out the most to me. After the install, I can see why. Duane W was my rep and walked us through the whole process and just made it easy. I think if you've been on the fence with going forward with solar, definitely look into SunMade. You can tell they take pride in their work and give quality attention to detail. Thanks!

I have a sign that says 'Vivint don't ring my doorbell'. Ding dong,…read more guess who rang again tonight.

Had the door to door technician stop by the house at 7pm well past normal hours and into our houses…read moredown time. He was very persistent with his sales pitch even though I firmly said no, he didn't stop and listen but proceeded with his 'limited sale'.... Read the room, I don't want what you're selling. You can't call and complain because of how they are set up so I did the next best thing and came here... this company is trying to cash grab and hire robots to regurgitate their sales pitch.... Horrible service and technicians.

The rates are now more than without solar. It was supposed to save money not increase my bill. I've…read morebeen trying to buy my solar out of the lease for over a month now. I can't even get anyone to help me. They told me I couldn't buy it out even though my contract says I can. This is a scam. Don't do it

Still waiting on tech to fix or replace thermostat. Won't stay charged !!…read more Hot in house since yesterday and still no repair tech in sight

Hello, I want to share my experience with Nova West Energy. While I was in the market to add a…read moresolar system to work alongside my existing one, I interviewed about seven different companies. I took my time researching, reading reviews, evaluating customer service, and even checking the Better Business Bureau. After all of that, I narrowed it down to two companies, Nova Energy and another local company in Fresno.Ultimately, I chose the other company because they hold a roofing license as well. This was very important to me due to a previous bad experience with SolarCity damaging my roof and not fixing it. I ended up fixing it out of pocket. That being said, Nova Energy truly stood out. Justin took the time to thoroughly educate me and presented a very well-designed system tailored to my needs. Honestly, I would have gone with them if it weren't for my prior experience and specific concerns. What impressed me most is that they genuinely care about their customers. Even knowing I was comparing multiple companies, they were patient, transparent, and focused on making sure I understood exactly what I needed for my home. Even after I told Justin I had decided to go with another company, he still took the time to make sure I was fully informed. He reviewed key details with me such as solar panel quality, system performance stats, degradation rates, and the difference between kW and kWh, just to ensure I was making the best decision for my home. That level of professionalism and integrity really stood out. In today's world, many companies treat business as just a transaction, sell a product and move on. Nova Energy is different. They take the time to understand your needs, educate you, and guide you without pressure. Their approach is honest, professional, and customer centered. Their pricing is very competitive, and they don't try to oversell. Instead, they explain your actual energy usage and make sure you don't overproduce unnecessarily. That level of integrity is rare. They also have excellent reviews, offer a strong 25-year roof warranty, and clearly stand behind their work. Even though they didn't end up installing my system, I believe my hesitation around roofing, despite them having a 25 roofing policy, was more related to my previous negative experience and my need for extra reassurance. If anything, if you are in the market for a solar system, I strongly recommend giving Justin a call. He is honest in his evaluation, does not try to oversell, and takes the time to answer every question you may have.

No rating I needed a company who does solar panels for swimming pools installation, and repair and…read morethey don't. What I'm upset with is being giving that as a recommendation when I specifically said I need a company that does solar heating for swimming pools.

We got our solar system installed three years ago and have never paid a bill. Some people cheaped…read moreout and bought small solar systems and then complain. Some of these reviews are insane and are not true. You can see these a competitors and untrue! This is a great company !

Danny Johal is the best solar salesman in the 559 area! Not…read moreonly does he treat you like family but he genuinely wants you to get the most of the solar system you decide to go with. He values your time and opinion, and allows you to understand the process completely. 10/10 salesman, he is the best!

While building my house my contractor hired recommended Altsys in January 2023 to install solar,…read moresigning a contract and paying a deposit specifically to secure NEM 2.0 billing from SCE. Throughout the process, they repeatedly assured me by email and phone that we were locked in before the April deadline. After installation, I learned from Southern California Edison that Altsys never submitted the required paperwork. They had four months, and SCE confirmed the documents didn't even need to be perfect, just submitted. Because Altsys failed to do this, we were placed on NEM 3.0, and our system now saves almost nothing. This mistake will cost us thousands over time. When I confronted the owner, he admitted they missed the deadline but refused to make it right. His attitude was rude and dismissive, despite the financial impact falling entirely on us. I even paid out of pocket to build the base for the solar installation, only for them to drop the ball on the simplest step. As a Marine veteran building a VA loan home, this treatment was especially disappointing. I strongly recommend avoiding this company.

Jack and his team at AltSys Solar have always been extremely honest, helpful, professional, and…read moreprompt. Their prices are also the best around. I have had them do 2 solar installation projects for me over the last 10 years and both times they exceeded my expectations. The entire team is very friendly and welcoming as well. It's truly the way a business should be run. We are lucky to have these guys around! Thank you AltSys! I will continue to recommend you to everyone I talk to about solar!

Recently got my solar panels installed at my home. David, a sales representative was super helpful…read moreand assisted me through the beginning stages of the solar install process. Once it was time to put the solar on the house, the guys who came out did a great job installing my solar and were able to finish the install by the time I got home. There was an issue with the electrical box (unknown exactly the issue). I called the solar team and they sent someone to my house within an hour of speaking with me. Ivy and Tony where two solar/electrical technicians that left a memorable impression with me by their outstanding professionalism and customer care.

I received an alert on May 20, 2025 from mySolarEdge that my panels were not producing any solar…read more Upon inspection, I discovered that my panels had not been producing solar since March. When I called mySolarEdge to ask why I did not get consistent notifications, they said it was because the installer, Solar Negotiators, had put themselves as the "owner admin" and receive the notifications. They also informed me that these notifications are free as they are part of the app. I called Solar negotiators back and I was informed that they do get notifications from mySolarEdge. They initially stated that it was my responsibility to inform them of when my solar panels are not working so that they can repair it. However, when I reminded them that I do not even get notifications from my app because they are the owner admin, they admitted that they do receive notifications for my system and that they would normally catch it and reach out to me to repair it. They also stated that they have been busy over the Spring and therefore had not been able to address the issue in a timely manner. They advised me to send them a tru-up bill in order to receive reimbursement. I reached out to a representative on June 4th and provided them with my tru-up bill. However, they would not provide me with any updates or status changes unless I prompted them with emails. Finally, after my fifth prompt, I received an email from a customer representative informing me that I was responsible for notifying them of any loss of power and they would not be able to reimburse me at this time. This is completely different than what I was told on the phone previously. I believe this company was using misinformation and delayed responses in order to not address my issue. In addition, I was never informed that they had control over my account, which I believe is a tactic to force me to either consider paying an additional cost for their monitoring app, "Know Tru-up", or risk not get reimbursed when my system loses power without my knowledge. Edit: Cindy, the Chief Administrative Officer, did reach out to me and was very pleasant in trying to help me. She reached out to Solaredge and was also informed by them that Solar Negotiators did have full administrative access and that they could grant it to me. She attempted to work with making that change but nothing has occurred in the past two weeks. My review still stands but I do appreciate leadership taking accountability and trying to remedy the situation.