First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

I just had a wonderful experience with Mike at Integrity Heating and Cooling. It has been freezing…read morecold outside, and my heating system picked this moment to go wrong. I have an old style radiator heating system that suddenly just went last night. It happened very late so out of despair I called Integrity almost at 11pm without much hope. But my phone got picked up. It was Mike. He asked me briefly what was the matter and asked me for the address. He promised to come as early as he could because he also had several jobs lining up for him to take care of. We texted each other. Early this morning, he was on his way. It turned out the water level was very low. So he did his magic and voila, just within an hour, he texted me and said it got fixed. Amazingly the heat came back on. He also suggested that the boiler needs some maintenance work. His service charge is also very reasonable. So we will invite him to do the regular maintenance for us. Mike is such a wonderful person, very professional, very courteous and thoughtful. I would recommend Integrity and Mike.

After moving in a new place, I called him to check out my radiators and furnace due to reviews I…read moresaw. He came out and only did something to adjust the water on the furnace, didn't look at my radiators which is where my concern was. I brought him in the bathroom to see what I was asking him to look at. He said he saw it through the vents. Never even looked at it and charged me $100. He also said he would give me a senior discount. Think I got that? I got nothing and he got $100. Don't do it. This guy is not cool. Don't know who showed up at the other reviewer's homes because it couldn't have been the same guy. I was so shocked I couldn't even speak for myself.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

If you are looking for your repair man to go to the wrong house , show up late , and come…read morecompletely unprepared for the job at hand then search no more. Now , I could understand if we didn't tell the intake person at their business what exact repair we needed and what size pipe we would require , but we did , and yet they were unable to do the repair and told us they could not return for weeks to do the repair. They also threw out there that we should be thankful as they were doing us a favor.? I will say the repairman was super nice and clearly just an innocent party in this unprofessional train wreck. I'm not an HVAC specialist but I do know enough to know that it doesn't take 3 weeks to get a small common sized pipe in their possession to do a minimal repair. Our correspondence was with Jason , who we believe is the owners brother. He was beyond rude, disrespectful and down right horrible Just do yourself a favor and pass.

Great experience with A Plus HVAC! We got 5 quotes for a complete gas furnace and central a/c…read morereplacement. We ended up choosing A Plus - and we're happy we did. From the owners on through the tech/install crew, everyone was professional and friendly. They did a great job - including a special request for a framed platform for the a/c. It came out great. Also, everything was cleaned up at the end. They explained everything, patiently answered all our questions and helped us every step of the way: including the MassSave HEAT program and even processing our MassSave rebates.

I had issues with my 40+year old boiler not working very efficiently, I contacted Murphy Mechanical…read morethrough several references that had previously had work done by them, he explained to me that my boiler was very inefficient and that with current technology and systems, that with a new system almost 90-95% efficiency it would be cost effective to have a updated system installed and that I would see immediate results in my heating and a/c bills. I couldn't be happier with my new system, and with the service Ryan and his workers installed and provided. I would recommend him for any service or installation needs. He is very personable and explained everything to me in detail.

From the owner: murphy echanical services proudly serves western mass.read more

From start to finish, this company delivered outstanding service. Their team was professional,…read moreknowledgeable, and extremely respectful of our home. They walked us through every step of the installation, answered all of our questions clearly, and explained how to use and maintain our new heating system so we can get the most out of it for years to come. The installation itself was done with great attention to detail -- they arrived on time, worked efficiently, protected our floors, and cleaned up so well it looked like they were never here. The difference in our home's comfort is incredible, and you can tell the work was done right. It's rare these days to find a company that combines fair pricing, quality craftsmanship, and exceptional customer care, but they truly delivered on all three. We highly recommend them to anyone looking for reliable heating services. We are beyond satisfied!

Great job putting in my new central air last summer. Price quoted was exactly what I was charged…read more Glad to highly recommend .