Saturday 3/28 12:21pm. I was assisted by a very helpful, courteous and knowledgeable young man. I…read morethink his name is David. Went back later and was helped by a young lady named Vic who was also very helpful. Good shopping experience all around

They have been extremely helpful. I purchased a piece of…read moreequipment got the wrong one came to exchanged and with Aidens help it was all done easy Peezy in a flash Best experience ever! Thank you

Great place. Very full of product, from hardware, to housewares, to trinkets that has nothing to…read moredo with home improvement, but decoration. It's cluttered and full, but clean. Staff was super helpful. The older gentlemen standing as the greeter, he was as helpful as he could be, he was new, directed us to where he thought our need was, then had to ask. We needed a bottom door seal for our shower door, sadly they didn't have this particular specialty item. They do carry a good bit of Stihl equipment, they also sale parts for Stihl which I've gotten here before.

The worst customer service I have ever experienced in town. I have been in multiple times and…read morestopped going because it was not a pleasant experience going in. I decided to give it another try and it was just the same if not worse. No help when we asked for help finding something and when we went to check out both cashiers were on their phones, one sitting on the counter and couldn't be bothered to put their phones down to ring us up. Really disappointing considering they have such a great selection and I would be in there all the time if it weren't for the service!

Everyone here is always so nice & helpful. I went in today to get copies of some keys, the clerk…read morecalled someone over for me & they arrived in seconds. Clean establishment, there seems to be a good ratio of staff available on the sales floor to answer any questions & backup cashiers always help manage the line if needed. Prices are usually around what I am expecting for what I am needing.

Bought a battery powered trimmer. Staff were very helpful and knowledgeable about the various…read morebrands and models. I decided to go with a Black & Decker model. It is very light with a 75 minutes between chargescycles. Trimmer uses .085 cord and is easy to use

Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

After being a loyal customer for over 15 years, I'll never step foot into Foster's Ace Hardware…read moreagain. I was there today (2/5/25) to have some copies made of a key, a key that I've had duplicated more than several times at Foster's. In fact, I've never had this key duplicated anywhere else. I was told by an older male employee who was called up front to make the keys that I'd never had that key duplicated there, that I must have went to another Ace Hardware. I tried to explain that no, I've never been anyplace else, but he was hell-bent on being right and me being wrong. So I guess I'm either stupid and have no clue where I've gone in the past to have this one key duplicated (Foster's is just over a 10 minute walk from my house), or I'm just flat-out lying for some reason about where I've gotten the key duplicated. I was literally dumbstruck for a moment, as I've never been talked to in such a way from an employee of any establishment. So I asked the guy why is he calling me a liar, he said he wasn't calling me a liar, so my question is if you're not calling me a liar, then what are you calling me? I said I've had the key duplicated here, he said no I did not. I'm pretty sure that's accusing me of lying. He got very rude to me, and yes, I got ugly with him as well. I don't respond very well to being called a liar (or someone insinuating that I'm lying when I'm not). Calling someone a liar, even insinuating that someone is lying, is a complete attack on someone's character. The only thing worse than accusing someone of lying is being wrongfully accused of being a thief. And I won't stand for it. I'll give you a million reasons to be mad at me, but lying will never be one of those reasons. If he had any doubts, he could've simply said "we don't make these copies anymore", or "I understand that while yes, you've had this key duplicated here in the past, we're unable to duplicate this key", or something, anything other than what he said. Yes, as I said, I got ugly with him also, but it really angered me to be called a liar. My money, and others like me who appreciate the mom and pop small business hardware stores, keep small businesses like Foster's open. You not only bit one of the hands that feed you, but you insulted me in a way I've never been insulted before. I've been a customer of Foster's since 2008, I've spent many thousands of dollars there, and from January 2020 to December 2024, I've spent over $8500 at Foster's. Not at all a life-changing amount of money, but that money will be spent elsewhere thanks to one extremely rude employee, who sadly brought out the worst in me. It's upsetting to me as I always enjoyed shopping there. I signed up for Yelp just to write this one review.

Excellent place to go, especially when you're in a hurry. Employees are courteous and normally very…read morehelpful.

Red Oak, Texas 07-31-21 @ 10:45am…read more Plenty of employees. Both times we needed assistance, I had to go locate someone. No big deal we choose this place over Home Depot and Lowe's. The MAIN reason we've shopped here, is the superior customer service. Today was an off day. Shopping local. #EllisCounty #SouthSide

Actually had a very pleasent experience in shopping at Ace this morning. As soon as I walked in,…read morean employee asked if I needed help. Usually, I am the one who has to hunt down someone to assist me. What a welcomed change! What I needed was two-cycle engine oil, and they were featured on an end-cap of the aisle. Easy enough! The staff member and I visited for a bit, and he provided some advice on which kind of gas to purchase in order to mix with the oil. The price seemed fair as it was a "name brand" item. Once at the register, the young lady cashier was very friendly and helpful. After today's wonderful experience, I may choose to shop here more often. It's closer than the Home Depot I normally shop at.

Great store! The staff is very helpful and friendly. The store is easy to shop. It's organized and…read moreclean. Fun to just look around while husband is getting stuff. Love the one in Keller TX!

A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I started my day with a leaking kitchen pipe. I took the piece with me and headed to Ace. Of Course…read moreI could not find a match to what I brought in! So I asked an employee for assistance. She called over her walk-in talkie.... And that is when Steve (guy in the black shirt) walked into my plumbing emergency. Steve told me I was totally in the wrong aisle and he confidently took me where I needed to be. He took the nasty used pipe out of the old grocery bag I had it in, and got to work. He found everything I needed. He had to cut the pipe as mine was not able to take a kit piece. By bringing the old piece in he was able to cut what I needed to size. I was in and out, so quickly! Thank you so much Steve!!

Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

Who doesn't love an Ace Hardware. The difference between Ace and the box box stores.....customer…read moreservice. I came in today for a special part and had the nicest guy walk me around trying to find it. Their expertise and customer service is the best!

I love Ace Hardware - but all are not created equal. Some are even better than others, and this is…read moreone of the overachiever. Their pet lines are unbelievable...special collars and leashes and pet treata and bowls. I went in for a plumbing part and came out with a whole lot more. I always use my Ace customer number so I receive money off; good way to save some money. Service is top notch. They have true customer service. Plus all employees are knowledgeable. I love that!

Helpful service and always offers coupons. Not too big to get lost. Has the basics of what I…read moreusually need.