I purchased a tortoise from Petco, and unfortunately, the experience has been devastating. The…read moretortoise I brought home was in extremely poor condition from the very start. Within hours of having her, I noticed alarming signs: not eating properly, nervous bouncing, and peeing herself when being touched . After doing my research and reaching out for advice, it became clear that she had not been properly cared for before being sold. It's obvious Petco does not prioritize the well-being of these animals. Tortoises require very specific care, diet, and habitat conditions to survive and thrive. Selling them without ensuring they are healthy and properly cared for is unacceptable and shows a lack of responsibility toward both the animals and the customers who trust them. I am heartbroken to see the condition my tortoise is in and deeply regret trusting Petco with such an important purchase. Small animals deserve proper care and attention, not to be treated like products on a shelf. I hope Petco seriously reconsiders how they handle reptiles and makes immediate changes to ensure no other customer or animal has to go through this. Rafa sold me this tortoise and she needs to be investigated for the care of these animals because she is not doing a good job obviously just from the condition my tortoise was in when i got her august 15th and now my tortoise is dead because of her.

This is for the Petco in general ... not necessarily this location .. this company has very shady…read morebilling processes ... I paid my bill at 8 pm on evening and was charged a 41.00 late fee. I closed my account when I asked for the charge to be waived .... there is a small blurb on the back of the bill that says it must be paid by 5 pm ... but its not on the late notice on the front of the bill ... this is very sketchy and they are able to garner money when people pay on time but not before 5 pm ... I will NEVER do business with them EVER!!

I took my Chorkie Viktor to be groomed and Lisa did an amazing job! Viktor is a puppy and he will…read moreneed regular grooming, so he needs to get with the grooming program. Lisa was very patient with him and it only took her a couple of hours to bathe him and do a puppy cut. I took him to a different groomer a few weeks ago and she kept him 4 hours and only bathed him, no cut, so I'm extremely happy with Lisa and what she accomplished.

I made an appointment for a bath & brush + luxury package for my dog today. I actually booked it…read morewith the valentine's package but they said they ran out (it's February 10th). I've been taking Luna to petsmart for grooming for 6 years. There's been some less than ideal experiences (they forget to wash her face or trim her nails). Today was new. Her appointment was at 10:30. Now typically, it takes them anywhere from 1 minimum to 2 hours max. Today, they held my dog hostage for 5 HOURS. Since I know a simple bath & nail trim doesn't take this long, I know they had her locked in one of their metal cages for at least 3 hours but likely more. I genuinely hate every single one of y'all and I hope random hardship finds you. Do not bring your dog here for grooming unless you want them to be miserable and locked in a dog jail cell for hours with no food or water. 5 hours for a bath is insane.

I really like this Hollywood Feed location. The employees are really friendly and eager to share…read moretheir expertise. The returns policy is generous and the variety of treats and food is impressive. I was assisted by Grace who was super helpful when I needed some extra assistance in picking out an appropriate food for my dog. I got what I needed, was able to check out quickly, and they even carried the food out to my car across the parking lot. I'll be back to Hollywood Feed in the future. Next time I'll be sure to bring my dog!

I had a great first time experience here! I just rescued a puppy and had no clue where to start. I…read morehaven't had a dog in over 10 years. So being a new fur mom to a rescue dog was scary. I wanted to make sure I did everything right! The staff and even regular customers took time to educate me and help me find everything I needed. I will definitely start coming here for everything I need!

I purchased 12 neon tetras to split between my 2 betta tanks. Both tanks ended up being infected…read morewith ich AND columnaris. One of my bettas died and the other one is still in a hospital tank being treated. Still unsure if he's going to make it. I took all of the tetras back to the store and told them they were sick, and the girl at the counter goes "oh are these the tetras? Yeah we have them under observation now because we believe they have ich." And I was like .... Are you kidding me? I told her they killed my betta and infected the other one and she goes "oh I'm really sorry about that". I mean, to some they might just be "a fish" but these are my pets and it really hurt me to lose my girl the way that I did. She suffered having her face basically rotting off from columnaris and there was nothing I could do to help her. It killed her so fast. And I just got a "sorry". Does PetSmart not quarantine new fish to make sure they aren't sick before selling them to the public? THEY KILLED MY BETTA WHO WAS THRIVING before I put those tetras in there. I'm so mad at myself for buying fish there. I should have known better.

Entire family LOVES this PetSmart - humans, doggos, & the fish! Staff is supremely helpful kind, &…read moreavailable when you need something. Items are well stocked. So many brands / price points to choose. Store is so clean (how that's possible w/pets coming in & out is pure magic!). Location is easy to access & has plenty of parking. We come here even though another PetSmart is closer ;-)

Just got started back up in the hobby after being out since 2011. Previously I was a reef keeper…read morefrom 2007 to 2011 and gave it up for a move. Got my tank started with recommendations from knowledgable folks here. Bought some PNS Deepcycle to get started and just started with their Margarita Mix and Pods.

Went in because I was looking to start my own tank. No one came and said a word to us for over 10…read moremins. Walked right past us multiple times and didn't say a word. They only acknowledged their regulars. By the time the lady FINALLY asked us what we needed, she couldn't even answer our questions because she kept stopping to talk to her regulars. Really made us feel unwelcome and like we were interrupting her social time. Additionally, we pointed out one tank where one of the fish was being incessantly bullied and another tank with a dead fish, and all she goes is "hmm yep looks like it" and then walks back to the front and continues talking to her regulars. Absolutely no help and her lack of concern for the fish conditions makes me wary about purchasing anything from there. Ended up going to another store that had incredible service and I now have a wonderful set up. Would NOT recommend this place and certainly wouldn't ever spend a dime here out of principle.

Hello! My name is Andy, I'm an older fellow who likes looking GOOD! I come here for the works:…read morenail trim, bath and of course my haircut. I leave looking and feeling like the handsome dog my mom tells me I am. Anyway, I recommend Glamour Paws for my furry friends out there.

This place came as a referral from a few neighbors... I haven't tried it, but after reading a few…read moreworrisome reviews and calling to ask a few questions, I couldn't get a clear answer on the phone as to when my dog would be done or availability of certain groomers who came recommended to me. It's already hard enough, trying to find a Groomer, but I had heard it was hit or miss here with the service so I was already very hesitant. I feel that after this phone call I didn't feel very confident in making an appointment. Because there was no clear time that my dog was going to be done. I originally asked about a walk-in but would make an appointment if necessary. I didn't want my dog to be there all day. They just tried to say they had a different system, no direct answer for confidence/ or comfortable in making the appt. Which she never explained a different system, just sounds like they seem to take a ton of dogs in the morning and then just pump them out when you can get them done. So that's concerning if I'm going to make an appointment I would like my dog to be done at a certain time.

Decided to pay this store a visit during my stay in Ft Worth for the Total Eclipse and I have to…read moresay Frank's tanks has a nice selection of products and livestock. Also The Owner Frank is very friendly and knowledgeable. Definitely reccomend anyone in the hobby to pay a visit for their needs.

My wife and I are new to the salt water aquarium hobby. Frank has always treated us as true…read morefriends, and he is always eager to offer advice. His store has a great selection of livestock and supplies. Frank keeps a very clean store and takes a lot of pride in how he does business (as he should). We drive two hours nearly every week to visit Franks Tanks, and for a good reason. Highly, HIGHLY recommend!

This place has been around for years, and it's easy to see why. They have an amazing selection of…read morefish, both freshwater and saltwater, and everything is always well cared for. The staff clearly take pride in maintaining healthy tanks which makes a huge difference. It's one of my go-to places when I'm looking to add new fish to my tanks. Everything I've purchased from here has survived and done well. Highly recommend!

The Fish Place has been here for a number of years now. Clean store and welcoming stuff. I love…read morecoming here just to check out the fish collection they have. Over the years the price of every fish here has doubled. However, it is a store that I love visiting even without getting anything.