I never imagined that a single hotel stay could have such a devastating impact on my family's life…read more I checked into this Homewood Suites expecting the same thing every traveler expects: a clean room, a good night's rest, and professional treatment. Instead, I left with a false smoking accusation, a $250 charge, emotional distress, and consequences that have affected both my wife and me long after my stay ended. I have never smoked. Despite that, I was accused of smoking in my room and charged a $250 smoking fee. I immediately disputed the accusation because it was simply untrue. After the matter was reviewed, the hotel refunded the entire charge. While I appreciate that the fee was eventually reversed, the refund did not erase the damage caused by the accusation itself. When I returned to discuss what had happened, the interaction became even more disturbing. During that encounter, I was called the N-word directly to my face by front desk employee Alyssa Lovely. As a man of mixed Chaldean, Iraqi, and Black heritage, hearing that language directed at me by someone representing a Hilton property was humiliating, degrading, and something I never expected to experience at any hotel. My wife and I have also been proud supporters of the LGBTQ+ community. During my stay, I was wearing clothing supporting Pride Month. I cannot say with certainty whether that influenced how I was treated, but given everything that occurred, it is a question that I believe deserves to be investigated. Every guest, regardless of race, ethnicity, religion, sexual orientation, gender identity, or whom they support, deserves to be treated fairly and with dignity. The effects of this experience extended far beyond a hotel stay. I work as a truck driver, and the fallout from these events contributed to me losing my job. The financial and emotional burden has been carried by both my wife and me. We have lost income, experienced tremendous stress, and have had to deal with consequences that began with an accusation that the hotel ultimately chose to reverse by refunding the charge. This review is not written out of anger or revenge. It is written because accountability matters. A refund alone does not undo the damage caused by a false accusation or erase the humiliation of being subjected to hateful language. I sincerely hope Hilton Corporate and the ownership of this property conduct a thorough, independent investigation into everything that occurred, including the conduct of the employee involved, any available surveillance footage, and whether bias or discriminatory treatment played any role in how this situation was handled. I share my experience so that future guests can make informed decisions. I encourage anyone staying at this property to document the condition of their room, keep records of all communications, and speak up immediately if they believe they have been treated unfairly. Every guest deserves to leave a hotel with good memories, not wondering whether false accusations, discrimination, or degrading treatment will follow them long after checkout. .

Excellent night sleep. The room was clean and quiet. So many pillows and I love the coffee…read moreselection in the room in the morning. But the shining star was breakfast. Not only did they have scrambled eggs, but they had it fully set up as a station to make breakfast burritos, or spice up your eggs to whatever fancy you liked. I was so pleased by the exceptional breakfast options. Only negative, they could not print a receipt. I waited more than five minutes, walked out and put my stuff in my truck and came back and they still could not produce a receipt. They were working on it. I know that you can get it from the Hilton app, but it's easier for my company to reimburse if I have a paper copy of a receipt. Everything else about the stay was exceptional.

If you are planning a visit to Kalamazoo I hope this review is detailed enough to decide if you…read morewant to book at this Hampton. I rarely have had a Hampton Inn disappoint me, but this one was one of those. Staff and Breakfast team were top notch as usual. Plenty of parking. The problem was the structural issues of this building. It looks like an older Hampton, yet I saw a review of it that seems like it was newer in 2017? Weirdly it is showing its age pretty quickly then. The main issue was the ease of transmission of footfall from the floor above. Yeah you could hear every footstep and creaking of the floor. I would recommend, if that might be an issue to you, to make sure to book the top floor if possible and possibly be conscious of those below you. Since I was aware of that, I tried to be conscious of my steps in the room. Also the room I was in had a pretty good gap in the doorframe, so as you can imagine you could hear everything in the hallway. That usually is not a big problem, but it seems a few busloads of students were there that weekend, and were hanging outside in the hallway, constantly yelling/fighting/slamming doors and running back and forth, late into the evenings, as if it was their playground. I have no idea where the adults were to keep things under control. There is also the regional airport behind the Hampton. Since it wasn't a very busy airport this was not an issue. There was also renovation going on that I was not aware of until I arrived. There were also a few quirks I hadn't encountered before. None of the doors had "do not disturb" signs? I made a makeshift one. I finally got one from them the day before leaving. The oddest was the bed. It was much taller than usual. If you are under 5'6" or have trouble getting into even a normal height bed, you'd have a difficult time actually getting into it ! Considering these issues I cannot give this Hampton Inn high marks. It wasn't anything close to what I usually have experienced.

Got delayed for my flight... so happy this hotel was a 5-8 minute walk. Clean and staff was polite.read more

The staff is amazing and hotel is kept very clean. Springhill is a great environment . If i could,…read morewould give a 100/10!

We stayed here for USAHockey Nationals and absolutely could not be happier with their support of…read moreall of us. They provided a great place to rest, hold team meetings and get everyone together. Breakfast was great and stocked well. They have a bat in the lobby and not once did they complain about the hockey boys. They even upgraded the elevator flooring throughout our week long stay. Wonderful staff, great cleaning and unbelievably great facility.

We had the opportunity to stay overnight in the Kalamazoo House a beautifully restored 1878…read moreVictorian mansion. It was originally built for the local cigar manufacturers, and many of the historic touches remained. The dining room had tall ceilings with a bar and several tables. This is where breakfast was served. There was a 24-hour refreshment station with a coffee and tea bar, sodas and filtered water. Breakfast was amazing and served by our hosts. Our room was comfortable and roomy. It was so nice to be welcomed by a plate of homemade cookies. The room had a spacious bathroom and plush robes. Parking was included . A wonderful place to stay while in Kalamazoo.

Though our stay was short, we enjoyed it. The house is beautiful from the inside and out. We…read moreenjoyed the amenities; played some board games and chess while having tea from the coffee/tea station. The room had modern amenities/accessories which helped to set the ambiance with a bit of jazz while soaking in the tub. We mentioned our vegan dietary requirement during the booking process; there were some yummy vegan cookies waiting for us which we had with the complimentary tea. The staff accommodated our dietary needs with a delicious breakfast. We will likely return to experience The Kalamazoo house during the warmer months.

SLEEP INN & SUITES for a while now... and it's lovely!…read more This is my easy-peasy go-to in the area. It's clean and cute and quiet! And incredibly reasonably priced! Doing local contractor work, I am not in the hotel much at all, and I have to pay my own travel expenses: so, can't think of anything that could meet my needs better. Again: cute, clean and comfortable! the shower water is hot and the water pressure is strong. The beds are supportive, quiet and comfortable. Lots of fluffy pillows. Soft linens. For a bonus, breakfast fits the bill: an array of choices, including hot eggs, and maple sausage. Always yogurt, peanut butter, and bakery items. Hot coffee, all easy to grab. AND The staff is friendly - not bored, aloof or rude - and accommodating. One night I had obnoxious neighbors that kept me up (and didn't respond to my knocks on the wall to shut up!) - so during my next visit, the receptionists remembered and gave me an upgrade in the quietest area. Heaven! Seriously, I sound like a paid promotion but it's not! I think I've stayed here 6 or 7 times in the last six months and I feel thankful to have found it because it makes a business trip more relaxing to know where you're going to stay and know it's going to be a pleasant experience. Thanks to the Sleep Inn staff!

The front desk people where very friendly and accommodating. They got us in quickly and offered…read moresuggestions and help. The room was small but clean and comfortable and the shower had good water pressure. The reason for three stars is directly across the hall they decide it was a good time to change out a door and a door knob. It started early and went on for an hour and a half. There was no sleeping in or even watching tv. I feel they could have 1. Put us on a different floor if they knew this was happening or 2. Waited till 11 am check out to make this kind of noise. It took some of the fun out of a night away.

Especially for the price and the location, I think this place is great!…read moreI was in town from a Wednesday thru Sunday for an event at Wings Event Center across the street. The location couldn't be more convenient! (though they could stand to have more parking). The lobby is nice and big, with couches and a TV, and there is a little convenience room that has small freezer items or some packaged foods for purchase, and coffee or tea complimentary for guests. There is also a "lending locker" that has a bunch of items available to guests. I thought that was a nice idea! I saw some board games, a crock pot, and some other kitchen items. Nice touch for families or people in town for a longer stay. There is only one elevator, so keep that in mind if you are in a hurry. There is no pool, but there is a workout room with weights and machines, as well as a laundry room. Laundry is free, but you need to purchase detergent and dryer sheets from the convenience area in the lobby. I did end up using the laundry room, and it was fine. The washing machine did take about an hour, so make sure to plan enough time if you'll need it. There is also a Business Center, though it's really just a tiny room with a computer. The rooms are a nice size. They have basically a full kitchen: fridge, dishwasher, microwave, small stovetop, with plates, glasses, and silverware. I had a king size bed, which was very comfortable. There is a decent size table in the room with an armchair as well as an office chair. The bathroom was clean, and had a pretty good amount of space. I was a little surprised that they only provide 2 towels since housekeeping is not done every night if you stay more than 1 night. I prefer not to have housekeeping done during my stay anyway. I didn't ask for more towels, so I can't hold that against them. Overall I felt like the place was pretty clean, and I appreciate the kitchen and amount of space. The staff was pleasant enough, and the location was perfect for me. If I come back to town for another event at Wings I would stay here again.

Stayed a few nights. Breakfast isnt included in price. There is no pool. But rooms have full…read morekitchen and thecstaff were nice and helpful. At first the hall smelled strongly of pot but manager dealt with it. It did bother my asthma but we didnt complain... heard manager talking about the situation with employee. Pot is legel in Michigan but its a non smoking property. Beds were bit firmer than we prefer but fine for 2 nights. Price was low and i gather its pet friendly.

Stayed here on Dec. 29, 2024, room 121. First on a positive note... the staff was nice, the price…read morewas reasonable, and it was quiet. I do like that they have wooden laminate floors instead of carpeting. But a few things they need to improve on... the mini fridge froze my water bottles and food overnight, there was only one good fluffy towel available- the others had a smell and were flimsy. On one side of the towel rack, the screws holding it in place was completely out. The toilet sounded like an airplane toilet- it scared me the first time I flushed it. There was dirt on the molding of the bathroom floor. The pillows were flimsy too.

We absolutely love staying at the Country Inn in Grand Rapids! We look forward to it every year…read moreespecially the kids. It is cozy and well run. That is why when we visited Kalamazoo for the first time we decided to come here hoping for a similar experience and brand loyalty. I called the local number in advanced before I booked to make sure all of our favorite elements were available. While I understand them pausing the full breakfast due to the pandemic, I asked about their pool, hot tub, workout room, and complimentary cookies. Once the local management confirmed all was available I booked the room. Seeing that I did call in advance, the staff could have warned me about the construction that made it near impossible to find the hotel, then get into the parking lot. All roads were torn up and we had to drive around businesses to find the hotel. A helpful tip would have been nice. Once I entered the lobby and saw the state of the hotel I honestly wanted to try to leave and get my money refunded, but the family had dinner and activity plans and wanted to spend the night. I asked about the cookies and they said they discontinued it. This means they were not truthful over the phone. There was also no hot tub and the workout room only had a treadmill and no ventilation. It was very hot. The pool was sludgy and green, it looked like a film of algae. The person at the desk blamed it on the other customers being in the pool and the chemicals not working. They also said they would check out the pool, clean it, and treat it, which they never did. The pool continued to be green and disgusting. I know others did swim in it, but it did not look healthy and I did not want me kids to get sick or stomach aches from an extremely dirty pool. The room was okay, but the beds were very lumpy and all of the sheets either stained or drown on with markers. The walls were very thin and we could hear the family next door all day and night and people wandering the halls and talking at 2:00 in the morning. They knew there were four of us, but did not give us enough towels. The woman at the front did not want to give me any more, but said she supposed she could give me two more, but not more than that. The toilets did not flush well and things got stuck at the top and it took three or four flushes to resolve any problems. The halls all smelled like stale smoke even though they claimed this was a smoke free hotel. In the morning the grab and go breakfast was behind the front desk. A woman with no shoes had to give you all of your food. She was suppose to put everything in a bag, but touched everything with her fingers and put it on the dirty counter including the coffee cup caps instead of on top of the cup or in the bag. It would have been better to put the food out in the breakfast area with tongs and letting the customers pick up the grab and go, and probably more sanitary. She had each person take their own knife out of a plastic cup which would have been the same amount of touching if it were in the breakfast nook area. No one was openly rude, just not honest about their offerings or cleaning the pool area. They also could not tell me how much I owed until after I paid which is strange. They did not give me any paper work when I checked in either. If I return to the area, I will look for other accommodations.

I was attacked by an employee. She was permitted to smoke marijuana at the side entrance. She was…read moredeeply disturbed. She tried to get in my truck with me , cursed me and she kicked my truck also. Very dangerous to have staff who goes after customers, I can't imagine that the manager told me that he was aware she smokes weed on the property. I'm not from Michigan, this must be acceptable there...I did call the police and have vehicle video of the incident. We left the building and will never stay there again for sure. I called choice hotels and the management never responded to the choice hotel corporate complaint. Creepy and dangerous place!

BEDBUGS! No need to say more!! We booked for a tournament and several rooms on our team's…read morereservation had bedbugs! The rooms were dirty and the lampshade in our room was gross and rigged up with paper medical tape.