I vaguely remember a time when my family could see me off at the gate, when the people at the counter smiled, when the airport was the beginning of an exciting experience. 9/11 changed most of that, but I'm grateful to recapture that feeling at this small airport.
Located in Franklin, the Regional Airport mostly serves for private plane owners, but United offers service from Cleveland to Franklin. It is a very tiny airport and I am completely in love with it.
This regional airport has all the small town charm that you will never find in an international airport. There is one terminal, one baggage claim, and no waiting. One of the airport employees waited with me until my ride arrived because he was concerned. When was the last time an airport employee showed any concern when a ride didn't arrive on time? Here, it is just how it's done!
On my return trip I checked in with a smiling United worker. Sure, there was a kiosk I could have used, but she helped me out. My family was able to sit with me for an hour before TSA did their screening. I had to walk through their only metal detector while talking with the nicest TSA agents ever. They even offered us passengers umbrellas to use as we walked to the plane in the pouring rain!
The service was great. The airport is quaint. They have some history of the region on the walls and a restaurant attached. It's not a state of the art facility, but it's not worn down either. In truth it is rather lovely! read more