They do well at solving problems, even under pressure. The techs have all been knowledgeable, and…read morecourteous. Our first experience with them was when they did an inexpensive repair (in line fuse) after another company tried to cheat us and say our A/C needed to be replaced. So I would say they run an honest business, as well

We have contacted Nelson Comfort to handle the needs of our Mitsubishi A/C on two occasions. They…read moredid not handle the installation (see my review for Valentino Contracting if you're curious as to why.) That said, on both occasions, Nelson have been professional and mostly prompt. The reason I am writing a 5-star review is due to the exemplary service we received last week. After a visit to diagnose a cooling issue, it was determined that our memory board would need replaced. We've replaced this previously and it took over 2 weeks for the part to come in and the installation to take place (see Valentino again.) When all this info headed my way, I'll fully admit that I panicked because my business can't operate with temperatures that would come along without a main A/C for 2 weeks+. I received a phone call from their dispatch that said the part might take, due to Mitsubishi, 120 days to arrive. Not only did their dispatch, Ann, reassure me that we would get this figured out, she also had our tech reach out to us to come up with a temporary solution. Our tech, Larry, was able to assist my wife over the phone to allow us to have air conditioning in a temporary solution, without full control of the unit (due to the memory board.) The part arrived in less than a week, the fix was made, and our cooling has been great. I specifically wrote this review to make special mention of Ann and Larry because I felt they went above and beyond. They were kind and helpful, and I hope they treat you the same way.

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Tony, Clayton, & Jagger arrived on time. They were professional, courteous, & happy to answer my…read morequestions. An unexpected issue popped up with the installation & Laymon made sure everything was right. Greg thoroughly answered questions about his recommendations for AC & furnace and was able to back his recommendations with calculations. Laymon and his team are honest and provide excellent customer service.

Better Choice - the name says it all! I have been using Better Choice for over 5 years and this is…read morethe second system they have installed for me (my home has 2 heat pumps). Initially, when I heard that Dan had sold his business (Better Choice) to a new owner (Laymon), I was concerned that I would not receive the same service level or value as I had become accustom. Much to my delight, Laymon has picked up where Dan left off and continues to deliver a quality product at a fair price with a service level that is unmatched in the industry. I have expertise in HVAC equipment with over 30 years in managing facilities and maintenance as well as negotiating the purchase of major equipment for a Fortune 20 company. When I bid work for my own home, I do so with years of experience, and high expectations from the bidders. Better Choice is far and away the most competent company that I have had the pleasure of dealing with for my HVAC needs. From the office admin (Michelle) to the technicians in the field (Steven, Andy, and even Laymon, to name a few) - Better Choice is staffed with professionals who make you feel as though you are their number one customer. I have never been disappointed in the service level or the response time. With regard to the quality of the work and attention to detail, I continue to be amazed at how beautiful my systems look. The eye for detail on installation is not natural in this line of work. The metal work for the ducting is art, the wiring and cabling looks as though it will be on display for all to see. Every little detail is complete. My systems are quiet and keep my home comfortable. I can recommend Better Choice without hesitation, or reservation. If you are looking for a low stress, competitively priced, professionally installed and serviced system, look no further than Laymon and his team at Better Choice - they are what their name says - the Better Choice

Great company. Had plenty of time slots open for me to schedule a time convenient to me. Came…read morewithin the time window and did a great job on a tune up. I used another company that literally was a friend of a friend and was over charged. Adams had a very reasonable service fee and I will definitely call them again.

Hi! I would like to let you know that my entire family uses Adams heating and cooling l, and we…read morecouldn't be happier! Rick is our usual tech and he is the nicest, most professional and knowledgeable tech. He even worked on a day he had dental surgery! So 2 days ago, the worst happene. I woke up to my thermostat reading 82 degree. I was certain it would be days with this heat wav. I called and was shocked to find out they would be here in a few hour. A young man named Chase showed up and despite having to work in the furnace room in the basement , about 6 by 8 feet, he never complained, and figured out immediately it was a blown motor. He explained everything to me and let me know he needed to run to the shop and grab a new one and would be back in about 20 minutes. It was 104 outside. I was freaking out bc I have health issues and one of my dogs has an airway problem and heart failur. He was back in on 26 minutes and we had cool air within 3 hours of it blowing! We are on a maintenance plan with them and have been since we moved back home here 10 years ago and have always been thrilled. And Chase by the way , was so respectful and hard working I had to force him to take a bottle of water and as he was leaving he said "oh you have an Amazon delivery!" i knew it was a box about 50 lbs and he grabbed it for me and carried it inside for me. I can't recommend the company enough! Thank you so much !!! 5 stars!

Dale B., our tech did a great job explaining things and getting the system working great…read more Highly recommend.

I rarely leave negative reviews and I hate doing it unless it's warranted but the lack of quality…read moreproduct and service with this company leaves me no choice but to share with others what they're potentially in for if they make the same mistake. We bought an $18,000 A/C unit from them 3 years ago and in the past 5 months, the boards have blown twice. The first time this happened, a tech came out, diagnosed the issue and had it fixed in 48 hours. Last week it blew again allegedly for a different reason and the "parts were ordered". So my elderly parents did Labor Day weekend in 90 degree temperatures inside. Having to sleep in 90 degree air after an $18,000 purchase is ridiculous. No one should be treated this way. It's been a week and all we hear when calling is "the parts have been ordered". Last time it took 48 hours to fix it, now it's been a week and do you know what ETA they gave us on parts being in? It'll be 3 more weeks before parts are likely to be in. Additionally, when the manager we spoke to learned about the situation, his first reply was that he didn't have A/C as a kid... not sure how that's relevant but I can take a guess as to what the intention was behind the remark and that's extremely unprofessional. Guests are coming to stay for several days and they'll have nothing to offer those guests but a stuffy room. This really is the bottom of the barrel service. To our knowledge, the techs that have come out are good at what they do, professional etc, but there's always an upsell and the product quality and management is an embarrassment. I will be recommending Arlinghaus heating and cooling from now on and the next unit will be from them.

A/C, Furnace, and Tankless Water Heater Installation Very…read moreknowledgeable HVAC expert turned sales rep. The installation team did a great job and left me with a very clean install on both the HVAC system and the tankless hot water heater. The install team made great suggestions so I now have better access to the furnace. Also, the tankless system was moved down the wall to make room for my freestanding shelving. I'm going to have to move the thermostat because I wasn't paying attention when it was moved to the other side of the wall where we had a wall decoration that I had moved out of the way.

I had a very disappointing experience with Jansen Heating & Cooling. They came to my downtown…read moreCincinnati building, inspected the property, took photos, and provided a quote that I accepted. I even expanded the project to include replacing a second HVAC system and increased my financing based on their recommendation. Then, just two days before the scheduled installation, they canceled the job, saying the roof was unsafe. I completely respect putting employee safety first, but that should have been identified during the initial site visit before they quoted the work and had me invest significant time arranging financing and planning around the installation. This experience made me feel like they don't have the right people evaluating projects upfront, and the lack of communication and last-minute cancellation showed a disappointing lack of customer focus. Based on my experience, I would not recommend them.

Our furnace went out and I called these guys and Zack was here on time (actually early). Our…read morefurnace is 30 years old and he said that it needed a new ignitor switch that had to be ordered and it would be a couple of days. after calling the company they said they could get it here next day! Zack explained that this might work or it might not and I explained that we will be selling this house in the spring so I really didn't want to invest in a new furnace unless I had to. Next day Jordan arrived with the part and he installed it and with my fingers crossed we turned it on and it worked!!! YEA!! Both of these guys were great to work with and I highly recommend Corcoran & Harnist! They were very professional and knew what they were doing!

They have been taking care of my mother in laws condo for years. She was happy with them. They…read morereally like Liz and feels she is honest, reliable and very knowledgeable at her job. Today was the 2nd time at my home. They do a great job. I completely agree with the way Liz works. I would highly recommend if your looking for heating or air needs. Thanks Liz.

Great service. It started with the initial call where Camden was friendly and helpful. Andy was my…read moreplumber. I had two toilets mounted and water shut off valves replaced. Andy Schutt was my plumber. He was professional and I appreciated him helping me explore options to solve plumbing problems and save some money

Pay Full Price, Get a Partial Fix -- Repeat as Needed…read more This company managed to turn a straightforward plumbing leak into an expensive lesson in what happens when accountability is optional. We initially called them for a leak and were charged $769.39 just to assess the issue, followed by $7,098 for new pipes. Shortly after this "repair," the leak returned. When we called them back, they charged another $899, only to then tell us the problem was allegedly where our pipes connect to the county's system--work they are not licensed to perform. The county came out three separate times and confirmed the issue was not on their end. We then hired a second contractor, who immediately identified the real problem: the original job was simply not completed. He also stated--without hesitation--that he would be shocked if this company refunded even a dollar. When we asked why they would bid on a job they were not licensed to fully complete, their answer was astonishingly casual: they "didn't think it would be an issue." According to them, they fulfilled the contract because they "fixed the leak they could see." That explanation alone should alarm any potential customer. I later spoke with a supervisor who repeatedly deflected responsibility by asking, "How were we supposed to anticipate what we couldn't see?" That is not a defense--it is an admission. As a consumer, I do not hire a professional to fix only the visible portion of a problem. I hire them to fix the problem. No solutions were offered. No accountability was taken. Only excuses and a clear attempt to redefine failure as acceptable performance. Be warned: this company appears to complete just enough of a job to justify billing, then treats the remaining work as a series of costly "separate issues." You will be left paying thousands while being told no one is at fault. This was an expensive lesson learned the hard way. Save yourself the frustration, the time, and the money. Find literally anyone else.