Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

They gave me a call and let me know not only that they do not supply the service I was requesting…read morebut they referred me to another company. Thank you for the excellent Customer Service, which is difficult to find these days. James

Chris and his team were fantastic to work with. We originally got our estimate and walk through…read morewith Chris on our attic issues in the fall, took some time to sort out how we wanted to go about the needed repairs, and finally scheduled with his team in February. The communication throughout was great, and they took their time explaining the process and the why behind all the steps they would take. Harrison and the team took fantastic care of our home during the repair and install day. Covering the floor with paper, cleaning up (including mopping) their way out, and thorough documentation of their work. Highly recommend Dr. Energy Savers for any insulation project

Ilya answered my Yelp search before I even asked for help. I emailed a brief explanation of what I…read morethought the problem was, and he responded immediately. They were able to service our dishwasher on the day and time we requested for the estimated price! We couldn't be happier!

These guys are the real deal. Luke at Fuse provided a fast response to my Yelp posting, analysis of…read moremy problem and instructions how to proceed obtaining my Warranty-covered replacement part. Meanwhile the technician arrived the next morning (Sergei) who figured out how to fix the problem with my LG refrigerator. When he left we were on the way to being "up and running" thanks to his ingenuity and persistence. I cannot say enough good about my experience with Fuse, and I highly recommend them. And their price was very reasonable.

Do a really good job, we have had minor work done and major work with relocating a furnace and…read morehaving additional duct work added. They are reliable and economical.

I have been using this company owned by Mike Luken , since before the blizzard . Mike is amazing …read more He's a brilliant , sweet , caring honest man . He listens to me when I tell him something is going on with our furnace and what I have noticed . He's been cleaning up a mess that the company I used for years created and charged me an arm and a leg for - including an intermittent gas leak coming from inside the furance because the parts were not tightened enough . I had the 1st. company come out and the guy said there was no gas leak ( but he didn't even use a gas sniffer to check it ) . But then he wants to add more duct to my duct work . At that point I was done with that company . I contacted Mike the day of the blizzard because the temperature totally dropped in our house . I thought he'd come out the next day . Turns out he came that day during the blizzard . Turns out the other company guy disconnected the 2nd, stage boost to the heat . Mike figured it out right away - fixed it and we had heat again . HE is the BEST .

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

Great response time for call back and availability .............thank you tooooo many words to…read morereview

About over a year since we bought a new HVAC system and air humidifier installed by them. Ac system…read moreworked very well during the Spring and summer. Very professional staff who did the installation. I realized I have not posted a review about them so I think it is a good time to do so. It is now Winter when we are now having extreme coldest weather, The home air humidifier we bought from them keeps our skin from getting very dry, I could tell the difference because previous years we did have a different hvac system. The heat system keeps the house warm and is able to handle the intense weather. Great customer service and owner Rich C. is very professional and he can take care of you. thank you. -Gian M

I can't say enough about this company. It's very nice to know that you're not being taken advantage…read moreof. This company is always fair when it comes to pricing and goes above and beyond.

West Chester Heating& Air Conditioning did a great job. They also had the best price. I had done…read morebusiness with a company who I won't name that my loyalty didn't mean anything to them. Thanks Jeff keep up the good work.

Call Jeff or Jordan . I had them come out to look over my HVAC system before the summer heat…read morestarts. Prices are very reasonable. I didn't need any major work , just check the system out, Add a little coolant and clean the compressor.

Can not get a hold of, does not respond to calls, discredits homeowner when he gets called out on…read morehis lies, makes homeowners go weeks and weeks and weeks without heat or air. Do not use.

Absolutely the worst customer service . Had a furnace installed a year and a half ago . 6 months…read moreago it went out I had no heat for 6 weeks in the minus 3 temperatures . Now it's out again . And now my AC won't work . And I haven't had air since before July 4th . Guy will not call you back , will not have any interest in fixing or repairing anything under warranty . I would not recommend . At this point I feel I deserve a refund .