Oh dear...where to begin. I was referred to Aisle Style to install glue lashes for my wedding pictures. The owner, Amber, was quick to respond to my text.
I told her I wanted big lashes since I wasn't wearing makeup. She said the "glam" lashes would last 3-5 days as we were working with uncooperative weather for our pictures.
Our appt was for 9. I received a message from her employee, Denise, at 8:59am. She was running late because she didn't want to get her stuff wet. What? No makeup case? Just a preview....nope.
Next message at 9:16. She was at the wrong hotel despite having the hotel name AND address in my message. Ok, mistakes happen. I gave her the address....again.
9:24.
She reaches in a mini-backpack and pulls out the lashes. Thinking she was a professional, I didn't ask what she used. I thought that $40 fake lashes would be faux mink or better. Nope
She put them on without cleaning my lashes, and I remember she didn't seem to have put many on. She asked to blend the lashes with a little mascara.
Looked in the mirror and thought, not glam but I'm picky. She said to sit 20 minutes to let the glue dry. Imagine my surprise when within five minutes I noticed my first fallen lash. I remember picking it up and thinking SO much mascara on it! No wonder I didn't realize they sucked. I messaged Denise to tell her one fell off. No answer. So I texted Amber. TWO MORE FELL OFF! I wasn't touching them, I was letting them dry. I sent her a picture of the terrible lashes. . I told her I was confused why they were not the "glam lashes". She actually said they looked beautiful! They did not.
She said she would send her back and I received a text from Denise. She said it was the humidity (remember....we did this INSIDE our very air conditioned room) but that I should let her know in an hour if they stayed. Ummmm hello...I'm already missing 3 out of 10 lashes.
TWENTY minutes later, after having to talk to Amber, Denise texts to say she is coming back and will double layer this time.
She came back, blaming it on my lashes. They had spaces of no lashes..wrong. They fell because of the humidity. She's always used this glue. It must be my eyes. Wrong. I have had friends apply my false lashes MANY times and they stayed. I even tried to suggest that maybe her glue went bad. She insisted it was good. She piled on the lashes and booked it out of there as fast as she could.
The lashes looked much better. I even messaged Amber to say so and send a pic. Her response was that because my photo shoot got postponed to the next day that I shouldn't WASH MY FACE or SLEEP on them. How are 3-5 day lashes that fragile? She advised me to only use a wipe around them. Ok. I always have my makeup remover pads. "I thought these were 3-5 days." "They are. Just a little bit of pro tips for extra carefulness." WHY am I having to be this cautious with lashes expected to last that long?
Fast forward a few hours later, I'm standing at the mirror, easily pulling off the lashes after they poked in the corner of my eye. I send Amber another message. Denise may need retraining or fresh glue and that I took the lashes off after they poked. I mentioned all the missing spots and falling lashes AGAIN. I included a picture of my clean lashes with ONE light coat of mascara. Sure enough...I'm NOW missing eyelashes.
She accused me of being allergic and that was why my eyes were red. Nope. I've had allergy tests. I'm not allergic to ANYTHING. And I've been tinting my lashes myself for a long time. My eyes and skin are not sensitive.
She asked I not mention any of this to Denise as the criticism would be overwhelming for her. I told Amber this was why I contacted her directly. She did offer to refund the deposit and the $20 tip I had given Denise. Trying to be nice, I said no, but that Denise needed a refresher course.
Then I pulled the lash boxes she had thrown away from my trash.
ARDELL LASHES PEOPLE! My $40 + tip lashes were $6 lashes from Walmart. No wonder they were poking in my eye. Not to mention there were THREE individuals on top of each other in the corner.
I messaged back and told her the shock at finding cheap lashes containers and that yes, I would like the deposit refunded. I didn't ask for the tip, although now I wish I had since the lashes actually scratched my eyeball and I ended up with a doctor bill and am on eye drops.
The positive thing I can say is that although it was frustrating to have all the issues blamed on everything but their work, Amber seemed to want to fix it if she could. Unfortunately, I think she is too concerned with her workers feelings to actually correct the problem.
Until Aisle changes their training and starts using QUALITY products, I advise to save yourself the headache and the eye pain from cheap products. I was a lucky one in my wedding was already up in air because of weather. The next bride might not be so lucky in being ready on time and not having bloodshot, non-lashes eyes in her pictures. read more