Lori helped us change car insurance from a company I had been with since I was 17. I've never had…read moreany other insurance carrier, but they couldn't explain why my rates had gotten so high. With our recent move from Georgia making it more difficult to track down our driving records, Lori figured it out. All I want in an insurance agent is to be able to trust that they can step in.

This location has the worst customer service I've ever experienced with Geico. Amy refused to…read moretransfer me to a manager after I made numerous requests. She is extremely unprofessional. Her behavior of threatening to force me to hold and actually doing it, declining my requests to be transferred to a manager and hanging up the phone is unacceptable. When I finally spoke with the office manager, I requested the next level of management to ensure this complaint is in writing to a higher level. I again was not given that information. So I had to use google to find Mr. White's email address to submit a written complaint.

Thank you so much y'all. I ended up adding a new vehicle and my 2 other vehicles and a house. My…read morehusband added his new vehicle and the other house. Your price for hubby car insurance was the best. Ruth Mc Clellan was very helpful and knowledgeable. AJ and Ms. Ruth had great communication and quick replies. I definitely recommend working with them.

If you are in the Baltimore area looking for insurance I highly recommend calling or stopping by…read morethis office. I have been working with this office for awhile now and everyone is always so kind and helpful. When I call the office someone always answers which is great! Aja always makes me feel heard and I appreciate that from an agent.

Not sure what is going on at Erie Ins. We had insurance…read morewith them for over 20yrs. We got a letter in the mail saying they will not be renewing my insurance policy . I call and their explanation was someone came out and attempted to inspect the property and I would not allow them on the property. This is all a fabrication /LIE . I have never spoke to ANYONE about an inspection. They have a picture of my dog barking and said I would not remove the dog. This BULLS*#$T. I explained this to them and they said "sorry your non compliant". If they don't want to insure you , they will find a way to drop you,

Worst Car insurance. No help for first accident drivers. Bold-faced lied to me on the phone and…read morewhen the issue was confronted the manager did not reprimand the representative that had lied on the phone. I have been in an on-going case for more than a year and a half and it has not been resolved simply due to the inability to get on the phone with anyone from the insurance company and when I do each person tells me something different. It has been extremely tiring working with this insurance company and I would spare you or family members the stress of putting any trust in this company. Not to mention the extremely high pricing for insurance.

Contacted me two weeks before my homeowners insurance policy would be canceled for the first time…read more They had been billing my mortgage company and did not receive a check for them for 4 months and then finally decided to let me know 2 weeks before cancelation and said that they would not extend my cancelation date even though I was just made aware that the mortgage company had not been paying the insurance bill.

From the owner: Our mission is to work with State Farm customers so that they are able to manage the risks of…read moreeveryday life and realize their dreams. License #: MD-100473, DE-1368093, PA-723218

I was insured through Judy McCafferty/Erie at Ritchey Insurance for over 20 years. My Daughter had…read morea few accidents and I was told we had to drop her off the policy. We were fine with that, my wife was told we would receive a letter to confirm my daughter's removal from the policy. We waited for the letter that was sent certified. We had not received anything. I took my Daughters car off the road and turned in the tags to the MVA. I sent an email to Judy at Ritchey insurance stating to cancel the policy on this specific vehicle. She called me back and said our entire policy was canceled due to the unsigned document that never made it to my house. Why would I purposefully not want to sign this document it was in my best interest to keep my policy. I was driving two vehicles un-insured for almost two weeks. Obviously, there had been a mistake in communication. An email or additional calls would have been great. After all, I was a customer for over 20 years. I thought for sure we could get this fixed and keep my policy. Boy, was I wrong! I asked my agent Judy how we could make this work. She said her hands were tied I would have to call corporate. I called corporate and spoke to an underwriter. His answer to me was he could do nothing until the following day. What good does that do me knowing I had to drive to work the next day?? In a nutshell, I was thrown to the wolves from an insurance company I thought really cared and valued me as a customer. I was fined a total of $300/$150 per car for the lapse in insurance. After this experience, I would hesitate from using Erie as an insurance carrier. In this case, I don't feel as if the Agent Judy McCafferty went far enough to retain me as a customer. Thank God I had a buddy who owns Brooks and Associates an insurance firm. He had me back up and insured within two hours.

Mindy Andreychek Agent (License #: MD-33727) along with her staff Bonnie Stevens are very…read moreignorant, rude and racist. I've contacted her about my homeowners policy months ago and finally she answered the phone 2+ months later. She couldn't even just say something like my apologies for my staff and I not getting back to you in a timely manner..... Instead, she had no empathy towards the situation as it pertains to the water damage to home that resulted in a flood in the basement. Her response to me was "well you have me on the phone now..... If I don't like the way I'm rude and racist to you then call State Farm and find another agent" and then she abruptly hung up the phone. My questions are not resolved and I also have 4 other policies with her.... If you want a great professional insurance agent with a great staff, Mindy Andreychek and staff are not the professional way to go. Karma always have a way to humble ignorant, rude and racist individuals like Mindy Andreychek and Bonnie Stevens from State Farm

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: MD-33727