I had an appointment to have them re-check a wheel alignment that they did two weeks ago. One of…read morethe wheels was still out of alignment. Then they were supposed to re-balance all four wheels. They did a very good job in re-balancing the wheels but they obviously have no clue as to the value of a customer's time. I was at the dealership for 3-1/2 hours for this relatively simple procedure. It was obvious to me that they were giving walk-ins a higher priority than appointments. This is completely unacceptable. Everytime I go to this establishment, the wait time is longer than expected. Scheduling must not be a priority for this business.

Convenient location with high-quality, efficient, reliable, and reasonable service. The waiting…read morearea is clean and WiFi usually works well so can get work done. I get my car serviced here often (oil changes and tire rotations) and especially appreciate the Saturday hours.

The oil change was fine. But I was advised that there was a leak in the transmission coolant line…read moreand that they had a friend in a repair shop down the street who could fix it. I instead took it to a auto shop I've trusted in past and they could find nothing wrong, saving me around $2000. Smells like a fishy referral to me.

All I wanted a simple oil change. After I got back home, the oil started leaking onto my driveway…read moreimmediately. I took it back for them to fix whatever they messed up and they explained that the drain plug had been leaking and they replaced it. Thought that would be the end of that. Later, I went to have my dealership change my oil, they saw that the drain plug was cross threaded (VERY BAD). The original oil change I wanted had turned into an EXPENSIVE NIGHTMARE. I do not recommend this Grease Monkey in the absolute slightest. Please go ANYWHERE ELSE.

I finally took my car to an actual mechanic to have the oil pan repaired. This cost me $600 to…read morefix. Thanks, havoline. Instead of just being honest and claiming your mistake on the insurance you carry for these occasions, I am out a huge chunk of hard earned money for using your business. On another note, I do recommend Ingleside Automotive as they have always been great to work with. I have learned my lesson trying to save a few minutes and a couple bucks going to a quick lube crapshoot. I'd rather stick with ingleside. You get what you pay for.

I call first for an estimate & the estimate was accurate which excludes the taxes. Took my 1998…read moreHonda for a tune up it took an hour on a busy Saturday. The staff is always welcoming will be coming back because this will be my go to mechanic. During the tune up they noticed my headlights had a problem they fixed that as well. I really appreciate that. The manager here knows his stuff, really cool guy!

I highly recommend this location. Very honest and trustworthy staff. I've come here several times…read moreand have always had great service but recently came in because I thought I over-filled my oil after a top off. I came in expecting to need another oil change. I was told that the oil level was fine and that I was good to go. Everything took less than 10 minutes. I appreciate their honesty and not charging me to check out this issue. Great people here. Thanks!

I'm happy Alphonso has some time off but I miss him…read more When he's not here I get told one thing and it's never consistent. I hope they can get on the same page eventually. He's literally the balance to this place. 2 hours later after my oil change, my car shuts down because all oil is leaking from my car and my battery is dead. Whatever they did at center #166 here is completely wrong. I've been a customer for over 5 years this is the worst experience by far. ---- The response from the general manager was quick and put me to ease! Phill is the best stepped in according since the manager on duty wasn't the best. I appreciate his customer service aspect. I will give this place another chance.

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Service is okay. We brought about car for brake pads and it…read morewas included with our warranty. Unfortunately 3rd party is involved whatever it is they couldn't be able to do their part, but they found a nail on one of the tire and charged us $60 + and that I now fixing it after few months. Hoping that I don't have to pay more than what my fiancé paid them. So there for quality is poor & value. Very disappointing.

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

Great mechanics, friendly and honest. The team at Glenn & Sons never does any unnecessary work. We…read morehave been going to them for over 20 years and they are fabulous!

* * * * * Absolutely Amazing I drove into Mavis tire…read moreyesterday a Sunday with a screw in my front passenger tire of my RV. I talked to the manager who got his guys on it right away. Within 15 minutes I was fixed and on my way. These guys are Amazing Very nice, knowledgeable and helpful. Fast friendly service. Even on a Sunday Signed a Happy camper.

My daughter bought her tires here and she just got a flat. Jay was so nice and accommodating and…read moreoffered to fix her tire for free! We have been here several times for tires and have always had a great experience! I would highly recommend Mavis Tires in Round Lake Beach!!

I mean, great employees but don't come here on your lunch hour thinking you'll get out of here in…read more30 min tops. Don't get me wrong they know what they're doing and do it well. Just not in a timely manner due to understaffing

Beware! Go somewhere else…read more Broke my bolts and didn't have tools to remove or replace them. Cost me $$$$ and Valvolene would not pay