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    Firestone Complete Auto Care

    3.3 (56 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Firestone Complete Auto Care

    Auto battery and fluid recycling

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    1 month ago

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    23 days ago

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    2 months ago

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    10 months ago

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    1 year ago

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    2 years ago

    Good customer service. But even with an Appointment an Oil Change always takes about an hour. With no Appointment is even longer.

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    3 years ago

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    2 years ago

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    15 years ago

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    15 years ago

    Been going here for about a year and the front service managers have been nothing but polite EVERY time!

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    16 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    16 years ago

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    10 years ago

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    8 years ago

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    15 years ago

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Mike found me a good choice of tire in stock at the store and made an appointment for later that morning.

    Mentioned in 3 reviews

    Read more highlights

    Lake Villa Tire & Service

    Lake Villa Tire & Service

    (12 reviews)

    Excellent service. Fair prices and easy to get in and out. I have never had an easier time getting…read moretires.

    Recently had my car towed to this shop after a previous positive experience. I had my car towed…read morethis weekend due to leaking fuel and it was discovered that my fuel tank had a puncture and required a replacement. Given that I had hit something the day prior, I wanted to work with my insurance due to the cost. My insurance estimator had an estimate $400 less than what the shop's estimate was. My options were to leave it with Lake Villa Tire & Service and pay the difference or have it towed elsewhere. I contacted the shop and spoke with Mike in the hope to ask some questions so I can make an informed decision to leave it there or have it towed elsewhere. Before letting me speak to ask my questions or inform him of the intent of my call, Mike went through the estimate (which I had a copy of already). He then ended the conversation with "put it this way, it ain't my car so I'm not paying for it" referencing to not eating the cost difference. I voiced my discontent with the conversation and tone in which he said "I'm not trying to beat you up over this." Not once did I ask him or the shop to eat the difference. I was hoping to ask questions on where the discrepancy was mainly so that I can decide if I would be willing to pay the difference myself to give business to a local shop. Rather than listening or allowing me to ask questions he wrongly assumed my intent was to get him to eat the $400 difference. Needless to say, I am having my car towed elsewhere & will never return here. Due to my experience, I cannot recommend this shop to anyone. I can totally understand that he has dealt with insurance companies often enough to be in positions like this before, where certain customers may expect the shop to eat the difference. My dissatisfaction is not based on the price difference between the shop and the insurance estimate, it is tone, the words he chose to use, and the wrongful assumption of the reason for my call. Honestly, for $400 I likely would have left it there vs. having it towed elsewhere and starting over. I need my car back.

    Firestone Complete Auto Care - autorepair - Updated May 2026

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