We used Travel Wizards for our trip to Easter Island/Rapa Nui off the coast of Chile. It was an…read moreamazing trip and the moai are amazing. Travel Wizards found us an amazing tour guide.

What an incredible trip! Two weeks exploring New Zealand with tours, professional guides, first…read moreclass hotels & car service. It was our "bucket list" tour & did not disappoint in any way! Our agent was knowledgeable & had many terrific suggestions. She accommodated our personal requests & made sure arrangements were confirmed. We're ready to book with Travel Wizards again right now

My father was sick and I engaged them for emergency visa in January for me and kids. I specified in…read moreapplication and to the travel agent I can only bring kids in July. She made an executive decision for my kids to get a visa issued expiring in May. $800 for both kids. Completely wasted. They have stopped responding to my chat massages. Never responded to any compensation. The wave of rushing back to China will eventually pass. My need of having help with visa will continue to stay. I will take my business elsewhere. This is not a place worthy of trust.

They helped me get my china visa in time for my flight despite delayed processing at the embassy…read more They were always on top of things. I highly recommend them!

I used Palace Travel in Burlingame to get a 10-year, multiple entry tourist visa for China. I…read morecouldn't be happier with the price (cheaper than all the other options I looked at) and the service. Oliver was very helpful; he was quick to reply by email and by phone to all the questions I had about the application and the process, and was very accommodating of my schedule when I wanted to arrange to personally deliver my application and then, when my visa was ready, to pick up my passport. The processing time was quick despite the fact that I did not choose rush service. I highly recommend Palace Travel for its Chinese visa service, and if I ever have any other travel needs that require the services of a travel agency, I will return to Palace Travel.

From the owner: 10 years Chinese visa for only $50 service fee;…read more Deluxe China tours at low prices.

I apologize that my review is a little late. I contacted…read morethis agency at the end of December 2025 after a very bad experience with another agency. I had paid that other agency for a notarized Russian translation of an important document, but they never completed the service and never refunded my money. I had an appointment at the Russian Embassy at the end of January and needed this document for it. When I realized the other agency was once again misleading me and that I would not receive my document in time, I turned to this agency as my last hope. Even though it was already the end of December and the holiday season in Russia, they told me they would do their best, although they could not promise anything. And thankfully, they really did. My document arrived very quickly, just two days before my flight to Washington. Because of them, I did not have to cancel my appointment, and everything worked out. Thank you so much. I am very grateful and will gladly recommend your agency to everyone.

I was told that an appointment was made for renewal of my passport In New York. I paid 500$ for it…read more Found out 3 days before departure for that appointment that i cant go. Contacted consulate , they said there is no appointment at all under my name with them. Very deceitful in my opinion . Lost money for bus fair ( 100$) and took a day off for nothing . Was able to cancel the hotel, at least. Agency did rebooked me in Washington DC consulate afterwards. And refunded 150$. So don't agree to NY , unless you know that consulate site shows availability. This agency has no ability to get you in. But they do Great work filling out the documentation . I just wish they were honest about their inability to get one in for appointment at any consulate , if consulates are booked up already.

Absolutely love this place! The owners are two girls, who seem to have it all covered all the time…read more Tickets, visa, passports and all of it with a smile a great recommendations. The prices are great too! I was amazed when they kept offering me prices on international tickets and cruises that were cheaper than I could find on the net...

Diana is the best. Nobody beats their prices. They have been in business for so many years (15 or…read moreso) and I wonder why there are no reviews?

Excellent service and advice for travel passport service is excellent Sf well kitty is very good at…read morewhat she does

I have worked with Jason 8 times over the last 15 years and have never had any issues, any changes…read morethat occurred he was always available.

Don't waste your time. I contacted them to find flights…read more Provided all requested information. Was contacted once by Emma. Then I never heard back. Never got one quote. Sent several emails and was ghosted. No reply at all. Terrible customer service. Contact other compan

He is the most upstanding person I have ever met--highly recommended. He meets all expectations and…read moredoes excellent work; this is a company you can trust. I give the service a 10 out of 10 for immigration or court translation. Thank you, Spencer, for your professionalism.

I had a very pleasant experience with their service. They were all quick and responsive throughtout…read morethe entire process.

I had a great time, never felt pressured at stop were they sold merchandise. Everything was taken…read morecare of for you.

*** BEWARE *** My…read moreelderly parents took a leap of faith and purchased a tour with this travel agency. Unfortunately, their luggage was lost in transit during their outbound flight. As you can imagine, it is a difficult and stressful situation for seniors at the age of 77 that cannot speak English. To make things worse, all the checked luggage were tagged with wrong names, making it impossible to track. The Nexus Holidays tour guide, Anny, explicitly lied to my parents that they have filed a claim with American Airlines (AA) on the day of arrival. I personally called 10 days later to find out that no claim was filed for that flight, or under my parents name. After 4 hours of investigation, AA was able to track down the luggage and ship it back to us. My parents should've requested for a claim number from Nexus Holidays, but they didn't know the process. Secondly, they promised to file a claim for the expense incurred from the delayed luggage via travel insurance and AA. When we reached out to follow up, no one was eager to help. There's absolutely no accountability for their actions. Book at your own risk as you will not receive any support or customer service from this travel agency - you are on your own, as indicated by other yelp members.

Mr. Ballout and his team were incredible throughout one of the most stressful times of my life…read more After receiving a USCIS NOID, he took the time to carefully review my case, build a strong response, and fight for me when others had lost hope. Thanks to his hard work and dedication, my work permit was approved after months of waiting. His office was always professional, responsive, and genuinely cared about my case. I highly recommend Mr. Ballout to anyone looking for an immigration attorney who is knowledgeable, compassionate, and willing to go the extra mile for his clients.

Attorney Ballout and his staff were amazing people to have on our side. My parents had the pleasure…read moreof having their case handled by Attorney Ballout and his staff for almost 23 years (which is my whole life), and they were pivotal in making sure my parents had fair representation and a successful trial. They treated all of us like family and continuously made an effort to keep us informed, supported, and reassured throughout the entire process. Attorney Ballout went above and beyond what we could have ever expected from an attorney. He was extremely knowledgeable, professional, compassionate, and genuinely invested in my parents and our family. Immigration cases can be incredibly stressful and overwhelming, especially when they affect an entire family, but having someone like Attorney Ballout in our corner made such a difference. We always felt that our case was in capable hands and that he truly cared about the outcome. I also want to give a special thank you to his entire staff, who were consistently kind, patient, responsive, and helpful. They made an otherwise complicated and intimidating process feel much more manageable. Every question and concern was treated with importance, and we never felt like we were just another case number. A very special thank you to Jocelyn as well, who was an incredible translator throughout this process. She was patient, understanding, and made sure my parents fully understood what was happening every step of the way. Her ability to communicate everything clearly and make my parents feel comfortable and heard meant so much to our family. She was an invaluable part of our experience. After nearly 23 years, we are incredibly grateful to Attorney Ballout and his entire team for standing by my parents and our family. Their dedication, compassion, and hard work will never be forgotten. We truly could not have asked for a better attorney or a better team to have by our side. I would wholeheartedly recommend Attorney Ballout to anyone looking for an attorney who genuinely cares about his clients and their families.