Dear Dr. Chopra and Team, Thank you for your understanding…read moreof my medical needs and for resolving the issue with my medical supplies so quickly. Your prompt attention made a real difference. I especially want to thank Adriana Gillespie for personally contacting the supplier and providing the clinical information needed to complete my order. I truly appreciate her dedication, professionalism, and willingness to go the extra mile. Thank you all for your outstanding care and support. Sincerely, RW

We came in on a Friday late afternoon for my husband who was experiencing severe lower back pain…read more We did not have an appointment. Staff were nice and helpful when we checked in. The forms were completed on your phone via text link the staff send you. Easy to complete. My husband received great care and treatment from Gregory PA and Dr. Chopra. Gregory was super supportive with completing his verbal and physical exams. He took the time to obtain the medical history and understanding what events led up to the back pain. He helped him get up from the exam table and it felt very caring especially. Dr. Chopra also provided an exam and reviewed his treatment plan with us. He recommended a follow up appointment. We were not rushed at all and currently on the road the recovery. We are very grateful for everyone who helped us.

1/8/24 at 2:40pm I walk in with my daughter…read more There is one person sitting in a large waiting room. I see a desperate mother at the front desk... "staff: it'll be another 90 minutes to 2 hours, ma'am. Mother: wait... you said 2 hours ago it would be 45 minutes. Why is it still another 2 hours? Staff: ma'am, I just gave you an update. Mother:Yes but I've been waiting...(gets cut off) staff: ma'am! I JUST gave you an UPDATE. Mother: Yes but I don't understand... (cut off again) Staff: MA'AM! I JUST GAVE YOU AN UPDATE!" I turned and looked back at the empty waiting room, grabbed my daughter's hand, and left as quickly as I could.

I solely used there services for a drug screening for employment. The staff is efficient in…read moregetting you in and out. The lobby is clean and socially distanced with every other chair marked off, they provide you with a tablet for the check you process. They provided me a medical mask and asked me to use that instead of my material mask i was wearing. I was totally fine with that since they one they gave me was comfortable and brand new. Btw I made an appointment prior to coming which allowed for minimum wait time.

Quick and easy service. Less than 15 minutes .... After I…read morefound it!! $99 for new Fingerprint card It's on the north and west side of the building. Offices 101&102 are on the parking lot side. Pull in the complex, turn right (west). Between offices 101 & 107 is a walkway and the center is at the end on the right.

Got a TB test & results reading here for a volunteer work position. Friendly service all around…read more Kind of confusing finding the office, but on the second visit it's super simple. I believe it was $50 for the TB test, which seems expensive to me but I don't have much to compare it to.

I recommend this urgent care. Online scheduling was easy prompt and when you got there, there…read morewasn't 10 people waiting in line. I was in to see the Doc in 10 minutes. We talked about the situation for good five minutes. He gave me his opinion, but couldn't be sure unless I had a sonogram. He said it was pretty important to get it done quickly so he recommended me going to the emergency room. His name is Dylan. He is professional, friendly, informed , I have a new Emergi Care.

We LOVE this place. Of course, everyone hates going to the urgent care but every experience we…read morehave had here has been amazing. Usually less than 15 minute wait, then typically only a 10 minute wait when we get to the back to see the doctor as well. They do xrays and some testing in office; some of the testing we've had done they do have to send out. Doctors and staff have always been super friendly and helpful as well.

My experience with Optima Care in Casa Grande has not been very good. Although staff is very nice…read morewhen you walk in, doctors do not provide what is called "bedside manners"; do not pay much attention to the problem, order inside tests that seem unnecessary, and one has to call for results. on my surgery, did not send pre-op information as requested. Manager do not follow thru on complaints and difficult to reach. I am planning to search for another clinic, where hopefully I can find better attention. Pls do what I am recently doing: Contacting Medicare, and also double checking billings to them. We have to exert our own judgement.

My experience was not a positive one, yours may differ. This would have been my second visit to see…read moreLionel Vasquez. I left my home for my appointment with plenty of time to spare. I had trouble finding the location. I was close but still couldn't find it, I had 5 minutes until my appointment time when I called the office for directions. I was on hold for 8 minutes while waiting for help. The person answered and I informed them of my situation and they gave me the address. I arrived 14 minutes late for my appointment and was told they have a 10-minute grace period for tardiness; they would need to ask Lionel Vasquez if he would see me. Lionel Vasquez declined to see me, and I was told to reschedule. I missed their tardiness window by 4 minutes which could have been avoided if they had answered their phones in a timely manner. Yes, I was at fault but for 4 minutes and they didn't care about the long hold time, really? If you're looking for compassionate care, you won't find it here.

Would rate it zero stars if i could. $300 for a 5 minute visit. No meds were prescribed, no…read moretreatments were advised. When i called to ask for an itemized receipt, it said "payment reason: other". Still don't know what i paid for.

Maybe advertise you don't take certain insurance plans, before you let the patient check in, get…read moreroomed, and history given. I will say the providers have a certain finesse of making you feel like dog crap for having medicaid, while holding a tone that screams condescension. Apparently they put there shoes on two at time and are better than everyone, and must not be bothered with the sick peasants.

Optum Primary Care of Gilbert is as good as any medical facility around. I typically see Patrick…read moreLopez who is a knowledgeable and professional physician with a wonderful bedside manner. I've seen Patrick for over 4 years and have always been extremely satisfied with his care, recommendations, and medical evaluations. I would highly recommend Optum Promary Care of Gilbert and Patrick Lopez.

There is this huge complicated story that goes along with how I wound up at the former Gilbert…read morePrimary Care, now Optum. Let's just say that my wife was in Phoenix before me and picked some things like doctors without a lot of research. I moved here as a permanent resident in 2022, but she was visiting our "vacation home" in 2020 when covid hit, and was basically stuck here. I can honestly say that I love the practitioner she picked, but the practice as a whole, while filled with nice people, is mediocre at best. One great example is when my wife was trying to make an appointment, and called and reached a hold for someone to make the appointment for her. I think she pressed 4, which later we figured out meant 4-ever. After 15 minutes on hold I told her we would be better off driving there and being sure we got the appointment rather than waiting for them to answer. So I actually drover here there while she was on hold and after 45 minutes on hold she stood across from the scheduler while she was still on hold. I wouldn't even bother sharing this if it wasn't a common occurrence. Today I had an appointment at 10am for a pre-surgery release, and as 11am passed I wondered if they forgot about me. Soon after they came and got me. The MA handling my check in was either not feeling well or her favorite pet just died. In any case she got my vitals and I waited another 15 minutes for my NP to come in. As she opened the door I let her know she was running very late. Of course she already knew that. My wife likes to jabber, and I think that is why my wife picked this practitioner. She likes to let people jabber on and on. I honestly prefer the doctors that get to the point and get me in and out as quickly and efficiently as possible. So, 45 minutes later (after she walked in late) I was finally able to get the things I needed and move on. Changing practices is no fun, but I am certainly considering it after the thumb twiddling I did today. I am not going to mention the NP's name since I ultimately blame the practice for not managing their patient load properly. She certainly bears some of the blame, but as a practice, I do not recommend them. Anyone I can reach by car quicker than by phone deserves a thumbs down. "let your fingers do the walking" - yeah, right!

I had the best experience at this location first of all Kari the nurse was so nice she gave me…read morereferrals she heard me and cared! Secondly Dr Bowman was excellent he heard my concerns his bed side manner was above expectations he even gave me a hug you can tell he cares and he listened to my concerns I would give them 10 out of 10 thank you so much for a excellent experience

If I could leave 0 stars I would! Yes, the staff is nice (very nice even, and a clean place) BUT I…read morewill never step foot in there simply because of their outlandish hidden pricing for an Urgent Care that IS IN my network. Use this as a massive warning! (And I am seeing others comment in these reviews similarly.) Circumstance 1: I went in to the Urgent Care for a UTI and was charged, using insurance, $812.00 just for a dip stick urine test and under a 2 minute doctor consultation to write me an RX. My insurance paid $7.37 total because they said that is the cost of a test. That makes sense. So what is left is costing me over $400 a minute for help for face to face care with a doctor. Circumstance 2: I went to the same Urgent Care (didn't have the bill for the previous one, otherwise I would not have gone) for bronchitis and a sinus infection. Again, heart rate, bp, and a stethoscope to my chest was all that was done, in addition to the prescription to take to a local pharmacy (no xrays or anything like that). This one was charged $528...so over $150 per minute to be face to face with a doctor. Both times I went, I was the ONLY patient in the waiting room (and didn't see one in the main part of the rooms). It's not like I was at a high peak time even. Why weren't others there...probably because they have read so many poor reviews unlike I did. I was telling this with a friend of mine and she told me that this happened to her as well (same location for an ear infection), resulting in an outlandish bill, so I am not the only person that this has happened to. I have called many times to get them to recode/adjust trying to dispute it even asking for the self payout, and they are not budging.They are standing behind their stomach-dropping fees. I will also say, I have gone to this location other times in past years for the same issues and never received such outlandish bills. It's as if they are treating this like an emergency room (and with my multiple phone calls the billing department employees keeps saying "ER"). I have driven by the place to make sure it didn't change to an ER and I mistakenly didn't notice, but the sign on the building (and the website) says Urgent Care. I am NOT trying to get out of paying for my services, but I will stand up for what is "right" and announce to many what a horrible company they have become. Seems like the only thing I can do is leave a bad review, notify the news company, file a complaint with the department of health, in addition to my insurance company (Blue Cross) knowing. Price gouging at its finest. Very deceiving business practice. Please go anywhere but here! Never, ever again will I use them! (Look at the slew of Google reviews on this place. I am by far not the only one!)