1. Aktive Minds Foundation

    1. Aktive Minds Foundation

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    Detroit, MI

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    Aktive Minds Foundation

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    3 years ago

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    Detroit City Camp

    Detroit City Camp

    3.0
    (2 reviews)
    1.4 mi

    My experience with Detroit City Camp has been mediocre at best. I've had such a difficult time…read moretrying to find a reputable and accountable summer camp program for my daughter, the process has literally been frustrating. I found Detroit City Camp through a mother that recommended the program in my neighborhood. We were actually enrolled with another program and they abruptly closed due to an unorganized program structure. Anyhow, City Camp seemed to be a great alternative. They are affordable ($85 a week with an additional $50 for before and aftercare if needed) and based on their website and the conversation I had with the Assistant Director; pretty organized with regard to their curriculum. My biggest concern and issue relates to their accountability to parents with regard to communicating financial matters. I read through all the requirements, policies, and procedures with regard to enrollment and weekly payments. I actually pay two weeks in advance to be sure I'm on time. I received an invoice one week (Monday) and reconciled it against my payments. I found that two payments weren't applied and I had a credit for aftercare I didn't need. I printed all my documents and made copies for myself and the center. I called the number listed; 313-330-6206 (BTW, this is the only number available for parents to call). This is a cell phone number that should not be used for business purposes and I'll tell you why. I called and I spoke with a young lady (could have been a volunteer) and I let her know my concern relating to the discrepancy with my bill. She stated I would need to speak with someone face to face about my concern. I asked if there was an email address I could send my receipts too, she stated no. I asked if someone was available for me to speak with at that moment and she replied no one was available. She then instructed me to provide my information in the morning. I reiterated that I arrive early in the morning; 7:15 to 7:30am and would someone be available, she stated yes. Sheria, Oliva, or Sonya would be available to speak with at that time. I arrived the next morning and too my surprise, no one was available and no one (not even the financial secretary) could assist me. I asked for a contact number, no one could provide me with one for the Directors. I asked could I leave my number, for someone to call me, they wouldn't take it. I asked could I leave my documents, the suggested I leave it with someone who could help me. I grew more and more frustrated with the lack of accountability and consideration. The lady in the "office" stated someone would be available the next morning around 7:30am if I wanted to speak with someone. I requested them to please let the individual know I would be seeking their assistance. They stated they would, however didn't ask for no identifiable information (name, number, child's name), ughhh! The next day I arrived, and again, no one was available to see me. I asked the lady again (same lady I spoke to the day prior) if the Director was available, she stated no (and made no eye contact). I asked whether she provided them my message she stated she hadn't spoken with anyone...UGGHHHH!!!! That day I called the cell phone number provided on their website. I requested to speak with a Director, I spoke with Olivia. Olivia was pretty defensive as to why the two payments weren't applied...which didn't help me at all. My child's name was enclosed on both receipts. My frustration was clearly visible now. My rant began. I shared my entire experience with regard to trying to reconcile my account. I shared my expectations were clearly unmet. I voiced concern with having to track down information and no follow-up from their end. Olivia stated I could email my correspondents to her. I did, however never received any follow-up or response resulting from sending her the correspondences. Overall, the individuals I've spoken to have been horrible representatives on behalf of this program. I grew more and more frustrated with having to deal with excuses, and finger pointing. All I wanted to do was ensure my account was reconciled and that the company acknowledged my credit. I finally received that via my last conversation with Olivia after called her (she did not call me). I still have not received any written document pertaining to anything I've provided. Ugggh!!!! Please keep all your receipts and hope you NEVER have to call a program Director.

    One of the best camps in Michigan where the kids have unforgettable fun and amazing time. Most…read moreimportantly positive lifetime experience. This year the teaming with World in America to help the kids to think globally and act locally Nada Dalgamouni Global Education Director The International Institute of Metropolitan Detroit

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