The check in staff is fantastic! Efficient, friendly, smart, appropriately inquisitive. Nice to…read morechat with after the appointment was over when no one else was waiting. The doctor is smart, efficient. Listens well. Helpful. I felt listened to and heard and understood. She ordered the appropriate tests. She put me on a medicine that has been helping me ever since! I am so glad not to have the morning stiffness and amounts of chronic pain that I have been having for years now. The place is clean and well organized. I do wish it was a bit more lit up though. My impression was it needs more windows or overhead lights or something. It just felt a bit dark to me. I have vision issues too - lots of them - so it's possible I was having a bad vision issues day.

I rarely leave negative reviews, but I feel it's important to share our experience…read more My daughter had a consultation scheduled, and we planned on driving three hours for this appointment the next day. At the end of the day before the appointment, the office called to cancel because they believed they did not accept our insurance. I explained that we do not have insurance and would be paying out of pocket. When we originally scheduled the appointment, we were told the consultation fee would be $269. After speaking with the doctor, the office manager informed us that the doctor would not see my daughter. When it comes to providers allowing insurance to dictate the care they give patients, that is not the standard our health care providers should uphold. I hope that when you consult this provider, you ensure you or your insurance provider are being billed correctly. I'm not sure why you would not take a self pay patient.

My primary care doctor set me up with Dr. Lothes who was able to work me into the schedule within a…read moreweek and set me up for surgery within another week. The hospital sent a packet of instructions and called me the day before for more pre-op information. When my husband and I arrived, the waiting room was crowded and rather noisy. Per instructions, I had not taken pain medicine before my surgery, and the receptionist instructed that I should not use the restroom in case they needed a urinalysis, and therefore the wait of about an hour felt quite uncomfortable. The receptionist also gives out restaurant-type buzzers for the wait, which seemed rather impersonal. The surgery prep room was a large room with curtained dividers, and numerous people at different stages of the process. It was also noisy and seemed rather unorganized. But my nurse, anesthesiologist, and doctor all were very professional and attentive. The best part of my experience was in recovery, where my nurses, CNAs, and physical therapists, attended to my every need. The room was very comfortable and clean, the food was good, and I had the support and care of some very wonderful people. In a talk with one of my caretakers, he explained their purpose, and why it sometimes seemed to be a loud and busy place. There are people there for 15 minute procedures, and some with chronic conditions, and with dozens of doctors and staff they get through what they can in a day to help to relieve their pain. I am very pleased to recommend this facility.

I had an appointment today and confirmed via text. I come to my appointment the next day and they…read morehad cancelled my appointment on their own without my permission because my insurance was out of network. That just means I pay more but that is my decision. I have been in pain for months and would have paid out of pocket for the whole procedure. I had taken off work, and had someone else drive me as I needed as designed driver all for nothing. They obviously do not care about patients or they would not have cancelled the appointment without my consent. I said I would pay and they still wouldn't let me be seen as they said they have no availabilit. They sure filled my spot quick. Now, I get to be in severe pain and who knows how long before I can get an appointment. They also canceled my other appointment for another procedure two days later without consent. Whoever manages this place needs fired!!!!!!! Now, you're responsible for the pain I will have until I can get treatment!!!!!'nn

Thank you Dr Brunner and surgical team A+ knee surgery job…read more Very professional. Easy instructions

Cypress surgery center was a phenomenal experience. From the moment we checked in they had a warm…read moreand welcome atmosphere and my child was not afraid at any point. The nurses took such good care of us from the moment we walked in, having fun ways to get height and weight, having coloring pages and endless stickers, even making a surgical bracelet and hat for Puppy (our lovey). Then anesthesia was so impressive with their attention to detail, having my child hold the anesthesia mask and put fun stickers on it then painting the inside with yummy smelling cream so he wasn't worried and was excited to "blow up the balloon" when he got back to the OR. And then driving a racecar to the OR was the cherry on top!! Post op was equally helpful and so informative. I cannot recommend Cypress higher, I will recommend to all my family and friends especially for surgery on their littles.

Nice facility. The tech was sympathetic and understanding in regard to claustrophobic people like…read moreme. The big donut wasn't too scary. I was able to get through the test with minimal pain. I recommend this facility to anyone needing a bigger tube to go through for their MRi.

Had a few good experiences as well as very unpleasant ones. This could be expected when there are…read moremultiple doctors and specialists being seen. However most of my experiences have not been good. Most unpleasant was being told to "call back in a few days" for biopsy results ( I then asked about the specific day) and when I did so the answering nurse stated she had but couldn't understand results and that she'd leave a message for the doctor. I then called the office my Via Christi primary care physician for results and was told the most I could do was leave another message. At days end not having heard from anyone I called again to follow up on getting my biopsy results. I was told I could leave another message. It's over 24 hours later and still no call back with results. Patient portal was not helpful either as I checked prior to calling and after. This is at least my 4th time of having problems getting medical information and assistance in the 3 months I first began seeing doctors within this network. In this case It seems quite insensitive to be kept on hold for biopsy results. It's true the pandemic has put strains on many and some expectations need to take this into consideration. Yet a lack of care in small areas begins to set ( or signify) a pattern where a lack of care in larger areas could exist. Don't see myself continuing with the Via Christi network or recommending them.

Amazing from start to finish. My mom stayed overnight too. Every employee did a great job!…read more Highly recommend!

Hubby was there 2 days, this place is TOP NOTCH! Excellent care, nurses and doctors. The food there…read moreis amazing!!

Generally a good experience for my husband, a patient here; however, the waiting room atmosphere is…read morelacking confidentiality in that patients and staff lack the proper sense to not share personal information in a public area. I didn't need to know someone's business concerning procedures and the like. Spare us the details.

UPDATE: I had a long discussion with Dr. Sandid's scheduler and cleared up our misunderstanding…read more With my demanding business schedule I always try to get my appointments well in advance and minimize any changes on my part. I have always had stellar service and this misunderstanding was an anomaly. Going forward, I will give the scheduler the benefit of the doubt and maintain an open line of communication to circumvent this recurring. Dr. Sandid's bedside manner and patient care is among the best I have ever experienced to include the Bethesda Naval Medical Center (where the President, Senators and Congressmen go) and the University of Kansas Medical Center that were previously my primary care medical facilities.

I love this office. They have amazing providers and Feuille is truly one of the best. I feel like I…read moreget the proper care here.

I am a new patient and I am not impressed. I had to schedule an appointment six weeks out which was…read morefine, but then was notified that they had to reschedule because she was taking vacation - two weeks before my appointment I was reset on my six week waiting mark. The week before and leading up to my appointment I received multiple voicemails ensuring I would arrive to my appointment 10-15 minutes in advance. On arrive, I have been waiting 30 minutes AFTER my scheduled appointment, in addition to the 20 minutes I arrived early.