When I was told that If I didn't do a year end wellness physical. I could not see doctor…read more WHAT A JOKE!!!!!!!

I absolutely love Derby Family Medical Center. I found this location when I first moved to Kansas…read morein 2023. Staff is absolutely great, clean and nice environment, and you're in and out in no time. They truly care and treat you with such respect and care. They also have an urgent care that I just recently found out about as well, which I personally find as a perk for this medical center. I also like to do a shout out to one of the best doctors there Koleen Guete. She is absolutely amazing! So professional, compassionate, and makes sure you are okay. I've never had a doctor that does so much to help you and make sure you're healthy, and make sure medical diagnosis is accurate. She truly cares. Edit: I also want to add this because I saw a person post that stated Koleen discriminates. I can tell you she does not! I'm a gay man myself and have never experienced anything to make me think that. She even offered to do prescription for my prep that I get through Mister, but declined cause I already have a prescription going with Mistr.com

I made an appointment for a 3d ultrasound a month in advance because my schedule is really full…read moreand I wanted to be sure to get in. They called 2 weeks prior to my appointment to reschedule. They called 1 week prior to my rescheduled appointment to reschedule but had no times available that could meet my needs. I booked with Baby Waves instead.

I got an appointment the same day and was seen right on time. The doctor was knowledgeable and…read morequick to find the root cause of my knee pain. I was worried I'd torn something but she put my mind at ease. It's helpful that she also told me good "next steps" so I could square away the injury and get back to normal

Completely disgusting! Not only was their facility filthy and run down but their attitudes were…read moreterrible. You get a set of fake niceties only to hear them laugh about you out in the atrium as you wait in your room with paper thin walls. We came in worried about hives and they joked about us after putting us in the room. Absolutely abhorrent and unprofessional! Terrible bedside manner! Apparently they care nothing for their bread and butter which is the patients that come into their facility. We should have just tried to stick it out through the night and waited for our actual professional doctor's office! I forgot this place turned into complete trash after they became nextcare. The nurse practitioner came in and made quick work of it which was good, but it didn't seem to be real compassion. Did they do their job yes! Would I ever come back no! This place has gone downhill. The couple before us were absolutely pissed and complained stating they would never come back. We should have left then. Good thing that NP came in right away cause I was pretty perturbed. Don't come here unless you're desperate. But then again we were desperate. Sorry to say but find somewhere else if you can. :(

The appointment wait time was horrible and after we paid off the bill in full, they continued to…read moretake out my previous monthly automatic payment withdrawl. That was in March 2026 and it's now Aug 2026 and still fighting it.

My appointment went well. Scheduling was fairly easy and I was able to get in just a few days after…read morethey contacted me. My out-of-pocket cost was stated up-front, no issues there. The directions were easy to follow and parking was easy. The staff was friendly and helpful. The imaging was completed in a timely manner. The only glitch in the visit was that the disc with my images proved to be faulty and wouldn't load on a computer. The disc itself was faulty. My PCP couldn't use a disc, so it wasn't a big deal.

Needs improvement, I went in For a shoulder Abrasion and Sprain and a couple Sprains on my hands…read moreI spoke to 3 other doctors thats told i need to go to walk clinic to get a Doctors Note and that if i needed to get my Girlfriend added on my doctors note its was possible, When i got there, i had to pay $130 out of pocket just for then to tell me they couldn't help me with that, The Doctors and Everyone was Extremely Rude and Gave me little to nun advice or help, She Ripped My Bandages Off and didnt Reapply any after asking for some more Bandages and Gauze, They dont know how to be gentle or Careful, they barely Examined me and sent me home in pain and with 2 small bandaids and basically told me ill be fine and thats there's nothing they can do for me, Then i asked them for a another doctors notes for work because of the way my job is and she looked at me as if i just insulted her, I do not recommend coming here Especially if your not local, This places need improvement!!! 0 Stars if possible, i want my money back!!

Lady at the desk was unprofessional and took fifteen minutes to even acknowledge me and I was…read morestanding in front of her. Talked over me as well. The nurse who took me back got frustrated when I informed her I wasn't here for a normal visit and for a drug screen. She seemed irritated and that she didn't want to be there. Would not recommend at all.

My daughter went to West Wichita Walk in with complaints of an extremely sore throat, swelling and…read morestruggling to swallow, her face was swollen. Her throat was so bad they struggled to understand her. They sent her out with two scripts that she was unable to take because she couldn't swallow. Less than an hour later I took her to the ER. She had an abscess tonsil!!! They had to drain it in the ER. She listed her pain level at a 10! What a waste of time and money at West Wichita walk in clinic.

I've had reoccurring back pain for years. Yesterday I went to my primary care doctor at another…read morelocation & she handed me a pamphlet of stretches to do. I wanted a second opinion & right away i was ordered an x-ray and given proper medication for pain management. I was recommended for an MRI to find out what was wrong. I felt very taken care of and the staff was really concerned about my wellbeing. I was in and out within 30-45 minutes. In the past, I had never had a doctor take me as seriously as the one I saw today. I am very satisfied with my visit and am finally feeling relief after weeks of constant pain.

Phenomenal staff from the receptionist, nurses and doctors. I have been coming here for years and…read moreeveryone is always so nice and helpful in every way. Highly recommend this medical center.

Not good at filling insurance claims. I was overcharged $136 for my cardiologist check up because…read morethey couldn't get the referral correct. I was told by the Dr. and the office manager it would be worked and fixed. It nevet was and I was threatened with a collection agency I paid $136 for what was to be a $20 co pay. If you cant get the bill right don't be a HMO provider.

Firstly, Wichita Radiology Group (WRG), provider Michael MATCHETTE's Billing Dept needs to actually…read morefile claim (remaining $210.83) with TriCare Select as Secondary Insurer for 07-18-25 Prof Comp of MRI, $210.83. Account should be on Insurance Hold due to SSN, DoD #, DoD Benefits # were all faxed/provided to Wichita Radiology Group's Business Office, 316-685-9388, 01-28-26, 43+ business days ago. Secondly, Secondary Insurance, TriCare Select, was also added on https://pay.imaginepay.com/Patient/Message/Compose?messagecode=UPDATEINSURANCE, 02-14-26, 25+ business days ago. Thirdly, it is NOT patients' (For every complaint, there may be 30+ more complaints.) fault Wichita Radiology Group STILL FAILS to file claims with secondary insurer, TriCare West Region Claims. Fourthly, besides patients NOT financially able to pay medical debts, why wouldn't patients make payments after receiving life-saving medical services? Wichita Radiology Group FAILED to investigate all communications/details, BEFORE turning account over to collection agency. Unhappy Patient, Account #WRG46366

no appointments available. six months to see a provider. This seems strange…read more ................................

Would highly recommend Dr Hague. The nursing staff is outstanding and have an amazing bed side…read moremanner.