Staff was great, coffee shop was nice, beds were comfy but the restaurant situation on a rotating…read morebasis was very frustrating for an all inclusive.

Arguably the worst resort we've ever been to. We live locally and have been exploring venues for…read moreour upcoming wedding. From the outside and wedding brochure, this hotel looked like a contender so we went for a guest pass. We normally are able to purchase guest passes for the day by going to the counter of any all inclusive. We approached the gate and we were put on the phone to the reception who told us they could not offer a guest pass today because they had "several check outs" - not sure what that has to do with it but, ok. I even explained that we were there to PAY for the day to look at venue space for our upcoming wedding for 60 ppl and she still repeated it wasn't possible and I can "email the wedding department for a tour". I looked online while standing there and was able to book it on my phone and they then allowed us to enter. Terrible customer service and the first of many red flags. We arrived and went to go sit down for breakfast and there was a line out of the door, everyone sweating while they seated guests at an alarmingly slow rate. A teenager fainted from the heat and blocked the entrance to the restaurant, causing an even larger delay. (the teenager was fine and they just left him laying in the entrance, we're glad he was okay, but he could've moved to allow guests to exit and enter). The food was terrible and almost uneatable. We were able to pour our own mimosas so that helped us get through the experience. We then tried out the "swim up bar". The swim up bar actually had no bartender so you had to get out and go around to the dry side to order a drink. The bartender was pleasant and efficient at least. There was hair, leaves, and all sorts of debris floating all over the pool. This hotel doesn't have a beach. it's a lagoon with a lot of seaweed so we just sat at a table and had drinks most of the day. There are also a LOT of children at this resort which is fine if you're looking for something really family friendly. When it was time for our day pass to end, we approached the desk to get our IDs back and the receptionist who originally said we couldn't have a day pass is now demanding I send her an email with my day pass reservation before she returns my IDs to me. Thankfully, my husband was able to get our IDs so we could get out of there. After our terrible experience, we've heard that they are potentially closing and have not been paying vendors correctly so we're very glad we went to see for ourselves before booking a wedding at this hotel. It is dark, dated, and not enjoyable. The area of Puerto Aventuras is lovely and the hotel next door, Catalonia, is far better for an even better price.

We stayed at this resort for 7 days and our experienced was not good. We've upgraded our room to…read morePrivileged to have broken lamps, no handle on bathroom door and unable to book dinner at Ala Carte restaurants. Privileged pool and beach restrictions was not enforced. Towel exchange closes at 5pm and pool closes at 7pm. The Privileged pool should be open for at least till 10pm considering guest are unable to go to beach due to seaweed and you usually arrived at resort past 7pm after excursion. Alcohol drinks were very mild and inconsistent depends on what bar you're getting it from. Our room service did not show up, so we ended up leaving the resort early morning without breakfast for excursion. The only thing I liked at our stay was the Alegria Spa as the massage was very relaxing. Definitely not going back here.

Never again This was the worst vacation we have ever had…read more We have visited Mexico more than 20 times and have always enjoyed our trips, but this experience at Catalonia Riviera Maya last week was extremely disappointing. The service was poor, the food was terrible, every day the same food in the buffet and the biggest problem of all was the beach. There was essentially no beach at all. Instead of a beautiful Caribbean shoreline, there was a small area full of seaweed that smelled awful. Every day, a few workers tried to remove the seaweed by hand with shovels, but the situation was impossible to improve. We chose this resort because we wanted to swim in the Caribbean Sea, not spend our vacation in a pool. Unfortunately, the sea was completely unusable. The pools were also disappointing. They were not clean, we noticed hair floating in the water, and there were many intoxicated guests throughout the day, which made the atmosphere unpleasant. In our opinion, this resort does not deserve a 5-star rating. We would rate it no higher than 1 star. After more than 20 wondertul trips to Mexico, this vacation was such a negative experience that it has made us reconsider returning. The number one issue was the lack of a usable beach. We came for the sea, and that was the biggest disappointment of all. Never again

This spot can be more better. Loved their part that theres for Adult only side but it looks like…read moreits an easy access for below 18yrs. But i wish there more easy access on some and snacks (here u have to go in a restaurant to get some or front entrance by the coffee shop) I wish there more day activities for adult other than the pool or beaches. I was hoping for more entertainment during day time or evening time. There bath on the roof where we stayed was a struggle. It took us awhile to figure out the nobs (for water & massage). We also got locked out, good thing we figured it out how to maneuver the door nod ‍

Do not waste your time and money here. Hot tubs? All cold. Did your resort booking include $200/day…read morecredit? Good luck figuring out what you can use it on. Grifters, scam artists... nickel and dime you to death. AVOID THIS PLACE. DO NOT BOOK THROUGH COSTCO. CostCo should stop doing business with this place. There is ONE activity; sit on your butt and drink. Pools are cold too. Warmest water was the lagoon... Food is TERRIBLE. Rooms are rundown, dirty, and TINY after they put a stupid spa tub in every room that doesn't even work. 4 buildings with hot water not working. Go ANYWHERE else. Using AI photos to sell reservations, look at my included AI SLOP from THEIR website. The actual resort DOES NOT look like the photos online. Rooms: Rooms are dirty and need updated. Nearby activities: There is NOTHING to do at the resort. Include off-resort activities in your planning and after you see what the resort costs are plus costs to not be bored for 7 days? Anyplace else is a better value. Safety: Not sure what is in place to keep underage kids from drinking. Kids clearly seemed intoxicated. Did not seem safe. Walkability: They do have lots of golf carts wildly racing around the property full of drunk people and families... Drivers are staff and aren't intoxicated, just in a hurry? Food & drinks: Drinks are good. It's all they have. Food is gross in the Marketplace. Fries and chicken tenders were good poolside. Noteworthy details: Seriously... GO.ANYWHERE.ELSE! You will not be sorry. I am on day 2 of 7 and if they told me I could get on a shuttle and leave right now, even with no refund, I would go in a heartbeat. If you love this place... cool. Enjoy.

We stayed at Maya Beach Resort for 4 nights. This was our first time staying at a Barceló property…read more Although I can see where the bad reviews are coming from when I compare it with other places we have stayed in Cancún previously. The 4 stars are not for the food but rather the amount of things they have for all ages. Every night they have some kind of entertainment for kids and adults, the casino, the free water activities like kayak, snorkeling, and more. The Maya Beach room as a premium member was roomy and clean. We had an ocean view which was nice with a jacuzzi tub in the balcony. The bed was okay, the pillows were pretty flat. The pools and the kid pool area were great. We were able to go to all 3 pools for other locations. Caribe did have the best kids pool if your kid is older; we didn't go because our son is only 2. The beach area is very tropical with lots of palm trees and shade and lounge chairs that you can enjoy. All the workers were super nice and welcoming. Now the food isn't their strongest suit at this place. They had made a reservation prior to us arriving for all 4 nights, which was nice because we didn't have to deal with "sorry, we are full". We tried the Italian, Spanish, and hibachi. Italian was straight NO for us. It lacked flavors, the pasta was uncooked, and the pizza was whatever. The salad bar at Italian had everything warm, and we went at 7 p.m. Don't even get me started with their cannoli as dessert; just order ice cream. The hibachi we went to was whatever as well. I thought the fried rice and meat they cooked was salty, and you can order one item per each section (appetizer, main dish, & dessert). Spanish was not WOW but was for sure better than the other two. Salmon was cooked nicely, and my husband had lamb, and he said that was yummy. I did order lentil soup, and somehow they brought me garlic soup, which was a bowl of salt with water basically. Buffets: we did try two of their buffets - the main one by the Maya Beach reception and the bar and grill by the pool. The breakfast at the main was had good selection of everything for everyone. Of all 4 days we stayed there was one day where we felt the lunch buffet wasn't good. We mainly didn't like the bar and grill by the pool and felt that place just lacked a lot of food options. We did have free room service with our premium level however the menu items were not at all appetizing for us to order anything. You can't get food ordered by the pool like other resorts so if that's something you like this place lacks that's. The drinks were okay nothing amazing just like any other all inclusive resort. The premium lounge did have patron and some other bit known brand alcohol for self service. What i also noticed is that they didnt have a coffee shop on site anywhere to get good cup of coffee. They have automatic coffee machines that you can get your cappuccino and latte and stuff. Overall we enjoyed our stay due to the activities and things to do and the tropical ambiance of the resort.

We came to Barcelo Maya Caribe the last week of july with a large group. This was my 2nd time…read morestaying here and we were very disappointed in the drop off this time round. Lets start with the rooms. Rooms are outdated, lamps dont work, shower grout is cracking, they didn't provide hand towels for the bathroom and each time we asked they said they were out. On our third day, there was a huge water leak on the third floor that caused water damage on some of the rooms where they had to move one of our friends to a separate room. The TV channels were mainly Spanish with hardly any English options. Also they say the rooms fit 4 but if your going with older kids, you will be very crammed with hardly any space to move around. We also killed 5 large spiders during our stay as they would crawl into our luggage. Mini fridge was small and they never re-stocked our fridge with beers or water throughout the week. When we had came in 2019, they would restock us daily, including liquor. Appears as though those days are long gone. Now to the food, the buffets served cafeteria food, with breakfast probably being the best thing they served. Some of the better options such as the fried fish, was limited and you had to look for it. There were coffee machines to serve yourself and was disappointed that there wasn't a coffee shop on site. Similarly, the liquor being served was low quality and the bartenders were inconsistent in serving better liquor, which told me it all depended on their mood or if they thought you would tip them. You have to upgrade to a premium bracelet for better liquor but even then the liquor was still low quality. For the reserved dinners, we selected the mexican, Spanish, Japanese and French dinners. By far the best dinner was the Japanese teppanyaki with the Spanish and French restaurants being decent and having a good ambiance. However the mexican food was a huge disappointment. They were skimpy on the portions, the food came out cold, and the meals lacked flavor. When we asked the waiter about the cold food he told us it was because it was already past 9 pm, as if that's an excuse to serve us cold food. The waiter looked annoyed at us and we felt they were rushing us out of there. Considering this is Mexico, we would have expected a much better experience in the mexican restaurant, but it was a complete let down. The night we had french food, we sent our kids to have Italian. They were disappointed that they had ran out of appetizers and the food wasn't good. They were in and out within the hour which was shocking. Finally, the pools and the beach were decent and probably my favorite part of the property was the gym. The grounds are so vast that it never felt too crowded which was a positive. They also had different events and shows happening every night so that was also a positive. The bowling alley became an insurance policy for us on food and coffee whenever the dinner was bad so I do give a thumbs up to the bowling alley. Considering we came with a large group (18 to be exact) hoping for the experience we had the first time, this was a complete let down. We would never come back and would urge people to do their homework on what really matters to them before booking.

It's only gotten worse. Don't get the beach club membership if you want an umbrella. Just awful and…read moreno kids' menu, no happy hour, blah blah. I'll make my own food and drinks. It's just the worst class of service surrounded by million dollar properties. I'm surprised you can use the toilet. Everything has gone to total poop but they claim they are trying to be more "upscale." What? 1000 pesos to spend on food and drink in order to use an umbrella? That's $50 American! The attitude of the employees has gone downhill just like the general service. Unless you are staying at the hotel and eat all the overpriced mediocre food, forget it!

They brought in cheap sand with crushed up shells. It not only hurts your feet it has spread all…read morethe way down the beach. The white powdery sand we loved is no more. They should be ashamed of what they have done.

Thank you so much Diego, Cuellar, Eddie, Pau, Leo for amazing hospitality. Our stay was absolutely…read moreamazing and they went above and beyond for our stay. It has been an absolute pleasure to stay at Royal Catalonia Tulum.

I think Catalonia Royal Tulum is a solid 3.5 star experience. It is definitely not some amazing…read moreresort but for what it is and how much it is, I think it does the job. I would like to shout out how clean this resort is. The room was very clean and the rest of the resort is very clean as well, including the beach and the pool. The food though is not great. There are some items that are better than others but the food is pretty mid otherwise so don't come here if you really really care about that. Although the food is not the best, no one got sick and that's all that really matters! The portion sizes were also weird -- some things were tiny and some were averaged sized. It was hard to gauge how much food you're ordering. Some things to note -- I do think it's worth it to pay up for the privileged room. It gains you access to the Bloved restaurant which without it means you can only eat breakfast and lunch at the buffet (which is fine but that would drive me crazy).

Esq and I stayed for 3 days/2 nights following a group birthday trip at another resort (Unico)…read more Our room wasn't ready upon arrival so we walked the property, bar-hopped, and participated in a ceviche cooking class. We enjoyed the expansive property with tons of restaurants, pools, and bars. All staff members were very engaging and friendly. We were underwhelmed by the guest room. A serious facelift is in order. The furniture was all scratched up, the drawers didn't close, and the sink barely drained (one of the stoppers appeared to be stuck). We almost got trapped outside on the second floor balcony because the electric key pad didn't work. Good thing we didn't shut the door! Housekeeping arrived at 4:45 PM on our second day, but we were already getting showered and ready for dinner. The only reason for the 3 Yelp stars is because of the Awaken Your Senses dinner. This was incredible! Unique and awe-inspiring. It was $195 per person, but it was multiple courses, wine/alcohol pairings, and digital entertainment. The service was impeccable. Some of the best we've ever experienced. This experience is a splurge, but if you're a foodie, check it out. We were offered a discount if we sat through a Timeshare session at 8:00 AM, but we hard-passed/declined. If you don't mind the room being a bit dark/dingy/old, then this could be a suitable all-inclusive option.

First things first: If you're looking for an authentic Mexican experience, this isn't it. But if…read moreyou want a fun, relaxing all-inclusive getaway, Hard Rock Riviera Maya is a solid choice. The resort is huge with tons to do, and we loved seeing wildlife like monkeys and capybaras around the property. Resort/Room: We stayed on the Heaven (adults-only) side and enjoyed a pool-view room. It was quiet inside despite the party outside, though the room did show some wear and tear (peeling headboard, slightly dirty tub). Still, it was comfy overall. Food: The food was just... okay. By no means authentic, and not AMAZING culinary revolutions, but it got the job done. Umo (Mexican restaurant) and Faro (buffet) were some of the better options on property. Staff/service: The real standout was the staff. Everyone was kind and welcoming and put it attention to detail to the smallest thing that real made a difference. Big shoutout to Alex (Bali bed attendant) at the Heaven pool for being super attentive and fun! Pro tip: Get off the resort at least once! You are doing yourself and the locals such a disservice if you just never leave. The area is rich with history and culture: Chichen Itzá, Tulum, Coba, 700+ cenotes, you name it. It's worth stepping out of your little paradise for 8 hours, I promise you. Overall: the amenities and activities were great, and the staff truly made the experience better. If you're looking for peace and quiet, I'd recommend staying on the Heaven side, though keep in mind it's a bit removed from the rest of the resort. If you want to be more central to everything, consider the family side instead.

This is a basic/budget hotel that happens to be right on the beach, so if you want quiet and…read morebeachfront this is it. If you want amenities and hotel service, this is not it. No desk reception, no hotel guide or amenities, no person greets you at all other than a security guard at the trailer park entrance. There was maid service, but heaps of dirty towels were left all day long on the staircase. Room was okay, nothing luxurious and showing its wear, but nothing to complain about if you're not expecting anything luxurious. Television in room is smallest ever, beds were comfortable, view out room and air con were great. Don't stay here without a car for sure, as you won't be able to really have food (restaurant is not fantastic and it's the only option).

We were so excited about this place after seeing the reviews and website. It looked gorgeous. Talk…read moreabout a bait and switch. Some describe it as "quirky" but I think they mean to describe the surrounding land where ex-pats live in trailers and hang out in their little private oasis. The hotel feels like their land's soul-less counterpart, built to subsidize the rest. The beach isn't that nice or well-kept. The hotel looks nice but it's obviously cheap, fast construction. Our room was always covered in giant red ants that ate us alive, and every time we took a shower, the entire room (not just the bathroom, the ENTIRE room) got coated in a wet, humid film. We had to put towels on the ground so we didn't slip or sleep in our own filth. They also fail to mention that the restaurant on site and tiny little convenience store are the only places to get food within a 15 minute drive, so if you don't have a car you're totally screwed. The they both also have really limited hours, the food sucks and is overpriced, and they are cash only. Cash only would have been fine if there was an ATM nearby, but there aren't. In a desperate move, we begged our Chichen Itza tour guide to drive us to an ATM when we were already supposed to be on the road, just so we could pay for a meal. The office also isn't open very often, so when we tried to pay for the room they were always closed. When we finally got a hold of someone via email to PayPal the fee, they took forever to respond, then didn't tell the front gate so we were basically held hostage by the security team when we were supposed to be catching a bus to Tulum. Finally it got worked out, but was incredibly frustrating and left a really bad taste in our mouths.