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    Ocean Maya Royale

    3.3 (145 reviews)
    ModerateHotels

    Ocean Maya Royale Photos

    Recommended Reviews - Ocean Maya Royale

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    Joseph T.

    Pretty good resort! For the money, it is kind of tough to beat. Two really nice pools (one is the "party" pool, one is the "calm" pool). I actually prefer the party pool because it is the one with the pool bar. The resort boasts 4 restaurants + 1 buffet + 1 exclusive restaurant that you have to pay extra for. I'm not sure the exclusive restaurant is worth the extra money - the food isn't THAT good, and it is stuffy in there (read: literally warm and somewhat uncomfortable). We never tried the Japanese restaurant - the menu wasn't very exciting. We did really like the Mexican restaurant and the buffet. These were without question our two favorites. Note - the Mexican restaurant is open to everyone for lunch, but it is only for the "exclusive members" for dinner. The resort was clean and the service was good. I have no real complaints. The only real knock I have - I got sick the last day. I don't know how or why, but I believe it came from the fish at the Italian restaurant. I can't be 100% certain of this, but I don't know what else it could have been. I had a pretty bad stomach illness the next morning and throughout the next day, and the last thing I had was the mahi mahi from the Italian restaurant. So the logical conclusion is that the fish is what did me in. If you're nervous about any of that stuff, then just stick with the buffet and Mexican restaurant. You'll do fine.

    Lilianne N.

    Beautiful resort. Rooms are spacious and clean. Room service is prompt and all the personnel's are very polite and friendly. The Beach is not your typical beach as you would expect, it's a bit rough, and smelly due to seasonal seaweed. The walk over to the Lagoon has an unfriendly passage. The resort offers many different restaurants: Japanese, Italian, French and Mexican cuisine. Depending on your experience and expectations to rate the restaurant service and food, we gave it 2/5. The only restaurant we liked that was semi better than the rest, was the privilege! We had paid extra for that. We got sick over the Japanese food. Overall, everything was fine except the food. It was overrated commercial low quality food. I would not go back. Service was great in other areas and drinks were made from scratch with your request.

    First course at el Charro
    Audrey W.

    Is this a classic 5 star resort with all the fanciest bells and whistles and luxury, no. But the value for what we paid as part of the Privilege package was absolutely 5 star worthy. My first time in Mexico was spent at the Ocean Maya Royale. Our accommodations were lovely - as part of the Privilege package we even had a hot tub on our patio. My only, admittedly minor, complaint about the room was that there was very little dresser space, preventing 2 of us from being able to both unpack. But they provided a steamer so BF was able to dress for dinner being wrinkly. The food was delicious, even the buffet. My favorite was El Charro. The churros were fantastic! I did not try the Asian restaurant, but I would eat at any of the others any time. By being a smaller resort, there was never a long wait at any of the bars, even the pool bar at the height of afternoon crowds. I thought the cocktail menu was creative even if the specialty drinks were all very sweet. The bartenders are pros at accommodating special requests. By far the best part was the entertainment staff. What could have been stupid cheesy public games were amazing fun that I was really looking forward to by the last few days. We would absolutely return if the opportunity arises.

    Special vegan dish that was ordered for us by Carlos in the restaurant next to the pool.
    Nick J.

    We spent a week at Ocean Maya Royale in Playa Del Carmen and we were blown away! We are both vegan which makes traveling internationally a bit more difficult for us, but the staff here were extremely accommodating! When you enter the resort to check in, they ask if you have any allergies or dietary restrictions. If so, you are given a card that has the restrictions listen on it. For example, our card read "veganos." When you enter a restaurant you hand the host the card and the chef will walk you through the menu to show you what is vegan and what isn't. If you aren't satisfied with the options they always offered to make something special for us! I will say that the staff is not always educated on the difference between vegetarian and vegan, so make sure to say no eggs, dairy, butter, cheese, etc. There are also at times items on the menus that are listed as vegan but are only vegetarian. If you're vegan, your best bet is to have breakfast and dinner at the buffet and lunch at the restaurant next to the pool. The restaurant next to the pool has a great veggie burger with fries that is vegan! There were always options for vegan food at the buffet, but sometimes you need to get a little creative with putting everything together into a meal. We have both been vegan for over 10 years so this is very normal for us! We never went hungry and all the food was good! We would say to not have the "vegano roll" at the Japanese restaurant. It was basically 80% rice and not very good. At the buffet there is an extremely kind gentleman named Octavio who is a waiter. Octavio took special care of us and made us feel like family, we would always request to sit in his section. Octavio understood veganism and always went out of his way to make sure that we had options to eat and would ask the staff to make special dishes for us to surprise us whenever we visited! Another great associate was a man named Carlos who seemed to work at the buffet and at the restaurant next to the pool. He would also make sure that we were satisfied whenever we were eating. All the staff were extremely kind to us and made us feel welcome. By the end of the 5 days we spent there, a lot of the staff had our dietary restrictions, room number, and names memorized. We are so impressed! Our room was extremely clean and we loved finding the towel animal on our bed the fist day we arrived. I believe it is the cleanest hotel room I have ever been in anywhere in the world! The pool was beautiful and clean. There was an excess of seaweed on the beach when we were there, so we couldn't swim in the ocean, but there is no way for the hotel to control that. Everyday they were working hard with large dum trucks and tractors to remove the seaweed as best as they could. The beautiful pool made up for it! The transportation to and from the hotel to the airport was easy, punctual, and overall very nice. Lastly, we loved the great access to cool, clean drinking water nearly everywhere. It was great to be able to fill up our water bottles wherever we went as it was very hot while we were visiting! The air conditioning in our room and in the restaurants was always nice and cold. Also the whole resort has strong wifi! The whole resort was also extremely clean. All in all, we would recommend this resort to anyone. Especially if you are vegan! If you do go, please say hello to Cody the Coati for us !

    Wer hir unzufrieden ist kann niemals zufrieden sein das Personal gibt das beste von sich, die Anlage traumhaft das Essen ist für jeden was dabei Animation von besten, Zimmern immer gut aufgeräumt und es fällt an nichts wir sind viel gereist und gesehen und 5sterne sind nicht immer gerecht aber nicht in diesem Hôtel sind sie verdient hir werden wir mal wieder kommen.

    Ken G.

    At this price point was an exceptional find. We spent 10 days at the resort. We stayed in building 12 and upgraded to Privilege. Food was very good with the Italian, Mexican and French being our favorite. Jorge ,Josue, Oscar, David Italian restaurant. Yovanetti and Angel in main lobby Adrian and Alvaro pool side Adella, Arturo, Kendel Blue team. Carolina, Ilsa and Jesus at the Privilege Restaurant...all of these people made the trip full.

    Iguanas also were frequently seen
    Vanetta G.

    My sister and I just returned from a 4 day/3 night trip and it was a wonderful vacation as long as you know what to expect. We did have an issue trying to book the free transportation and couldn't get through to anyone at the hotel until of course it was too late. If you book 3 or more nights there should be a link at the bottom of the email. Rather than a html link it just looks like a picture from the hotel under all the confirmation info. We ended up paying over $100 for transportation and that was a star off for me. I really think this is a 3.5 star resort. The rooms are dated, have a musty smell, and the shower design is not good with water spilling onto the floor. This would have been a bigger issue, but honestly we came for the beach and that was great. There were plenty of covered sunbeds so we could lay out and read everyday all day. There were vendors that came on occasion, and we did take advantage of the massages from the ladies in blue once as the rates were much cheaper than the resort's spa. Rosario was fantastic. There were 2 pools, which we didn't really use. One was a more relaxing vibe, and the other was top optional apparently and the activities pool. Food: When it was fresh it was good, but the stuff just sitting in the "warmers" didn't really stay warm. They only offer room service for guests staying in privilege rooms, so if you do any late night activities just know food options will be very limited. Drinks: Piña coladas, gin and tonics, and mojitos were pretty safe choices. Again if you weren't Privilege your alcohol options were limited and the juice in general wasn't good, so I wasn't a fan of most other drinks. Only their house wines were included in the price, and the glass of red I had one night was pretty awful. Activities: Like I said we just wanted to chill and read, so we didn't do any daytime activities. We did see a singer with dancers one night, a fire show, and a white party. Those were good. I felt bad for the singer and dancers because the crowd was pretty lame and gave very minimal feedback. They did a great job cleaning up the seaweed and the ocean was warm and wonderful while we were there. Overall we'd consider returning, but maybe see if Privilege is a better experience.

    This is a baby Coati. Yes they are adorable and cute but they can/will steals snacks out of you backpacks
    Carolyn L.

    Just went recently for my mother's 70th and my sister's 56th birthday.. They truly enjoyed their stay. We came on the 22nd and left on the 27th. Ambiance: 5/5 room are spacious. Nice view from the balcony. They did not clean the room twice a day like it mentioned on their website. But when it's cleaned. It's good. Restaurants: 4/5 there were 5 restaurants to rotate from. Japanese (Hibachi style), French, Italian and two buffets. However, you have to know when to attend which restaurants based on which day.. Due to Covid, not all restaurants are open everyday. And you have to stop to the Japanese restaurant to make a reservation in person. Can't call. And you have to get there at 5:30pm. And later than that, you're out of luck. Cleanliness: 5/5 they kept their resort very nice and clean. You clean your shoes before you step into a restaurant. They check your temp. And for the buffet, you will need to wear disposable gloves to go thru it. The concierge were helpful when they are not busy.. But don't even think about making a phone call to request towels or anything else because the phone doesn't work. Entertainment: 5/5 I'm truly happy with the on-site entertainment. Everyday I made my mom do aqua workouts in the pool. The staffs were all there to help with that, provide lazy games for the tipsy. And water volleyball for those who are more ambitious. This is a smaller resort compared to a few close by. But with my mom being soo scared of the Delta variant. I do appreciate it being on the smaller side. And most important of all is that they provided on site Covid tests. Which cost $35 and you normally get the results back within 4 hrs on the same day. I couldn't have asked for a better set up.. Will come back.

    Yana P.

    Overall I had a very conflicting experience: Food The buffets were pretty good. I liked the burgers and sausages grilled by the pool. The buffets had fresh fish and ceviche, all of the restaurants are easy ti get into. The only one that requires reservation is the hibachi steakhouse. Unfortunately the food in buffets is better than most restaurants, Sushi is the only the exception. Drinks Drinks and bartenders were great. Pretty good mixes and variety, just wish they served more on the beach. Entertainment Great evening entertainment and activity throughout the day. A good balance of cheesy and fun. Service We had a clogged sink and a broken commode that we reported and asked for repair 4 times. Each time we asked, they said how they will fix immediately and a maintenance guy is in the way, no one ever came, that's not e usable at all. Environment Loved the beach! The weeds were cleaned up daily and it was very nice and calm. There was lot of space and privacy on the beach. There is tons of wild life, I love the little raccoons and lizards around the place. But they do run around the buffet areas and the staff are equipped with water guns to chase them away which is extreme,y amusing to watch. Please note that there is a decent walk between buffet and the beach. It's a large territory. Also loved tons of photo opportunities with a swing, love signs, Mexico signs, and beautiful objects everywhere.

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    Travelers beware!!! Hotel says it's all inclusive but it's NOT ... stay elsewhere....

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    The place was very friendly. Walking in the hotel room everything was clean and fresh. The food was excellent as for the drinks were also.

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    Ocean Maya Royale Reviews in Other Languages

    Review Highlights - Ocean Maya Royale

    Octavio and Oli were awesome bartenders along with so many others who acknowledged us every time we were in there sight .

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    Rosewood Mayakoba - View from Aqui me Quedo restaurant

    Rosewood Mayakoba

    (63 reviews)

    $$$$

    Mayakoba

    My husband and I went here for my son's 2nd birthday and had an amazing experience. The villas on…read morethe water are spacious and very comfortable for a family of 4. The service is impeccable. The staff go above and beyond to cater to you. We received 2 pillow cases embroidered with our kids names as soon as we arrived to the room on the first day. Every evening with turndown service the kids were left special little gifts made locally (little wooden animals, knitted toys, etc). So many little touches were personalized - which were thoughtful and made the best gifts we could've received. The staff knew our names, were kind to our kids, and went out of their way to ensure we had a great stay. Our butler was attentive to our needs and accommodated every request. The drink/food service at the pool cabanas and the beach was great as well. The property is absolutely stunning. Of the hotels in the area, this one is by far the nicest, most private and without the typical commercial crowd. Given the location, definitely bring mosquito repellent for when you're spending time outside the room by the water. Overall, absolutely love Rosewood and will surely be returning to this location. Simply put, it felt like a dream.

    First time at a Rosewood property and I left very impressed with this Mayakoba resort. Truly a…read moregreat place for relaxation and for recharging your batteries. It felt private, secluded and quiet. We booked a Rooftop Ocean View Suite, but were delighted to get upgraded to the Two Bedroom villa. A bump from 966 to 1562 square feet of space (not including the extra outside space). The welcome drinks, popsicles (for the kids) and guacamole were great and of course the dramatic boat ride to your suite is one of a kind. The suites at Rosewood Mayakoba are amazing. Even the small suites are spacious (I think their smallest room is 788 sqft). Our suite had plentiful outdoor space, its own dock to the lagoon, a private plunge pool and also a large rooftop terrace. Truly too much space for our family of four (2 adults, 2 kids), but we happily enjoyed it. Service was stellar, which I expected at a high-end hotel. My most recent vacations have been to the Caribbean, so the combination of Mexican hospitality along with the Rosewood service really made for a nice stay. Our butler stayed in contact with us via Whatsapp, but we really didn't have many requests except for booking dinner reservations and ordering more cow's milk to the room for our baby. Our kids had their own monogrammed pillowcases, that we took home. The turn-down service also left small wooden figurines (indigenous) which was a nice touch for the kids. There's definitely an extra attention to detail that's on another level from other hotels. We were able to get a bike with training wheels and also a trailer for the kids to go on short bike rides with. The kids club was very good. Lots of planned activities throughout the day and an air conditioned indoor play area. Our daughter was 3, so one of us was with her, but I think kids 4 and older can stay alone. The staff was consistent and got to know our daughters pretty quickly. There are excursions within the property like the bat cave and boat rides which is nice (instead of just staying indoors doing arts and crafts). The family pool was just okay. There's a small shallow part for toddler to play in and also a bigger deeper pool. It's well kept, but I can see how some might say it's time for a renovation (which I believe they are doing). There isn't a very good gradual entry point in the bigger pool, so I would say it's not the most kid friendly for small children (no problem for bigger kids), since there's one step and then it drops off to 4 feet. The beach also is undergoing a lot of erosion along with the sargassum. It's narrow and slightly rocky, so I feel like if you plan on playing in the sand or spend a lot of time in the water, there might be better options. However, it's still quite scenic and perfectly fine for lounging in the recliner. Food was very good (especially breakfast at Casa del Lago), but is pricey like everyone mentions. La Fondita, the tostada restaurant in El Pueblito, is one of the better and more low-key options at Rosewood. There is a consistent kids menu at all the restaurants at Rosewood. We did not get a chance to check out the restaurants at the other hotels. TL;DR - Luxurious and family friendly resort that shines with their accommodations and service. It's relaxing, but quiet and a bit sleepy (might be too quiet for some people). Food is good, but pricey. Kids club is great, but the pool is just okay without easy entry or waterslides. Beach is not best for extended playtime in sand or water. Even so, I still loved it and would definitely return.

    Grand Velas Riviera Maya - Inside the men's restroom nearest Sen Lin restaurant, located at Zen Grand at Grand Velas Riviera Maya resort.

    Grand Velas Riviera Maya

    (109 reviews)

    $$$$

    This place has it all. Seriously…read more Incredible stay all around. The service is truly top tier. The staff are attentive, friendly, and always make you feel taken care of without it feeling forced or over the top. The entire resort has a luxury feel from the moment you arrive. Everything is beautiful, calm, and extremely well maintained. The pools and beach are great, and the whole place just feels polished and relaxing. The rooms are especially impressive. Spacious, elegant, and spotless, with a very high end feel that makes it easy to unwind and feel comfortable right away. Overall, it was an amazing experience and easily one of the nicest resorts I've stayed at. Would absolutely come back and highly recommend it.

    One of the most amazing experiences of my life! The beach was beautiful lots of activities for…read morekids. Grand class was adults only and absolutely stunning but walking distance from the kids friendly ambassador. There was transportation to get anywhere in the resort. Zen the more jungle focused hotel was Also beautiful. All inclusive 24 hour room service unlimited food and drinks and refillable mini bar. Cocina de autor which is a Michelin star restaurant was amazing , the wine pairing is extra but it's worth it. Piaf has great French food , Frida , Luca , sen Lin and Chaka are kid friendly I missed Chaka but the other three are really excellent. The bistro at grand class is great and azule is a great more casual buffet. There multiple bars the pools and the beach which is beautiful have food and drink service. Some activities are included and the spa is beautiful. My suite was over 1000 square feet with a plunge pool on my balcony. Getting chairs early is key at the pool and the beach. There are bars a coffee shop multiple boutiques gyms and activities. One of my favorite was catch of the day on the beach for lunch . There is a kids and teens club and a kids spa. Beautiful place for a wedding, I saw multiple during my stay. The food is really good! They have a mini golf course most of the year. There is night security and the resort is gated. They have mocktails as well as cocktails. The staff is really friendly. Tipping is optional but tipping in American money is recommended it will get charged to your card. There are three pools not including the spa. One at the grand class ( adult only) , zen, and the ambassador. The ambassador and grand class are walking distance from each other. This resort attracts more than Americans. It's beautiful and a world class resort.

    Banyan Tree Mayakoba

    Banyan Tree Mayakoba

    (56 reviews)

    $$$$

    Mayakoba

    Rating: (4 out of 5 stars)…read more Our stay at Banyan Tree Mayakoba was overall a beautiful and relaxing experience. The setting is absolutely stunning--lush, tranquil, and meticulously maintained. The villa was private and perfect for unwinding. We especially appreciated the thoughtful touches throughout the resort and the ease of getting around via bikes or golf carts. That said, we're giving 4 instead of 5 stars due to a few key issues that impacted our stay. During a rainstorm, the ceiling in our villa leaked, which was surprising given the caliber of the property. The floor on the top deck of the pool was a bit wobbly too. There were also noticeable inconsistencies in service--some team members were incredibly warm and attentive, while others seemed disengaged or confused by basic requests. Upon arrival, Juan, our service person for the week, mentioned he arranged a golf cart and reservations at La Copa but didn't do either. We also felt very rushed at check in, our flight was delayed 40 min, but some guests received bracelets and other nice touches upon arrival we didn't get. Lastly, we ran into frustrating discrepancies with our final bill that took time and energy to resolve at checkout. While these issues didn't overshadow the overall experience, they did fall short of the flawless service we expected from a resort at this level. Still, the beauty of the property and the many highlights of our stay make it a destination we'd consider returning to--with hopes that the service becomes more consistent and infrastructure more resilient in the future. Shout out to Pepe, Rene, and all the cart drivers who were super!

    The Banyan Tree Hotel and Resort near Playa del Carmen is a five-star property located about 45…read moreminutes from the main airport. Upon arrival, we were warmly welcomed and taken by boat across the scenic Mayakoba River to the check-in area. We were offered a room upgrade, which we appreciated. However, during our stay, we noticed several areas where maintenance and improvements were needed. For example, the light switches in the restroom didn't function properly, and many of the outdoor light bulbs were out, including the LED lights above the bed. While I understand that proximity to the ocean can cause wear and tear due to saltwater exposure, I believe that management, especially the concierge team, should ensure that rooms are thoroughly inspected before guests are allowed in. On a positive note, the dining options were excellent, and there's convenient access to nearby resorts with the option for room delivery (with a small fee). However, from a management perspective, I noticed a recurring issue with staff members frequently being on their phones. I recognize that this may be for communication purposes to keep staff informed of activities around the resort, but I would recommend a more discreet approach. For instance, hosts standing at the front of a restaurant should avoid being visibly on their phones, as it can come across as unprofessional, especially in a four- or five-star environment. A discussion between management and staff on maintaining a professional presence in front of guests would be beneficial. Lastly, when I shared my feedback regarding these areas for improvement, the management responded promptly with some thoughtful service recovery measures, which I appreciated.

    Viceroy Riviera Maya - Coral Restaurant

    Viceroy Riviera Maya

    (37 reviews)

    $$$$

    We just returned from Viceroy and had such a relaxing and amazing time!…read more - The staff are all welcoming, genuinely friendly and super attentive -prior to checkin I let them know mosquitoes absolutely love me , they had spray upon my arrival (organic and off!) and they sprayed my patio and had a netting around the bed all set up. I never had any bites until I left the resort my last night for a wedding ! - food: We ate at both restaurants and the food was excellent. Especially the shrimp and octopus dishes. Cocktails were done right! Not watered down like other places . - beach - this resort seems to have the best beach area as compared to nearby resorts with actual sand The pool is a perfect size and was never crowded . Pepe and staff always took care of you. -gratuity - 16% service was added automatically to your bills. This is not an all inclusive , for the quality of service we made sure to bring $USD to add tip for everyone. They all work so hard in the heat to make your experience memorable! -Spa - Splurge for this! Best way to start our days first thing with massages and facials . You can also use the jacuzzi and steam room daily without services. I frequent Burke Williams and their masseuses are good , strong too ! They did our services outdoor for couples in this serene area with a fountain running. -room - we enjoyed the premium villas, super spacious with walk in closet, shower and bath tub . All the villas are close so a short walk to the pool - There is a little bass coming from the next door resort's DJ at night, but when I closed the windows , it was very muffled and did not bother us at all. - long drive from main road - so expect a secluded spot . They will call you a taxi that gets there in 20 min. Download WhatsApp and text the same taxi will take you back. Felt safe ! We can't wait to come back someday! Definitely highly recommend this place for all couples who just need to relax.

    Paradise for sure! We felt pampered the moment we stepped into the beautiful outdoor lobby. Staff…read moreis eager to please! From the welcome coconut drink and cool towels to the thorough tour ( thanks Claudia) ,check in was a great experience. Bellmen we're very friendly and helpful. And our villa was just gorgeous! Heated plunge pool, hammock, and more great you as you enter the area. You are in the jungle, so there is a lot of natural privacy. Inside the villa, you will be caught up in the romantic vibe thanks to the sweet and decadent decor. Outdoor shower brings you close to nature. Many special touches await. Poolside is another area to be spoiled- by Pepe and crew. They will get you anything you want, no need to lift a finger. And the wait staff at Coral restaurant are very thorough. They seem more like personal butlers rather than waiters, taking the time to get to know their guests by name, and learning their food and drink preferences. This area is also beautiful, with a view of the ocean. And the spa is very relaxing, access to the spa facilities including the steam room, jacuzzi is complimentary with your stay. Viceroy isn't without its flaws. The small beach is barely swimable due to the coral/rocks. And though they work to remove the seaweed, if you come from May-Nov that will be somewhat of a pain ( the whole area not just here). And there is music that drifts over from the next door hotel which at times annoys. It wasn't too bad while we were here, but was noticiable. There are mosquitos and rainforest animals around, so if you're not okay with seeing agouti while eating breakfast on your patio, this isn't your place. And yes it's pricey. Nevertheless the quality, service, and beauty of this resort make up for any issues. We didn't want to leave!

    Fairmont Mayakoba - La Laguna - Blue crab tostada

    Fairmont Mayakoba

    (117 reviews)

    Mayakoba

    This resort was the worst experience we had in mexico. The…read morefood is beyond terrible, even the Saffron restaurant that they claim is their best was at best cart food. But seriously the food not only was beyond disgusting the prices are insane, you pay prices as if you dine at the Four Seasons however the food is terrible! Service - at the beach the staff pretend they dont see you, most staff look like they dont want to be there. The beach is also very ugly with the seaweed barriers its just not at all appealing. The resort is big but it looks unkept and not at all modern by 2025 standards. The only positive thing the room seemed clean but the bed definetly uncomfortable. We will never be back here and will ensure i post this review everywhere because i definetly believe all the positive reviews are paid.

    Stayed for a week for a friends 40th birthday and all I have to say is WOW! Service at every point…read morewas amazing. We checked in which took a little bit of time because it was busy. Room was incredible with amazing views. The bar in the lounge served fresh sushi and exotic drinks. We did the all inclusive and their selection of alcohol included was well worth the price. The Italian restaurant had a great vibe to it and all of our servers stayed after closing to make sure we were taken care of until the end. The breakfast buffet had a ton of options to choose from and overlooked the lagoon. The bike rides through the property were fun and there were plenty of golf carts to take us around when we didn't feel like walking. At night, the bar by the ocean was perfect for a nightcap and fresh ocean breeze. The only complaint we had was we couldn't stay longer. 10/10 we will definitely be back!

    Andaz Mayakoba Resort - Restaurant on the beach

    Andaz Mayakoba Resort

    (62 reviews)

    $$$$

    Mayakoba

    When you're at the Andaz Mayakoba Resort, leave your worries behind because you've entered island…read moretime. Even though Mayakoba is not an island, the creators of the resort have created the perfect retreat that keeps you feeling isolated and safe. Mayakoba has 4 hotels: The Rosewood, The Fairmont, The Banyan Tree, and the newest being the Andaz. All 4 properties can be accessed via walking, bike, shuttle, or even boat and have their own set of restaurants. The Andaz offers 4 unique restaurants: Casa Amate, Cocina Milagro, Sotavento, and Tinta del Pulpo (see individual reviews for details). Though comparing the four to each other feels like comparing apples to oranges, the experience at Sotavento could not be matched, as you're having a gourmet meal with toes in the sand adjacent to the beach. Out of the 4 properties, I truly felt the staff at the Andaz were the gold standard. They were always very accommodating, incredibly polite, and competent. If you're looking to bring home a souvenir, I would suggest looking at one of the other hotel gift shops, as the one at the Andaz was tiny and did not provide many options.

    I enjoyed everything about the resort. The food/drinks are great, staff is accommodating, and the…read moreviews are unmatched. This hotel is part of the trio hotels on the beach. The private gated entry to Mayakoba; Rosewood, Andaz and Fairmont. Walking on the beach all three properties are side by side. Very high end and relaxing. There are bicycles for use to each property. Stop in by the pool and grab some ice cream!

    Secrets Moxche Playa del  Carmen - Check-in area

    Secrets Moxche Playa del Carmen

    (55 reviews)

    The property is wonderful. The small pools and "cenote" pools are really cool. The pools close…read moreat 6 pm though. Champagne check in. The rooms are decent. I had a couple of maintenance issues that we fixed within a day (phone and TV). The mini fridge only has Amstel Ultra. Gross. First all inclusive I've ever been to they didn't have a beer from the country in which it was located. The bathroom and rain shower were excellent. The food was very good. The 4 main restaurants say they have a dress code, but intermittently enforced. Street tacos until 1 am every day. The coffee shop is open 24 hr and had pastries and ice cream. It's good. They offer some different lunch options which change daily out near the main pool and beach. The employees are excellent and attentive, with one exception (see below). The "speakeasy" is a dance club. A lot of fun. Opens at 10:30. Great staff. The entertainment theatre is indoors. It was ok. I saw parts of two shows. The downside: for the single occupancy cost (I went alone to a wedding), the value was just not there for 720 bucks a night for one person. It's "mostly inclusive". The extras are everywhere with a staggering price tag. Beach cabana, extra, bottle of wine at dinner extra, every Restaurant had some sort of extra experience. Ribeye steak at ember, 80 bucks. There are enough beach and pool chairs for the volume of people. Of course, half of them are reserved with a towel or personal item and unoccupied like every other resort you've ever been to. I find this highly unacceptable. The beach is fairly mediocre. It's not very wide. The are not very many chairs, and it's not very fun to swim in the water there if you can find a break in the endless amount of seaweed. It's fairly rocky. It's just the way the Riviera Maya is. The coast sucks. This is the third resort I've been between Cancun and Tulum and none of them had a good beach. And the seaweed is endless, along with the army of workers and the loud tractors picking it up. The worst part was the understaffed pool bar. This is the main activity pool. We were there for an hour or two each day, it was the same problem, no bar back, only two bartenders, waiting 15 to 20 minutes to get a drink. Tipping them didn't get you any sort of faster service. They barely acknowledged your presence. They seemed genuinely unhappy, and they were really the only employees at the resort that didn't seem like they wanted to be there. So I will not go back to this place. And possibly never to a secrets again.

    WOW. Just wow! 5/5 experience, would recommend to anyone…read more I'm finally getting around to writing this, but we went in their inaugural year and it ended up being the trip where we got engaged. That special moment aside, this will probably be the nicest resort I ever stay at! We booked on points (before they hiked the points valuation up), and we couldn't believe our luck. We stayed on the Impressions side, which came with a personal butler, access to exclusive rooftops and pool and restaurant, and other added perks. SERVICE The staff here were absolutely incredible, from the swim up bartenders to the cleaning team. Just impeccable from check in to check out. FOOD Seriously, so many options so little time! We loved eating at all of the restaurants here: multiple to choose from meant we never got sick of one thing. We especially loved the Asian spot and the French fine dining one. DRINKS We had tons of fantastic cocktails here! I loved that at each bar and restaurant, there were different specialty cocktails. And the speakeasy?! So cool! POOLS The pool options here are incredible! Tons of options and plenty of room, never felt crowded. We wished the hot tubs were open later to enjoy in the evening, but understand it's a safety issue. AMENITIES Some of my favorite amenities were the room soaking tub, the snacks and desserts set out at the entrance to our building, and the entertainment options: not just the same show every night.

    Blue Diamond Riviera Maya

    Blue Diamond Riviera Maya

    (60 reviews)

    $$$$

    4.5 stars My husband…read moreand I just got back from a 7 night stay at blue diamond luxury resort! This resort was absolutely amazing. We stayed at the Palafito suites and eventually upgraded our room to a beachfront casita =) Palafito Jr suite. Comes with a butler and is suspended over a little Laguna. It is also the closest room to the beach (besides the beachfront casitas) . The room was nice, airy and you get a rooftop that has an outdoor shower/sun deck. The only annoying thing about this room is that the french blinds did not close all the way.. so its super hard to sleep in! The outdoor soaking tub was also kind of a let down because you have to call your butler to fill it in.. The closest restaurants to this room is aguamarina and ceviche bar =) Beachfront casita Ammmmmmazing room. You get an infinity pool on the roof top with a full size day bed annnnnnnnnd lounge chairs. The roof top is kind of private but you could sometimes see your neighbor. The room itself is huge and you get awesome bath products that smell delightful (Bulgaria bath products I think) . You get two rainfall shower heads but one of our shower heads did not work. Like the palafito rooms, the casitas come with a butler! You can also request don Julio in your room with no extra charge ( the other mini bar liquor that they have are cheap) . You get your own beach access and beach cabana where you can order food from aguamarina and the ceviche bar. We were also able to get breakfast delivered to our room from aguamarina and ate it at our deck. Our butlers samanya, sandra and Jorge were wonderful!!!! The bar staff and servers were also great!! We did not encounter anybody rude nor did anyone sell us any time shares . We booked our palafito room through costco travel which included airfare and airport transfer ( around 4k USD from sfo) annnnnnnnd we went through the hotel to upgrade to the beachfront casitas ( only around 1k USD extra charge!!) Tips: -Book during low season. The hotel normally get booked and could have 200+ people. When we came they only had 45 guests total. So safe to say my husband and I got spoooooiled. - there are beware of crcodile signs everywhere... believe it. We saw one underneath our palafito -lots of little critters around so walk around the resort and enjoy!! ( it's about a mile from our beachfront casita to the front desk) if you're lazy theres golf cart transfers . -if you book the cheap rooms you will be far away from the beach and the restaurants -if you wanna see big crocodiles, eat at ambar restaurant at night.. you can see them if you go outside the deck - please tip! Just because it says it's all inclusive. That doesnt mean you shouldn't tip. Butlers (20-30$ usd atleast) a day per butler, housekeeping ($5 each) , servers and bartenders(5$+) , golf cart transfer (5$) We were very well taken care of during this trip! We appreciated all their hard work. -food was amazing for an all inclusive resort. Ceviche bar was great but do skip the pizzas and burgers (trust me) -food at aguamarina was the best during lunch! Skip Caribbean night at aguamarina.. it was eh Ambar was great kind of like a french fusion dinner. -this resort is not a party resort. Mostly honeymooners and older couples. Great for introverts like my husband and I! Under $6k USD with flight,airport transfer room upgrades and tip Not bad!!

    My daughter and her husband are currently there on their honeymoon and it is terrible, they have…read moreonly one restaurant to eat all three meals at, my daughter has gotten sick two out of the three nights after eating. There is construction everywhere. they can't go to the beach because the seaweed is so bad and they have two men and a wheel barrel to remove it. Unlike every resort down the beach who has tractors to remove it. Since it is just sitting on the beach the smell is horrible and you don't even want to go outside. this is unacceptable!

    Petit Lafitte - Chicken tacos

    Petit Lafitte

    (30 reviews)

    $$

    There are plenty of huge resorts in Playa del Carmen with multiple pools and lots of entertainment…read moreoptions. However, if you're in the mood for something quieter, smaller, and more intimate, then Petit Lafitte is the one for you. Focused on wellness and tranquility, this lovely little resort offers daily yoga, sound therapy, and Temazcal (traditional Mexican sweat lodge). It's really a place focused on relaxation rather than activities, and there's nothing more relaxing than a massage by the sea. You can take a dip into the pool, close to the beach. The beach itself is a little rocky, but if you walk a little further left or right, you'll find smooth sand. Staff are great! Friendly, attentive, and very helpful. The bartender is a great guy. We got a tequila shot (which ended up being like a triple shot) and he gave us several mezcal samples as well with great explanations on flavour and origin. There's also daily live music in the afternoon, which creates such a nice vibe. In the 5 days I was here, it was never super busy and truly felt like a peaceful getaway. Petit Lafitte prides itself in its little organic garden which provides a lot of the produce that guests consume. The food itself is excellent, each meal was delicious and made with fresh ingredients. The rooms are rustic and clean. My only downside is the weak wifi, which isn't too much of a concern if you're trying to disconnect.

    Convenient location away from the bustle of downtown PDC. Restaurant on site, good food, friendly,…read moreattentive service with special thanks to Melanie and Martin! Had a lovely massage with Claudia. Very clean facilities, comfortable bed and great sheets! 8:00 am daily yoga classes gratis!

    Ocean Maya Royale - hotels - Updated June 2026

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