The service staff were friendly and attentive, however, it shouldn't take 2 hours for an oil change with an appointment.

Some time ago, I gave a review about the service area that was not the best. I must say that they are consistent. My appointment was set, I arrived to have my radio repaired. Again, no one tells you when you make the appointment that it will take 3 days! As I am checking in with Brennan, he says so sorry that you did not know. But he also says, "call me, here is my card". He highlights his phone number and repeats to call him when you can arrange time. So, I call him. Left message. Did I get a call back? NO! Thought I would give him a day since they are busy with more fleet customers when I arrived. Nope, no call back. Guess they don't want my business anymore when I have bought four autos from them in the past. Wayne Akers is now my choice. read more

Bought a 2022 Ford explorer ST on 05/14/2026 and the battery completely died on 05/23/2026. They promised to have it towed since Sunday but tow truck never arrived. Called dealership for Janes, Justin and Victoria Williams the sales rep and have received no responses. Left messages for GM, Tracy Masilotti and received no response. Have escalated it to Ford Motor company, BBB and social media. Will have it repaired and will demand repayment. This dealership stinks, their customer service is non existent. Do not buy from this dealership. read more

There service department is horrible. There is no reason to have an appointment at 1pm get there at 12:35 and still be waiting for your vehicle at 3:30. Then for them to bring it back to you with the hood not closing . I BROUGHT IT IN SEAL AND CLOSED. There is only a sensor issue . It closed just fine before anyone There touched it. Unacceptable service is and understatement. Thats why the lady right behind me took her vehicle back and didn't even bother after finding out she had been sitting for 2 hrs and they didnt even start her oil change. Tell me what is the point in making and appointment. It does nothing . For a fors dealership I expected more. I will be going to my local repair shop from now on. They care more and show it in the workmanship. read more

AJ and Justin made my dream car come to life! I told them what I was looking for in a Ford Bronco and they made it happen. The buying process was so fast and smooth. Will always come back here! read more

Al Packer Ford West Palm Beach - Ford Bronco - Car Dealers Near Me - West Palm Beach, Florida

Great overall service. Made the buying purchase quick and efficient. Family owned dealership with employees that have stayed at this dealership for decades showing the great environment. I purchased a Mercedes from this dealership and got a fantastic deal showing they are able to work with their clients read more

Al Packer Ford West Palm Beach - Car Dealers Near Me - West Palm Beach, Florida

I was scheduled for service around 3:30 PM. I get there at 3:25 PM. I go through the service department. They give me a number next thing you know 25 minutes later they tell me we have nobody to do the service. I don't know why I went back there I had issues before drove around the corner in my truck and my truck broke down. There's a tourist for not putting the trim back on also. read more

I purchased a used Ford Edge at Al Parker Ford West Palm Florida in February 2026. From the minute I drove out of the parking lot when turning the wheel left or right there was a noise that I question from the start. Unfortunately, I disregarded it a bit thinking it wasn't anything but more the fact I didn't know the cars noises I had my local Ford 3 hours away where I reside check out the problem for me as it was Blue Certified so any Ford could look at it for no cost They told me the noise is both CV axles which must be replaced. You have to ask yourself how was this missed within the service department and inspection that took place at Al Parker? How did anyone drive the car anywhere on their lot and miss this sound, it was very loud?? Second problem was the horn. Turning on the car driving it home day of purchase was fine however once home the next day running a couple of errands the horn would occasionally go on. After the 4th stop on my errand route the horn would never shut off once the car was turned on. Thankfully I was able to pull the fuse to disarm it, extremely embarrassing driving around with a horn that would not shut off. My local Ford says the airbag needs to be replaced which is tied into the horn. So you have to ask yourself is this just a coincidence and the bag/horn thing went bad the second I drove it or was it yet another needed repair missed? My hunch based on the CV axel scenario is another missed item by the service department at Al Parker. Another problem, when driving home from the day of purchase, I would hear something flapping on the right-side front-end area. I would only hear this when traveling over 50mph. The local Ford team says there was a plastic flap/cover under the front side of the vehicle which was missing a bolt, so thus the noise. Again, not sure how the service department missed this with the inspection that they so bragged about Lastly when backing up the camera the view is very distorted, almost foggy. I thought it was just a dirty camera lens despite the car was just detailed. It was not that what so every. Local Ford says there is a recall on the backup camera, but the part is not yet available. My question is did Al Parker service team know this and if so why wasn't I made aware of this? After all it is a safety issue for sure. When discussing these issues with Al parker Ford salesman, his response was any repair needed will not cost me at all due to the Blue Certified Warranty. Well this was not true, there was a deductible that I had to pay my local Ford team of which I asked the Al Parker Salesman if they could please cover this for me, no reply from them what so ever. As a matter of fact I sent an email to management Al Parker with all these concerns with absolutely no response what so ever, shocking that they didn't seem to care about a new customers and the troubles he has had With my local Ford it took days to order parts and have repairs made no fault of theirs but a very big inconvenience for me for over a week with no car. As you might guess I would never consider purchasing any vehicle from Al Parker Ford read more

Found a used van through Cars.com and bought it from Al Packer Ford West Palm Beach sight unseen after the salesman, Chris, assured me it had no rust, no damage, and no issues. Paid about $30,000. When it arrived, the mirror was broken, door wouldn't close, and both sides had undisclosed body damage. Later discovered steering leaks, transmission problems, and severe rust. Tried for over a week to reach management (Justin Shack) -- never got a call back. Completely ghosted. Now I'm stuck with a lemon I can't use or fix. Dishonest sales, no accountability. Stay far away from Al Packer Ford West Palm Beach. read more

Horrible customer service, Lie after Lie 2 days wasted. Salesman AJ is a crook and so is Justin lied to me about getting a referral check they didn't want to give me, for much less than what was promised, the truck I wanted was available one day then sold the next morning? I went to the Royal Palm store and the truck was there? These guys are real shady I won't do anymore business with them and now my credit is tanked from all the hard pulls and no truck read more

I have been doing business with al packer for over 15 years and unfortunately this will be my last time with them. Ironically my father worked for them so some of my fondest childhood memories are playing in the cars as a little boy while my dad worked so it's unfortunate I have to leave these reviews. Communication between kyle service manager and tim operations manager were not great as they had to step in for their newer service advisor mikey downs as he was not communicating as well. They had my vehicle for 8 days to change a water pump, oil change and battery install. They also overcharged me for a battery that on their website and fords website is quoted at 199.00 but tim the ops manager said we don't sell those batteries and charged me 249.00. Yet the exact battery on the promotion for 199.00 is the one installed in my truck. We all know dealerships are known to do some shady things and unfortunately I've worked for a few dealers so I know what goes on behind the scene but blatant sales misconduct is unacceptable and keeping me out of vehicle for 8 days to change a water pump is also unacceptable given I had already made an appt so they knew I was coming in for a noise to be diagnosed. If they were that backed up I could have come back another week. All of this is unfortunate as I have bought two vehicles from al packer and done all my service here but that is done with. I tried emailing both general managers of both locations and did not get responses as well read more

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had front brake pads replaced. 2hr job. took them 4hrs. next day bought new tires. new tires, balance and alignment. 2hr job, took them 4hrs. no consideration for the customer. ps: there is nothing quick about Quick Lane. read more

Atrocious sales team and manager. Don't even bother reaching out unless you want to be harassed for weeks by their sales system. AJ specifically is wildly unprofessional. Spoke to the general manager Tracy about AJ's conduct and it became clear why this dealer has 2 stars on Yelp as he just blamed me for the sour interaction. Don't waste your time, you'll just leave feeling pissed off. Bought a car elsewhere. read more

Made an appt for transmission and some electrical problems. All covered on warranty. They had my car 7 days before looking at it and now just told me they don't have enough time to look at the transmission and to schedule another appt at a later point in time. Poor service, poor communication, poor time management. Left a message for a manager, never heard back. read more

I had such a great experience leasing my Ford Bronco. For about 3 years I have been dreaming about the Robbin's Egg Blue Bronco Sport!! Tatiana made it happen and worked with me found one and it is sitting proudly in my driveway. Thank you to all the managers and finance too. I had such a pleasant experience at Al Packer Ford, West Palm Beach. read more

As a loyal Ford customer that the experience with the body shop has been unprofessional. My truck has been with them for three weeks and there has been no communication regarding the status of my vehicle to top it off. I left a message in an email for the body shop manager to respond back no response.! read more

I purchased a Red Bronco , last one on the lot and it was a loaner car. We had notice a few things wrong with the car , and of course eager salesperson said that will have the car looking totally new . And some things they did follow through on . But we notice a chip on the door the touch it up and the paint department say the bubble will flatten and you will not notice it . If you are not happy bring it back. Well I did write to the salesperson that I am not happy with it. And She said cause it is so minor they will not do anything else. Well of course not cause I have the car now. It is just so sad How customer service is just non existence now. Just so eager to make a sale and profit. And don't get me started on how long they took to pay off the trade . read more

Used to like this dealership. No more. Avoid at all costs. Leased a "new" 2025 Sport Bronco. 1 week later received sensor error warnings. Service denied the warranty claim, saying there was an "impact" on a brand new car! But no impact, no marks, no evidence, and no details. Just denied. After 3 days in service BTW. Then senior management ignored my calls and emails. I am dealing now with Ford Corporate. The silence from the dealership speaks volumes. This is my 3rd Ford from Al Packer. There will never be a 4th. So sick of corporate America taking advantage of the little guy. No more! read more

Guess I should have read reviews before leaving my car here...Check engine light came on due to a recall on the VCT's (for the second time). Made an appointment to bring it in. I was treated rather rudely by the woman at the desk telling me I couldn't just bring my car in for a recall. I told her it wasn't there for a recall that it was there because I made an appointment because the check engine light was on. Because of the recall the car was under warranty, so we were also entitled to a rental. But they no longer have rentals on site, so we wound up waiting for a shuttle to Hertz....quite a distance away. This piece of the fiasco took me 2.5 hours door to door from Palm Beach Gardens. Soooo....fast forward....my Lincoln all on my phone goes off with various things..,then loses all my info. Then we get a call that they can't get into the car, the battery is now dead, and the valet key wasn't in the casing. Miss rude service manager tells my husband "she doesn't have it" and that we didn't leave it. Ummmm....seriously? So we grab our second key and go running out, and the same witch comes out and shows me the casing and tries to tell us again we didn't leave it with the car. I told her I never use the valet key and she better find what they did with it, but left the second key. I then asked why the batteries dead and she tells me that it's because it sat for 10 days, which I know is at least partially untrue because of my phone app going off that they were doing something. And the battery was fine when I left it there. But now I get more crap from her. We're told a new battery cost 190. Ok fine at this point I'm just done. Then almost two weeks later "it's ready". My husband who has limited mobility made the trek out to pick up the truck when they said it was ready and....it's dead again? So they get it started and oh look....someone left the parking lights on...so now the service manager "wants to go through it". So now we're at a full two weeks driving this awful Volkswagen that pulls to the left when the wind changes direction and sucks gas like no one's business, and the cost of battery was was 312...not 190 plus 6 as we were quoted from our "friend". And she still claims that the battery died on its own and not because they left the lights on. And we get the car back...aaaaaand it still doesn't sound right. And despite the fact it was "cleaned" it's covered in fingerprints and there was trash on the back floor. But the check engine lights off....at this point the husbands afraid the car is going to nothing but cost us money once the warranty is gone....so we're trading it in as I type. But we certainly won't be going back to the Lincoln dealership. At least as long as that troll of a service manager is around. Yeah I'm disappointed as despite the service issue I liked the truck itself....but I refuse to have anything to do with the Al Packer Lincoln Service department ever again. And then they don't even bother resetting the clock? And then the trim was broken off the drink holder in the back (and I know it wasn't that way when I left off). Al was a friend of my grandfather's. They met thru the industry. They were both high on customer service. Make me sad to think this is what's happened to his legacy. read more

Al Packer Ford West Palm Beach - Car Dealers Near Me - West Palm Beach, Florida

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This is for the collision center. I took my car in for two minor nicks near the bumper. Both about a quarter inch in diameter. When we received the car those two were repaired however a new two inch scrape was discovered. It looked like a sander got away from the person who was doing the repair. See photo. I spoke to the manager. He didn't know how that happened. So Al Packer refused to fix it. Don't take your car there for body work. read more

Al Packer Ford West Palm Beach - Car Dealers Near Me - West Palm Beach, Florida

Stay AWAY from their service department. Second time that I bring my truck here and my second disappointment! Brennan (service consultant) along with Tim Olsen (service director that said that he would follow my repair closely) said that they received the transmission on Monday and all repairs was gonna be finished by Wednesday. Wednesday goes by and no phone calls received. On Thursday I stopped by and guess what?? NOTHING has been done to my truck. I'm losing business without my truck and they are treating me as a clown! My truck has been seating at their shop for 14 days by now! Very unprofessional and unreliable. We can't even trust the "director" of the department anymore. read more

Spent $43000. on a van that came with only one key. Al Packer is so cheap that they wanted to charge me $200. to program a key that I purchased. Cheap bastards. I will never purchase another vehicle from Al Packer read more

Two weeks ago I purchased my new F-150 at this dealership I got there at 6:30 and by 8:00 when they were closing I was driving out in my new truck. Ed Rodriguez the salesman could not have been any nicer, more knowledgeable and helped move the sail right along. Finance was a breeze and while I was in there they transferred the stuff from one truck to the other. So I was able to drive right off. Also to say the price could not have been beat. It was a 2024 for the price had been reduced whereas when I was in other dealerships they were in full sticker and more. I was worried with all the new tariffs coming in that they would have text something on to the price of the truck but no like I said it was discounted. I took it back the following Monday to have the new bed liner put in it, in and out in no time flat. And also introduce me to Steven parts, and Mikey as my service agent. I feel like part of the family now. Thank you Al Packer West Palm Beach. read more

Al Packer Ford West Palm Beach - My new F-150 at home. - Car Dealers Near Me - West Palm Beach, Florida

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I drive a 1 ton diesel Ford truck that requires important maintenance and regular service. This time I unfortunately also needed 6 new tires after 57k miles. I worked with Alex, an awesome service writer, and we got everything done. Alex communicated well with me, providing me updates. He also checked for any recalls and made sure those were also taken care of. I drove away knowing I received top level service on my investment. It's great peace of mind knowing when I travel across the country that my vehicle is always up to the task thanks to Alex and Al Packer Ford. read more

Al Packer Ford West Palm Beach - My truck and what it tows. - Car Dealers Near Me - West Palm Beach, Florida

James was both knowledgeable and friendly when he checked me in. He took care of our vehicle's needs and called as promised when the oil change was complete. He is a valuable employee and delivers excellent customer service. The facility appeared to be clean and neat and coffee was available as well as adequate seating for those waiting on their cars to be serviced. I wish the car would've been vacuumed like many other venues do when performing an oil change. Additionally, I received correspondence later in the afternoon regarding a recall. I feel the dealer should've been able to communicate this with the oil change peeps being the service center is directly next door. Had I've been privy to this when I dropped the car off, I could've killed two birds with one stone. read more

worst dealer to do business with on buying a car that is coming off a lease. They want to charge $1200 to pay off the lease and do minimum paperwork. If you ask any questions, they treat you as a fool. Lincoln Financial doesn't want to get involved. I would never lease or buy from Ford Motor Company in the future. read more

Love my Ford Edge 2016 Titanium package. Came in for used Explorer but they showed me a car that I truly needed and agreed. Ed & Red are true professional. APW stands by their sales and aren't going anywhere. Truly good business and professionals who want the best for customers. Service help is responsive too read more

Al Packer Ford West Palm Beach - My car - Car Dealers Near Me - West Palm Beach, Florida

I bought a car at Ford al packer and I have not had a very good experience, 2 weeks after buying my car the radio screen stopped working, I took it and they told me you have to leave your car for 3 days and when I came back They had not checked it, they told me we need your car for more time, I bought extra insurance so when I had to leave my car they would give me another one, and at no time did they give me anything, I had to pay Uber and I want Ford to give me back the money that I spent on Uber because I spent all my expenses that I had on Uber and no one answers me for anything, when I received my car it had other damage, the driver's handle is missing I ask service and they tell me that they are going to review the photos , and then they tell me that they are going to ask for the replacement, I have been waiting for a response for the handle for 2 weeks and no one tells me anything, when I went to get my car to service to pay the cashier gave me the bill, she didn't say hello, she just told me your name and she handed me the bill, when I looked I had to pay 1,933.19 dollars, I told her why I have to pay this and her response was, that was the repairs to her car, I asked to speak to another person and I only had to pay 100 dollars, the lady At no point was she interested in helping, it seems very unprofessional of her since her job is to help clients, now I am waiting more than a month for the money I paid in Uber and no one answers me, and my door handle is still damaged I want you to give me a response compre un carro en la ford al packer y no he tenido muy buena experciencia, a las 2 semanas de comprar mi auto la pantalla de la radio dejo de funcionar, la lleve y me dijeron tu carro lo tienes que dejar por 3 dias y cuando volvi no lo habian revisado, me dijeron necesitamos tu carro mas tiempo, yo compre un seguro extra psra cuando tuviera que dejar mi carro ellos me dieran otro, y en ningun momento me dieron nada, tuve que pagar uber y quiero que la ford me devuelva la plata que gaste en uber por que yo pase todos mis gasto que tuve en uber y nadie me responde por nada, cuando recibi mi carro tenia otro daño, la manija del conductor esta partida le pregunto a service y me dicen que van a revisar las fotos, y despues me dicen que van a pedir el repuesto, ya llevo 2 semanas esperando repuesta de la manija y nadie me dice nada, cuando fui por mi carro a service a pagar la cajera me pasa la factura, no saludo solo me dijo tu nombre y me paso la factura, cuando mire tenia que pagar 1,933.19 dolares, le digo por que tengo que pagar esto y su repuesta es, eso fue los arreglos de su carro, pedi hablar con otra persona y solo tenia que pagar 100 dolares, la señora en ningun momento se intereso en ayudar me parece muy poco profesional de ella ya que su trabajo es ayudar a los clientes, ahora estoy esperando mas de un mes sobre la plata que pague en uber y nadie me responde, y la manija de mi puerta sigue dañada quiero que me den una repuesta read more

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I have a ford explorer. I been waiting 4 months for a recall part to be replaced. This is unacceptable. I would not be buying a ford ever again. read more

I wish I can give them -10 stars. The manager is a joke and the service is also a joke. I took my Explorer for a recall and it took me 5 times of taking it in so they would approve it. After they so mcalled repair it my front end started to make a clunck everytime I would turn my wheels. I took it back and they told me it was my struts on a vehicle that had 32000 miles. They wanted to charge me $1800 to do the job, so I did it myself for a fraction of that, but the noise was still there. I took it back serveral more times until finally they fixed it. I was told by the mechanic that they left my transmission loose. Think about how dangerous that is. Of coarse the manager would not tell me that they left it loose to cover themselves. So the struts that I changed out was for no reason and I had to eat up that cost. The problem is that the mechanics get paid per job, the faster they work the more money they make. So when you take it in, its all done in a hurry. Think about how much money people spend on extended warranties that really are not worth you and your family relying on the safety of these fast mechanics. I know I will never buy or service my vehicles with Al Packer ford West. Don't get me wrong Don Patel is a great salesman to buy from if you are going to buy a car there. Its just most of the management are not there for the customer. read more

I called on 3-12-2025 to request a service appointment for dashboard lights that are on (stability control, ABS. Brake). I was provided a next day (3-13-2025) appointment. Dropped off the vehicle on the evening prior at 4:30pm so it would e ready for service the next morning. I waited until Saturday morning (3-15-2025) to inquire as to the status of my vehicle. The person answering (who was polite and professional) informed me that service was closed Saturday and it wouldn't be until Monday (3-17-2025) before they would get to it. She informed me that nothing had been done to it (not even a diagnostic). So I was without a vehicle for 2.5 days at the dealership with no communication from the dealership or the service technician who wrote up the vehicle for service. Truly unprofessional! I see now why people are leaving poor reviews. Apparently appointments just pits you in a long line of customers waiting. I have owned Fords my entire driving life of 45 years and have never experienced such poor communication from a dealership, especially Ford. Good going Al Packer Ford, your service personnel are losing you market share. I will be purchasing and servicing my next Ford somewhere else (Mullinax Ford?). read more

I brought my 2022 Bronco to be serviced. It had an oil leak. After a week and I still hadn't received an update, I called and they said my car was next in line to be assessed. A few days later I went in to pick it up. They had put 700 miles on the car. No idea how that is even possible. read more

I have purchased two Lincolns from this dealership. I have no issue with the sales person. They were not pressuring me and were very professional in the sales process. The service though. Enough that I just sold my Lincoln. My first Lincoln had a transmission leak in 2021. I made arrangements to get it into service and get a loaner. After six weeks I got it back. Six weeks. The service writer never once contacted me to give me an update. At one point I drove to the dealership and tracked him down for him to tell me that this dealership has one transmission service person. A Ford/Lincoln dealership that is one of the larger ones in WPB. Fast forward to 2022. I have a different Lincoln and it had to go in for what I thought was a simple software upgrade. Same service writer. Week and a half later I get my car back. Again, I had to drive to the dealership to get the service writer to give me any idea what was going on with my car. I gave them a bad internal review and the service manager calls and tells me they have one person who handles the Sync systems. One person. The service manager is a master of the excuse by the way. Again, I just sold my 2021 Lincoln and a large portion of that decision was the poor customer service that this dealership provides. Lincoln may aspire to be a luxury car brand but it has a L O N G way to go. read more

I contacted Al Packer Ford East this past Friday to inquire about a Bronco that they recently posted on their site. There wasn't a price listed so I clicked the link which prompted someone to text me asking which vehicle I was inquiring about. After verifying the vehicle I was told the price was $59,500. I stopped getting any correspondence via text so I called the dealership directly and made contact with a salesman named Billy. Billy told me that the price I was given was misquoted and his manager, Andrew, confirmed this explaining that the people who contact you via text don't really know the prices and they couldn't explain why I was given this information. I figured I'd give them the benefit of doubt since mistakes happen. Andrew told me that they wanted to sell the vehicle for $64k and I told him I needed to think it over. My wife and I went to see the vehicle the next morning at which time we met Billy. Billy said that they would be willing to sell me the Bronco for $63k which Andrew told me he'd do if I purchased it this weekend. I told Billy I wanted to see the car in person but was still contemplating the purchase since I have a Bronco on order for $60k. My wife and I decide to head home and think about it some more. Upon returning home, I went onto carfax.com and low and behold, there is the same Bronco I just went to look at listed at $59,500! I immediately called and spoke to the online manager "Red" and explained the situation. I told Red that I came to see the Bronco in question and explained the now second discrepancy in price. Red told me he was going to speak with the GM and get back to me. That was the last I heard from Red. I then call Billy and asked him what was going on. This is the second listing for their vehicle at $59,500 and everyone at their dealership is denying it. I told him I would come right now and buy it at $59,500, no haggling, plus tax, tag and the usual dealer fee. Billy tells me, "you know how much commission I make on that price? A hundred dollas" insert New York accent. Why is how much commission you're making on a vehicle the customer's issue? Are you kidding me?! How unprofessional. Billy then tells me since this is my second time seeing this price he'd fight to make the deal happen. Ok, I'll forgive the commission statement. Billy calls back about 10 minutes later with the old "I have good news and bad news". Billy tells me that the dealership agreed to honor the price however another guy was "looking at it" and said he was going to let the dealership know if he wanted it by 3 o'clock. If this "guy" didn't call back, the Bronco was mine. Now, come on. This isn't my first rodeo and I wasn't born the night prior. Even if there was another prospective buyer, I had already inquired about this vehicle the night before. Since I had previous family plans I agreed to play the game and call back at 3. 3 o'clock comes and I call Billy. Billy tells me that he was going to check with his manager to see if the vehicle was still available. Surprise, surprise, he tells me it isn't. Somehow I saw that coming like the ending of a predictable movie. This actually worked to my favor though as I was able to buy a brand new Bronco, same Wildtrak trim, from Greico Ford in Delray for less than these thieves were selling theirs. I understand that dealerships are in the market to make money but don't play bait and switch games. I was a buyer ready to come and do business without any BS. Al Packer Ford seems to "lure" people with prices they have no intentions on selling vehicles for and then blaming glitches and and other people for the discrepancies. Not only did you lose out on my business with purchasing a vehicle but you lost on on my business utilizing your service department moving forward. I can't say I was surprised at your D- rating with the Better Business Bureau. Buyer beware. read more

Completely floored by the professionalism and customer service at the service center at Al Packer Lincoln in West Palm. Not only did they change the battery in my 2014 Lincoln MKZ in a timely manner, but completely detailed the vehicle inside and out and installed floor mats. The car was dropped off completely neglected and an absolute disaster and was sparkling clean when picking it up. They went above and beyond taking the liberty to have it detailed, and the gentleman who did as well as the detailer should be recognized for incredible customer service. The pricing is reasonable, the waiting accommodations are sufficient, and the staff is efficient and pleasant. Altogether a great experience with the service center at this dealership. Thank you. read more

Al Packer Ford West Palm Beach - Car Dealers Near Me - West Palm Beach, Florida

I would never will buy a used car from them again. We purchased a ford 2018 Escape within less then 3 months engine blew. They took weeks to fix, bring it back car wouldn't start. The guy told me to throw fob down elevator was out wouldn't walk 4 flights. I said it'll break, nope I'll catch it. Nope he broke it! Jumped car needed new battery,new hoses (it only had 28000 miles on it) we put only maybe 30 if that. Get it back finally new on comes in without the key,luckily still had old one,he programmed it says cars misfiring. Are u kidding? Now new spark plugs. they've had it more then we have. They weren't very cooperative said car in excellent shape , Sold us a lemon.Never recommend them. Not happy!We never received any paperwork on the car's history. Trusted salesman our mistake. Wonder how long before something else goes wrong? We barely drive it even when we have it which isn't very long! I can't believe an engine blows in less then 3 months, then everything starts going if it's a great car. Salesman said perfect car great shape no problems lie, lies read more

Sales department and management are liars and cheaters they will say anything to make a sale if you have a problem after you purchase a vehicle they will brush you off and don't want to anything to do with you. read more

Express Lane - these people are plain liars and cheats. They told me my battery was leaking, I said thank you, it's under warranty at Sam's Club. So after there service I went to Sam's only to find out there was no leak. I guess it was an attempt to sell me a battery that I didn't need . They are the only one servicing my car, for a few years (no longer), each time they give me a brake check. The last time I went there they told me my brakes and rotors were shot and needed to be replaced. Did they intentionally let the brakes go so bad that the rotors went also? Go figure. read more

The service department is awful Had an appointment at 9 am for 2 recalls Got there was taken right in, then had to wait for hertz they came 1 hour later with a mini van with 5 people in it and then I wqould have had to wait another hour there to get a loaner Needless to say I passed, took my car to Wallace in Ft Pierce an hour drive away, they fixed everything in 2 hours and left. I have bought 4 cars from Al Packer I will never go BACK Lincoln needs to do something with this dealership, spoke to customer relations person told me that's the way they do things Unreal read more

The housing at the bottom on the drive's seat broke. I brought my Explorer in went to parts to order the part was told to go to service When to service was told to go schedule an appointment to repair. Went to make the appointment the only person to schedule was at lunch! Called to make the appointment now I have to bring the vehicle back for them to look at it. What a joke!!!! read more