After dealing with a few dealerships and all the usual games, I called Alex at Lexus of Palm Beach…read moreand told him straight up I already had an offer in writing and was not interested in going back and forth. I asked if they could beat it and he did. No hassle, no pressure, just handled it exactly how it should be. My wife is over the moon with her new Lexus and could not be happier. The showroom is beautiful, but more importantly the whole experience was smooth and easy. I cannot stand deceptive sales people and Alex was the complete opposite. Honest, straightforward, and easy to work with. Mo in finance was great too, quick and simple. Highly recommend Lexus of Palm Beach.

Our Apple car play wasn't working so we pulled off the turnpike into the dealership. George showed…read moreus how to do a factory reset or reboot. It made all the difference & we learned a new trick!

I didn't know. not sure, we stopped by no one came out to say hello. We walked outside for about 20…read moreminutes to look at cars. I asked a young man about a sales person he stated they were all busy and I should make an Appropriate Appointment to talk with a sales representative! I said ok and left. The cars are beautiful we just wanted to ask a few questions.

Don't waste your money and time here... I ask for leather seats.. and guess what they do? Never…read moregive my spare keys and and I pay for leather seats and they have no consideration for their customers..

Usually the service is absolutely excellent. I've never had an issue. This last experience was a…read morebit more challenging. There is a new person managing phones and check in and she would benefit from additional training. For instance, possibly saying "I'm not sure" and offering to find someone who can provide more help if she doesn't know the answer to a question. Or writing things down so she doesn't forget them. I came to pick up my vehicle, she took my first name, asked me to have a seat and when I followed up with her after sitting in the lobby for 15 minutes, her response was "oh yeah, what's your last name" indicating she forgot that I was there. I was hesitant to write a review about this because I understand being new and needing grace but I would definitely recommend that she receives additional training. Otherwise, Erica and JD are the best and I will continue to use this location for now

They are crooks ...i own a 2002 mercedes benz E55 AMG. I recently installed a new battery in the…read morecar. Opon starting the car i realized the radio read "code". This is an anti-theft set up by mercedes so that if it is stolen you cant use it..every car has a different code number so you have go to a mercedes dealership with proof of ownership and they give you code for Free..this can be done in less than 2 minutes..but instead giving me my code for my car they refused and insisted that put the car in their shop so that they can charge me for a service that should be free..if they would do this to me for this minor free issue,what would they do to you??

Poor experience overall - brought my Yukon Denali to their Okeechobee location in WPB complaining…read moreof an issue with front wheel hub bearings. Service dept completed work to resolve the issue, but problem was not solved/corrected. Brought it back a second time, and issue not resolved that time either while the problem was getting progressively worse. They had the vehicle at the dealership for over 2 weeks in total, and could not correctly diagnose or correct the issues. Frustrated, I took it to another GM dealership close by. Problem rectified in 3 days, and turned out to be the exact same issue I thought it was when I brought the vehicle to Schumacher initially ! Needless to say, Schumacher will never have my business again.

Vehicle dropped off 4/25 for oil change, fuel filter, tire rotation, ac was blowing hot, and a…read moreplastic part on the mirror broke and I wanted it replaced. First of all the tire rotation could not be completed due to lug nuts being over torqued which they were the last to install them and they now say it will cause damage to the wheel in order to remove them. Not that is only the beginning, I then text messaged them that this would not be my responsibility as they were the ones that over torqued in the first place. Once I send a reply all contact was lost. Repeatedly called and asked to speak with a service advisor and every time someone picked up the phone they would hang it right up because they are so "busy" in my opinion they are porky managed and have techs with little to know experience. How do you over tighten a 2500 lug nuts without carelessly sitting in it with an impact gun. Overall the worst experience I've ever had with any car dealer. Will never be returning and I hope that can figure something out before they go out if business. This is not the only negative review which should say something about management. On a side note when u had to go in to finally get an update on my vehicle there was only 1 advisor at her desk and the others huddles around what I'm assuming is the service manager laughing and playing around while you have customers waiting 2+ weeks for their vehicle

I bought a 2022 tesla from them online. Leticia was very helpful before I put down the deposit. She…read moreanswered my texts most of the time. Before I put down the deposit, I made it very clear that I wanted her to charge the car before they shipped the car to me. Also, she agreed to give me the charging cable. And I asked her to help me check if there's any dent or imperfection on the car because i couldn't see clearly with the videos she sent me. She agreed to all of these requests. I fully trusted her at that time. When I received the car, the car is 20 percent charged. No Charging cable. And there's an obvious dent on the car. I texted her. She said some other agents probably took the charging cable before they shipped the car and she would mail the cable to me. I haven't received the cable yet after 3 weeks... Regarding the dent, she said if i wanted to return the car, i would need to pay for the shipping fees and the 1200 dollars dealership fees.

In October I purchased a BMW m850i from these guys and the experience to say the least has been…read moreabsolutely horrrible.... First things first the car showed up with significant damage to the hood, passenger rear quarter panels after months of back and forth them and their shipping company refused to cover clear damages that weren't listed. Moving along in January 2026 I find out they sold me a car that was reported stolen and they knew it so I can not register the vehicle and they have refused to buy the car back and its been endless excuses. So now I have a car that I cant register and never own. Lets fast forward to yesterday. Seeing how I cant register the car they have to send me new temp tags every 30 days. They sent me one I put on the car Monday. I get swarmed my local police task force saying the car is stolen bc they have sent me a bad temp tag that comes back to a Mitsubishi SUV........ STAY FAR FAR AWAY FROM THIS PLACE

This was an extremely frustrating and disappointing experience from start to finish. I was…read morepersuaded to buy a Jeep Gladiator that was roughly $20,000 more expensive than the Wrangler I originally wanted because I was assured it would ride smoother and better suit my needs. That turned out to be false. The ride is terrible. I was also promised that I would be involved in the customization process, but I was not. Decisions were made without the level of input I was told I would have, and the final build did not match the specifications I clearly communicated. I specifically told them the vehicle could not exceed 6'7 in height because I need to fit into parking garages throughout California. I was assured that would not be an issue, yet the final vehicle ended up too tall, and it now causes ongoing problems in daily life. To make matters worse, I was sold expensive insurance that I later found out I cannot even use in my state. I was also charged $3,500 for a custom truck bed cover that is made of cheap plastic and leaks. Because it leaks, mold has grown on items stored in the truck bed. Charging premium prices for workmanship and materials like this is unacceptable. I ended up spending far more than intended on a vehicle and upgrades that did not match what was represented to me. Based on my experience, I would not recommend this business. I paid premium prices based on clear assurances, and what I received did not match what was promised.

Everyday I'm excited to get inside of my jeep and drive it. It's really a dream come true. They…read moretook my vision and turned it into reality. From the exterior to the interior. I have black seats with pink trimming. See my Instagram for more @kenyattagadson

I took my vehicle in service and discovered that it was in need of a transmission replacement. I…read morereceived superb customer service and advisory support from Keith, whom was very professional, thorough and informative during the entire process.

I saw kratom in water bottles openly on the table, I asked the general manager about it who brushed…read moreme off like it didn't happen. For those of you who don't know Kratom is a serious drug and acts like an opioid. These people are putting their employees in danger having someone on essentially painkillers driving cars. If I could give -10 stars I would, absolutely one of the most shocking things I've seen.

I was researching about a purchase and was very clear about a few items:…read more 1. Two items about the Cross that were not noted in the online description. 2. When you contact me via email, just give me those answers. It seems that their sales staff does not follow a possible buyers request. I was contacted with an appointment, I was sent various emails. If you as a salesperson cannot follow simple directions from a possible client, it means that you will never listen to me regarding my needs.

Buyer beware!!!…read more Last month we bought our daughter a RAV4 from Palm Beach Toyota for her birthday. We negotiated an OUT-THE-DOOR PRICE -- tax, tag, title, and every nonsense fee they could dream up. We wrote a check, signed all paperwork with their finance manager, and were sent home with a temporary tag and the promise that the permanent plate would be mailed. Fast forward to today: the temp tag expired LAST WEEK and no plate ever arrived. After repeated calls, I finally reach the finance manager and am told we "owe" another $266, which is why they never sent the tag. Let me be very clear: Out-the-door deal Signed "we owe / you owe" paperwork Paid in full No disclosure of additional balance No plate mailed No notification Finance manager position? "If you want the plate, you'll have to pay the balance." So now my daughter is driving with an EXPIRED temporary tag because Palm Beach Toyota is holding her license plate hostage after closing a paid-in-full deal. This is either gross incompetence or intentional bad-faith business practices -- neither is acceptable. Next stop: Penske Automotive Group corporate, followed by the State of Florida, DMV, and anyone else who thinks this behavior is normal. Absolutely unreal that this is how a major dealership chooses to operate. Do better!