Andre arrived on time to fix my dragging sliding door. He removed the double glazed 4ft by 8ft…read moredoor, strong guy ! replaced the rollers, cleaned the track and replaced the handle within two hours for a reasonable charge. Excellent work and good value. Peter -West Vancouver

I called to re key 7 locks in my home. They came same day and messaged me to say when they would…read morearrive and promptly came on time. Roman was polite friendly and very professional! i would definitely call them again!

For some reason this now shows up as a place in Surrey - My original…read more (5 star) review was for the branch on Hudson St, in Marpole. Updating to 3 stars as I don't know if they've changed management (I hope they haven't)

We were looking to duplicate keys to a "PacLock" padlock. We tried calling/going to so many…read morelocksmith stores, but they did not carry that brand. We finally stumbled on to Action, and yes! they did have it!! Thanks to Geoff B. for his review. I had seen the sign on their store before, but had assumed them to be an alarm system-type company, since I had noticed the "Security" more than the "Lock".

Got a key cut. Only opened the front door. Wouldn't open either deadbolt, door lockset, or…read morelaundry room. Took it back. The guy puts it on his machine and tells me it's the same as the key I gave him. He said the tumblers in my locks must be old. I said "in three different locks?" He said "yes". I asked him why the key I gave him works. He tells me it's because it's old as well. Never going back there again. Got a key elsewhere that worked perfectly. You can keep the 6 bucks because you're never getting another cent out of me, you loser.

I usually go to a locksmith in Vancouver but every time I go there there is a wait. Better Lock is…read moreless busy but their prices are more compared to my usual go to Locksmith. They charged $30 for rekey. They do a really good job and the job is fast. I took my lock there to get it rekey. It was done in 5 mins in and out. That was very impressive and speedy. If I went to my usually locksmith in Vancouver, it would have been 1 to 3 hours depending on how busy their day is. Overall, everything worked great. I came home and installed everything. I am happy and can sleep at night now.

Professional friendly installation and listened to our questions and provided answers... thank youread more

Passionate, honest locksmiths that genuinely care about each of their customers…read more Having just moved in to our new office & warehouse, we needed some lock work done. We called a few locksmiths but none were available on short notice, but luckily these guys were. Jason (owner) is a great guy to deal with. Super friendly and knowledgeable, he's definitely not out to rip you off like a lot of trades people. One of the locks we had was a seldom-used brand. Instead of trying to source one, he creatively found a generic lock chamber that would work, saving us $$. After quickly finished the re-keying, Jason went the extra mile (at no extra charge) inspecting our facility for possible security holes. Sure enough he noticed we didn't have security collars around a couple of locks, making it easy for someone to break in. So he installed some heavy duty collars. He also pointed out different ways a thief could break into our building without being detected, which was obviously good to know. Thankfully we don't store valuable goods. When it comes to any trade, when you find good guys (or gals) you stick with them. I highly recommend calling West Coast Mobile for your locksmith needs. Are they the cheapest? No, but definitely worth every penny. If you want to be cheap on your security go ahead. You'll get burned later.

A few years ago, my vehicle was burglarized while parked and my registration papers (with my home…read moreaddress) were stolen, along with a spare house key that was stashed inside. It was a huge crisis as a criminal had our address and house key and could return at any moment. Jackie was able to attend the site the same day mere moments after I called, and re-keyed our locks so the stolen key would no longer work. I was in a huge panic to think that a stranger had access to my personal information, but Jackie was very kind and reassuring and made me feel better about the ordeal. He explained that this sort of situation routinely happens to many people and that the mistake of leaving registration papers and spare keys in a parked vehicle is not out of the ordinary. Since then, I am much more careful with my keys and hope not to need Jackie's emergency services again, but I am comforted to know that his service remains available if any issues arise in the future.

Highly efficien top quality work and affordable price right there. Highly recommend!!read more

A-Line has come to our rescue a number of times. They are fast, efficient, reliable, and honest…read more We highly recommend them. We originally had a top of the line lock installed, then later changed it to a cheap deadbolt. It was a waste of time for everyone. We highly recommend you spend the money for a secure deadbolt. The cheap one kept failing in the below zero temps. It's made of cheap metal. The more expensive deadbolt won't do this. We've been highly satisfied with A-Line every time. Thank you, A-Line.

I had my lock replaced by A-line Locksmith a couple years ago. They responded quickly and from what…read moreI remember were good to deal with. Unfortunately I had misplaced my receipt over the years and wanted to inquire for a new one. Before making the call, I had on hand the "key number" card that was given to me at the time, for I was told it was important since it determines which type of lock it is. Thinking it was enough information for a receipt, I called the number printed on the card. A woman picks up and asks me what day I had my lock done and that the key number given to me is of no use. I couldn't remember the exact date, but gave her the approximate months. I asked if she would be able to send me a copy of it through email. She responds with "We don't have email, only fax". I found it highly absurd that a business did not have an email so to make sure I was hearing things right I asked again and nope, A-Line Locksmith doesn't own an email account. Since I didn't have fax I asked if she could send me a picture of the receipt through a cellular phone, which she responds with not owning a cellphone either. Then I asked if there's an office for me to pick up the receipt, for which she responds with "Richmond" at first, then correcting herself to only being mobile and there are no locations for me to get it. Shocked at what I'm hearing, I tell her I didn't have a fax machine and (this is my favourite part) she responds with, "I have thousands of receipts to go through, if you don't have a fax machine then you're wasting my time!" I was pretty upset by then and told her to give me a call when she finds it. After hanging up I couldn't put my finger on why all of that didn't make sense... then it hit me, my FIRST communication with A-Line Locksmith was through TEXT MESSAGING. I had inquired about a lock with a text message which included a picture! I go online to find their website, and I was right, they have a cellphone and email. I text them letting them know that I had called earlier and didn't understand the lie about not having these forms of communication when it clearly states it on their site. I texted the approximate months for when I had the lock done and asked again for the receipt to be sent to me. No response. The long weekend goes by. No call back. The following week I gave them a call and left them a voicemail. No response. I called them again and of course they didn't pick up, nor called me back. Sure, A-Line Locksmith is great when they want your business but after that, you're really of no value to them. After 30+ years of business you would think that they have learned a thing or two about customer service. If you need a lock done, spend your hundreds of dollars elsewhere.

We needed to change the locks on our office, and this guy came right away, within two hours of our…read morecall. He and an assistant finished the three locks very quickly. He took our credit card number on his smartphone, and emailed us an invoice right away. No pain. I guess this guy owns a franchise. They have so many websites (not just Yelp pages) so I'm not sure where to review. The business card he gave me says "Mr. Locksmith / 555 W Hastings St", but that Harbour Centre seems to be their retail outlet, and the other addresses are where the mobile locksmiths work out of.

Their customer service is worse than the worst call centre! They made the original security keys…read morefor my apartment. When I bought it I had to go through them for new ones. For 2 YEARS I called and called and was always told the keys were out of stock and they would contact me. They never did. I emailed and they never answered one email. TERRY WHIN-YATES made an appointment with my wife to come and then didn't come and had someone else call and to say he was 'sick'. He made an appointment with me for today at 2pm and then at 2pm HE called as he just discovered he was still sick! SICK is a good work for it. I would never trust someone like this with my security. This not a one-time mistake situation but a two year pattern of rude treatment and ignoring customers. Finally I went to a competitor who knows how to communicate. I can't imagine how they stay in business!!!! PS: Terry wrote back to say that no legitimate locksmith would make keys for my lock? Is that why he made two appointments to do so? He is trying poorly to cover his tracks but it just makes no sense.

This is practically an institution in the Westend! Accurate (which took over Devak years ago) have…read morebeen running this with the same great service for years. Always friendly and I've had many keys cut and a troublesome lock set replaced without any issue.

I love these people!…read more My key was jamming in my lock and they sent someone out within 20 min and cleaned the lock and didn't charge me for it as they said they guaranteed their locks for life. I hope the new owners have the same heart!!