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    Ala Tenn Propane

    1.0 (3 reviews)
    Closed 8:00 am - 4:30 pm
    Updated 3 weeks ago

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    ThompsonGas

    ThompsonGas

    (6 reviews)

    I am disgusted with this company. First off, I discovered a leak on their meter. Called them out…read moreand witnessed the tech tighten the leak before calling me out there to tell me there was no leak. So if you have a problem with something like this, I highly recommend that you video the issue. Secondly, 4 days after my due date, i come home from a funeral only to discover that they have disconnected me after only 4 days of being late. Ridiculous right? So now I am stuck with an outrageous bill that was caused by their equipment leaking and them deceiving me about it, and a $75 reconnect fee. GO SOMEWHERE ELSE FOR PROPANE. They only got 1 star because I had to choose before posting. Actually they get NOOOOO star

    We contacted Thompson gas company because the tank had run out of gas, emitting an unusual smell…read morethat the residents were not familiar with. When we called Thompson, they advised us to have the situation checked immediately or they would call the police. A guy came out came out, never went into the house and left, stating they could not deliver gas for 5-7 days. In the meantime, we reached out to another company to provide gas, only to discover that Thompson had actually placed a lock on the tank. They claimed it was a rental but were unable to provide any documentation to support this claim. The tank has been in place for over 40 years, and no such issue had arisen before. We informed Thompson that our state was under a declared state of emergency due to extreme cold weather and requested that they remove the lock and deliver gas. Payment was never an issue, and we were ready to settle any charges promptly, if there were any. However, they refused to remove the lock preventing another company who came out to put in gas. The following week Thompson still could provide no paperwork proving ownership of the tank and seemed indifferent to the potential harm caused by leaving residents without heat during a critical time. Their actions showed a disregard for basic human needs, and I cannot continue or condone doing business with a company that operates so unprofessionally and heartlessly...

    Ala Tenn Propane - propane - Updated May 2026

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