I came in to determine the cause of several ent issues I've been having (for months/years). First,…read morethe nurse practitioner, Andi Veren, I worked with was amazing! She was super helpful and made sure I felt comfortable and knew the process of assessing my several issues. Then, nurse Beth conducted the first debrief of my hearing test as well as a first assessment of my sinuses. Again, she walked me through all of my results and next steps. She also walked me through the follow up appointment and assessments. During my follow up I met with Dr. Marshall. I was blown away by the time he took to go over my imaging and the implications. He is absolutely one of the most down to earth and thorough physicians I've ever seen. I am blessed to have found this location and highly recommend Dr. Robertsons practice for any of your ent needs.

I had suffered with impacted ear wax and an earache all weekend. I tried two other ENT's offices,…read morebut could not get an appointment because the doctors were in surgery on Monday. Fortunately, I was given an appointment with the nurse practioner (Beth, I believe) at Dr. Robertson's office. She was great -- very kind, professional and good at what she does. I had an excellent experience with the entire staff and am so grateful to be able to hear again and be pain-free!

I really wanted to like this place!! I mean the name is a giant pun!! That's what the two stars are…read morefor. I have severe virtigo and have been anxiously awaiting an ent appointment with Dr. Davis. Today I received an email stating that my appointment would be cancelled if I did not reschedule by 5pm today. Super confused, I called the office and they said that due to a new provider starting they would have to push my appointment, that I've waited months for, back another two weeks.... Well I started reading other Yelp reviews and found that they may try to switch providers on me too so I emailed back and sure enough I was not even seeing dr. Davis. Super disappointed. Now I've wasted two months of vertigo and nausea that I could have gotten treated elsewhere. Oh well! Good luck with these guys.

I had an appointment for a follow-up in January and I asked before my appointment if there would be…read morea charge. I was told that all of the services I received would be covered and I would not have to pay anything. A month later I got a bill for $211. I followed up with the office because it is unacceptable to me that I was told something would be free and later expected to pay over 200$ for that service. They were unwilling to waive my bill. I will not be returning here and I suggest asking for written back-up for anything they tell you regarding payments.

Arrived on time (30 minutes before my 1st appointment) for my appointment in the morning and was…read morethe only one in the waiting room. Waited 45 minutes to be called back. So I spent a lot of time in the waiting room. So here is my feedback: The music is terrible. Like 1960's elevator music. Like funeral parlor music. Depressing. To add to the old grandma music, they have a TV that shows ocean waves, dolphins, various soothing nature, which adds to the entire funeral parlor grandparent theme. Honestly, it is depressing. Once I got back to the auditory person and went through the hearing test, it was great. Recommend this place, but bring headphones and listen to your own music. You will thank me later.

worse experience I ever had in a doctor office the receptionist was very rude and unprofessional…read morenever going back there again

I'm giving this practice five stars because Dr. Sillers diagnosed me right away and gave me the…read moremedication that I needed. I have been seeing dr. Robertson, Well actually his nurse practitioner and she gave me the wrong diagnosis. This doctor really listens to you and he doesn't seem rushed. He knew it was related to my acid reflux even though that is not his specialty. He told me what medication to take and what to expect along down the road. When I go to this practice I never have to wait more than five minutes! And they took my temperature they are very careful. The receptionists are pleasant as well.

I told Dr Sillers and all the nurses before surgery that I was a bleeder. He sent me home soon…read moreafter the surgery and upon getting home, I started to actually drip blood like a faucet. I tried Everything they asked to stop it. I actually had a NP with me..My daughte finally put me in the car to drive me back to the surgery center. They had all left early because it was Friday. So she went to the office. The lady was Absolutely No Help. She said she would call him and to just wait for Dr Sillers to call me . He had also told me he'd call me later to check on me. I had already bled through 5 towels at that point. My daughter finally took me to the ER. I bled through 2 more towels there while I was waiting to be seen. After we were able to get in touch with someone from SV Hospital, Dr Sillers's partner finally called me because Dr Sillers had left town. So his partner calls as I'm being wheeled in a wheelchair to a bed, and agrees to see me in the office. So we leave the ER. However, he was unable to stop the bleeding so he ended up just packing it. My nose was ruined at this point... The packing made my nose heel crooked. I ve had to have a 2nd surgery to fix what he ruined. I obviously never went back and never will.

I'm new to town and was looking for an audiologist. This office and providers are on network for my…read moreinsurance. This is inside a big medical center so you need to allow for time to park and find your way inside. At level 2 is where you'll need to be from the parking deck to have a walkway either into the hospital or to the medical center for doctor appointments. The staff were all friendly. Dr. Roth (newly married, previously Dr. Hatchett) was very kind and informed me that my insurance doesn't pay for hearing aids. Taking this into account, she let me know the options I had moving forward. We were able to order a replacement battery for my current (older) hearing aids. She called the manufacturer and ordered this. Once it arrives, she'll be able to replace it in office. She also informed me of another program that may be able to assist me with getting new hearing aids. I really appreciated that information. I recommend this office just based off of my first appointment.

Excellent Audiologist and office staff. Very knowledgeable and efficient. Quick appointmentsread more

Update: Their phone system does not work for the surgery scheduler. I have tried reaching her for a…read moremonth to reschedule an appointment and cannot reach her and the front desk does not forward my name/number.

Our daughter had been having lots of ear infections, so our normal pediatrician advised us to come…read morehere. Dr. Shirley was great. He has been very kind and knowledgeable, answering all of our questions and concerns. He did not push surgery, even though we ended up going the route of putting tubes in her ears. He performed the surgery and everything went great, and our daughter is doing much better. The other staff are nice, from the nurses to the receptionist to the audiologist. Speaking of which, the audiologist performed hearing tests and was great working with out daughter. Inside the rooms, there are toys and books to help keep our toddler entertained. Overall, I was happy with the service we got, and continue to get, whenever we have questions. I wish all doctors offices were the same.

We did a visit for a X-ray after an annual check up. They are very good with the kids.... Very…read morefriendly and helpful. The service was quick and easy visit. I love it has convenient parking and leave it for the patients vs staff. Love the cleanliness and kid appealing atmosphere. And they are open later which helps to not check out of school for appointments.

Was here for a procedure for our one year old toddler and it couldn't have been more frustrating…read more Normal things you think one should be able to expect from a well established medical facility... 1. Knowing your child's gender...after having stacks of paper work that show what his gender is, no one can get it right...I understand if its another establishment, but a doctors office that has seen him multiple times and specializes in the human body...I shouldn't have to correct 5 different people about this in a 10 minute period of time 2. "Show up at 6:30, it'll be a 10-15 minute procedure and you'll be on your way, super fast"....still waiting on a doctor 2 hours later...and by the way your toddler can't eat or drink anything since yesterday 3. As a parent, I expect to be briefed on the procedure, what to expect, what they will be doing with him...but no, not one explanation of what the procedure entails from anyone...the doctor pops in says a measly hey then leaves with no info... Nurse come in a takes him and also explains nothing... Very disappointing

I cannot say enough great things about Dr. Stone and his staff. All of them! The quality of care…read moreand "bedside manner" is untouchable at One Medical. Our family has made Dr. Stone our Primary Care Doctor and we will never use anyone else. The team at One Medical are always available (a national team is available after hours) for yearly/semi-yearly labs, wellness visits, and sick visits - and you seriously can walk in and not wait more than 10 minutes. We have access through my employer, however, I have referred friends for a private membership who have thanked me time and again for telling them about this great place!

From the owner: One Medical is one of the largest independent primary care practices in the country, offering…read moreextraordinary healthcare to all of our members. One Medical's member experience is powered by intelligent uses of technology, including a mobile app that helps schedule appointments, renew prescriptions, and message with a provider. Consistent, quality care is ensured through up-to-date digital health records and with proactive digital health reminders. And if you can't make it into the office, One Medical makes access to care frictionless with face-to-face virtual video visits available from anywhere, anytime. By seamlessly integrating technology with human-centered care, One Medical is changing the way you go to the doctor.