They took our money and delivered terrible customer service. The initial consultation went extremely well, in fact, we were really impressed with Dr. Bentley. I was looking forward to a breast reduction. I had to do my own leg work to obtain medical clearance and I made sure they had everything they needed. They lost my paperwork four times and I had my doctor at UAB and my local primary send over everything they needed. This was planned months in advance. I called a couple of months prior to the surgery date and they said they had everything. Two weeks prior to surgery a girl from their office called me to tell me that they needed my paperwork and I was in disbelief that they were once again saying they did not have my paperwork. I have a history of afib and a blood clotting disorder so with these two areas of my medical history, I, nor my husband, felt comfortable moving forward with this practice. I politely declined the surgery at this point because of the lack of assurance we had. It's perfectly normal to doubt the point of what else would they forget while I would be under anesthesia given the number of times they lost my paperwork. The office manager told me that I would not be refunded my deposit back because I was the one who cancelled. What part of that "they dropped the ball" do they not understand? Does Dr. Bentley even realize why he lost me as a patient or does he even care? I believed in this physician enough to give them payment so why in the world do they think I would cancel for frivolous reasons. The reasons were legit and they should have made this right by doing the right thing. We own our own company and when someone drops the ball, we, as the owners, make it right with our clients! Apparently not all business owners are created equal. read more
