You just can't beat ACE hardware. Stopped by for some screws and fasteners. Was greeted upon entry. I looked a little lost walking around and a worker in a cowboy hat came by and asked if I needed help. Took me to the right isle and showed me the exact product I needed. Ace just has such a good standard and good training practices. Its employees ALWAYS know what they're doing and seem to enjoy their job. Kudos to the dude in the cowboy hat. Sadly I didn't read his name tag. read more

Alamo Ace Hardware - Dublin - Store front - Hardware Stores Near Me - Dublin, California

Went in this morning for a very specific item. I was greeted by a very friendly employee at the register who pointed me to the right aisle and told me she'd call someone over to help. Jay, the supervisor on duty, met me in the aisle and helped me troubleshoot my issue. He showed me a few different options and ultimately found me the perfect item for my project. Both employees were incredibly friendly and helpful. Love coming to this store! read more

Well, I ALWAYS THOUGHT this was an ACE Hardware, but I learned today they are an INDEPENDENT STORE and they DO NOT match ACE's policies. Purchased an item 9/13, didn't work well, then failed... was not able to return until today, due to an illness. Went in with receipt, was told '30 day return policy, no exceptions'... long term customer of the Alamo location, believe me, I'll be going to Walnut Creek ACE, who IS NOT OWNED by this family from now on. BTW, ACE Hardware, the National Organization, is issuing now me a refund. read more

I'm surprised by all the negative reviews. This is my go-to hardware store, I've been here many times and love it. Employees are friendly and helpful, and the store is a manageable size and not overwhelming to browse. And yet they always have what I need. On my last visit I needed a specific size bolt and nut cap that were very unusual (non-standard fasteners for furniture ordered off Amazon, with atypical threads). Brad helped me find something very similar, and it worked! He invested about 5 minutes trying to help me solve my fastener mystery, he was so helpful. I do not like the "other" massive hardware chains stores at all, Ace is great and this location in particular is excellent. I'll be back! read more

Stay away from them as they don't honor the company's return policy. And the store manager doesn't know how to run the store. Home Depot is the place moving forward read more

The store is charming and up to date. It has that neighborhood vibe with sections of table top decor, baking needs, kids stuff.in addition to your hardware needs...a broad appeal. Employees are super helpful, stock is well organized. Bought my paint here. It was easy to flag someone down to help me at the counter. On three separate occasions, I bought samples and asked questions, to which each employee was able to speak knowledgeably, providing tips on which paint was suitable. Employees also asked me questions about my project which made me feel the service here is very thorough. read more

Our company been shopping with Ace Hardware for over more than 15 years And every Ace Hardware we go to , we are always greeted nicely and politely But our first time at Alamo Ace Hardware on Crow Canyon Road We had an experience that I wouldn't wish nobody to have, Customer service was horrible. There was so much negative attitude coming from the worker. Come to find out he was the store manager name Wayne Zimmerman. I am a project manager for my company and the key to a successful business. Is customer service. I don't know how Wayne is a store manager because this customer service sucks. I thought he was a regular employee that was on training and just started, while I was speaking to him. I honestly recommend Ace Hardware. They have great service and great supplies, but I don't recommend the Crow Canyon one. If that's how the store manager conducts himself, I don't even want to know how the employees carry themselves professionally. They need to do something about that store manager because he's not fit for the job. read more

Worst customer service I've ever dealt with. The supervisor, I believe his name is CJ provided the worst customer service he shouldn't be in charge. Refused to take my return for no reason. I had the receipt and the item in the original package. Do not shop here read more

This is a great Hardware store. They have a lot of stuff. Always Welcomed when you enter and offered help right then. If you can't find it, they are able to help find it or order it, but you will be amazed at home much there is here. read more

I had a bathroom project and at my wits end. Thankful for the very helpful Alamo Ace Hardware employees who went ABOVE AND BEYOND to help me with my project. I will definitely shop there more often and support their business. read more

Don't go here near closing they will tell you they are closed 5 mins before closing and can't wait even when you know what what you want and go to the register, I'll just stick with Home Depot for now on... smh new store and lost my business already read more

Candy store for men over 30. Has everything I could possibly want including products for the Green Egg. Got gardening supplies, but after looking through everything yesterday, I know it's worth the drive from Castro Valley. Sorry Peet's, will get my propane tank refills by you, but for everything else, I'm going to Alamo. (Service at Peet's Hardware is equally great, but majority of stocked products at Alamo are higher quality. read more

Finally after a few years a hardware store is open in west Dublin again. Being in the jack in the box, copper skillet parking lot..the building itself is updated and is very neat and clean inside and outside. From the outside, it's appearance is slightly deceiving and upon entering it is sadly smaller versus it's San Ramon and Livermore counterparts. And to be the biggest disappointment is the fact they don't have a garden/plant center. Beyond that, the employees are very friendly and on the most part very proactive in making sure you are ok and finding everything that you need. And the store itself also has a decent amount of home goods like kitchen accessories and gadgets and a decent size bbq area with Weber and other manufacturers and the tool selection is at least so far pretty good and has most every day needs for repairs or home improvement for around the house. All in all a nice new addition to Dublin. read more

Special shout out to Sharon in the electrical department! She really knows her stuff, I've been searching for a box extension at local hardware stores and it seems like everyone I got on the phone didn't know what I was talking about. I don't know if Sharon is a retired electrician or watt but as soon as I mention my exterior plug she described what I was working with and the type of extension I needed to make it work properly and safe Employees like her are the reason I stick with Ace Hardware. Ace Hardware must treat their associates right because it's difficult to find experienced and knowledgeable staff anywhere else. If you want informed and experienced answers and not Just some kid pointing to an aisle number and a point in the right direction make sure you go see Sharon for all your electrical needs! Also an honorable mention to Norm in customer service for doing a phone sale since my technician forgot his wallet today! read more

I just went to Ace Hardware in Dublin and wow -- the store is so nice and well organized, the staff here is professional and knowledgeable and it's easy to find help. I will never go to Lowe's or Home Depot again! read more

moved his office into downtown of another city. guess he doesn't have a willing wife until after she is found, only way to locate a lost wife is follow the credit card path ... Ace Hardware has nice items to clutter the inside your cupboards with. I purchased a very nice iron skillet to pan fry meats and fish in. iron skillets are the best. I found quite a variety of sizes during christmas time. I purchased a lot of christmas gifts this year from Ace hardware. in fact I purchase all my gifts at Ace Hard and they were all very well received. read more

The store is in a bit of an unexpected location. It has everything I need -- so far. Great store. great service.

Saturday afternoon. NO one in the massive paint department. 24 minutes of standing here. Workers all over the place. NO one that can mix a can of paint. Why have a beautiful store and a paint department at the center of it? read more

I was having a difficult time finding a vinyl strip for my shower door. Kristen not only found one at her Alamo store but delivered it to Dublin for pick up the next day. That's great customer service! read more