It's 9:45 and the Hertz hours are 9-12p on Saturdays. There is no one in the store or answering the…read morephone inside.

Reservation in hand and turned away. Richmond W. Broad St…read more My wife, service animal and having to go to the airport to pick up a vehicle. Several ppl turned away other than us. Staff has a I could give a mess attitude. From other customers this happens quite often at this location. Do not count on a car at this location.

We had the absolute worst customer service I've ever experienced while traveling. A flat tire on…read morethe highway turned into nearly 15 hours of fighting with online reps and rude store employees in attempt to receive a new vehicle to finish our travels. No empathy, no communication amongst themselves, and no professionalism. Would not recommend this location or Enterprise cooperation.

Avoid. They lied about the pickup procedure, refused to pick me up, provided no alternatives, and…read moreshot my schedule in the foot. Also, they take fifteen minutes to pick up the phone and their number on Google isn't even correct and goes to the another location.

Do not rent from here. The operator is very rude and disorganized. My car I reserved was not…read moreavailable so she tried to raise my rate. Did not advise me about after hours drop off box hidden behind the e building and made it seem like it was my fault I returned it early. She is a bad representation of Budget Avis. Paulette.

We were grateful to this location for their professionalism and helpfulness. Our vehicle required a…read morelong term repair and we needed an SUV. The business reps helped with exceptional customer care by providing a reliable and clean vehicle. We asked for a name when Ms. Paulette shared her identity. When we turned in the vehicle we were pleased with the assistance from representative Jennae. Both were helpful and very knowledgeable to assist. The experience was so much better and convenient to traveling to the airport or another location. We are appreciative and will return if we ever need to rent again. Highly recommended!!!

I had to rent a car at the last minute due to mine breaking down. I booked online. When I arrived…read moreto pick up my large SUV, there was not one immediately available. Kyle went out of his way to secure me a car so I could continue with my road trip vacation. He easily could have said that there was nothing for me, but he worked really hard to get me something that would fit my family. He was able to turn around a recently returned car quickly by taking out back and cleaning it himself so I could get on my way in a timely fashion. Thanks Kyle!

This place took my reservation a month in advance. Then when I got to there shop…read more From over 100 miles away. They treated me like shi++. The managers was the one. I think he is racist. Because that's how I was treated, sorry Enterprise. This manager or any other manager from an enterprise. Will never see my business ever again. I advise you take your money somewhere they appreciate the customers. Truly Horrible.............. The location is 7919 West Broad street Richmond Va.

Personal and professional, I have used this location for both. I felt like they really cared about…read moremy experience and made sure I was comfortable with the vehicle. They even asked about my daughter I had gone to see on a previous rental. I watched the young lady at the counter handle an irate customer with grace and courtesy. Out of cars and managed to find one for them. It's hard to find good people. You certainly have, and now I have too. Thank you.

Unfortunately, my parked car was hit in a parking lot, necessitating two separate visits to…read moreEnterprise within a month for rental services. During the first visit, I was provided with a 2026 BMX X3, which has a plethora of advanced features. However, as someone born in the 1960s, I found the technology a bit overwhelming. For the second visit, the 2025 Toyota Corolla Cross was a more suitable choice. The drivers sent to pick me up from the dealership or body shop were professional and friendly on both occasions. Despite the busy atmosphere at the office and the high volume of phone calls, the Enterprise staff remained courteous, professional, attentive, and friendly. Nicki was a joy to work with.

TNT auto rental is honestly the easiest it's gonna get. They got me a car in no time for the best…read moreprice I could find.

I'm gonna keep this short & sweet. TNT Auto is amazing like 8th wonder of the world amazing!! They…read morehave literally taken the burden of booking a rental car (which I do alot for work) and turned it into the easiest experience ever. They personally drop off and pick up the cars from your house and send over a receipt via email. The staff is so pleasant and accommodating they get how busy I am and tailor their communication style to meet my needs!! Five Fabulous stars for TNT Auto, check them out!!

Automax saved the day for me on August 18th 2026 after Avis left me and my family stranded after…read morelying to me and denying me a rental while visiting from Chicago for my daughters military graduation. If I'm ever in town again,it will be Automax and Automax ONLY!

Ellis perfect guy, very straight forward, Get the job done...He makes sure to give you good…read moreservice.......However I can't say the same for David he IS very UNPROFESSIONAL!!! Lies about call backs, very argumentative!!!

From start to finish, this car rental experience was absolutely flawless. The team went above and…read morebeyond to make the process smooth, stress-free, and genuinely enjoyable. Booking was effortless, the car was spotless and in perfect condition, and the pick-up/drop-off couldn't have been more convenient. What truly sets this company apart, though, is their exceptional customer service. Every interaction felt personal and thoughtful--they anticipated my needs before I even had to ask. Friendly, professional, and genuinely caring, they made me feel like a valued guest rather than just another customer. I've rented cars all over, and this is by far the best experience I've ever had. If you want reliability, quality, and outstanding service, look no further--you won't be disappointed

DO NOT RENT FROM ENTERPRISE! I have been an Emerald member…read morefor over 10 years. My last rental was for a week where I was required to travel to two different cities in two different states. A week after returning the rental my credit card was charged for a week's worth of tolls in my home city - which I wasn't in for 5 days! When I contacted Enterprise they asked me to email them proof that I was out of the area and couldn't have triggered the tolls. After I did this they still charged my card for a toll on the morning I had returned home even though I had not driven on any toll roads on my trip. Eventually I had to get my credit card company involved. After over 10 years of exclusively renting from Enterprise, my loyalty and history were completely neglected for $35. It was incredible that I had to "prove" that I was out of the city where the tolls were charged. 10 years of renting and acquiring Emerald status meant nothing. Never rent from a company who has no respect for their devoted and loyal customers.

Horrible customer service. We reserved a car only to be told they didn't have one available when we…read moregot there and had to get an electric car. We went to trade the car in and made ANOTHER reservation for a gas car, it was gone when we got there The lady, Paulette, is rude and never answers the phone. She has a smart mouth and a bad attitude. She has to be related to someone to keep her job. I don't know how they stay in business.

I had a reservation for 3/21/26. I booked through Booking.com on 3/6/26. I presented the email…read moreconfirmation for the rental and the insurance that was purchased separately for incidentals. The short caucasian guy at the counter pulled up my reservation then proceeded to tell me I owed him $280 for a one-day rental. He rudely stated that if I wanted the car, I had to pay again. A CSR rep from Booking.com confirmed the rental and wanted to provide a virtual card. The guy became rude and said that he wasn't taking a virtual card. This went on for an hour. Needless to say, I didn't get the rental I prepaid for. I should have known from the reviews, but I gave it a shot anyway. Sadly, I was met with the same rudeness. When will Corp make the necessary changes? This is unacceptable behavior for a Corp business. I'm also going to report Avis to BBB. This type of behavior needs to be recorded. Times are hard! People's time and money are valuable! I would give zero stars if I could.