We had a death in the family so we had to immediately fly from Phoenix, AZ to the Richmond…read more(Virginia) airport. We spent the night packing and making arrangements so we only had two hours of sleep that night. After traveling all day we arrived at the Richmond Airport around 11:00 PM. When I went to Budget to get our car, I was told it would be two hours before they had a car ready for us. The agent told us they had a car for us, but for some reason we would have to wait two hours and he would call our name when our car was ready. There were about 75 people all waiting for their Budget rental cars standing around the Budget counter. While I was at the counter, another customer asked if they had called his name. The agent's response was that he had not called anyone's name yet. So with only two hours of sleep in the last 36 hours, we were stuck waiting for our Budget rental car. We were seriously considering calling an Uber to drive us to our hotel which was 1.5 hours away. We had gone over to the Alamo counter, but they had a sign stating they were only taking customers with a current reservation. I had booked the Budget car through Costco and wanted them to know about the terrible position Budget had put us in. After calling Costco Travel, the agent cancelled our reservation with Budget and made one with Alamo. We went to the Alamo counter and spoke to the extremely friendly agent, I wish I could remember his name. He reminded me of Morgan Freeman! Twenty minutes later we were driving out of the airport in our Alamo rental car. I will never use Budget again. Costco and Alamo saved the day.

I rented from Alamo and it was probably the best car rental place I've been to. I've been to…read moreenterprise and hertz which are way more expensive than Alamo. Friendly staff too.

great service, reasonable rates. I accidentally returned the car to the wrong location in…read moreRichmond. No problem. They even drove me to the train station afterwards. Enterprise is not the cheapest, but they are by far the most service-oriented and customer friendly car rental service. thanks

I rented for 31 days while my car was in the shop. My first car had a broken seatbelt, my second…read morecar had a smoke smell, my third car did not have any washer fluid. Leading to separate visits back to enterprise to swap out or rectify the problems. The other issue is by the 3rd car i asked to upgrade to an SUV with AWD and was verbally quoted about an extra 7 dollars per day. It ended up being double. I never signed a new agreement on the new numbers and did not receive a new RA. These were all avoidable and preventable issues, and I am the only one that has to suffer the consequences. I reached out to enterprise directly and they never responded. So i opened an AMEX dispute and they fought it. AMEX ended up doing a chargeback in my favor. Now enterprise sent me the bill and is arguing with me via email that signing an agreement for one price automatically means I signed an agreement for a new price. Then they tried to lie and say I was given the correct price verbally. I also had to complain about turnpike fees, i took toll roads the entire 31 days and paid cash every single tried, they tried to bill me anyway (it was refunded). Unsafe cars and shady charge practices here! Avoid it at all costs!

Avoid. They lied about the pickup procedure, refused to pick me up, provided no alternatives, and…read moreshot my schedule in the foot. Also, they take fifteen minutes to pick up the phone and their number on Google isn't even correct and goes to the another location.

This Enterprise sucks. Do not rent from them. I had a nail in the rental car that I rented in…read moreanother city and roadside sent me to exchange the car. The guy gives me a rental car smaller than the car I originally rented and on empty. I told him that I just filled up my original rental car and asked if the exchange rental car was full he said, no. I politely asked if he was going to put gas in it and he said,no. The car barely had enough gas to make it to the gas station. I was already running late for my conference. Enterprise sucks...The car was dirty inside and seats stained. They should not be in business. National is so much better. Dr. Craig

Ellis perfect guy, very straight forward, Get the job done...He makes sure to give you good…read moreservice.......However I can't say the same for David he IS very UNPROFESSIONAL!!! Lies about call backs, very argumentative!!!

I rented a vehicle with automax this past weekend. Ellis made sure I had a vehicle for my birthday…read moregetaway with same day service and no reservation. He was even nice enough to actually call me and wished me a happy birthday on my birthday. I will definitely rate them with a10/10 and will refer anyone to them looking for a last minute rental.

Do not rent from here. The operator is very rude and disorganized. My car I reserved was not…read moreavailable so she tried to raise my rate. Did not advise me about after hours drop off box hidden behind the e building and made it seem like it was my fault I returned it early. She is a bad representation of Budget Avis. Paulette.

One of the most terrible rental companies I've ever dealt with!! Gave my rental away and excuse was…read morelow inventory. Reservation was booked WEEKS PRiOR! No PHONE CALL OR EMAIL! Now I have to cancel my trip to ATL and Airbnb I can't get a refund for!!! This is very unacceptable

All the guys at this location were great! They found a rental on a day where most were booked and…read moremade the experience great! Super friendly and accommodating which is rare with most rental car places we've dealt with in the past.

Made 2 reservations for today and one in the morning got canceled luckily I didn't leave the house…read morebut the 2nd reservation i made for 2pm I leave the house to go pick up the car and on the way there I get a call from them saying there are no cars available. The 3rd time I called they told me an area manager should call and it would be very quick and responsive and here I am waiting still for a call back or anything.

Had a great experience with Flow Rental. Christian is very Professtional,Reliable he exceeded my…read moreexpectation. Will be contacting him soon.

From the owner: No Credit Checks/ No Security Deposit/ Unlimited Mileage/ Roadside Assistance/ Maintenance Included…read more Whether your car is down for maintenance, you need to get around and run daily errands, special events, that special night out, or even if you don’t want to drive your car we’re here to fulfill your needs and we’re only a call or text away. Your premier destination for hassle-free and top-notch car rentals in the heart of Richmond, Virginia. At Flow Rentals, we understand that every journey is unique, and we strive to make your travel experience seamless, enjoyable, and memorable. No Walk Ins, Appointments only

From start to finish, this car rental experience was absolutely flawless. The team went above and…read morebeyond to make the process smooth, stress-free, and genuinely enjoyable. Booking was effortless, the car was spotless and in perfect condition, and the pick-up/drop-off couldn't have been more convenient. What truly sets this company apart, though, is their exceptional customer service. Every interaction felt personal and thoughtful--they anticipated my needs before I even had to ask. Friendly, professional, and genuinely caring, they made me feel like a valued guest rather than just another customer. I've rented cars all over, and this is by far the best experience I've ever had. If you want reliability, quality, and outstanding service, look no further--you won't be disappointed

DO NOT RENT FROM ENTERPRISE! I have been an Emerald member…read morefor over 10 years. My last rental was for a week where I was required to travel to two different cities in two different states. A week after returning the rental my credit card was charged for a week's worth of tolls in my home city - which I wasn't in for 5 days! When I contacted Enterprise they asked me to email them proof that I was out of the area and couldn't have triggered the tolls. After I did this they still charged my card for a toll on the morning I had returned home even though I had not driven on any toll roads on my trip. Eventually I had to get my credit card company involved. After over 10 years of exclusively renting from Enterprise, my loyalty and history were completely neglected for $35. It was incredible that I had to "prove" that I was out of the city where the tolls were charged. 10 years of renting and acquiring Emerald status meant nothing. Never rent from a company who has no respect for their devoted and loyal customers.

Walked in to pick up my rental car and had to wait for the young lady behind the counter to finish…read moreeating. Two other people were there eating as well and just left me standing. After she went outside to assist someone else she finally addressed me and then she didn't have the car I rented but told me she could rent next size up for more money. What good is a reservation? If you don't have the car then don't accept the reservation. The place is dirty and very unwelcoming. She advised me that each location is privately owned. That explained why the one down the street was so clean and professional and this one was a dump.

Want to know what annoys me Budget Car Rental? Being lied to by your company after receiving a…read morerental we waited 2 hours for only to find it full of trash and vomit! After calling and speaking to a manager, we were promised a guaranteed 50% discount and told she would try for 75%. To our surprise, when we dropped off the car we found that not only was there no discount, but also a late fee added when we provided our flight info in the reservation and were actually early dropping off. Called multiple times and have been hung up on, told nothing can be done and refused escalation. Will NEVER use your company again and will make sure all I know are how you treat customers. Check out the puke and trash pics

TNT auto rental is honestly the easiest it's gonna get. They got me a car in no time for the best…read moreprice I could find.

I'm gonna keep this short & sweet. TNT Auto is amazing like 8th wonder of the world amazing!! They…read morehave literally taken the burden of booking a rental car (which I do alot for work) and turned it into the easiest experience ever. They personally drop off and pick up the cars from your house and send over a receipt via email. The staff is so pleasant and accommodating they get how busy I am and tailor their communication style to meet my needs!! Five Fabulous stars for TNT Auto, check them out!!