Do not rent from here. The operator is very rude and disorganized. My car I reserved was not available so she tried to raise my rate. Did not advise me about after hours drop off box hidden behind the e building and made it seem like it was my fault I returned it early. She is a bad representation of Budget Avis. Paulette. read more

Budget Avis Car Rental - Some of the worst customer service ever. Very rude and unorganized. Will be getting in touch with the corporate office in NJ. - Car Rental Near Me - Henrico, Virginia

One of the most terrible rental companies I've ever dealt with!! Gave my rental away and excuse was low inventory. Reservation was booked WEEKS PRiOR! No PHONE CALL OR EMAIL! Now I have to cancel my trip to ATL and Airbnb I can't get a refund for!!! This is very unacceptable read more

I prepaid for a car for 2weeks Sunday-Sunday online. My flight was delayed and I was unable to pick up the car on that first Sunday before the location closed, but got it early the next day. The car had several noticed and acknowledged dents and dings, the car was filthy and I had to stop to clean the inside of the windshield. I returned the car on the contracted date and time. When I got my billing statement I saw that my credit card was charged an extra $249, the associate could not explain to me why this was and she told me to call Customer Service. I called and was connect to a very rude and useless lady named Andy, she said that because the car that I prepaid for was not picked up on the scheduled time , my prepaid contract was voided and a new rate was applied. I will NEVER rent from Budget/Avis ever again....they are thieves disguised as a legit business! Renter be warned! read more

Worst exp ever. Longtime loyal cust. The rep at the airport input the wrong code for the return even tho I had an email & their online system showed to rtn to Norfolk. At drop off they charged me a 1 way chg even tho they could see I was right. And then I had to call again in a few days to get it refunded because of their system. Same rep also told me we could drop off the night before, drove all the way there late at night, no drop box in an unsafe area! Spent hours on the phone & then at the counter dealing with this. 35 compensation for problems, then they lied & said my refund was part of the compensation! This was the 3rd recent time with poor service, no more for us. read more

Worst rental facility ever. I made my reservation for a 12 foot moving truck for 9am. Got here at 8:55, waited until 9:20, just to be told that my reservation I made 3 weeks ago doesn't matter and that they don't have the specific truck available. When asking the lady at the counter how this is possible if I made a reservation she became instantly bothered and agitated that I had this question. I then asked that if they knew they didn't have a truck, why was I not notified about this so I could rent from a location that does fulfill the reservations. Lady got in my face and was rude. Called support and they will be launching an investigation for my unfulfilled reservation, customer service, and coming to the location to speak with those workers involved. I have never ever written a review, but the treatment from this "company" was absurd and I feel like those who are considering using them for moving, or even car rentals should know what to be prepared for read more

My experience here was so bad its hard to believe. It took over an hour to pick up a car we had reserved online (there was no one else in line) because the employees were goofing off and generally incompetent. Every few minutes we would have to wait for them to finish a personal conversation (including mocking another costumer who had just pulled into the lot) before they continued helping us. After all of that, they announced they didn't even have the right size car we reserved online and said we would have to pay extra for the space we needed. We were so ready to get out of there that we just settled on a smaller sedan. Once we opened the door it reeked of cigarettes and we had to negotiate another car so we wouldn't get charged at drop off for smoking. We finally left over an hour later with a car smaller than what we paid for. Would highly recommend going to any other rental agency. read more

we reserved a car to pick up on monday morning, oct. 24, 2022. they had no cars, and they did not know when they would get more cars. avoid this location, since you may get stuck. watch out for monday morning pick up, you may get stuck. try the pentagon city budget / avis location. read more

Bad customer service. Would not rent from this establishment. The owner did not seem to be willing to understand the customer and was quick to lose potential business read more

I had a very great experience. I had a special request and not only did one of the staff, Paullette, was able to accommodate my request but she went above and beyond to make sure that my request was fullfiled. My car was clean, performed well, and met my satisfaction. The return process took awhile but that's because I'm use to renting and returning at airports. Overall, I would rent again from this place. read more

This was my first time renting from this location and I needed a car for a trip from Richmond VA to Charlotte NC and back. I reserved my rental car on the kayak app about 2-3 days before I needed the car and the rates were pretty good for a full size sedan with unlimited mileage. When I went to pick up my rental I was greeted by a nice African American lady with glasses working the desk. She was speedy with setting me up for checkout and once I completed the process she gave me the keys to a white 2019 Chevy Impala. The car was clean and drove great during my trip. It was pretty stylish, great on gas, and I was empressed by its features and comfortability. Plenty of space. Only notables with the car were that it had a slight smoke odor lingering and a medium sized hole in the bumper from a previous customer but these two things didn't stop me from enjoying the car and my trip. When I came to drop the car off there was a slight misunderstanding with the lady at the desk and an obnoxious customer whom seemed to have brought the car in an hour and a half late and was upset about having to pay an extra $10 dollars for the late fee. Other than this discrepancy that I walked into my checkout went very rapidly and smoothly. I would definitely rent from this location again. read more

Rented a car today for a day from this AVIS location. CUstomer service person at the counter was helpful, friendly. The car however, is a different story. The foot rug was stained, the car smelled and there were bits of cookies and crackers all over the car. The car seemed to be used by someone who got in with muddy shoes and it was NOT CLEAN AT ALL. I have never had such an uncleaned rental vehicle before. If i would not have been in a hurry, I would have returned the vehicle and never rented this vehicle. I would have expected much better service from AVIS. read more

This was the absolute worst car rental experience! The person working the counter was totally unprofessional! Started out by trying to charge additional for my rental due to a shortage of cars, but then came back and said all the cars were rented in the morning and they can't honor my rental. After spending 25 minutes of my time only to have no car and all other car rental places are closed. Representative was very unapologetic, and actually seemed to enjoy herself! read more

I will never rent a car from here again, they don't have a drop box and they charger me unnecessary chargers. Enterprise is the best place to rent a car from. I should give this place no . So Enterprise I'm on my way back to rent a car in 2 months. read more

Van was clean and service was great. Our trip to DC was made so much easier with a nice vehicle.

Rude customer service. The agency operator was rushing me to make decision if I want the car or not. And it was less than 5 minutes of thinking. The lady tried to rushed us because it nearly close time I guess... Which is another 1 hour 30 minutes til close time. Very disappointed. read more

Horrible company to use. I returned my rental the same night with a full tank of gas and was STILL charged $40 for an entire tank of gas. DO NOT ever choose the fuel service option because they will charge you for a full tank of gas no matter what. Also, you have to leave your car a mile away in a very secluded area. Will never use them again. read more

The staff at this location is amazing! I won't rent from anyone else. They go above and beyond to accommodate me. I have a old car so anytime I travel I rent from them and leave my car there. Upon returning from a trip my car was snowed in and the gentleman working shoveled it out for me when he didn't need to. Paulette always has a smile on her face no matter how crazy or busy it is at their location. read more

Awful customer service..Lady name Paulette was representative and she was extremely rude...I had a 12 Noon reservation and upon arrival was informed that my vehicle that I reserved was supposed to be there and that she was unaware of where the vehicle was or when it would be delivered from another location. At 1:50-2pm the vehicle arrived and It was dirty so a cleaning took about another 30mins..very poor customer service. I know how it is on a holiday weekend so I was more than patient and understanding, however she was rude and BUDGET was a complete inconvenience to my trip with minimal compassion or concern about how i was impacted as a Client, which I find weird as they are a FOR PROFIT company... Oh did i Mention i couldn't drop the vehicle off at the time i picked it up because they closed for the holiday so I would have to return it by 11:45am or go to RIC airport or pay for another day at full rental rate calling corporate was a waste! I had to keep the car for an additional day due to the no drop off policy and ALL they offered me was $50 which was half the day of the car I rented.. read more

i took rental for a day and i was just 30mins late but the lady who works there she took hour late charge and i really dont understand..Infact i got car 30-40 mins late because car was not cleaned and she was not ready to listen anything..they are not customers friendly..In future i would never get rental from avis... read more

The worst experience ever, I went to pick up a car, and this was my second time in 2 weeks, I am a visiting businessman and I used my international DL, the lady there refused to give me the car, when the CEO of the inviting company called her she said I can't, of course I went immediately to a nearby location, picked an upgraded car for same price with no comments, today same thing happened, and with the same lady, of course asked me for my original license with my international license, which I gave her after having family ship it to me overseas, guess what, SHE REFUSED TO GIVE ME, this time saying the date is not matching on my licenses, and i of course went to a nearby location, got another car and drove a way (after a free upgrade), but that's not all, when I was walking out of the other location, the other lady called me and said she just received a call from this store hinting to her this issue and warning her to rent me, but i got it and things are good, I ONLY SEE THIS AS A RACIAL PROFILING PROBLEM, WILL POST EVERYWHERE, WILL SEND TO THE NEWS AND ON SOCIAL MEDIA.. JUST BECAUSE I AM A VISITING MAN!!! THANK YOU FOR THE HOSPITALITY.. read more

If I could give this location and franchise owner (middle aged black skinny black woman-dressed like a flight attendant) a zero I would! This is the most horrifying experience I have ever encountered regarding customer service. I cannot believe this owner is still in business and cooperate has not removed her rights as an owner! I had a 9am reservation for pick up. Arrived around 10:30 am to pick up my vehicle to drive to Dulles with two small kids. Owner had no "cars" on the lot to provide me and then started calling renters to see when they would be returning their cars for the day because she didn't have any on the lot. I videotaped and photographed the lot which had plenty of vehicles, just no "cars". She could have easily upgraded my reservation to an SUV etc and I could've been on my way. Instead, her two year old inner self came out and she displayed an attitude and unwillingness to assist. I asked her to contact the Richmond airport supervisor to see if they had a car to bring or that I could pick up, she refused! I ended up leaving and driving to RIC to pick up a vehicle after speaking with customer service who transferred my pick up location. The moral of the story here is DO NOT rent from this location if you actually want to rent a vehicle and need it for the time you made a reservation for and BEWARE of the owner!!!! read more