My experience with Enterprise Cambridge was absolutely HORRIBLE!! They refused my valid French…read moredriver's license, which I've had for 6 years, just because it didn't have a gold logo on the back and claimed it had to match their "2026 booklet image." I've rented cars in the U.S. many times before with this exact same license and never had a single issue. The staff were condescending, rude, and treated me as if I were dishonest. They clearly lacked basic knowledge about foreign licenses, which is shocking for a global rental company. Truly one of the worst customer service experiences I've ever had.

Many thanks to Griffen for helping us sort out a complicated return that included an insurance…read moreclaim for a cracked window. Realizing our frustration, none of it do to him, he took care of it and made us lifetime renters at his location when we visit our daughter in Somerville. I don't usually write reviews but wanted to show him our appreciation. Can't wait to tell our friend who lives near us in Steamboat Springs and was a former president of Enterprise what a great service culture the company as demostrated by Griffen.

Returned a car that was perfectly fine -- Toyota Corolla with cloth seats -- to Avis at 350 Mass…read moreAve, Cambridge, MA, on May 12, 2025. Tyrone, the manager, said the car had dog hairs in it, he was allergic, and the car needed to be sent out for detailing -- and they need to charge a $450 cleaning fee. He kept emphasizing that he had allergies. Total gaslighting. To be clear, Avis terms and conditions do not say that you have to clean your car before returning it. They simply state that renters will be charged a "reasonable fee" for "excessive stains, trash, dirt, soilage, odors, or pet hair." By no means, was my car returned with "excessive" anything. This was a scammy, fraudulent charge, and it was only by accident I found out the same day, and was able to rush back and take photos and videos of the car interior. After I complained, Tyrone gave me a "courtesy call" later that day to say he would reduce the cleaning fee to $150. What a joke. It took me three days to get Avis to reverse the charges. I had to call their customer service numerous times and go back and forth on emails. Avis makes it very difficult to reverse the charges. You have to be very persistent. If you have a video, they only accept files less than 10MB. This was known Avis/Budget scam. I thought I got a good deal on Hotwire. Next time I will pay more and go to National at the airport. Avoid Avis -- and this particularly this location -- like the plague. If you do rent from them, take photos and document everything, so you don't get screwed by Tyrone and his "allergies."

Don't bother with this location. Had to wait 30mins to just drop off the keys, service nonexistent…read more By far the slowest and least friendly car rental I've ever been to.

No stars! Omg lolololol I reserved a transit van online from these guys, walked there only to be…read moretold that they did not have the van I reserved but that they could give me a mini van instead. Fine! Not a terrible suggestion! But THEN, they tried to charge me $80- $50 more than the price quoted for the other van. "Listen," I said- "I need this van for 4 hours- not the entire day. " They were like, "oh, well, $50 then". So, they want me to pay $22 dollars MORE because the van I reserved was not there? I brought this up to them- nicely! I might add and then they were just like, "yeah, that's the best we can do" (shrug). Wtaf, right? I was like "uhhhh, yeeeaaah, that's not going to be acceptable for me" and I walked out. The one star reviews for this place go back 6 years. I don't know what's going on with this place, but they obviously don't give a SH*T about anything resembling customer service, but like, in a professional way, like it's their primary job to not give a shit . I give this establishment an unprecedented 5 Sh*ts!

Horribly understaffed. Wait times exceeding 30 minutes, just to get the car. No communication on…read moreETA or when car will be ready, but the waiting room is packed with other unhappy customers.

Mixed experience…read more First off, the good stuff: it was the best deal through costco travel, the wait first time around was quick on a Tuesday morning, returning on a Monday morning was also very quick, a brand new fleet of ford focus hatchbacks which are nice to drive, the manager was nice and reasonable, and location was easy for me to access. Overall, I would've given it a 5-star for a value, efficiency, and great rental car, if not for... The lady who works there. I read google reviews of this place and she seems infamous. SBasically, she seems pretty unhappy to be working there, was looking to pick a fight from the outset, argued with us, and then accused me of something based on my race.

I showed up on Sunday and waited in line for 45 minutes while the only two employees helped a total…read moreof three customers. Now I'm third in line (of 8) and all employees are nowhere to be found. (The phone is ringing incessantly.) I got a good rate through Costco/American Express. Hopefully it all ends well, but it has been a terrible customer experience so far.

Amazing expertise on domestic and foreign cars. Grant is speedy, great value for a job well done!read more

David was extremely helpful and transparent about all the cars, answering questions and giving…read moreadvice even for buying from other dealerships. all of the paperwork as done so quickly as well

I got 3 quotes from different shops after my truck got sideswiped and Webster offered a better…read moreprice than any 3, fixed components the other two places said they couldn't, and ultimately saved me a ton of money while getting the job done the next day in a couple of hours and overall having friendly service. I highly recommend them for any body work!

Great service and care with my car. This was a no-stress experience. Adam was extremely pleasant…read more My car came back sparkling clean and I could not tell where the damage had been. I had been recommended here from a friend who had had body work done twice there, and now I'm another happy customer.

SAC repaired some non-insurance covered body damage and not only did their excellent work end up…read morecosting less than the initial estimate, they detailed the entire car inside and out so when I picked it up it looked like it just came from the dealer's showroom. I highly recommend this business!

I got a head light and some scratches fixed. They did a great job and were quick and so friendly. I…read morewould definitely recommend and go back in the future.