My experience with Enterprise Cambridge was absolutely HORRIBLE!! They refused my valid French…read moredriver's license, which I've had for 6 years, just because it didn't have a gold logo on the back and claimed it had to match their "2026 booklet image." I've rented cars in the U.S. many times before with this exact same license and never had a single issue. The staff were condescending, rude, and treated me as if I were dishonest. They clearly lacked basic knowledge about foreign licenses, which is shocking for a global rental company. Truly one of the worst customer service experiences I've ever had.

Many thanks to Griffen for helping us sort out a complicated return that included an insurance…read moreclaim for a cracked window. Realizing our frustration, none of it do to him, he took care of it and made us lifetime renters at his location when we visit our daughter in Somerville. I don't usually write reviews but wanted to show him our appreciation. Can't wait to tell our friend who lives near us in Steamboat Springs and was a former president of Enterprise what a great service culture the company as demostrated by Griffen.

Returned a car that was perfectly fine -- Toyota Corolla with cloth seats -- to Avis at 350 Mass…read moreAve, Cambridge, MA, on May 12, 2025. Tyrone, the manager, said the car had dog hairs in it, he was allergic, and the car needed to be sent out for detailing -- and they need to charge a $450 cleaning fee. He kept emphasizing that he had allergies. Total gaslighting. To be clear, Avis terms and conditions do not say that you have to clean your car before returning it. They simply state that renters will be charged a "reasonable fee" for "excessive stains, trash, dirt, soilage, odors, or pet hair." By no means, was my car returned with "excessive" anything. This was a scammy, fraudulent charge, and it was only by accident I found out the same day, and was able to rush back and take photos and videos of the car interior. After I complained, Tyrone gave me a "courtesy call" later that day to say he would reduce the cleaning fee to $150. What a joke. It took me three days to get Avis to reverse the charges. I had to call their customer service numerous times and go back and forth on emails. Avis makes it very difficult to reverse the charges. You have to be very persistent. If you have a video, they only accept files less than 10MB. This was known Avis/Budget scam. I thought I got a good deal on Hotwire. Next time I will pay more and go to National at the airport. Avoid Avis -- and this particularly this location -- like the plague. If you do rent from them, take photos and document everything, so you don't get screwed by Tyrone and his "allergies."

Don't bother with this location. Had to wait 30mins to just drop off the keys, service nonexistent…read more By far the slowest and least friendly car rental I've ever been to.

-Website offers GPS, but Cars didn't had GPS. -Money paid…read morefor GPS is called "non-refundable Prepay" -Kia-Car was not at all similar to Volkswagen Golf. I'm okay if something unexpected happed and I get a similar car, but not having any car ready 1,5hours after I had booked my car is incacceptable, expecially because it was not mine.

I rented a SUV from The Avis/Budget car rental at 350 Mass Ave Cambridge last weekend for our…read morefamily trip. Shortly after I returned the car on Monday I realized that I had forgotten some personal items stored at a hidden trunk compartment. When I called it was impossible to speak to a human. After about 30 minutes of trying and finally getting a human (clearly sitting thousands miles away) to help me, I was told to go to a budgetlostandfound.com website to file a report. But the website does not list this location as an option so I couldn't file a report. The very next day I went back in person and spoke with an employee. He was helpful and gave me the key to look at the SUV. At that point, when I checked the SUV, it had been cleaned and nothing was there. The guy told me that he would call the cleaning company and see what he could find and call me back. He never did. I went back in today again and had the most unpleasant experience speaking to a woman named Kim. She repeatedly insinuated that it was my fault and there was nothing they could do for me. I openly and honestly admitted that it was my fault bit I simply wanted a report of the lost items so I could file an insurance claim. She wouldn't have it at all, insisting, at that point, very openly and rudely that "it was your fault" and that they are a franchised location not directly owned by Avis / Budget - signaling that there is no need for me to complain to corporate. I wasn't looking for them to solve the problem but I was looking for empathy and some display of decent customer service. All I got was "this is above my pay grade and it is not our fault", "file a complaint all you want, it won't matter to me" attitude. I would never go back to that location for car rental ever again. Not would I ever rent from Budget / Avis for that reason.

Mixed experience…read more First off, the good stuff: it was the best deal through costco travel, the wait first time around was quick on a Tuesday morning, returning on a Monday morning was also very quick, a brand new fleet of ford focus hatchbacks which are nice to drive, the manager was nice and reasonable, and location was easy for me to access. Overall, I would've given it a 5-star for a value, efficiency, and great rental car, if not for... The lady who works there. I read google reviews of this place and she seems infamous. SBasically, she seems pretty unhappy to be working there, was looking to pick a fight from the outset, argued with us, and then accused me of something based on my race.

I showed up on Sunday and waited in line for 45 minutes while the only two employees helped a total…read moreof three customers. Now I'm third in line (of 8) and all employees are nowhere to be found. (The phone is ringing incessantly.) I got a good rate through Costco/American Express. Hopefully it all ends well, but it has been a terrible customer experience so far.

Amazing expertise on domestic and foreign cars. Grant is speedy, great value for a job well done!read more

David was extremely helpful and transparent about all the cars, answering questions and giving…read moreadvice even for buying from other dealerships. all of the paperwork as done so quickly as well

I got 3 quotes from different shops after my truck got sideswiped and Webster offered a better…read moreprice than any 3, fixed components the other two places said they couldn't, and ultimately saved me a ton of money while getting the job done the next day in a couple of hours and overall having friendly service. I highly recommend them for any body work!

Great service and care with my car. This was a no-stress experience. Adam was extremely pleasant…read more My car came back sparkling clean and I could not tell where the damage had been. I had been recommended here from a friend who had had body work done twice there, and now I'm another happy customer.

I have used Somerville Auto Center several times during the past few years for both of our cars…read more The worst accident was from a tree limb crushing the roof to a small bumper crush (most recent). In every case the quality of their work is outstanding! Their service is spectacular! Both Julio and Stanley have a great rapport with their customers and completely handle the claim with the insurance company, rentals, etc. They are delightful...and always put the customer first...and that, in itself, is refreshing. Their shop is very clean and organized. Their prices are competitive, for sure. It is strange, but, although having a car accident is normally a downer..I look forward to my experience with Somerville Auto Center. They are very professional...and turn a bad experience into something very good. They have earned my loyalty. I give them the highest recommendation!

SAC repaired some non-insurance covered body damage and not only did their excellent work end up…read morecosting less than the initial estimate, they detailed the entire car inside and out so when I picked it up it looked like it just came from the dealer's showroom. I highly recommend this business!