Quick response to my request for a quote. Able to install on our timeline. Very professional. Fair…read moreprice. Love our carpet!!

We appreciated the professional and helpful staff at Factory Direct Flooring. My husband and I…read morestopped by the store because our new puppy destroyed a small section of our carpet, and we needed to replace it. Dan welcomed us and did not hesitate to help us locate a small section of carpet in his warehouse. When we are ready to replace our entire carpet, we look forward to going to Factory Direct Flooring. The store showcases a variety of carpets and flooring that will look beautiful in our home. Thank you, Dan!! We look forward to visiting your store and working with you soon.

I accompanied my mother to IFS to start the process researching flooring options. We mainly dealt…read morewith Jennifer, but Katie also lent her expertise to answering our questions. Both ladies were knowledgeable and kind. They were attentive but not at all high pressure salespeople. We went to Great Floors later in the day to continue our research. Our experience there could not have been more different. The salesman was dismissive and rude. He then left us to look at the displays and never checked on us again. Great Floors had a larger selection, but most of displays lacked pricing information and no person there to answer our questions. We were the only people in the store. We haven't bought yet, but we ARE going back to IFS and working with Jennifer and Katie.

We recently replaced the 23-year-old flooring in our house. Idaho Floor Supply did an OUTSTANDING…read moreJob. It started when we met the owner Robbie. He explained what our options were and what we could expect during the remodel. The front-end staff Katy and Jenn were very helpful. They answered our phone call and kept us informed about time lines. Anthony and his crew were top-notched. Their installation was EXCELLENT. They were respectful of our house. They showed up when they were supposed to, cleaned up after themselves and helped us to store the extra pieces. As in all large projects they was a glitch. Robbie and his team recognized the problem and made it right. This is all you can ask for. I will probably never have to replace my flooring again. If I did, or if you need new flooring, you could do better than Idaho Flooring Supply.

After months and months of research and quotes and bids and blah blah blah...we finally found NRG…read moreFlooring! Talk about a true gem and a total find! The service from the salesman to the sales floor people to the actual installation crew... 100%, A+ and Superb! The carpet and pads that they use are all top quality but definitely affordable. They have a very wide selection but if you have something else in mind they will try to get it for you. The installation was super quick and very clean. I had about 1200 sqft of carpet and pad removed and then installed. They absolutely turned what was beginning to be VERY stressful and budget bursting experience into a pleasant and budget friendly experience. We love our carpeted rooms and everyone that comes over gushes over the comfort and beauty of them. If I could give 10 stars I would in a heartbeat!!!

Called these bums for a quote and watched the estimator walk around confused in my living room for…read more15 minutes trying to use his high speed IPad program to measure a square room. I suggested a tape measure but he didn't know how to use one. Go figure. After that show I asked how long on the estimate? He said real soon. Well, three weeks later and no estimate. Guess he can't use email either. Maybe he's making too many trips to the Ontario weed shops. I wouldn't let these 's measure my dog for a diaper. Cheers amigos!

Called while I was out of town to have carpets that were trashed by a tenant cleaned. The carpets…read morewere heavily soiled and ripped in areas. Spoke with Shannon who was incredibly friendly and accommodating. Was able to arrange for the carpets to be cleaned on short notice. While arranging the cleaning, Shannon notified us that he could also repair the carpets, saving us from having to go with another company for that service. He had the work done by the time I returned and did a fabulous job. When the tenant had moved in there was brand new carpet throughout the house and after Shannon cleaned and repaired them the carpets looked new again! He billed us an invoice which we were able to pay online. We will recommend this company to anyone in need of having their carpets done and will definitely use them again if necessary.

INCREDIBLY UNPROFESSIONAL! I was talking to Trevin and told him we had a dog in our apartment and…read morehe said it would cost $140 for a carpet cleaning. He said Max price would be $180 if the dog had peed on it which was not the case. He scheduled us for 1 pm. At the last minute he asked to move the appointment to 3 pm which I told him was fine as my husband did not need to leave for work until 4 pm. The carpet cleaner was over an hour late so my husband called Trevin and he said the cleaner was still at another cleaning but Trevin would come out and do the pre-walkthrough. We left the door unlocked for him so my husband could leave for work. Trevin then called me and said the carpet had no stains or soiling but smelled like dog. He clarified that it did not smell like pee, just that it had a dog-like odor and bumped the price up to $360.00. I explained to him that was far more than he quoted us and we could not afford the cleaning at that price. He got really huffy and told me his company was the best carpet cleaner around and we would not find a better price anywhere else. I explained we simply couldn't afford it and he hung up. I got to the apartment half an hour later to find that he had left his business card beside a glove with the middle finger sticking up. This is a HIGHLY unprofessional business. Do not recommend at all!

HORRIBLE, all the carpet upstairs started buckling within a year. They said to call them if it…read morehappened again. Well it did but my cat has high blood pressure and gets stressed so we just lived with buckling carpet. Fast forward one year later and we want to sell our home, we call Jon McGrabin to stretch and said it was out of warranty so it will be a minimum of $300. Point is, it was NEVER installed correctly in the first place and wasn't stretched correctly again. AVOID this place if you want nicely installed carpet. INCOMPETENT and rude!! He tried to say the buckling carpet was our fault somehow. Give me a break!

Terrible company. Hopefully they go out of business and can't cause anymore harm. They installed…read moreour carpet and lvp planks. Carpet started to wrinkle all over and the lvp is buckling up. It's clear that Nampa floors just want to hurry the job and they don't care about making sure it's done right. Stay far away from them when looking to hire a floor company.