Buyer Beware - Factory Direct Is Under New Ownership I chose Factory Direct based on years of positive reviews, not realizing the business changed ownership in 2023. Those old reviews no longer reflect the current management. Before hiring them, check their Better Business Bureau rating. Factory Direct is now run by Dan Gregory. I hired him for a $17,000 flooring job. Without telling me (which violates Idaho Code 45-525, section 3a), Dan subcontracted the work to someone who turned out to be unlicensed, unregistered, and a fugitive with a violent criminal history. This subcontractor was dishonest, took over 3 weeks to complete a 4-day job, and did poor work: *He skipped the $600 foam pad underlayment I paid for *Didn't install the $150 toe kicks *Skipped caulking around toilets and sinks *Floored over the crawlspace, making it inaccessible Only weeks after the installation my floors began to pop and shift when stepped on. I asked Dan to inspect the issues. Under Idaho's Notice and Opportunity to Repair Act (Statute 6-2503), he was required to respond in writing within 21 days. He didn't. Instead, Dan blamed me, falsely claiming I told the subcontractor to skip the pad. A year later, nothing is fixed, and I haven't been refunded for the missing items--over $800. I'll likely have to sue to get any compensation, as Dan refuses to take responsibility or follow Idaho consumer protection laws. Avoid this company at all costs. read more

When it came time to find good quality flooring for my home I was lucky to discover Michael at Factory Direct. Naturally, I had looked at product at all the big box stores but to no avail. Inevitably the color wasn't quite right, or the plank size was too wide or some other deal breaker. When I found Michael it was a different experience. He met with me at his showroom several times so I could review different products at length. He was patient and willing to answer all my myriad of questions about warranties, color, quality as well as LVP vs laminate. Because of his patience and attention to detail I ended up purchasing two different types of flooring, and I could not be happier. I started with a beautiful soft Dove Gray carpet for my bedroom which was very reasonably priced compared to any other store I had visited in Boise. Satisfied with that I took the plunge and ordered the amazing LVP that looked just like real wood. Everything arrived on time, is super high quality and looks great. I have several units here in town and plan to use Factory Direct for renovation of the other 3 units. Thank you Michael! read more

We spent a bunch of time going all over the valley looking at carpet. We then found FDF and talked with Michael. He was very helpful at the end of a busy Friday right before the weekend. We found a carpet that worked for us and he was helpful throughout the process. He owns the company and personally came out and measured for us. He told us where the seams in the bigger rooms would be based on what we had planned for each room. He gave us a great deal on the carpet and even gave us some enzyme cleaner for the dog urine stains on the subfloor from the previous owners. They finished the whole house (250+ sq yd) in about a day and a half. It looks great and we would definitely recommend them for a recarpet, a remodel, or a new construction. Thanks Michael! read more

Michael is such a great person inside and out!! Not only does he care about his customers, but he cares about his community. I am a new local teacher who was in need of help setting up my classroom. This can be very expensive, especially for new teachers who are starting out with nothing. I decided to call Factory Direct Flooring to see of they had any discounted rugs or carpet. Michael answered the phone and right away, offered to donate individual carpet pads to each of my students, no questions asked other than how many and when can I bring them to you! It is amazing people like Michael and amazing businesses like Factory Direct Flooring that make the world a better place!! Thanks again from the bottom of my heart (: read more

When my wife and I began getting quotes from around the valley, we had sticker shock and began to second guess whether we could afford to replace our flooring right away or wait another season. When we got the bid from Factory Direct we not only knew we could afford to pull the trigger, we also felt very comfortable and well informed about the different brands and qualities of material used. Michael and his team explained everything thoroughly and made us feel we made the best choice possible by using Factory Direct Flooring! Thanks again and I would recommend FDF to all my neighbors, friends and family ~ Tyson read more

Michael and his team are top-notch. We had a full two stories carpeted, with wood laminate in the basement. Michael offered fast, professional service at a very good price. He even helped us out with a military discount! His product options are exceptional and his overall knowledge of the industry is unsurpassed. Additionally, Michael won't leave you hanging in the event you have a problem with the installation. We had his guys out just recently to fix some small ripples in the carpet. I contacted him on a Monday and it was fixed by that Wednesday. Unbelievable. Great company, great people. read more

A pleasure dealing with everyone affiliated with this company. Mike gave us a great quote when we were asked last minute to replace two rooms of carpet for the sale of our house. He knew we were under a time crunch and saw to it we got expedited treatment. Really appreciated that extra effort. Jess was out here so fast, my head was spinning! The crew was great and everyone had their job down so it went very fast and yet efficient. The connectors between the wood hall and the carpeted rooms were better than what we originally had when the house was built. Highly recommend! read more

Their bid came in $500 lower than my home depot for my carpet and vinyl floors. Flooring was installed next day, after we picked carpet and vinyl (wood type) plank, virtually indestructible LVP product with a great warranty. It looks great!!!! Excellent honest and just nice people! I loved working with Mike and Jess. Would absolutely refer them again and again! call them to save a lot of money on remodel, insurance jobs, realtor listings, commerical jobs or single family homes! read more

I had shopped around town looking for a reasonable price on carpet. Once I started getting quotes I realized I probably wouldn't be able to afford to get the whole house done. I then called Michael at Factory Direct Flooring. He gave me an unbelievable price for the whole house. From start to finish it was a pleasant experience. My carpet looks beautiful!!! read more

Great Company with Great Value! Michael and his team were organized, quick and efficient. Michael organized and lined up all the vendors to make a smooth process. From first measure, education of the product, move out, tear out, install and move it.. 48 hours and we were back in our house and loving it! Thank you Michael, Janis and Team! read more

Local Veteran owned business who cares about the local community and helping you with all your flooring needs. Great service, pricing and scheduling! I would recommend Factory Direct Flooring to everyone! Michael and his team are easy to work with and very acomadating. I have refloored several of my properties and saved thousands! read more

Factory Direct Flooring is the go-to in Chubbuck for all of your Pre-Finished Engineered Hardwood, LVP, and Carpet needs. Kris was a stud! He is very knowledgeable of products and pricing. He is confident in his team and his products. I would happily recommend anyone in the Pocatello or Chubbuck area and beyond to go check them out! read more

We recently purchased a new home and Michael was extremely helpful in assisting my husband in picking out new carpet. I love the new carpet and his team did an amazing job installing our carpet. They were on time, professional and courteous. I would definitely use them again for future jobs and refer them to friends and family. read more

Michael helped us with a total house tear out and install of new flooring. everything looks amazing and work was completed in a timely manner. Not only did Michael get the flooring done but scheduled the tear out and install phases with our painters and baseboard teams to shorten the overall project time. Excellent work. read more

Mike has been amazing helping me through a ridiculous office remodel. Thanks to his flexibility due to my contracting scheduling issues, we got my office looking great and ready for work. Without his working with me to reschedule installation despite his hectic schedule, I might have been SOL. read more

Mike is great! I've looked to FDF more than a few times for my owners and Mike always delivers. He knows more than any flooring company I've used and is always happy to speak with me to get the owners what they need and want! Can't thank him enough for being there for me when I need it! read more

They were great! Installed carpet for us throughout our whole house before we moved in. Their price beat anyone else in town and they finished the entire house in one day (a day earlier than we expected to be done!). I would definitely use them again for future flooring purchases. read more

Working with Factory Direct Flooring was wonderful for us. From start to finish there was great communication and service. Michael helped us with so many steps in the process and we couldn't be happier with the results. They re-carpeted our entire home and it looks fabulous! read more

Thanks so much to Jess and the crew from Factory Direct! They went out of the way to match my existing carpet and their pricing was great. The crew installed this morning and were so much fun. Appreciate your timeliness, price and attitude. Would definitely recommend! read more