Decent little airport. Does pretty much what you need it to do. They don't have a tower so…read moresometimes winter flights can't land so you are taking your chances because you might get returned to Seattle. Apparently they are putting in a tower soon so that might improve things. There are some quaint little details like a house cat and a lending library/honesty book shelf near the door. Last time I was there they had Thomas Piketty's "Capital in the 21st Century" for 5 bucks. What a deal. To all those one-star reviews out there, you should probably take it easy when you come to the Palouse.

We decided to fly into Pullman from Seattle due to seeing a specialist across the state line in…read moreMoscow, Idaho. This has to be one of the most unpleasant airports I have ever seen. Everything is so cheap and outdated. It was small with barely anything to eat or accommodations. I know it's a small area, but still it could be more aesthetically pleasing. People are just allowed to smoke by the door, which was a real turn off while trying to wait for our ride to pick us up. Also, the guy at the Budget rental car counter doesnt even go outside. He just vapes at his desk, not giving a crap. like wth!? Can you say COUNTRY BUMPKIN!? Most all airports have a designated smoking area away from the main doors. PUW needs to GET WITH IT! The perk is you can walk in like 10 mins before the flight and board. However, no food, and the vending machines are broken most of the time. The staff of the airport was non existent and had all of two TSA agents. The staff has been here all the years I have been flying here and they are rude and cold. ZERO customer service. I only fly here for one reason, CONVENIENCE! Otherwise, I would not. They often have a house cat running around which is inconsiderate considering some people have CAT ALLERGIES! Oh well, I guess. It really needs a major remodel. There was even a book sales counter that worked on the honesty system. What is This? 1995? You could see nothing but hills and plains outside. Also, winter flights are often cancelled and delayed due to no tower, but they are in the process of building a tower so hopefully that will all change and become more efficient, but don't hold your breath. lol. Also, the restrooms were dirty as well. It did the job for us and got us where we needed to go, but I think next time I may just take a cheaper flight into Spokane and do the drive down to Pullman. I recommend this airport if it's an absolute necessity for you.

What a horrendous airport! Incompetent Alaska Air staff who could care less about safety or…read moreservice. TSA are bizarre as well. They told me they never fly because of the airlines. Such a disappointment.

Good facility for all pax and crew needs at Interstate. Hertz brought our pax rental car as…read morerequested and all just right. Line guys took good care of our N126M fuel and crew car requests. Nice pilot lounge.

Jason and Troy are absolutely wonderful. Both genuinely care about the their customers. We needed…read moreto switch out a vehicle and they were so kind and knowledgeable. Im not sure 6 stars is high enough for these guys. Thank you both again for helping us out!

Why does the check in process take about 20 per person? Why aren't cars ready when promised? This…read moreservice is terrible.

Similar to an earlier negative review they claimed I damaged a vehicle when I did not, my word…read moreagainst theirs. If you must rent from them, Make certain you thoroughly document the condition of your vehicle before renting. They are understaffed so there was no one to check my vehicle in when I returned it, CRAZY, I should have known better. They fly a Hertz banner but but seem to be a franchisee of some type. Why does it matter? because I tried to call Hertz customer support to contest my claim, Hertz Corp, couldn't help me because they were not part of their system and now you're back trying to deal with the Pullman people who made the bogus and false claim in the first place. I am a frequent renter of Hertz, so fly into Spokane and rent there, expensive lesson learned !

I have never felt a need to write a 1-star review on a place until going to this Hertz. I wish I…read morehad read the other negative responses here before booking, and I hope you save yourself time, money, and trouble by doing the same. When arriving with my family at this Hertz in the Pullman Airport during posted operational hours on Christmas Eve, no one was around their area even though the lights were on and the back office door was slightly open. I had to ask someone working at the airport about what to do, and they referred me to a number that was on a piece of paper on the Hertz desk in small print. After at least 3 phone calls to that number and almost 30 minutes later, a woman finally answered. We had booked our pickup for noon, and though we had arrived at 3 pm, it was absolutely within Hertz's stated policy that this would be no issue as long as the rental was picked up on the same day before closing time - again, which was stated as 6:30 pm. This makes sense, because planes and people are obviously late and don't show up exactly on time for car rentals every day. The woman on the phone line immediately asked if we were the 11 am pickup. I told her we were the noon pickup. She said that it was Christmas Eve and they closed at noon. What? She then claimed that her staff had even stayed longer for an extra hour, but we were a no-show. There was no indication, not on emails and definitely not in the office, that they closed at noon that day (which by the way would have meant they were only open for 1 hour if they opened at 11 am). I explained that their office hours stated that they would be open until 6:30 pm. I understand earlier closing times because of Christmas Eve, but as a travel company, even in a small airport, you would expect them to stick with the posted hours that were advertised to us. Despite trying to explain further, our family was left with no car rental on Christmas Eve - but we were charged in full for the rental we were not allowed to pickup. After many hours of trying to plead our case to both Hertz and Hotwire that we were denied service because this Hertz was not open during its advertised hours, neither would budge and provide a refund. Even if they mistakenly forgot to update their operational hours, they never truly tried to correct the error and treat us as customers that they actually cared about. In reading other comments, it seems like this type of bad business is common. I would highly recommend renting anywhere else.

Called for a pick up and the driver had to wait 2 mins for me to come out. No warning or anything…read morejust left. When I called they said they would find out where my driver went. Maybe the wrong side of the building? Nope. He completely left. And the person who was suppose to talk to my driver texted him instead of calling so I sat there for 15 mins awaiting just to get ignored when I called.

I booked Pro Cab from Pullman-Moscow airport to Moscow and the driver took in someone from Pullman…read moreairport without my permission who was actually going to Pullman so driver drove me to Pullman to drop the guy and later Moscow where on the way he turned on meter and charged me $30 where actually I used to pay $20. Then he was arguing with me that I got discount. Horrible experience!! Never ever go with it again.

do not trust greyhound!! the bus never showed up and they took my money, no refund!! the customer…read moreservice at the pullman wa stop said this bus is always late, by more than 2 hours!! don't purchase the ticket, they will not give you your money back, even if the bus does not show up!!

Don't take Northwestern Trailways if you need to get where you are going on time…read more On a recent trip to the airport, the bus arrived over two hours late. They were late to the stop where I got on the bus, and got further and further behind schedule as they went. When they got to the second to last stop in Spokane, the bus waited there for a long time to try to deal with transferring a lost suitcase between buses. The driver of the bus I was on was waiting for another driver to show up, and we only later found out that she had been there the whole time, but had been sleeping in the back of her bus. The long wait could have been avoided. The driver was really nice and apologetic about the wait, and I wasn't in a hurry so I told him it was ok, but this is no was to run a bus company.

Didnt have the car i reserved just like in seinfeld. i called enterprise to escalate to the region…read more they opened a case and gave me a case number but never responded.

The best place to rent a vehicle. This group of people have the best customer service. Multiple…read moretimes have gone out of the way to find what I need. 10/10!

Same as Pro Cabs. Only one guy I've ever gotten and he quotes "15 minutes" each time I call…read moreregardless of how long it actually takes him

We scheduled a time a week ahead of time to be picked for the airport early in the morning. We…read morewaited in front of our apartment for 30 minutes, then put our luggage in our own car and drove ourselves to the airport, paying for parking for a week. We barely made our flight, this company cannot be depended upon for picking you up at a specific time, they completely forgot about us.

I have already ridden with these guys 4x, since my arrival, in Pullman and......I LOVE them!!!…read more Kind, timely and really accommodating! They provided me restaurant recommendations and, even patiently waited for me, while I ordered a coffee, after dinner! Couldn't ask for better service! Thank you, Ashley and Jenn!!!

By accident I ran into your driver today. I thought you were out of business bc I tried three…read moredifferent times to call around thanksgiving and nobody answered. The driver promised he would answer so ill try once more in the near future bc I really need this service.