The inside of the condo managed by Green Tree Condominiums under Roy Briley is decent: electricity…read moreand water work, good apartment neighbors/low sound from walls, floors are mostly solid and don't creak much. The outside is atrocious... The mailboxes have been broken into and can be peeled open by hand. The "lawn" outside the doorstep is dandelions that can range in length from one inch to one foot in length. Trash is strewn about near the dumpster. Hearing gunshots is not uncommon. And don't forget your drug addict "neighbors" who live in your carport, with a TV plugged into the block heater outlets, or a shopping cart; they regularly leave you presents, like used fentanyl foil or human excrement.

Roger Briley who rides on the skirt of his dad owns Alaska Real Estate Associates. He is unwilling…read moreto resend our 2024 end of year statement! This company has ripped us off for 4 years leaving jobs half finished or not addressing tenant issues often. Charging us for work half done or not done at all. Just some photos of our property when we came back

Selling our house while living out of state has been incredibly overwhelming, but you went above…read moreand beyond for us. Your proactive approach in managing the entire process remotely, keeping us updated on every step, and ensuring that showing and communication with potential buyers went smoothly despite the distance. Your expertise, patience and dedication made the whole process so much easier. Thank you for helping us start this new chapter. We will never forget the role you played and will be forever grateful for your service. Maraming Salamat

As I sit in the living room of our new home, it is with great pleasure that I write this…read morerecommendation for Rowena and her assistant, Erika. Our family is so pleased with our new home in Eagle River, Alaska. My husband and I grew up in this little town but moved away after high school. We are excited to return here again with our children to begin a new adventure in this beautiful house. We were actually living outside of the U.S. in Estonia when we found out we were moving back "home". We weren't even sure if we'd be able to purchase a home without physically being in the country. But Rowena and Erika made it happen for us viewing lots and lots of homes for us. Being in a different time zone was a challenge but Rowena and Erika were always quick to respond to us via email and WhatsApp. It was a pleasure to work with such a knowledgeable and professional team. We are forever grateful to Rowena, Erika and team for helping us purchase the perfect house for our family.

Honest Review of Nova Property Management (Anchorage, AK)…read more I've lived here for about four months, and I want to share an honest and fair experience. Communication with the Nova office can be very difficult -- phone calls often go unanswered or you're kept on hold with no response. Some staff members, like Christopher, have been dismissive and difficult to work with. When I reported serious maintenance and safety issues, I felt ignored or spoken to in a way that was unprofessional and lacking empathy. However, the reason I'm giving 4 stars instead of 1 is because of Sally. If you ever need help from Nova, ask specifically for Sally. She is professional, respectful, and gets things done. She listens, follows through, and treats tenants like real people. If it weren't for her, I would have given this place half a star and advised others to stay away. Sally is the only person who made me feel heard and supported. She made sure repairs were completed and showed true care for tenants -- and that deserves recognition. I genuinely hope Nova understands how valuable she is to their company. In summary: Communication with management needs improvement Some staff, like Christopher (the property manager) , are dismissive and not tenant-focused Sally is the reason I stayed and the reason this review is 4 stars, not 1 Thank you, Sally -- you are the difference.

i've had an excellent experience with Nova Property Management, and a huge part of that is because…read moreof their staff. Everyone I've interacted with has been professional, friendly, and genuinely helpful. They take their time to answer questions clearly and never make you feel like an inconvenience. The team is very responsive and communicative, which makes a big difference. Whether it's emails, calls, or maintenance request, they follow through and keep you informed throughout the process. It's clear the staff is knowledgeable and actually cares about doing their job. It's refreshing to work with a property management company where the people truly make the experience positive. I would like to confidently recommend to anyone looking for a reliable, professional, and respectful property management team to look at Nova Property Management.

I enjoy working with the agents at Century 21. They are professional, organized, and truly care…read moreabout their clients. Their priority in every transaction is to ensure the entire home buying process is as smooth for all parties involved, and their agents are educated and up to date with what's going on in the market. I recommend Century 21 to anyone looking to do a real estate transaction!

A fantastic Real Estate company in the heart of Anchorage! Let these hard work Realtors make all of…read moreyour real estate dreams a reality!

Ilene Morin REFUSES to have a final walk-through, despite it specifically saying in my lease that I…read moream allowed one per the original lease agreement signed. Her response: "We don't do that here, I'll wait until you drop off the keys then do a walk through on my own." I did the walk-through with a different individual upon moving into these apartments. These apartments off of Laurel Street/Happy Lane are rotting. Vagrants sleep in the laundry room. Laundry machines are coin-operated, and don't work - don't waste your money. Abandoned vehicles end up in the parking lot all the time, which in turn attracts the wrong kind of attention (especially in this location). Location is a hub for vagrants to play, as Campbell Creek is right at our backyard - frequently, homeless camps pop up behind the dumpster. Vagrants have taken over this area, and walks on Campbell Creek have been discontinued due to the erratic behavior of the homeless. There is trash everywhere. Used tampons and empty cups litter the parking lot and lawn areas. Lawns aren't maintained. The building keys were changed overnight and there wasn't any notice about it - so after taking out the trash mid-morning in late fall, I couldn't get back into my own apartment and was locked out. When the locks were finally changed over 2 days later, the new locks to the doors are the cheapest, shittiest locks; due to the cheap locksmith's inability to install them correctly, the door frequently jams as well. During the initial few months of the COVID-19 pandemic, Ilene Morin goes through the parking lot and writes down everyone's tag information. If tags were expired on your vehicle, she gave you a notice that your car would be towed if not taken care of. Further, you better purchase a shovel! Numerous notes have been given to all members of the complex during the winter. If the area around your vehicle hasn't been maintained/shoveled, your vehicle will be towed. If your vehicle "looks like it obviously haven't been moved from its spot within 3 days" she will have your vehicle towed. Temperature doesn't work inside apartments. On a warm-ish day during the summer, be prepared to have 3-4 fans running all day. The heat is unrelenting and there is no relief. Water damage throughout. Overall... these are cheap, not very well maintained apartment complexes. Managers/owners are SLUMDOGS, and as said before - Ilene Morin REFUSES to have a final walk through upon me vacating the apartment. If they want to take the deposit that bad, might as well just say it. It's shady and dishonorable on their part, but hey - whatever they need to make a few bucks, right? You will be the one to suffer if you choose to live here.

Great people working around the clock to make sure everyone is taken care of…read more RES YOU GUYS ARE AWESOME!

Terrible property management company. Extremely unprofessional and very poor at communication. Did…read morenot hold annual board meetings as required by our HOA for over two years. Reserves assessment report for my HOA was never correct/ updated. Avoid them at all costs.

These guys are scam artists! Cliff G. Routinly presses to bump up the condo dues at the annual…read moremeeting. He promises the extra money is going towards painting the condos... i have been paying this extra money for 8 years... not one house has been painted and last summer they had the nerve to threaten to charge me $25.00 per day if my house was not painted in 30 days! 6 months has passed with no incidents... but Last week was the last straw. They had a lawyer threaten me via mail that he would forclose my condo in 30 days if i did not pay $1400 in late monthly dues. It needs to be noted that i hav never missed a payment and have all the electronic payment reciepts... but what if i was out of town or missed that letter? They havent sent ANY monthly statements/bills. Their records keeping is busted. All they are trying to due is raise dues and charge fines to pay themselves. If anyone wants to contact me to rally together in a lawsuit please contact me at detersfd@gmail.com. Dont bother calling or emailing because Cliff will ignore your comunications.

This has to be the worst property management company. I called and I was hung up on. I called back…read moreto explain that he hung up on me he is rude. This is not the first time. I've had to drive to the office and talk to them because he screens calls and doesn't answer. Get a new front desk person. Personally I am not sure how they stay in business.

Terrible to work with. Disorganized, slow and poor customer service. Property manager doesn't…read morereturn calls and office staff are unhelpful. Tammy G.

this company operates unethically, discriminates against disabled people and will say anything that…read morea prospective customer wants to hear to get them to pay an application fee. for example, the representative told me that I would be refunded for the payment if the owner did not select me as a renter. All was well until the agent discovered I require a seeing-eye dog for mobility. She then decided that not only was I not going to be selected, but also I was not going to get my money back as the agent had initially promised. They deliberately misrepresent the property and process to scam victims, to separate people from their money for a product that does not exist. There were multiple crimes committed in this interaction. I have saved all communications and will do anything I can to keep them from preying on more unsuspecting people.

Carrie was the first property manager we ever worked with. We had nothing but problems working with…read moreher. She was inconsistent, flaky, uncooperative, and overall just very indifferent towards us, our renters and our home. She did not serve in our best interest when managing our home. The first set of tenants signed a traditional 12 month lease. However, Carrie drew up a lease for our second set of tenants for 6 months, going month to month afterwards, and then told the tenants that we wanted them out after the 6 months was up. We were never made aware of this, did not request that at all, and did not even receive a copy of the lease agreement until we fired her in May. We threatened to go after her for being in breach of her contract in order to obtain the necessary documents to move forward with a new company. We only found out today July 26th, that the tenants were moving out of our house, after they gave us no notice at all. Carrie told them they did not have to provide any kind of notice since we knew that they were supposed to be out of the house by the end of the month and we didn't know anything about this until the new property management company called me while I was on my way to pick up my son from the sitter after work. Carrie never performed a single inspection on our property in the 15 months she managed it. She did video walkthroughs of the property but never had either set of tenants sign any kind of documentation and never provided us with any kind of report or copy of one. I did not even know who the tenants were and had to pull two of the three names off of a cashflow worksheet and threaten to message them via social media just to obtain their names and contact info. She would ignore me until I threatened her like this several times during the month of May after we gave her our 30 day notice. We had an online portal that were were supposed to be able to access all documents and tenant information when necessary, but there was nothing in our monthly statements except the generic cash flow worksheets. I know now-- having a different property management company that uses Appfolio-- how much information we were missing now that I have a comparison of what these statements are supposed to look like. Carrie did a poor job of communicating with us about anything going on with our home. I informed her when we hired her that we had never rented out our home before and needed transparency in regards to what was going on, especially since we were not physically in the state of AK. However, Carrie would tell us that something broke, and then wouldn't follow up with us and let us know if it ever got fixed. Sometimes things would be fixed immediately and other times it would be weeks or months later. One maintenance request we submitted to her upon hire did not get addressed until May and sat broken for 15 months. We had to have things fixed multiple times, she would hire handymen to do work for "discounted" rates but then things were constantly breaking. We were being charged for maintenance requests from having a maintenance worker come to our home and show the tenants simple things like how to turn on the fireplace, or replace the batteries in the smoke detector, adjusting the closet doors, or replacing closet door knobs. Things that should have been handled in between tenants. Often we would get no rent money or half of a rent check due to maintenance issues that we knew nothing about. The month we fired her we got $136. The month before that we got nothing at all. Out of $1600. Carrie would only communicate via text, citing it was the easiest way to contact her... but would not reply to messages for hours or days at a time. Sometimes even responding late at night or sending text messages about things that were broken over the weekend. Carrie would repeatedly forget our conversations, forget important information regarding our home, forget to contact me or the tenants, and then excuse her behavior by saying "didn't I tell you I have a concussion?" "Did I tell you I was in an accident and I'm having a hard time remembering things?" She did this on a regular basis. One time, I asked a question about something and she told me to stop texting her and to leave her alone. Then she started sending me screenshots of someone else who had been messaging her and told me that it was an accident and that her response was meant for someone else. Carrie was not only consistently bad at her job, but she always went our of her way to diminish my concerns as a homeowner and told me that I was high maintenance and expected too much from her by asking for clear communication regarding our home. Carrie is unprofessional, rude, and incompetent but makes you feel like you're a crazy person for expecting anything different. Filing a formal complaint with the BBB against her immediately, and possibly taking her to court for doing such a poor job.

I rented through O'Banion Real Estate and had a pretty frustrating experience primarily due to…read moreinconsistent information and lack of clear communication. The biggest issue was the pet policy. We were initially told that cats were allowed, but when we later tried to confirm and move forward, we were told otherwise. This contradiction created unnecessary stress and made planning extremely difficult. I strongly recommend getting everything in writing and not relying on verbal confirmations. As someone in the military, stability and clear communication are especially important when it comes to housing. Unfortunately, that consistency wasn't there, which made the situation more difficult than it needed to be. Toward the end of the lease, we received a non-renewal notice without any explanation, despite following the lease terms. While they may not be required to give a reason, the lack of transparency reflects poorly on how tenant relationships are handled. Move-out expectations are very strict, including mandatory professional carpet cleaning and specific vendor restrictions, which can add unexpected costs if you're not fully prepared. The property itself was okay, but the overall experience with management was disappointing. Between the inconsistent policies and communication issues, I would be cautious about renting through them and would advise future tenants to document everything carefully.

Todd is a racist and unprofessional. All he did was cuss and put down the Hispanic Person I had…read morecleaned my unit saying " Mexican should know how to clean better than this" He also charged me for Filter being in units' dryer. Yes you heard me right

I initially rented an apt from a guy who then left the company within a couple of days after I…read moresigned the lease. The unit was fairly dirty, the floor was extremely dirty & there were nail holes in one part of a wall from the middle down to the floor. None of this was documented, I should have insisted. The door to my apt has a keypad & he used the keypad to enter the 3 times we met up there before I moved in so I assumed the door locked automatically. About 3 months afterwards I tried the door without thinking & it opened without the code. I assumed it was broken & entered a maintenance request. Someone from Pivot Maintenance came & told me there was a way to lock the door from the exterior. For 3 months the door had never been secure while I was inside or away. So the maintenance guy showed me how to lock it from the exterior. Fine. Obviously I should have tried it but I didn't. Then I received a bill for the maintenance time of $130.00! 5 minutes for him to show me how to lock the door which the rental agent should have done. Eventually they agreed to pay half of that. Also the first couple of months there were significant plumbing issues with the toilet. It was a big problem so that I was needing to go to nearby hotels to use their restrooms. RPM did send maintenance & plumbing people to try to fix the issues but it was a long, drawn out situation. Then I discovered there was a restroom in the bldg laundry room I could have been using all that time. Eventually it was resolved. I had a 1 year lease ending in June & the first week of April I left one afternoon to go check my mail. There was a notice taped to my door stating that I would have to vacate the end of May. This was eventually changed to the end of June when my lease actually ends. No reason provided. I'm a good renter, have never been late with a payment in my life. I don't make noise & would never damage anything. The notice was signed by someone purporting to have knocked on the door & they stated no one was home. I had been home & it was very quiet, I would have heard a knock. I realize that legally they don't have to give a reason to ask a tenant to leave but it would have been a huge courtesy if they had done so. I was unable to reach them via phone or email, & they have 3 day weekends so due to this occurring on a Thursday afternoon I couldn't try again until Monday morning to reach them. I left messages & emails but no one got back to me. Finally on Tuesday I received a call from a realtor asking if she could come look at it as the owner was selling. To have this happen as a complete surprise was enough stress but for them to have not notified me themselves & to not give a reason as a courtesy was extremely rude on their part. I was fortunate with how I found a better place but this was incredibly stressful. Everyone I've told has been shocked at such a lack of courtesy by a landlord. They never did contact me again about anything. I've been communicating solely with the realtor.

These property managers can hardly manage a fence. They just allow their property to become…read morevandalized and destroyed and don't do anything to solve it. They enjoy it when crimes happen in the properties they manage so the values of the homes go down. They don't know anything about property or management of anything physical.