I was denied a refund after providing adequete information for a military related relocation. This was in 2018. Since then I have moved out of state and never returned. I have also tried to unsubscribe multiple times from what i would describe as overly aggressive predatory emails. Yesterday I got spammed with 5 emails over the course of 6 hours. Do I need to start spamming reviews and the Better Business Beureu for you to take a hint? read more

Alaska Fitness - Kickboxing Near Me - Anchorage, Alaska

**** NEGATIVE STARS!**** DO NOT COME TO THIS GYM* The overall experience was and still is ridiculous! The owner is a THIEF & full of excuses! The staff is clueless & needs more training, the parking is horrible, and not to mention the prices of the memberships at Alaska Fitness are super expensive and not WORTH IT! Jen (the owner) continues to steal money from my bank account! She has caused my bank account chaos with her unauthorized charges. Jen is horrible with communication and never seems to care or have time for her customers, actually I even have it in writing when she decided to email me back, she said, "I don't have time for this I am a busy woman!" - So fixing your mistake for your customer and responding to your clients is a waste of time? I couldn't believe her tone and responses in person or in email. She was unbearably rude to me. Jen also said I can take my concerns to the Better Business Bureau of Alaska. Which indeed I will with all of my documentation. Good luck if you do decide to join this gym! Expect the sauna and steam room are often out of order and are not clean, also note (tanning) is almost the price of another membership if you decide to add it on your membership just so you are aware. Also if you happen to ever have a concern that fraudulent charges are happening from AK Fitness don't expect a fast response to your emails and/or phone calls in a timely matter. Jen the owner will wait until it is too late and she will not fix the issue, she refuses to delete your CC info off of your account on her system, and it says your membership is, "cancelled" instead of following thru with the necessary steps to cancel the membership entirely! She has been wrongfully charging my credit card since October, 2018. She is unapologetic and sneaky! After recognizing these unauthorized charges coming out of my account I complained and was baffled that this was happening AGAIN. Not only does she refuse to refund my account all the months she stole from me, she decided to give me a one month gym membership for free and then shortened that by not finishing out the free one month membership. After finding out she once again charged my CC ($59.99) again this month, I reached out almost immediately and she never called me back or responded to my emails having me come into the gym to ask for her @ the front desk. Every time I called she was, "In a meeting" or not there. I am glad I went in to find a hand written unprofessional letter/note that was left for me @ the front desk by Jen, she wrote on the letter that I have a "no entry" on my account suddenly, and now she says, I "owe her" money after going to my bank to get the unauthorized charges settled and refunded to my account. I am so disappointed with her and this business, her actions have been showing nothing but shady business and unethical behavior. I want nothing to do with this gym and just want my account fixed and or cancelled in the appropriate way it should be for once and all. I recommend absolutely NO ONE to this gym, no friend, no business owners, no family, no coworkers, absolutely no one should be associated with this shady business. When I followed up with my bank they mentioned they fix fraudulent charges from this gym ALL THE TIME! How sad! ---------- NO STARS ---------- NEGATIVE STARS! read more