While on the road, we lost all power to the house batteries. Showing up Monday, these guys diagnosed and repaired the problem quickly and sent us on our way for well under $100. I bought a DC to DC converter because we have lithium batteries, and couldn't get it installed myself. The tech, Craig, came in on Saturday and worked through it with me. Because of their flexibility and skill, we are on the road, better than before and very grateful. read more

I called and scheduled a PDI (Pre-delivery Inspection) for 2 weeks later. I dropped off my RV Travel trailer on 18 June. I also provided a rather long list of items that I had concerns about and needed to be checked. The list was prioritized so they knew what to work on first and what they couldn't get to by my 26 June deadline would just have to wait and I would bring it back at another time. After returning home, I found the bathroom vent cover along the side of the road so I called to make sure that fixing that was top priority since we were expecting a lot of rain. On 27 June, 1 day later than I told them I needed the RV done by, I arrived to pick it up. NOTHING had been done. The PDI had not been done, the vent cover was not fixed, they hadn't even found a new table leg for me, which was another priority fix. I had to wait and come back at 5 pm to pick it up. Oh, home is 30 miles from this service center so my 3 kids and I had to find stuff to do for 4 hours while the work was done. When I finally got home I found they did get me a table leg, they charged me $18 a piece for 2 table legs. One was new, and one was dented and scratched. The following day I received a call from one of their technicians. He couldn't find his impact hammer (cordless drill). I looked all throughout the RV and found nothing. We headed out on our scheduled trip and drove 400 miles from Fairbanks to Anchorage. After getting some supplies at Target and Caebela's. I came out of the store to find, a cordless drill on the edge of the RV's roof! read more

Alaska RV Center - The service tech left his cordless drill on our roof. It stayed there for 400 miles. Hope it didn't damage the roof. - RV Rental Near Me - Fairbanks, Alaska

This place is the absolute worst. Stored my travel trailer there after they winterized it. After break up I went to pick it up and found that it was missing the 12 jack plates. I immediately walked back to the front door and it was locked, they decided to close early. When I called the next day the and informed the lady what was missing she told me that she would have someone look around and call me back. I guess the worst thing is that she didn't seem surprised that this happened. read more

He's had our motorhome for 13 months with no end in site. It was verbally promised for May 2022. He is impossible to reach. We lost the whole summer. read more

Everyone was very friendly and willing to help get our heat and hot water fixed in our Tiffin motorhome. Unfortunately it took two days of trying different fixes before the problems were finally fixed and the whole time the rig was outside and they were working in the rain. They brought a guy from elsewhere to help. They hooked us up to their electrical and let us spend the night in their lot. It was not fun for them or us but we are back on the road. We felt that their charges were very fair. read more

Don't ever go to Alaska RV Center for ANYTHING. They will MESS your vehicle up. It took them weeks to even get to us, always changing dates and times when our hitch would be in, and when you get it in they keep it longer than they said they would. THEN when you get your vehicle back they will tell you your vehicle is messed up when it wasn't before. But "they didnt touch anything" its just happened to break when they had it. Right. So now my trailer brake system is un-usable and the horn on the truck runs 24/7 when turned on. At first the dude told us he hadn't touched the truck so when he went to turn it on the problems were already there. Then I walked away because I was upset and then he told my husband that the problems that were there only happened AFTER he wired something into our truck.and the business said "well go get it fixed somewhere else and let us know."... even though they told us it was a common problem. Now we have to pay ANOTHER shop to fix their mess-up and they STILL charged us for the incomplete fucked up work they did on our truck. read more

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This is the not the kind of review I enjoy writing about a local business however we had such a terrible experience that I must. We had an accident on our way up the Alaska Highway with our Four Winds Hurricane which caused some nasty body damage. We put gorilla tape on the holes and kept driving as we had a deadline to get back to Fairbanks and it drove just fine. As another person mentioned there are only 2 RV repair places in Fairbanks and the other one does not do body work in the summer months. As we were planning on leaving again before the snow flies, we had no choice but to bring our rig to Alaska RV Center. The reviews were pretty good after all. It started out ok with a decent initial appraisal of costs and our insurance company agreed knowing there may be additional charges once they got into it. I noticed right away Alaska RV Center did not return phone calls. We are easy to deal with and reasonable folks but when their message box was full and we could not wait any longer for a response we went there. An older woman was there but seemed confused when I asked her if there was someone I could talk to. Then Charlene came and was very dismissive about not returning our many phone calls but assured me they were up for the job and to bring it in. "So busy! It's been so crazy!" There weren't that many RVs around but whatever. Funny when you get a vibe that things aren't so good but you forge ahead thinking it will get better. It just got worse. We dropped our beautiful but damaged RV off and they promised to keep in touch. We found out our insurance had already sent them a check for the estimate amount with the promise of the rest when the work was finished. We are talking $5600 here. My husband stopped by to check (they again were not returning our calls) and found Charlene and another woman up on a ladder ripping off tape but that was ok. We figured it would be at least 3-4 weeks to do this job and they were doing the prep work. Again the place didn't look swamped. They had had it for 2 weeks when I needed to get something out of the RV. We stopped by even though it was after hours and knocked on the doors. A man came to one of the doors and said sure we could get in the shop. He walked over with us. He and my husband were talking as I went over to our RV. When I opened the door the first thing that hit me was a stench so horrible I just thought omg the septic must have backed up which didn't make sense but what else could it be? I could see something on the floor but couldn't make out what it was so I turned on the light on my phone and saw a dress that I had left hanging on the back of the bathroom door laying on the floor. Then I saw the dog shit. Sorry but that's what it was. Next to the feces was a ball that I could only assume was left there for the entertainment of the dog that had been kept IN OUR MOTORHOME. Stunned I picked up my dress and walked to the bedroom to see the back window had been removed and the framework had been dumped onto our bed without even covering the bedspread. Then I saw the window was on the carpet again no protection to our flooring. Honestly I was so so stunned I could hardly comprehend the reality. I took pictures and called my husband. We showed the man who let us in and he was pretty blown away too. My husband was way too nice and I was so shocked I couldn't even speak. The guy said he would get it cleaned up. It really hit us after we left what a betrayal this was. Our motorhome is beautiful and has less than 20,000 miles on it. We are proud of it and keep it clean and orderly so this was beyond horrifying. Someone at this place of business had been using it to kennel their dog. We called first thing in the morning and asked them to put the window back in and tape it up, get the check ready because we were coming to pick up our motorhome. We arrived to find the dog crap had been cleaned up but everything else was the same. Again I took pictures. We waited while Charlene and Larry worked to get it back together. The owner I can only assume came to tell me he was sorry and that it was an employee who had given his two week notice but they weren't going let him come back now yada yada yada. I'm sorry but I shouldn't have to hear about their problems when they had just betrayed our trust on every level. They did NOTHING to attempt make up for this. No offer to have the carpet cleaned, the bedspread cleaned, my dress was ripped off the hook and was destroyed (least of our problems but still WTH?) and our time wasted to say nothing of the insult to a good paying customer!! They didn't even try to salvage the job like someone who truly cares about their customer would. Nothing. But we got our check back. They put the window back in and re-taped the hole in our motorhome. Now we are driving our motorhome back down to Seattle to have the work done. DO NOT TRUST YOUR RV TO THESE PEOPLE. read more

I hate to have to leave a review like this, but Alaska RV had my Travel trailer from 3 August to 1 Dec for Warranty repairs. Almost 4 months. Of all the repairs that were listed the one thing that got fixed was a plastic strap holding the bedroom door open that broken. They didn't fix anything else. It was one excuse after another. We have been so busy, it's been so hectic, we are waiting on approvals from the manufacturer, etc. we finally called the manufacturer today and they told us they only submitted 5 of 15 requests for approval and that they approved them months ago and even paid them to repair it already. 2 weeks ago I went in and told them I needed it to transport it to another location by this weekend. Guess what, not ready. In fact hadn't moved in months. So they were full of it. The receptionist is horrible. She lied to me telling me everything was already done. But it wasn't. She is incompetent at best. Spoke to the owners today and again it was one excuse after another. Then the lady told me that it wasn't even worth the repairs because of what they get paid so they don't even submit them. Horrible way to do customers. They also tried some BS excuse about the trailer not fitting in their shop, that's why it hadn't been worked on. But then today, they started saying they could move something and get it in there. The shop is exactly the same as it was 4 months ago when I dropped it. If they thought it wouldn't fit, they could have told me then and If they had told me this 4 months ago, I could have driven it almost 400 miles to Anchorage and been done with it them down there. If you have an RV/Travel trailer that you really love I would suggest you let the guy living under the bridge try to repair it before you let these folks. The one saving grace for this place is Darby the lady that actually does the work. She did our winterization and fixed the strap for us. She is cool, But she can only do what they tell her to do. Other than that, I would not recommend this place to anyone for anything. They were so dismissive of our concerns and just made excuses for their incompetence. Not worthy of any business. read more

Not always super fast but they've always been good to me and my wife with customer service (even just technical support to us). Only two shops in town but I don't hesitate to bring our RV there. Just for clarification we have had them winterize RV for the past few years, they've fixed a busted roof joint (and went way above and beyond for a beautiful fix that didn't involve replacing entire roof), and fixed water leaks for us... we'll continue to give them our business. read more

Worse customer service ever. I won't write all the details but let's just say that the old lady lacks skills conducive to customer service. She lied to me and said my RV was done when it was still parked in the same place I parked it. This was not the first time I attempted to use this RV center. As everyone knows, there are only 2 in town, so they got ya and you have to put up with the nonsense. Well, I did not. HORRIBLE PLACE. DO NOT TAKE YOUR RV THERE. They do not take responsibility for causing damage to your RV, and they lie to your face. read more