FOR PIKES LODGE LOCATION super close to the hotel…read more Around 2 staff i think. Warm inside has water and pamphlets. The staff was very chill and patiently answered all our questions, no hidden fees. Car usable and relatively new. It did keep mentioning oil changes. Rental was around $88/d including coverage, all awd, has chevy. The car play doesn't really work. Return was easy (just drop off key), they do have short hours of operation. The car includes scrapers and cord for heating.

Great service, great car, responsive staff and excellent company all around! It was easy and all…read moregood!

Talk about a great rental experience. Super friendly staff. Easy pick up, (they came got us at the…read morehotel),easy drop off( they offered to take us back to our hotel. They even made some great recommendations on local food places. Car worked well for what we needed at the time of year we were in Fairbanks. Good place to rent from.

I recently had a wonderful experience with Enterprise Rent-A-Car in Fairbanks. My Big OL' Texas…read morediesel truck needed the DEF system replaced, so I needed a rental. The minute I walked in the door I was treated like Royalty! The entire staff greeted me with a smile, and a willingness to help. Scott had me in and out in less than 10 minutes in an awesome Jeep Grand Cherokee (I live out in the woods and a 4-wheel drive is a must). The vehicle was immaculate! They even pulled it around to the front, warmed up, ready for me to blast off! Returning the Jeep was just as easy! (I was in a time crunch because I snuck out of work without anyone seeing me). I didn't catch her name, but a beautiful African American woman gave me a ride back to the JOB. She was so hilarious, my eyes were watering from laughing. I highly recommend them!

This is the one rental car company that was highly recommended through locals (thank you, Reddit!)…read more I initially tried booking through Alaska 4x4's direct website which showed no availability for the dates I was booking (note that I did try a few days before). I then proceed to book through Expedia with NextCar which turned out to be an affiliate of Alaska 4x4, so it all worked out in the end. As persons not accustomed to snow, I wanted to make sure we were renting a car that would be well-equipped for inclement weather and Alaska 4x4 checked all the boxes. So why Alaska 4x4? 1) It's a local business 2) All their cars are equipped with winter tires and AWD or 4WD. 3) Engine warmer plugs provided in case your engine dies in the cold weather 4) Reasonably priced. 5) Excellent and friendly customer service. They are located at the end of the airport baggage claim level. As soon as you go down the escalator, just go right and you will see it at the end. It's separate from all the other rental car companies which are all bunched together left near the baggage claim pick up. Customer service was friendly and helpful. They let us know ahead of time to be careful on the roads if we were planning on driving to Chena Hot Springs (we weren't), had restaurant recommendations, and picked up promptly when I called their customer service line. Pick up and return process was easy. Just make sure to refuel before returning. Would definitely recommend for your rental car needs, especially if you'll be dealing with snow and ice on the roads.

The company cancelled my reservation 3 days before my trip. I have originally made the reservation…read more2 months ago on their website. They did not offer an alternative vehicle, leaving me scrambling to find something else at substantially higher cost.

I had a windshield that had a pretty massive crack in multiple places right from the start…read more I was supposed to get at least two levels of upgrade because of my credit card and president circle but they don't honor the loyalty programs of the bigger hurts company. The person at the desk was nice and the car ran fine with no breakdowns or issues so it was okay but I was really expecting a little more and the upgrades that I'm supposed to be getting would have been nice with being in town especially Alaska for a wedding for 10 days. The broken windshield I hear is a common thing in Alaska but it was really broken and I would say it was a safety issue because it really did hamper how all I could see in certain light conditions because it was right through the center of the windshield.

I really wish I could give ZERO stars. My organization rented a car from there. While there we had…read moreto drive on a maintained gravel road outside of town. Because it was raining, the car had mud on it when it was returned. They charged us $300 fee to wash the car!!! REALLY!!! I am going to do everything in my power to ensure my organization NEVER does business with these crooks again!! Do better Hertz!