I have no doubt that these guys do good work, but getting them to respond and show up was basically impossible. We initially began getting quotes for a new roof back in July and it took Al nearly a month to give me an initial quote. I should have moved on to the next contractor back then! Our roof was badly leaking so we were seeking out an emergency loan through the state to get it done ASAP. After going back and forth with Albana Roofing and our financing provider basically all summer, things were finally approved in the last week of August, and we signed a contract with Albana Roofing stating that work would begin by 9/20 and commence by 9/24, weather permitting. All of September was beautiful, so that wasn't the reason why the work didn't get done. I found myself in the beginning of October, still waiting on these roofers! I'm assuming they had bigger jobs that took priority because they were making more money. We had to pull our financing (though we have other means to pay for the job), and Al called me wanting to know what was going on. He informed me that I put them in a bad place because they "already ordered materials" which is something that he had been telling me, and my husband, since before we even signed a contract with them! I told him that I was going to talk to our financing provider and that if it came down to it, I could probably just give him a credit card number. He told me that he would talk to his brother and get back to me later than night via e-mail. I never heard back. Since then, I sent Al two e-mail just wanting to know what was going on. The cherry on top is that when I went to follow up with Al one final time via e-mail this morning, it bounced back! He blocked my e-mail address!!! What kind of terrible business owner does that?! I was very nice, understanding and patient throughout the entire process. Thank god we didn't give them any money. It is my understanding that this company was started by their father, and I can only hope that he would be dismayed by this. read more

As the president of a condo association, I wanted to get roofs replaced on two buildings with a total of 9 apartments. I obtained quotes from four different contractors, and Albana was the clear winner. Albana was in business longer than most of the others, did not subcontract the work, was rated the best with the Better Business Bureau (A+), was rated the best on HomeAdvisor and Yelp (5 stars on each). In addition, they did not use felt as a layer (an obsolete process), and they took physical rather than satellite measurements. Sonny, who attended our Board Meeting, answered questions, provided samples, and gave financing options. He is an exemplary professional. Sonny's highest priority is making everyone happy. Work was timed according to everyone's schedules. The grounds were also kept safe and orderly. When the project was finished, it was done in a timely fashion, conformed to code, and looked wonderful. A few months after the work was done, a freak wind gust exceeded the 130mph rating on the shingles. Albana was back on the job and repaired the damage. Based on all of the above, Albana was a dream to work with. I cannot recommend them highly enough. When we eventually get to do siding on our buildings, they will be at the top of our list to get that job done also. read more

So initially they were great and did a decent job on my roof. I needed follow up work on my gutters.After trying to fix, they said they were going to contact someone they knew who worked on gutters. After a few times contacting them, they never returned my calls or answered the phone. read more

I worked with Sonny and his brother to have a new roof installed. My timetable was very tight since my insurance company was demanding I have a new roof installed within one week or they would cancel my insurance policy. This was right after the snow storms ended in winter. Sonny came and helped out because of my situation and his professional staff removed my old roof and installed a new roof all in one day. They were priced the sharpest out of all roofers and their quality workmanship was superb. I HIGHLY RECOMMEND THIS COMPANY AS THEY COULDN'T HAVE BEEN NICER AND MORE PROFESSIONAL. read more

Interacted with Alex & initially he was great: responsive, timely, helpful & accommodating to my budget. Everything was ready, plans we're set for them to do the job, "later this wk" according to Alex, however, later this wk came & went with no sign of anyone. Multiple calls, texts...no longer was Alex, nor anyone else in the company getting back to me. It was literally like they disappeared! I was so surprised that they just started ignoring me that I waited two weeks for them to get back to me before I finally concluded that my repair was stood up. read more

Our family just had the best experience with Albana Roofing LLC. Like everyone else, I don't have any extra time in my day to deal with home issues when they come up. Let me do you all a favor and save you some time and call Sonny at Albana for your new roof. By all means gather up some quotes but you will see with Albana Roofing the price is right with work of the highest quality. From our very first meeting; informative, professional and quick. Sonny from Albana Roofing came out (was on time) assessed the roof and quickly and clearly discussed our options and their product. After meeting with other companies we decided to go with Albana Roofing and I negotiated the deal in one day. As soon as the weather permitted Sonny and his team came out and did our install over two days. Debris never an issue. Sonny took care of everything. Since becoming a homeowner and having hired contractors, landscapers, concrete workers, etc...my number one pet peeve is not being able to get someone on the phone, return a phone call or respond to an email. Since day one Sonny was always available for a phone call or an email. No nonsense...bravo. The Owens Corning shingles look great and with Albana Roofing's professional installation...we've got peace of mind. Thank you Sonny and the Albana team for making this project quick and completely painless from start to finish. Keep up the good work. - Perez Family: Shingle replacement April 2017 read more