We engaged Preference Construction to replace our roof, and our experience with the owner, Steve,…read morewas outstanding from start to finish. He was thoughtful, responsive, and incredibly patient with our requests and (many) questions. We truly appreciated his attention to detail and the care he showed for our home; it genuinely felt as though he treated it like his own. Nothing was left unclear. Steve was onsite for most of the project, his crew was professional, respectful, and meticulous about cleanup each day. They answered our questions with patience and explained their process so we always knew what was happening and why. There was never room for misinterpretation, which we valued immensely. As his business continues to grow, we feel he would benefit from additional administrative support; a testament to how in-demand and well-regarded his work has become.

Had my homes roof replaced and detached garage roof replaced. Stevenson was professional, honest…read moreand provided The best pricing. The worker were punctual and worked efficiently. Job was completed in 3 days. Meticulous clean up after completion. Highly recommend this company for your roofing needs.

I was so excited to remodel my kitchen with Bencar but they let me down badly. I had a meeting…read morewith Cody and I thought everything had gone well. After 4 weeks of not hearing back from him and reaching out, I got an email from the office staff saying my remodeling was not a good fit for the company. No reason just not a good fit. Maybe it was too small a job and not enough money in their pocket. Anyhow this delay set my plans back 4 weeks. If the job was not a good fit then Cody who now runs the business should have told be the day I talked with him. I'm just extremely disappointed in this business !

If I had to use one word to describe BenCar Building Systems it would be "exceptional" We did a…read moremajor kitchen remodel with them and from start to finish it was an absolute pleasure to work with them. The attention to detail, workmanship are second to none and they also happen to be wonderful people too. Mark, Nancy & the entire team are wonderful. Our kitchen exceeded our expectations and I can finally say I have my dream kitchen thanks to them! Any future projects with be with BenCar!

INITIAL DISCUSSIONS (FEB 22, 2024) We asked Keith if…read moreremoving the flooring would speed up the project but eventually kept tile. HandyWorks would demo and install the new tile. We also discussed painting cabinets, eyeing a mid-March start. PRICING & COMMUNICATION (FEB 26-27) We received only a "line item overview," no per-task costs. Repeated requests for a true breakdown were never fulfilled. Sue, the project manager, offered no real help with fixture selection (e.g., she told us to "use the filters" on a website we'd already tried). TIMELINE DISCONNECT (FEB 28) Keith disclosed late that the countertop needed a 10-business-day lead time and that subsequent tasks would push the project to around three weeks--far beyond our hoped-for one-week timeframe. CONTRACT & SCOPE OMISSIONS (MAR 12-21) After I canceled a meeting, Keith declined to email the contract, insisting on another in-person appointment. We finally reviewed it on March 15 but discovered the trashcan insert was omitted. Keith apologized yet still never provided a detailed cost breakdown. TILE PROBLEMS (SPRING 2024-MAY 2025) Several tiles were laid out improperly, and two had extra-wide grout lines. Keith's crew returned weeks later, but he sent a finish carpenter, not a tiler, leaving flaws. They redid those tiles again in May 2025 without Keith supervising. The tiler also used floor leveler to raise part of our century-old floor several inches--without our consent--then tried to charge extra and later failed to remove it from the invoice promptly. COUNTERTOP & BACKSPLASH ISSUES (FEB-MAY 2025) Small items rolled off the countertop's edge. By April, the section over the dishwasher sagged, leaving a gap. Keith finally added a bracket in May, admitting it should have been done initially. For the backsplash, his crew broke the grey-white marble pattern without asking, substituting grey for white near the edge. Keith insisted the white pieces were "too small" to cut, which felt untrue, and he never consulted us. OTHER UNPROFESSIONAL INCIDENTS Keith brought up politics (specifically, Trump) during contract signing, which felt inappropriate. One day, his workers cut quartz with our windows open, blanketing our downstairs in dust, for which he offered $200. A worker also smoked in our backyard after we explicitly said no. FINAL INVOICE & REFUND DISPUTE (SEPT 2024-MAR 2025) Keith apologized for including the unapproved floor-leveler charge on our final bill. We requested about a 10% refund due to recurring problems and incomplete fixes. He verbally agreed in March 2025 but later avoided the subject. We still haven't received any compensation. BBB complaint pending.

I'd really like to give these guys a higher rating. In some ways they helped and went above and…read morebeyond. However the finish work we were left with was upsetting. They also left lead paint chips all over the yard from the outside of the house; after stating they would clean it up. No issues with individual people or workers. They did help a lot with a hidden issue that came up as a surprise in the basement.

My 40-year-old garage roof was replaced at a price I found to be quite fair by Anthony and his…read morediligent crew at PBL Construction. Anthony kept in touch with me often during the construction. There was a second issue under the roof that we were unaware of until they removed the old roof. Addressing this problem was both reasonable and essential. Even though the cost increased, it was well worth it. He even dispatched a member of his crew to my house on Thanksgiving Day to tie up some loose ends. I think you should seriously consider Anthony and his crew at PBL Construction for your prospective construction job.

PBL did an amazing job on my new deck and completely rebuilt screen in porch. Owner worked with me…read morewhen I found out the screen in porch was in bad shape and the job got much bigger. Price was reasonable owner was great and work was top notch.

During the severe storm on July 21, 2026, the rear room of my home sustained significant water…read moreintrusion due to a roofing failure. The volume of rainfall was so substantial that the gutters overflowed, allowing water to back up and penetrate the roof system. By the time I discovered the issue, there were approximately three inches of standing water on the floor. Fortunately, I only lost a few boxes of documents. My first instinct was to search Google for roofing contractors. I proceeded to call the companies that appeared in the search results. The first five calls were answered by AI systems rather than actual people. On the fifth call, I finally reached a live person, but it quickly became apparent that she lacked the experience to handle the use of a phone. so I ended the call. My sixth call was to Fairfield Roofing, and I only wish I had found them sooner. Had they ranked higher in the search results, I would have saved myself considerable time and frustration. The phone was answered immediately by a real person, Sal, the owner. I explained the situation, and without hesitation he said, "I'll be there tomorrow morning at 9:00." The next morning, Sal arrived exactly on time with his crew. After inspecting the roof, we discussed whether the damage could be repaired or whether a full roof replacement would be necessary. Rather than trying to sell me an entirely new roof, Sal proposed a repair solution that only someone with decades of experience would have identified. It was practical, cost-effective, and exactly what the situation required. As someone who owns multiple properties and routinely manages construction and renovation projects, I have a solid understanding of what constitutes fair pricing. Sal's proposal was more than reasonable. I told him he could get to work immediately and we sealed the deal with a handshake. Over the next six hours, his crew reframed a section of the roof, eliminated a problematic gutter configuration, tied the new construction seamlessly into the existing roof, installed the necessary copper flashing, waterproofed the entire area, and completed the shingle installation. The finished product is exceptional. You cannot tell where the original roof ends and the repair begins. More importantly, the leak has been eliminated. The entire experience reinforced something I believe many businesses have forgotten: customers want to deal with knowledgeable people, not automated phone systems. While Sal was working at my home, his phone rang constantly. He personally answered every call, addressed each customer's questions, and scheduled inspections--many within 24 hours. That level of accessibility and responsiveness is increasingly rare. I'm not suggesting every customer will receive service within 24 hours, especially during busy periods or after major storms. What I can say is that Sal clearly makes every reasonable effort to respond quickly and treat each customer with urgency and respect. Based on my experience, Fairfield Roofing has earned my business for future projects, and I would not hesitate to recommend them. If you're calling roofing companies and the first thing you encounter is an AI answering service, consider what that says about how the company prioritizes customer service. In my case, the contractor who answered the phone himself was the one who delivered exceptional workmanship, honest pricing, and outstanding service.

Did arrive quickly on my first call requesting an estimate, while I was at work, but did a repair…read moreand charged me $550 with no estimate or approval. Texted me a picture of guys on the roof after they had left. Would not give me an itemized invoice without me paying extra. Invoice I was emailed says, "for work done"! Repair didn't work and when he came back to "tar the valley at no charge", didn't actually do anything. Changed his story quite a bit but I have a text chain showing the original conversation. Not the company to choose of you want honest communication or any details. Became accusatory quickly. Not professional. "I don't know exactly what you're looking for. I mean I sent a photos with a few narrow holes that were there, and in the area that the nails were in and the method that was used to repair the holes if you're looking for something more for If you're looking for something more formal on letterhead, I could write a report on on the letterhead with the photos and be specific about exactly what method was used and everything to repair the holes but there's a $450 charge for that"

The Baybrook team did an amazing job on my windows and doors. The wrong storm door came in and they…read morehappily replaced it with the one that I wanted. I'm very happy to refer them to my friends and family. I was very happy with Jose, Carl and Bob! they all as a team and got it done:) social media

Amazing company! They installed windows in three bedrooms and two bathrooms, a total of 10 windows…read more The installation was completed summer 2024. This afternoon, I called Mr. Carney to say one of the windows was not locking properly. He asked me to call the office and ask to see if someone could come out today. Rachel, who answered the phone, said Frank would be there about 230 PM. The time was 143 PM. Frank was here by 155 PM! So from my first call to when Frank got here was less than half an hour! I am just blown away!

They went above and beyond to clean up all the trash that my neighbor left in our backyard not only…read moredid they load it all in the truck and haul it out but they swept and cleaned up after.Very respectable nice guys I highly recommend them

I called them to fix a $30,000 project on my bathroom that another contractor messed up. They…read morefixed it up beautiful. Then because the mess went into my kitchen they also did my kitchen. Both areas feel larger, feel fresh and are beautiful. I am more than happy. The entire staff was great from the folks at the site to the office staff.

John and his team at Solimine Contracting are nothing but professional--always prompt and thorough…read morein their responses. Their attention to detail and commitment to excellence make them a standout choice. I highly recommend them with confidence

My wife and I highly recommend Solimine Contracting. John and his team renovated our front steps,…read morerefinished the deck and replaced the gutters on our house. In addition to doing great work, they were neat about keeping the worksite clean and tidy. We also liked the way that John kept us informed throughout the entire job as we encountered a few unwelcome surprises/damage that needed additional repairs. We recommend them for any project you may have.