: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

You would think that the receptionist would offer my friend a wheelchair as he is doing his intake…read moreforms standing in the check-in window bent over in extreme pain, back throbbing Additionally the employee that works in X-ray, they toss you around like a salad in there and don't even consider the pain before laying a hand on me. I hope I never get ill because I don't trust any of these doctors, PAs, etc!!!!

Ive been going to dr goldstein for years best bedside manner did both my hips have had no problem…read morehave been back to him many times best orthopedic and ive seen a few highly recommend him .

I had a ACDF spinal fusion from Dr Douley and she is amazing! All the staff is so kind and helpful!…read moreI highly recommend them for any orthopedic needs.

No longer has personalized care, you're more of a number than a patient with attentive service. Not…read morethe type of environment I would recommend if you have a nuanced issue.

Best doctor anywhere for knees!!!! I had double knee replacement in June of 2012. Received…read moreexcellent care, great followup and my scares are almost invisible. I can move like I did when I was 25 years old. I cannot thank this fine orthopedic surgeon enough.

Diagnosed and had me scheduling surgery to fix an 18 month old injury that 2 other orthopedic…read moredoctors, with an x-Ray and an MRI, "couldn't find", within a few minutes. I wish I went to him first.

not at all happy. I am shocked at how he treats patients. I've even discussed this with other…read morehealth care providers who were in disbelief themselves.

I would like to respond to Bethany L, in addition to my review of the practice. I needed total knee…read morereplacement on both knees. I asked ALL of my different doctors (GP, endocrine, bariatric, etc...) and without fail, they all said that Dr. Shalvoy was *THE* guy in Rhode Island, and in TWO cases had performed procedures on the knees of my doctors! Why not go where the professionals go? I presented myself around the same time as Bethany, and yes the walk to the office was hard for a guy who couldn't walk. Dr. Shalvoy is the Chief of Orthopedics for Care New England, and was trying to see patients close to the hospital setting, but as Memorial was closing wings he was getting bounced around. Their subsequent spaces have been much more eye appealing, and 2 years after my replacements I am doing fantastic. I can't say enough about Dr. Shalvoy and his PA Richard Peloquin and Jessica Morse, and the support staff is great. They literally gave me my life back. I went from walker/wheelchair to doing 5K's. The best thing you can do for yourself is get in to see Affinity Ortho. -Fred Nelson, Cranston

Horrible, the "offices" are in the hospital where you actually have to enter a hospital wing to get…read moreto elevator, the exam rooms are a dump very dingy, not very clean. I will never go back and I do NOT recommend them to anyone!

I just want to say up front that I've never had any problems with the care here or the care…read morequality. Unfortunately, the building layout and access combined with the scheduling experience was a hot mess. A family member had a bone density and office visit here today. However, upon checking in, we found out they had the wrong location for the appointment and test. Both of us took time out of work to come here today and to be turned away. To make matters worse, the garage accessibility is horrendous. You enter into the lot, take the elevator to the ER, walk across the ER to a bridge, enter another building, and take another elevator. Very confusing. To add insult to injury, they now charge for parking. We will no longer be visiting this location.

Would you believe that both of my kids broke bones at different times early this school year and…read moreneeded to be in casts. We've spent our fair share of time on floor two of the 2 Dudley Street building so this review is to provide information about our experience on floor two only - as we have not had to visit any of the other floors for our particular needs. Floor two is VERY busy at every moment of the day and it can be an overwhelming first visit. Here's what you can expect. When you step off the elevators, you will need to line up to the right behind the "wait here to be called" sign in the lobby. From here, one of the receptionists will call you over, check you in for your appointment, take payment, and direct you to which waiting area you should go to (they have three - A, B, and C) DON'T WALK AWAY FROM THIS DESK WITHOUT GETTING YOUR PARKING GARAGE VOUCHER for the Dudley Street garage - it costs $2 for a flat rate "chaser ticket" (which is a huge savings) and is payable in exact cash only. After checking in with the receptionist at the desk in your assigned waiting room, they will send you to a tech who will remove your cast before sending you to the X-ray desk. You will need to check in here too and hand them the paperwork provided by the person who removed your cast. Both the X-ray techs and the cast techs are friendly and explain exactly what they will be doing before they do any work. They introduce themselves and explain to the kids what noises they may hear and even demonstrated that the saw used to cut the cast will not cut your skin (how does it know the difference? so neat!) You will then be asked to return to the waiting area you were in previously and will wait to see the doctor. Usually this takes just a couple of minutes while they wait for the X-rays to become available. The visits are straightforward and depending on your progress you may or may not have to have the area recast. Casting options are limitless and they have a variety of materials, colors, and enhancements (like glitter) they can add to personalize it for you. If you'd like a waterproof option, tell them ahead of time so they can prepare that for you (the only color option for that is plain white). You will pay out of pocket for the "upgrade" as many insurance plans won't cover the additional expense but it may be worth your while depending on the time of year and length you'll need to wear your cast. You may also choose to buy a sling or other cast aid directly from online or local pharmacy, as many times insurance plans will bill OUTRAGEOUS prices if they have already provided one at a previous visit and you find yourself in need of a replacement.

I recently had surgery and had to have a cast applied after my first dressing removal. I have never…read morehad a cast before so I wasn't sure what to expect. Dan from the casting team was Super Phenomenal ... He asked me what colors I wanted and I told him I wanted something 4th of July themed. Dan took very special care of molding the cast to my hand so the fit was completely comfortable and I was pain free. I was so happy with the cast design and Dan even added some red and blue sparkles... Nice! A True Artist!! Dan went above and beyond my expectations I am Grateful

This is a beautiful outpatient surgical center. The only thing that would make me want to go…read moreelsewhere is the policy they have. The person who is taking you there and taking you home cannot leave the premises. So you are there for 4-5 hours or longer just waiting. They even make you sign saying you won't leave the premises. It's a big inconvenience and totally unnecessary. When asking why they require this they have no answer. You get 2 calls. One from the doctor after the surgery and another one to pick up the patient.