I have had multiple visits to Ortho RI for a number of different orthopedic issues related to…read moreosteoarthritis. I find many (not all) of their doctors and therapists to be competent, but they appear to be pushed to see an over abundance of patients in an unreasonable amount of time. Further, when doctors are away, they do not have another doctor to cover for them, and hence, rely solely on PAs...who frequently cannot help. After a recent surgery, I experienced an issue that required being seen by the doc, but he was away for 3 weeks, and the PAs were not able to provide the necessary care. Hence, I was forced to wait out that time until the doctor returned. That is simply not good patient care! Other medical issues were exacerbated during that wait. Further, I had no guidance from the team as to whether I should or should not continue PT...which generated a risk of further injury. Shame on the administrators that do not make sure that proper care is in place, and you, as a practice, "do no harm." Believe me, this is just the tip of the iceberg with regards to what I've dealt with with Ortho RI.

I was referred to Ortho RI by the hospital after an ER visit. I went to see them and I was given an…read moreX-ray that confirmed what the hospital told me. I was given a prescription for pain and told to come back in 6 weeks. I was not given any information about what was happening to me, nor what to expect during the healing. I contrasted this with my husband's experience with Care NE Orthopedics and I can tell you I will never go back here. First, the patient portal is useless. I have tried twice to send messages and I get a 10 day old out of office messages from a PA I never heard of. I needed a refill on a prescription so I called and spoke to a member of my doctor 's staff who said she would sent the request to the doctor. it's been 3 days and no one has contacted me nor sent the prescription to the doctor. In contrast, Care NE has been super responsive and their portal is extremely easy to use. I would caution anyone to refuse a referral to this place and request a different referral.

I recently had surgery and had to have a cast applied after my first dressing removal. I have never…read morehad a cast before so I wasn't sure what to expect. Dan from the casting team was Super Phenomenal ... He asked me what colors I wanted and I told him I wanted something 4th of July themed. Dan took very special care of molding the cast to my hand so the fit was completely comfortable and I was pain free. I was so happy with the cast design and Dan even added some red and blue sparkles... Nice! A True Artist!! Dan went above and beyond my expectations I am Grateful

My husband had 2 knee procedures performed by Dr. Moss in the outpatient surgical unit here…read more Dr.Moss was responsive, warm, informative, and quite reassuring through the whole diagnosis process. He helped my husband make treatment decisions and was thorough in explaining what to expect day of, and following up. In addition, all of the staff in the facility were prompt, professional, and caring. We were so pleased with the service he received, so when I developed an issue with my hands and my PCO suggested seeing an orthopedic specialist, I called this practice. They were able to access my x-rays directly from RIMI, which I appreciated (no one wants to have to repeat tests). I saw a Fellow, who came in first to examine my hands and diagnose the problem (trigger finger - in both hands - that was causing pain, swelling, and lack of movement). Dr. Gil came in, confirmed the diagnosis - and let me know the treatment (steroid shot), and next line treatment (minor surgical procedure) if the steroid didn't cure the problem. He administered the shots in the exam room that day, letting me know that it might take a few days for reaction to be fully noticeable. Throughout my treatment too, the staff were helpful and offered great service. The Kettle Point facility is brand new, very clean, and a welcoming place to receive service. I'm mystified by the low ratings from others!

Ive been going to dr goldstein for years best bedside manner did both my hips have had no problem…read morehave been back to him many times best orthopedic and ive seen a few highly recommend him .

**** Before going any further, I want to make it very known that my scoring is a medium combined…read moreaverage between both the surgeon (Dr. Hubbard), their physical therapy department and their billing department. If you're considering becoming one of his patients, there are numerous factors to consider as reviewing a specialist/surgeon isn't as easy or cookie-butter as reviewing a coffee shop. In May of 2014, after much searching for a good hand specialist, I stumbled upon RI Hand & Orthopaedic Center and read very positive things regarding Dr. Hubbard. I've suffered from terrible pain in both my hands, wrists and arms for many years and finally was ready to take care of things. I also had a ganglion cyst on my left wrist that appeared around 10 years ago but wasn't actually causing pain and discomfort until recently. The process of diagnosing my problems was fairly quick: the usual route of xrays, seeing a neurologist for a nerve conduction study & EMG, followed by short term physical therapy. Needless to say, physical therapy didn't work and I was off for surgery over at Blackstone Valley Surgicare (see other review for the facility). Dr. Hubbard did a great job in the OR and during the subsequent follow-ups for all three procedures. The receptionist staff as well as the original physical therapist I had seen prior to surgery were absolutely wonderful. Both carpal tunnel releases went extremely well and even at this point, the pain is all but gone. However the cyst removal didn't quite go as well. By December the cyst had grown back and causes excruciating pain. Here's where everything took a nose dive. After surgery I was scheduled for weekly physical therapy sessions. The original PT who had been taking care of me was always prompt, friendly and had me in and out without waiting. Shortly after she went on maternity leave and a new woman took over for a while. Unfortunately the wait time became excessive. Several times she left myself and several other patients in the waiting room for over an hour (even though the PT room is ample in space). On more than one occasion I actually had to leave before she could see me. Later in winter around Christmas, my husband was fired from his job and we temporarily lost insurance. Thankfully we were eligible for coverage through the state and I happily called in February to make a follow up regarding the new cyst and terrible pain. Which is where I had a very unfortunate encounter with the billing department. Unfortunately my prior insurance had left me with a bill around $500 which, back when we had income, was no sweat to pay. But at this point, we were completely broke. When I called to make an appointment the receptionist scheduled me in right away since the pain was intolerable. A few minutes later the billing department called to inform she had cancelled my appointment tentatively unless I paid the bill. I was more than happy to offer a payment plan of weekly payments but to my surprise, she refused me outright. Didn't make a single effort to assist me or work with what I had to offer. Rude, unfriendly and curt, she told me outright no appointments unless I paid in full. And that was that. To be quite honest, I was a little shocked. I've always kept a great record as a patient: paid my deductible and any subsequent bills, kept my appointments, was friendly with the staff and yet when it came to actually having an outstanding bill for the first time, I was immediately treated like the scum of the earth. Would I recommend Dr. Hubbard as a doctor and surgeon? Yes. However as a whole (including his affiliation with Blackstone Surgicare), especially when the billing department is involved, I would consider going elsewhere. Dr. Hubbard is a skilled, amicable surgeon as is his immediate staff. But the woman in billing seriously needs to learn how to treat patients.

Stay away! I made an appointment with dr Hubbard to have my…read morehands checked for carpal tunnel syndrome. I step into the office and I was immediately reminded of Walmart or "people of Walmart". The lady at the desk didn't speak English, the place was packed with people, there were kids climbing on furniture, it's just like Walmart lol. I had to wait an hour to be seen even though I had an appointment. When I finally do get seen, Doctor Hubbard seemed nice and professional. As he's looking my hands over we have small talk and my son comes up in conversation. That's when he tells me he beat his son every day to help him stay in line! I thought he was joking and just had a weird sense of humor but no he was serious and really beat his kid every day. Fuck doctor Hubbard. It's been about ten months since I've been there and I got a bill in the mail saying I owe $50 for X-rays and it's going to collections. This is the first time I've seen this bill.

: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

Their appointment scheduling system is the worst I have ever encountered. 45 minutes or more to…read moreschedule an appointment. You can't call the provider's office directly- one main number to reach all providers part of University Orthopedics. Absolutely terrible!!!

Been using orthoRI for a while now although under different names and different locations. I've…read morenever had a bad experience. Always friendly and fairly punctual for healthcare providers. The express is really handy if you need a quick examination or x-ray after an injury and is so much better than going to an emergency room or even a walk-in with sick people coughing all over you.

My husband had surgery yesterday. Check in at 10am. We pull up and what a beautiful facility!…read more Modern & clean. In the waiting are for 10 minutes (not bad!) In pre-op for 2.5 hours! Our nurse was nice but a we both agree she was a warm body. She thought after being with us for a little while that he was having a different surgery? Red Flags! She cleaned the wrong area for the surgery. He wasn't shaved until the eleventh hour. As we sat and joked around waiting... we overheard a lot of nurses conversation. I heard multiple swears. My husband made a comment about professionalism. He doesn't much comment about those things. His 'hospital' bracelet had a little piece attached to it that would sent me updates, which helped alerting me when he was out of surgery and could receive visitors. I loved this aspect. Recovery was great. Nurses were informative and helpful. Overall not a terrible experience by any means.

If I could give zero stars, I would. This man has no bedside manner and seems to be more interested…read morein having patients make appointments at his own pt office than getting to the root of the problem. I was DX with a pinched nerve in the neck, and my symptoms did not coincide with a "muscle sprain". He literally spent no more than two minutes with me, did an X-ray (you cannot find nerve damage on an X-ray, you need an mri) , the pain I have travels along the nerve path from the back of my head, into mastoids, jaw, shoulder, and down my arm. That is not indicative of a "sprain", it is indicative of nerve damage. However, all he cares about was getting me into HIS physical therapy clinic. He did not listen or care about my concerns and definitely did not take any time to get to know me or how I was feeling. Made formal complaint with my insurance carrier. I was still required to pay a $30 copay. If you receive bad service in a retail store or restaurant, you're refunded. If it is a doctor, though, you're expected to pay even if you weren't satisfied with the service. Doctors should be held at the same standards as any other service industry. I recommend, if you're thinking about going here, find someone else first.

I had to have an appointment with this "physician" not by choice. I had read the reviews and knew I…read morewouldn't connect with him. My appointment was for 10:30. I arrived 15 minutes early as requested. At 11 am I asked how much longer it would be. At 11:10 I was brought to an exam room. A nurse interviewed me and told me, "it won't be as long as it was in the waiting room." No it wasn't as long, it WAS LONGER!!!!! At 12:10, yes you read that right, he walked into the room and never introduced himself, apologized for his lateness, nor offer a hand to shake; announced and pointed "you need to be on that table, and remove your socks and shoes." I was beyond angry. I have never ever been treated so rudely by a physician in my life. He turned around, finished with another patient, and came back in at 12:20. He saw me for all of 5 minutes. Forgot that he asked me to remove my socks and shoes, until I reminded him of it, and then left. He is such an arrogant P&&k!!! Two and a half hour wait for 5 minutes. Uncalled for, unconscionable, ridiculous. They triple book appointments. And, the women behind the desk are used to this based on their reaction to my inquiries. I wouldn't go to him again, if my life depended on it.

Best doctor anywhere for knees!!!! I had double knee replacement in June of 2012. Received…read moreexcellent care, great followup and my scares are almost invisible. I can move like I did when I was 25 years old. I cannot thank this fine orthopedic surgeon enough.