Been going to this particular orthopedic center, probably too many times too mention. I have had…read moremultiple procedures done with Dr Mechefre, Dr Brennan and most recently Dr Alford. The doctors themselves are not only outstanding in their own skills they're even better with their bed side manner and willingness to answer any questions. In addition the PAs they each have from Arlene and Kim and Kelly I apologize I'm sure I'm forgetting names. They truly care about the patients needs. I dont wish surgery on anyone, but you'll never be disappointed here

Absolutely Frustrating…read more I am beyond disappointed with my experience with Ortho RI. First, we waited six months for an MRI--and yes, I understand insurance played a major role in that delay. But once we finally got everything moving and were ready to get the care that was needed, I expected the doctor's office to actually handle the medical coordination that comes with being a doctor's office. Instead, I received a message telling me to contact our PCP and get the referral myself. At what point did patients become responsible for doing the administrative work that medical offices are supposed to coordinate? We already waited six months. We finally got things in order, and rather than helping move the process forward, the responsibility was simply pushed back onto us. The medical field has gotten completely out of control. Patients are already navigating insurance companies, referrals, appointments, paperwork, delays, and months of waiting while trying to get answers and treatment. The LAST thing we should have to do is chase down every piece of the process ourselves because an office doesn't want to handle it. I don't expect special treatment. I expect competence, communication, and basic patient care. Six months of waiting only to be told, essentially, "You go figure out the referral" is beyond frustrating. Patients deserve better than being treated like an inconvenience when we're simply trying to get the care we were referred for in the first place.

I recently had surgery and had to have a cast applied after my first dressing removal. I have never…read morehad a cast before so I wasn't sure what to expect. Dan from the casting team was Super Phenomenal ... He asked me what colors I wanted and I told him I wanted something 4th of July themed. Dan took very special care of molding the cast to my hand so the fit was completely comfortable and I was pain free. I was so happy with the cast design and Dan even added some red and blue sparkles... Nice! A True Artist!! Dan went above and beyond my expectations I am Grateful

This is a beautiful outpatient surgical center. The only thing that would make me want to go…read moreelsewhere is the policy they have. The person who is taking you there and taking you home cannot leave the premises. So you are there for 4-5 hours or longer just waiting. They even make you sign saying you won't leave the premises. It's a big inconvenience and totally unnecessary. When asking why they require this they have no answer. You get 2 calls. One from the doctor after the surgery and another one to pick up the patient.

Ive been going to dr goldstein for years best bedside manner did both my hips have had no problem…read morehave been back to him many times best orthopedic and ive seen a few highly recommend him .

**** Before going any further, I want to make it very known that my scoring is a medium combined…read moreaverage between both the surgeon (Dr. Hubbard), their physical therapy department and their billing department. If you're considering becoming one of his patients, there are numerous factors to consider as reviewing a specialist/surgeon isn't as easy or cookie-butter as reviewing a coffee shop. In May of 2014, after much searching for a good hand specialist, I stumbled upon RI Hand & Orthopaedic Center and read very positive things regarding Dr. Hubbard. I've suffered from terrible pain in both my hands, wrists and arms for many years and finally was ready to take care of things. I also had a ganglion cyst on my left wrist that appeared around 10 years ago but wasn't actually causing pain and discomfort until recently. The process of diagnosing my problems was fairly quick: the usual route of xrays, seeing a neurologist for a nerve conduction study & EMG, followed by short term physical therapy. Needless to say, physical therapy didn't work and I was off for surgery over at Blackstone Valley Surgicare (see other review for the facility). Dr. Hubbard did a great job in the OR and during the subsequent follow-ups for all three procedures. The receptionist staff as well as the original physical therapist I had seen prior to surgery were absolutely wonderful. Both carpal tunnel releases went extremely well and even at this point, the pain is all but gone. However the cyst removal didn't quite go as well. By December the cyst had grown back and causes excruciating pain. Here's where everything took a nose dive. After surgery I was scheduled for weekly physical therapy sessions. The original PT who had been taking care of me was always prompt, friendly and had me in and out without waiting. Shortly after she went on maternity leave and a new woman took over for a while. Unfortunately the wait time became excessive. Several times she left myself and several other patients in the waiting room for over an hour (even though the PT room is ample in space). On more than one occasion I actually had to leave before she could see me. Later in winter around Christmas, my husband was fired from his job and we temporarily lost insurance. Thankfully we were eligible for coverage through the state and I happily called in February to make a follow up regarding the new cyst and terrible pain. Which is where I had a very unfortunate encounter with the billing department. Unfortunately my prior insurance had left me with a bill around $500 which, back when we had income, was no sweat to pay. But at this point, we were completely broke. When I called to make an appointment the receptionist scheduled me in right away since the pain was intolerable. A few minutes later the billing department called to inform she had cancelled my appointment tentatively unless I paid the bill. I was more than happy to offer a payment plan of weekly payments but to my surprise, she refused me outright. Didn't make a single effort to assist me or work with what I had to offer. Rude, unfriendly and curt, she told me outright no appointments unless I paid in full. And that was that. To be quite honest, I was a little shocked. I've always kept a great record as a patient: paid my deductible and any subsequent bills, kept my appointments, was friendly with the staff and yet when it came to actually having an outstanding bill for the first time, I was immediately treated like the scum of the earth. Would I recommend Dr. Hubbard as a doctor and surgeon? Yes. However as a whole (including his affiliation with Blackstone Surgicare), especially when the billing department is involved, I would consider going elsewhere. Dr. Hubbard is a skilled, amicable surgeon as is his immediate staff. But the woman in billing seriously needs to learn how to treat patients.

Stay away! I made an appointment with dr Hubbard to have my…read morehands checked for carpal tunnel syndrome. I step into the office and I was immediately reminded of Walmart or "people of Walmart". The lady at the desk didn't speak English, the place was packed with people, there were kids climbing on furniture, it's just like Walmart lol. I had to wait an hour to be seen even though I had an appointment. When I finally do get seen, Doctor Hubbard seemed nice and professional. As he's looking my hands over we have small talk and my son comes up in conversation. That's when he tells me he beat his son every day to help him stay in line! I thought he was joking and just had a weird sense of humor but no he was serious and really beat his kid every day. Fuck doctor Hubbard. It's been about ten months since I've been there and I got a bill in the mail saying I owe $50 for X-rays and it's going to collections. This is the first time I've seen this bill.

You would think that the receptionist would offer my friend a wheelchair as he is doing his intake…read moreforms standing in the check-in window bent over in extreme pain, back throbbing Additionally the employee that works in X-ray, they toss you around like a salad in there and don't even consider the pain before laying a hand on me. I hope I never get ill because I don't trust any of these doctors, PAs, etc!!!!

: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

The faculty is huge! A few check ins.... I was taken care of with in 45 minutes........everyone was…read moresuper helpful and knowledgeable. Ryan went over my X-rays and explained throughout what was going on my diagnostic..... will definitely come back........and recommend to anyone!!!!

Been using orthoRI for a while now although under different names and different locations. I've…read morenever had a bad experience. Always friendly and fairly punctual for healthcare providers. The express is really handy if you need a quick examination or x-ray after an injury and is so much better than going to an emergency room or even a walk-in with sick people coughing all over you.

If I could give zero stars, I would. This man has no bedside manner and seems to be more interested…read morein having patients make appointments at his own pt office than getting to the root of the problem. I was DX with a pinched nerve in the neck, and my symptoms did not coincide with a "muscle sprain". He literally spent no more than two minutes with me, did an X-ray (you cannot find nerve damage on an X-ray, you need an mri) , the pain I have travels along the nerve path from the back of my head, into mastoids, jaw, shoulder, and down my arm. That is not indicative of a "sprain", it is indicative of nerve damage. However, all he cares about was getting me into HIS physical therapy clinic. He did not listen or care about my concerns and definitely did not take any time to get to know me or how I was feeling. Made formal complaint with my insurance carrier. I was still required to pay a $30 copay. If you receive bad service in a retail store or restaurant, you're refunded. If it is a doctor, though, you're expected to pay even if you weren't satisfied with the service. Doctors should be held at the same standards as any other service industry. I recommend, if you're thinking about going here, find someone else first.

I had to have an appointment with this "physician" not by choice. I had read the reviews and knew I…read morewouldn't connect with him. My appointment was for 10:30. I arrived 15 minutes early as requested. At 11 am I asked how much longer it would be. At 11:10 I was brought to an exam room. A nurse interviewed me and told me, "it won't be as long as it was in the waiting room." No it wasn't as long, it WAS LONGER!!!!! At 12:10, yes you read that right, he walked into the room and never introduced himself, apologized for his lateness, nor offer a hand to shake; announced and pointed "you need to be on that table, and remove your socks and shoes." I was beyond angry. I have never ever been treated so rudely by a physician in my life. He turned around, finished with another patient, and came back in at 12:20. He saw me for all of 5 minutes. Forgot that he asked me to remove my socks and shoes, until I reminded him of it, and then left. He is such an arrogant P&&k!!! Two and a half hour wait for 5 minutes. Uncalled for, unconscionable, ridiculous. They triple book appointments. And, the women behind the desk are used to this based on their reaction to my inquiries. I wouldn't go to him again, if my life depended on it.

Best doctor anywhere for knees!!!! I had double knee replacement in June of 2012. Received…read moreexcellent care, great followup and my scares are almost invisible. I can move like I did when I was 25 years old. I cannot thank this fine orthopedic surgeon enough.