Their appointment scheduling system is the worst I have ever encountered. 45 minutes or more to…read moreschedule an appointment. You can't call the provider's office directly- one main number to reach all providers part of University Orthopedics. Absolutely terrible!!!

this place ruined my life and most days I can barely walk or bend up and down. Dr Tian esp. they…read moreignore the paperwork you fill out. care even less that you're in pain and only push procedures that only waste money. to top it all off even though my condition has worsened they screwed up my assistance I was receiving. its 2025...at some point a person is going to snap and everyone's gonna end up on the news.

Ive been going to dr goldstein for years best bedside manner did both my hips have had no problem…read morehave been back to him many times best orthopedic and ive seen a few highly recommend him .

I came here for surgery and the subsequent follow-ups. All of the staff was exceptional. From…read moredealing with the scheduling, to De Plante (the surgeon), to all of the follow up team- everyone was great. I highly recommend this group, professional and skilled.

Not a place I would recommend for they did not help me at all with my TKR PT, I did my own research…read moreand suggested exercises to help them help me. Always got pushed off to a PT Aide not even a PT Assistant to finish my sessions - I'm talking exercises (and a few of the aides didn't even know how to perform the exercises they were to be assisting me with), not just for ice, as they went on to assist their next patient. It felt very much like a factory and I finally had enough, fired them and found a fantastic PT group who has helped tremendously!! Wish I found Gaffney PT sooner!!!!

Best doctor anywhere for knees!!!! I had double knee replacement in June of 2012. Received…read moreexcellent care, great followup and my scares are almost invisible. I can move like I did when I was 25 years old. I cannot thank this fine orthopedic surgeon enough.

not at all happy. I am shocked at how he treats patients. I've even discussed this with other…read morehealth care providers who were in disbelief themselves.

I would like to respond to Bethany L, in addition to my review of the practice. I needed total knee…read morereplacement on both knees. I asked ALL of my different doctors (GP, endocrine, bariatric, etc...) and without fail, they all said that Dr. Shalvoy was *THE* guy in Rhode Island, and in TWO cases had performed procedures on the knees of my doctors! Why not go where the professionals go? I presented myself around the same time as Bethany, and yes the walk to the office was hard for a guy who couldn't walk. Dr. Shalvoy is the Chief of Orthopedics for Care New England, and was trying to see patients close to the hospital setting, but as Memorial was closing wings he was getting bounced around. Their subsequent spaces have been much more eye appealing, and 2 years after my replacements I am doing fantastic. I can't say enough about Dr. Shalvoy and his PA Richard Peloquin and Jessica Morse, and the support staff is great. They literally gave me my life back. I went from walker/wheelchair to doing 5K's. The best thing you can do for yourself is get in to see Affinity Ortho. -Fred Nelson, Cranston

Horrible, the "offices" are in the hospital where you actually have to enter a hospital wing to get…read moreto elevator, the exam rooms are a dump very dingy, not very clean. I will never go back and I do NOT recommend them to anyone!

I just want to say up front that I've never had any problems with the care here or the care…read morequality. Unfortunately, the building layout and access combined with the scheduling experience was a hot mess. A family member had a bone density and office visit here today. However, upon checking in, we found out they had the wrong location for the appointment and test. Both of us took time out of work to come here today and to be turned away. To make matters worse, the garage accessibility is horrendous. You enter into the lot, take the elevator to the ER, walk across the ER to a bridge, enter another building, and take another elevator. Very confusing. To add insult to injury, they now charge for parking. We will no longer be visiting this location.

Would you believe that both of my kids broke bones at different times early this school year and…read moreneeded to be in casts. We've spent our fair share of time on floor two of the 2 Dudley Street building so this review is to provide information about our experience on floor two only - as we have not had to visit any of the other floors for our particular needs. Floor two is VERY busy at every moment of the day and it can be an overwhelming first visit. Here's what you can expect. When you step off the elevators, you will need to line up to the right behind the "wait here to be called" sign in the lobby. From here, one of the receptionists will call you over, check you in for your appointment, take payment, and direct you to which waiting area you should go to (they have three - A, B, and C) DON'T WALK AWAY FROM THIS DESK WITHOUT GETTING YOUR PARKING GARAGE VOUCHER for the Dudley Street garage - it costs $2 for a flat rate "chaser ticket" (which is a huge savings) and is payable in exact cash only. After checking in with the receptionist at the desk in your assigned waiting room, they will send you to a tech who will remove your cast before sending you to the X-ray desk. You will need to check in here too and hand them the paperwork provided by the person who removed your cast. Both the X-ray techs and the cast techs are friendly and explain exactly what they will be doing before they do any work. They introduce themselves and explain to the kids what noises they may hear and even demonstrated that the saw used to cut the cast will not cut your skin (how does it know the difference? so neat!) You will then be asked to return to the waiting area you were in previously and will wait to see the doctor. Usually this takes just a couple of minutes while they wait for the X-rays to become available. The visits are straightforward and depending on your progress you may or may not have to have the area recast. Casting options are limitless and they have a variety of materials, colors, and enhancements (like glitter) they can add to personalize it for you. If you'd like a waterproof option, tell them ahead of time so they can prepare that for you (the only color option for that is plain white). You will pay out of pocket for the "upgrade" as many insurance plans won't cover the additional expense but it may be worth your while depending on the time of year and length you'll need to wear your cast. You may also choose to buy a sling or other cast aid directly from online or local pharmacy, as many times insurance plans will bill OUTRAGEOUS prices if they have already provided one at a previous visit and you find yourself in need of a replacement.

My husband had 2 knee procedures performed by Dr. Moss in the outpatient surgical unit here…read more Dr.Moss was responsive, warm, informative, and quite reassuring through the whole diagnosis process. He helped my husband make treatment decisions and was thorough in explaining what to expect day of, and following up. In addition, all of the staff in the facility were prompt, professional, and caring. We were so pleased with the service he received, so when I developed an issue with my hands and my PCO suggested seeing an orthopedic specialist, I called this practice. They were able to access my x-rays directly from RIMI, which I appreciated (no one wants to have to repeat tests). I saw a Fellow, who came in first to examine my hands and diagnose the problem (trigger finger - in both hands - that was causing pain, swelling, and lack of movement). Dr. Gil came in, confirmed the diagnosis - and let me know the treatment (steroid shot), and next line treatment (minor surgical procedure) if the steroid didn't cure the problem. He administered the shots in the exam room that day, letting me know that it might take a few days for reaction to be fully noticeable. Throughout my treatment too, the staff were helpful and offered great service. The Kettle Point facility is brand new, very clean, and a welcoming place to receive service. I'm mystified by the low ratings from others!

Today I saw Olivia Perry PA, I should have been a cockroach she was cold, wouldn't prescribe…read moreibuprofen or a muscle relaxer. Lied and said they don't prescribe medicine. And told me to take Tylenol. She could do nothing for me today. And it was obvious she didn't care about helping me. I will be calling tomorrow to change physician assistance. Hopefully this helps.